#25468 - 03/23/00 08:50 AM
Ostream Migrator
|
Stealth Member
Registered: 06/12/01
Posts: 17
|
Does anyone know of any lists for the Ostream Migrator(similar to
the ARlist)?
Also, I am having all kinds of problems because the migrator does not move
active links or filters with macros as server independent. I have been
trying to keep in touch with the techs at Ostream to find out when this
problem will be resolved. They know of the problem and last I heard they
were working on it. Well, now Remedy owns the product and I can't get in
contact with a tech or submit a ticket or find out the status of this
problem. I would like to know if anyone else has heard anything of a patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
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#25469 - 03/23/00 11:08 AM
Re: Ostream Migrator
[Re: dwangler]
|
enthusiast
Registered: 06/12/01
Posts: 336
|
Migrator, especially since the purchase. What version of Migrator are you
using? We just got a new patch which is version 2.02 dated 3/9/00. Not sure
what all it addresses yet.
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: March 23, 2000 7:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Ostream Migrator
All,
Does anyone know of any lists for the Ostream Migrator(similar to
the ARlist)?
Also, I am having all kinds of problems because the migrator does not move
active links or filters with macros as server independent. I have been
trying to keep in touch with the techs at Ostream to find out when this
problem will be resolved. They know of the problem and last I heard they
were working on it. Well, now Remedy owns the product and I can't get in
contact with a tech or submit a ticket or find out the status of this
problem. I would like to know if anyone else has heard anything of a patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
Unsubscribe to: Text is: unsubscribe arslist
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#25470 - 03/23/00 11:48 AM
Re: Ostream Migrator
[Re: dwangler]
|
Stealth Member
Registered: 06/12/01
Posts: 24
|
-----Original Message-----
From: gchrist@SANDIA.GOV [mailto:gchrist@SANDIA.GOV]
Sent: 03/23/00 11:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
I think this is probably the best - probably only - place to find info
on
Migrator, especially since the purchase. What version of Migrator are
you
using? We just got a new patch which is version 2.02 dated 3/9/00. Not
sure
what all it addresses yet.
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: March 23, 2000 7:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Ostream Migrator
All,
Does anyone know of any lists for the Ostream Migrator(similar
to
the ARlist)?
Also, I am having all kinds of problems because the migrator does not
move
active links or filters with macros as server independent. I have been
trying to keep in touch with the techs at Ostream to find out when this
problem will be resolved. They know of the problem and last I heard
they
were working on it. Well, now Remedy owns the product and I can't get in
contact with a tech or submit a ticket or find out the status of this
problem. I would like to know if anyone else has heard anything of a
patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
Unsubscribe to: Text is: unsubscribe
arslist
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arslist
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#25472 - 03/23/00 01:24 PM
Re: Ostream Migrator
[Re: dwangler]
|
old hand
Registered: 06/12/01
Posts: 709
Loc: TX
|
Remedy. I guess the only benefit for us would be that we wouldn't have to
pay for additional support... but we know that's not going to happen...
I had mail from Ostream regarding support... see below
Claire Sanford
Remedy Administrator - Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 5360
claire_sanford@mhhs.org
-----Original Message-----
From: Ostream Support [mailto:support@ostream.com]
Sent: Friday, March 17, 2000 6:37 PM
To: Migrator-Support-Customer@ostream.com
Subject: Important Information Regarding Migrator Support
Dear Migrator Customer,
You may have heard recent news regarding Remedy's purchase of Ostream
Software's developer group and software application, Ostream Migrator, on
February 22, 2000. (Click here for Remedy's press
release on the Ostream
acquisition). As a result, Ostream Migrator will change its name to "Remedy
Migrator" and will be fully supported through Remedy's Customer Support
Services organization. This transfer of support services will take effect
on Monday, March 20, 2000. Support contracts for all existing supported
Migrator customers will transfer to Remedy at that point.
Once the transfer of support has taken effect, all new Migrator support
issues will be handled through Remedy's Customer Support Services
organization. Those customers who may have open tickets still logged with
Ostream's Support Group will continue to get resolution through your initial
Ostream Support Group contact. Any open support tickets not closed through
Ostream's Support Group by April 20, 2000, will be formally transferred to
Remedy's Support Services organization and re-opened as a Remedy Service
Request.
Customers located in the Americas, Asia, or the Pacific Rim may contact
Remedy's Customer Support Services organization, Monday through Friday, from
5:00 am to 5:00 pm, P.S.T. at: 1-925-469-4200. Customers located in
Europe, Africa, or the Middle East may contact Remedy's Customer Support
Services organization, Monday through Friday, from 6:00 am to 5:00 pm, UK
time, at +44 1344 866 800. Remedy's Customer Support Services may also be
contacted at mailto:support@remedy.com
Sales inquiries for additional server licenses or support renewals* may be
directed to your Remedy sales representative or the Remedy Sales Department
at: 1-925-469-4250. (*Please note that if you were invoiced by Ostream
Software, prior to February 18, 2000, for renewal of your Migrator Support
Contract, the payment will need to be made to Ostream Software. Remedy will
honor your Migrator support contract renewal through Ostream and will pick
up the contract renewals from that point forward).
In closing, the Migrator team would like to thank you for your ongoing
feedback in helping to make Migrator an even more valuable product. We look
forward to your continued feedback in the future.
Thank you for allowing us the privilege of serving you and your
organization.
Sincerely,
Trinh Vu
Support Services Manager
Ostream Software, Inc.
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Thursday, March 23, 2000 1:15 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
No Doubt, I was looking just today, and at the
http://www.ostream.com/support/patches.htm
there is nothing for Ostream...
And I was wondering.. Ohhh Im Back..
That the Ostream Product is now AutoBuildinto the Remedy Product
from what I think Ive been hearing.. So Does this mean..
No More product ? or is it SemiFunctional for general users..
and for those who Purchaced it.. Full Functionality Errr.. What?
-----Original Message-----
From: Jeff Pomije [mailto:Jeff_Pomije@CARGILL.COM]
Sent: Thursday, March 23, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
Where can the latest Migrator patch be obtained?
-----Original Message-----
From: gchrist@SANDIA.GOV [mailto:gchrist@SANDIA.GOV]
Sent: 03/23/00 11:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
I think this is probably the best - probably only - place to find info
on
Migrator, especially since the purchase. What version of Migrator are
you
using? We just got a new patch which is version 2.02 dated 3/9/00. Not
sure
what all it addresses yet.
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: March 23, 2000 7:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Ostream Migrator
All,
Does anyone know of any lists for the Ostream Migrator(similar
to
the ARlist)?
Also, I am having all kinds of problems because the migrator does not
move
active links or filters with macros as server independent. I have been
trying to keep in touch with the techs at Ostream to find out when this
problem will be resolved. They know of the problem and last I heard
they
were working on it. Well, now Remedy owns the product and I can't get in
contact with a tech or submit a ticket or find out the status of this
problem. I would like to know if anyone else has heard anything of a
patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
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#25473 - 03/23/00 02:14 PM
Re: Ostream Migrator
[Re: dwangler]
|
Stealth Member
Registered: 06/12/01
Posts: 111
|
opportunity to charge you for something else. I would think that it will
continue to be a standalone application that will cost extra.
Thank you,
Steven Forman
Remedy Administrator
TNS a division of PSINET
-----Original Message-----
From: Sanford, Claire [SMTP:Claire_Sanford@MHHS.ORG]
Sent: 3/23/00 2:24 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
That would really stink... if we paid the 7K for it and now it is
built into
Remedy. I guess the only benefit for us would be that we wouldn't
have to
pay for additional support... but we know that's not going to
happen...
I had mail from Ostream regarding support... see below
Claire Sanford
Remedy Administrator - Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 5360
claire_sanford@mhhs.org
-----Original Message-----
From: Ostream Support [mailto:support@ostream.com]
Sent: Friday, March 17, 2000 6:37 PM
To: Migrator-Support-Customer@ostream.com
Subject: Important Information Regarding Migrator Support
Dear Migrator Customer,
You may have heard recent news regarding Remedy's purchase of
Ostream
Software's developer group and software application, Ostream
Migrator, on
February 22, 2000. (Click here for Remedy's press
release on the Ostream
acquisition). As a result, Ostream Migrator will change its name to
"Remedy
Migrator" and will be fully supported through Remedy's Customer
Support
Services organization. This transfer of support services will take
effect
on Monday, March 20, 2000. Support contracts for all existing
supported
Migrator customers will transfer to Remedy at that point.
Once the transfer of support has taken effect, all new Migrator
support
issues will be handled through Remedy's Customer Support Services
organization. Those customers who may have open tickets still
logged with
Ostream's Support Group will continue to get resolution through your
initial
Ostream Support Group contact. Any open support tickets not closed
through
Ostream's Support Group by April 20, 2000, will be formally
transferred to
Remedy's Support Services organization and re-opened as a Remedy
Service
Request.
Customers located in the Americas, Asia, or the Pacific Rim may
contact
Remedy's Customer Support Services organization, Monday through
Friday, from
5:00 am to 5:00 pm, P.S.T. at: 1-925-469-4200. Customers located
in
Europe, Africa, or the Middle East may contact Remedy's Customer
Support
Services organization, Monday through Friday, from 6:00 am to 5:00
pm, UK
time, at +44 1344 866 800. Remedy's Customer Support Services may
also be
contacted at mailto:support@remedy.com
Sales inquiries for additional server licenses or support renewals*
may be
directed to your Remedy sales representative or the Remedy Sales
Department
at: 1-925-469-4250. (*Please note that if you were invoiced by
Ostream
Software, prior to February 18, 2000, for renewal of your Migrator
Support
Contract, the payment will need to be made to Ostream Software.
Remedy will
honor your Migrator support contract renewal through Ostream and
will pick
up the contract renewals from that point forward).
In closing, the Migrator team would like to thank you for your
ongoing
feedback in helping to make Migrator an even more valuable product.
We look
forward to your continued feedback in the future.
Thank you for allowing us the privilege of serving you and your
organization.
Sincerely,
Trinh Vu
Support Services Manager
Ostream Software, Inc.
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS
[mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Thursday, March 23, 2000 1:15 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
No Doubt, I was looking just today, and at the
http://www.ostream.com/support/patches.htm
there is nothing for Ostream...
And I was wondering.. Ohhh Im Back..
That the Ostream Product is now AutoBuildinto the Remedy
Product
from what I think Ive been hearing.. So Does this mean..
No More product ? or is it SemiFunctional for general users..
and for those who Purchaced it.. Full Functionality Errr.. What?
-----Original Message-----
From: Jeff Pomije [mailto:Jeff_Pomije@CARGILL.COM]
Sent: Thursday, March 23, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
Where can the latest Migrator patch be obtained?
-----Original Message-----
From: gchrist@SANDIA.GOV [mailto:gchrist@SANDIA.GOV]
Sent: 03/23/00 11:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
I think this is probably the best - probably only - place to find
info
on
Migrator, especially since the purchase. What version of Migrator
are
you
using? We just got a new patch which is version 2.02 dated 3/9/00.
Not
sure
what all it addresses yet.
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: March 23, 2000 7:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Ostream Migrator
All,
Does anyone know of any lists for the Ostream
Migrator(similar
to
the ARlist)?
Also, I am having all kinds of problems because the migrator does
not
move
active links or filters with macros as server independent. I have
been
trying to keep in touch with the techs at Ostream to find out when
this
problem will be resolved. They know of the problem and last I heard
they
were working on it. Well, now Remedy owns the product and I can't
get in
contact with a tech or submit a ticket or find out the status of
this
problem. I would like to know if anyone else has heard anything of
a
patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
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arslist
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#25474 - 03/27/00 10:07 AM
Re: Ostream Migrator
[Re: dwangler]
|
Stealth Member
Registered: 06/12/01
Posts: 17
|
So now I know there is a 2.02 patch out for the migrator, where can
I download it from? Also,
I have tried to discuss the migrators macro problem(server
independant macros) with a tech from Remedy, but they are just starting to
go to training on this product. I can't seem to get in touch with any of
the techs I used to speak with so I am not sure how to get any up to date
information on this. Does anyone know anything about it?
-----Original Message-----
From: Forman Steven [mailto:sforman@TNSI.COM]
Sent: 3/23/00 3:14 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
That seems unlikely to me. Hard to imagine that Remedy would pass up the
opportunity to charge you for something else. I would think that it will
continue to be a standalone application that will cost extra.
Thank you,
Steven Forman
Remedy Administrator
TNS a division of PSINET
-----Original Message-----
From: Sanford, Claire [SMTP:Claire_Sanford@MHHS.ORG]
Sent: 3/23/00 2:24 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
That would really stink... if we paid the 7K for it and now it is
built into
Remedy. I guess the only benefit for us would be that we wouldn't
have to
pay for additional support... but we know that's not going to
happen...
I had mail from Ostream regarding support... see below
Claire Sanford
Remedy Administrator - Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 5360
claire_sanford@mhhs.org
-----Original Message-----
From: Ostream Support [mailto:support@ostream.com]
Sent: Friday, March 17, 2000 6:37 PM
To: Migrator-Support-Customer@ostream.com
Subject: Important Information Regarding Migrator Support
Dear Migrator Customer,
You may have heard recent news regarding Remedy's purchase of
Ostream
Software's developer group and software application, Ostream
Migrator, on
February 22, 2000. (Click here for Remedy's press
release on the Ostream
acquisition). As a result, Ostream Migrator will change its name to
"Remedy
Migrator" and will be fully supported through Remedy's Customer
Support
Services organization. This transfer of support services will take
effect
on Monday, March 20, 2000. Support contracts for all existing
supported
Migrator customers will transfer to Remedy at that point.
Once the transfer of support has taken effect, all new Migrator
support
issues will be handled through Remedy's Customer Support Services
organization. Those customers who may have open tickets still
logged with
Ostream's Support Group will continue to get resolution through your
initial
Ostream Support Group contact. Any open support tickets not closed
through
Ostream's Support Group by April 20, 2000, will be formally
transferred to
Remedy's Support Services organization and re-opened as a Remedy
Service
Request.
Customers located in the Americas, Asia, or the Pacific Rim may
contact
Remedy's Customer Support Services organization, Monday through
Friday, from
5:00 am to 5:00 pm, P.S.T. at: 1-925-469-4200. Customers located
in
Europe, Africa, or the Middle East may contact Remedy's Customer
Support
Services organization, Monday through Friday, from 6:00 am to 5:00
pm, UK
time, at +44 1344 866 800. Remedy's Customer Support Services may
also be
contacted at mailto:support@remedy.com
Sales inquiries for additional server licenses or support renewals*
may be
directed to your Remedy sales representative or the Remedy Sales
Department
at: 1-925-469-4250. (*Please note that if you were invoiced by
Ostream
Software, prior to February 18, 2000, for renewal of your Migrator
Support
Contract, the payment will need to be made to Ostream Software.
Remedy will
honor your Migrator support contract renewal through Ostream and
will pick
up the contract renewals from that point forward).
In closing, the Migrator team would like to thank you for your
ongoing
feedback in helping to make Migrator an even more valuable product.
We look
forward to your continued feedback in the future.
Thank you for allowing us the privilege of serving you and your
organization.
Sincerely,
Trinh Vu
Support Services Manager
Ostream Software, Inc.
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS
[mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Thursday, March 23, 2000 1:15 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
No Doubt, I was looking just today, and at the
http://www.ostream.com/support/patches.htm
there is nothing for Ostream...
And I was wondering.. Ohhh Im Back..
That the Ostream Product is now AutoBuildinto the Remedy
Product
from what I think Ive been hearing.. So Does this mean..
No More product ? or is it SemiFunctional for general users..
and for those who Purchaced it.. Full Functionality Errr.. What?
-----Original Message-----
From: Jeff Pomije [mailto:Jeff_Pomije@CARGILL.COM]
Sent: Thursday, March 23, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
Where can the latest Migrator patch be obtained?
-----Original Message-----
From: gchrist@SANDIA.GOV [mailto:gchrist@SANDIA.GOV]
Sent: 03/23/00 11:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
I think this is probably the best - probably only - place to find
info
on
Migrator, especially since the purchase. What version of Migrator
are
you
using? We just got a new patch which is version 2.02 dated 3/9/00.
Not
sure
what all it addresses yet.
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: March 23, 2000 7:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Ostream Migrator
All,
Does anyone know of any lists for the Ostream
Migrator(similar
to
the ARlist)?
Also, I am having all kinds of problems because the migrator does
not
move
active links or filters with macros as server independent. I have
been
trying to keep in touch with the techs at Ostream to find out when
this
problem will be resolved. They know of the problem and last I heard
they
were working on it. Well, now Remedy owns the product and I can't
get in
contact with a tech or submit a ticket or find out the status of
this
problem. I would like to know if anyone else has heard anything of
a
patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
Unsubscribe to: Text is: unsubscribe
arslist
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#25475 - 10/07/19 02:08 AM
Re: Ostream Migrator
[Re: dwangler]
|
Stealth Member
Registered: 06/12/01
Posts: 172
|
next few weeks...all that's changed is who we are paying for it.
Regards,
Rick Ponzo
SPAWAR Technical Information Center
San Diego, CA
619-524-3535
ponzo@spawar.navy.mil
----- Original Message -----
From: Forman Steven
To:
Sent: Thursday, March 23, 2000 12:14 PM
Subject: Re: Ostream Migrator
> That seems unlikely to me. Hard to imagine that Remedy would pass up the
> opportunity to charge you for something else. I would think that it will
> continue to be a standalone application that will cost extra.
>
>
> Thank you,
> Steven Forman
> Remedy Administrator
> TNS a division of PSINET
>
>
> -----Original Message-----
> From: Sanford, Claire [SMTP:Claire_Sanford@MHHS.ORG]
> Sent: 3/23/00 2:24 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Ostream Migrator
>
> That would really stink... if we paid the 7K for it and now it is
> built into
> Remedy. I guess the only benefit for us would be that we wouldn't
> have to
> pay for additional support... but we know that's not going to
> happen...
>
> I had mail from Ostream regarding support... see below
>
> Claire Sanford
> Remedy Administrator - Information Systems Division
> Memorial Hermann Healthcare System
> Phone: 713 448 6035
> Fax: 713 448 5360
> claire_sanford@mhhs.org
>
>
> -----Original Message-----
> From: Ostream Support [mailto:support@ostream.com]
> Sent: Friday, March 17, 2000 6:37 PM
> To: Migrator-Support-Customer@ostream.com
> Subject: Important Information Regarding Migrator Support
>
>
> Dear Migrator Customer,
>
> You may have heard recent news regarding Remedy's purchase of
> Ostream
> Software's developer group and software application, Ostream
> Migrator, on
> February 22, 2000. (Click here for Remedy's press
> release on the Ostream
> acquisition). As a result, Ostream Migrator will change its name
to
> "Remedy
> Migrator" and will be fully supported through Remedy's Customer
> Support
> Services organization. This transfer of support services will
take
> effect
> on Monday, March 20, 2000. Support contracts for all existing
> supported
> Migrator customers will transfer to Remedy at that point.
>
> Once the transfer of support has taken effect, all new Migrator
> support
> issues will be handled through Remedy's Customer Support Services
> organization. Those customers who may have open tickets still
> logged with
> Ostream's Support Group will continue to get resolution through
your
> initial
> Ostream Support Group contact. Any open support tickets not
closed
> through
> Ostream's Support Group by April 20, 2000, will be formally
> transferred to
> Remedy's Support Services organization and re-opened as a Remedy
> Service
> Request.
>
> Customers located in the Americas, Asia, or the Pacific Rim may
> contact
> Remedy's Customer Support Services organization, Monday through
> Friday, from
> 5:00 am to 5:00 pm, P.S.T. at: 1-925-469-4200. Customers
located
> in
> Europe, Africa, or the Middle East may contact Remedy's Customer
> Support
> Services organization, Monday through Friday, from 6:00 am to 5:00
> pm, UK
> time, at +44 1344 866 800. Remedy's Customer Support Services may
> also be
> contacted at mailto:support@remedy.com
>
> Sales inquiries for additional server licenses or support
renewals*
> may be
> directed to your Remedy sales representative or the Remedy Sales
> Department
> at: 1-925-469-4250. (*Please note that if you were invoiced by
> Ostream
> Software, prior to February 18, 2000, for renewal of your
Migrator
> Support
> Contract, the payment will need to be made to Ostream Software.
> Remedy will
> honor your Migrator support contract renewal through Ostream and
> will pick
> up the contract renewals from that point forward).
>
> In closing, the Migrator team would like to thank you for your
> ongoing
> feedback in helping to make Migrator an even more valuable
product.
> We look
> forward to your continued feedback in the future.
>
> Thank you for allowing us the privilege of serving you and your
> organization.
>
> Sincerely,
> Trinh Vu
> Support Services Manager
> Ostream Software, Inc.
>
>
>
>
> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS
> [mailto:Patrick.Zandi@RL.AF.MIL]
> Sent: Thursday, March 23, 2000 1:15 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Ostream Migrator
>
>
> No Doubt, I was looking just today, and at the
> http://www.ostream.com/support/patches.htm
> there is nothing for Ostream...
>
> And I was wondering.. Ohhh Im Back..
> That the Ostream Product is now AutoBuildinto the Remedy
> Product
> from what I think Ive been hearing.. So Does this mean..
> No More product ? or is it SemiFunctional for general users..
> and for those who Purchaced it.. Full Functionality Errr.. What?
>
>
> -----Original Message-----
> From: Jeff Pomije [mailto:Jeff_Pomije@CARGILL.COM]
> Sent: Thursday, March 23, 2000 12:48 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Ostream Migrator
>
>
> Where can the latest Migrator patch be obtained?
>
> -----Original Message-----
> From: gchrist@SANDIA.GOV [mailto:gchrist@SANDIA.GOV]
> Sent: 03/23/00 11:08 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Ostream Migrator
>
>
> I think this is probably the best - probably only - place to find
> info
> on
> Migrator, especially since the purchase. What version of Migrator
> are
> you
> using? We just got a new patch which is version 2.02 dated 3/9/00.
> Not
> sure
> what all it addresses yet.
>
> Garron Christie
> Kemtah @
> Sandia Natl Labs
> 505 284 2122
>
> -----Original Message-----
> From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
> Sent: March 23, 2000 7:51 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Ostream Migrator
>
>
> All,
> Does anyone know of any lists for the Ostream
> Migrator(similar
> to
> the ARlist)?
>
> Also, I am having all kinds of problems because the migrator does
> not
> move
> active links or filters with macros as server independent. I have
> been
> trying to keep in touch with the techs at Ostream to find out when
> this
> problem will be resolved. They know of the problem and last I
heard
> they
> were working on it. Well, now Remedy owns the product and I can't
> get in
> contact with a tech or submit a ticket or find out the status of
> this
> problem. I would like to know if anyone else has heard anything
of
> a
> patch
> that is going to be released, or another method instead of dialing
> 1-800-450-5000 and leaving a message for finding information.
> Thanks,
>
> Josh James
> Josh.James@adelphiacom.com
> Remedy Programmer Analyst
> 814-274/260-3890
>
>
> Unsubscribe to: Text is: unsubscribe
> arslist
>
>
> Unsubscribe to: Text is: unsubscribe
> arslist
>
>
> Unsubscribe to: Text is: unsubscribe
> arslist
>
>
> Unsubscribe to: Text is: unsubscribe
> arslist
>
>
> Unsubscribe to: Text is: unsubscribe
> arslist
>
>
> Unsubscribe to: Text is: unsubscribe arslist
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#25476 - 03/27/00 11:12 AM
Re: Ostream Migrator
[Re: dwangler]
|
Stealth Member
Registered: 06/12/01
Posts: 7
|
Contact Ostream Technical Support
1-800-450-5000
Rick Kehs
Remedy Administrator
Mail Stop PAHRK01A
rkehs@fleetcc.com
215-444-7314
The information contained in this message may be privileged,
confidential, and protected from disclosure. If you are not the intended
recipient, or an employee, or agent responsible for delivering this
message to the intended recipient, you are hereby notified that any
dissemination, distribution, or copying of this communication is
strictly prohibited. If you have received this communication in error,
please notify us immediately by replying to the message and deleting it
from your computer.
Opinions, conclusions, and other information in this message
that do not relate to official Fleet Credit Card Services (FCCS)
business are those of the sender and are neither given nor endorsed by
FCCS.
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: 27 March, 2000 11:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
Ok,
So now I know there is a 2.02 patch out for the migrator, where can
I download it from? Also,
I have tried to discuss the migrators macro problem(server
independant macros) with a tech from Remedy, but they are just starting to
go to training on this product. I can't seem to get in touch with any of
the techs I used to speak with so I am not sure how to get any up to date
information on this. Does anyone know anything about it?
-----Original Message-----
From: Forman Steven [mailto:sforman@TNSI.COM]
Sent: 3/23/00 3:14 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
That seems unlikely to me. Hard to imagine that Remedy would pass up the
opportunity to charge you for something else. I would think that it will
continue to be a standalone application that will cost extra.
Thank you,
Steven Forman
Remedy Administrator
TNS a division of PSINET
-----Original Message-----
From: Sanford, Claire [SMTP:Claire_Sanford@MHHS.ORG]
Sent: 3/23/00 2:24 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
That would really stink... if we paid the 7K for it and now it is
built into
Remedy. I guess the only benefit for us would be that we wouldn't
have to
pay for additional support... but we know that's not going to
happen...
I had mail from Ostream regarding support... see below
Claire Sanford
Remedy Administrator - Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 5360
claire_sanford@mhhs.org
-----Original Message-----
From: Ostream Support [mailto:support@ostream.com]
Sent: Friday, March 17, 2000 6:37 PM
To: Migrator-Support-Customer@ostream.com
Subject: Important Information Regarding Migrator Support
Dear Migrator Customer,
You may have heard recent news regarding Remedy's purchase of
Ostream
Software's developer group and software application, Ostream
Migrator, on
February 22, 2000. (Click here for Remedy's press
release on the Ostream
acquisition). As a result, Ostream Migrator will change its name to
"Remedy
Migrator" and will be fully supported through Remedy's Customer
Support
Services organization. This transfer of support services will take
effect
on Monday, March 20, 2000. Support contracts for all existing
supported
Migrator customers will transfer to Remedy at that point.
Once the transfer of support has taken effect, all new Migrator
support
issues will be handled through Remedy's Customer Support Services
organization. Those customers who may have open tickets still
logged with
Ostream's Support Group will continue to get resolution through your
initial
Ostream Support Group contact. Any open support tickets not closed
through
Ostream's Support Group by April 20, 2000, will be formally
transferred to
Remedy's Support Services organization and re-opened as a Remedy
Service
Request.
Customers located in the Americas, Asia, or the Pacific Rim may
contact
Remedy's Customer Support Services organization, Monday through
Friday, from
5:00 am to 5:00 pm, P.S.T. at: 1-925-469-4200. Customers located
in
Europe, Africa, or the Middle East may contact Remedy's Customer
Support
Services organization, Monday through Friday, from 6:00 am to 5:00
pm, UK
time, at +44 1344 866 800. Remedy's Customer Support Services may
also be
contacted at mailto:support@remedy.com
Sales inquiries for additional server licenses or support renewals*
may be
directed to your Remedy sales representative or the Remedy Sales
Department
at: 1-925-469-4250. (*Please note that if you were invoiced by
Ostream
Software, prior to February 18, 2000, for renewal of your Migrator
Support
Contract, the payment will need to be made to Ostream Software.
Remedy will
honor your Migrator support contract renewal through Ostream and
will pick
up the contract renewals from that point forward).
In closing, the Migrator team would like to thank you for your
ongoing
feedback in helping to make Migrator an even more valuable product.
We look
forward to your continued feedback in the future.
Thank you for allowing us the privilege of serving you and your
organization.
Sincerely,
Trinh Vu
Support Services Manager
Ostream Software, Inc.
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS
[mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Thursday, March 23, 2000 1:15 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
No Doubt, I was looking just today, and at the
http://www.ostream.com/support/patches.htm
there is nothing for Ostream...
And I was wondering.. Ohhh Im Back..
That the Ostream Product is now AutoBuildinto the Remedy
Product
from what I think Ive been hearing.. So Does this mean..
No More product ? or is it SemiFunctional for general users..
and for those who Purchaced it.. Full Functionality Errr.. What?
-----Original Message-----
From: Jeff Pomije [mailto:Jeff_Pomije@CARGILL.COM]
Sent: Thursday, March 23, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
Where can the latest Migrator patch be obtained?
-----Original Message-----
From: gchrist@SANDIA.GOV [mailto:gchrist@SANDIA.GOV]
Sent: 03/23/00 11:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Ostream Migrator
I think this is probably the best - probably only - place to find
info
on
Migrator, especially since the purchase. What version of Migrator
are
you
using? We just got a new patch which is version 2.02 dated 3/9/00.
Not
sure
what all it addresses yet.
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122
-----Original Message-----
From: Josh James [mailto:Josh.James@ADELPHIACOM.COM]
Sent: March 23, 2000 7:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Ostream Migrator
All,
Does anyone know of any lists for the Ostream
Migrator(similar
to
the ARlist)?
Also, I am having all kinds of problems because the migrator does
not
move
active links or filters with macros as server independent. I have
been
trying to keep in touch with the techs at Ostream to find out when
this
problem will be resolved. They know of the problem and last I heard
they
were working on it. Well, now Remedy owns the product and I can't
get in
contact with a tech or submit a ticket or find out the status of
this
problem. I would like to know if anyone else has heard anything of
a
patch
that is going to be released, or another method instead of dialing
1-800-450-5000 and leaving a message for finding information.
Thanks,
Josh James
Josh.James@adelphiacom.com
Remedy Programmer Analyst
814-274/260-3890
Unsubscribe to: Text is: unsubscribe
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