#99456 - 05/13/04 09:04 AM
Email Engine
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Stealth Member
Registered: 03/11/04
Posts: 70
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I want to have two separate Exchange mailboxes associated to one domain
account that will be used with the Email Engine. The Email Engine will be
configured to use MAPI and there will be an incoming and outgoing mailbox
for each mailbox on Exchange for a total of four mailboxes configured in the
Mailbox Configuration form.
My ideal is to Remedy monitor multiple email accounts.
But Remedy says this won't work. Is there a work around this?
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#99458 - 05/13/04 09:30 AM
Re: Email Engine
[Re: jmanara106]
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Stealth Member
Registered: 03/11/04
Posts: 70
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Sorry I am using ARS 5.1, Email Engine 5.1
Theo Simmons
LCG Systems, Inc. -- Contractor
NINDS IT Support
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Thursday, May 13, 2004 3:21 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
You didn't say what version of AR you were on - I heard that 6.x can support
that.
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Simmons, Theo (NIH/NINDS)
Sent: Thursday, May 13, 2004 12:05 PM
To: ARSLIST@ARSLIST.ORG
Subject: Email Engine
I want to have two separate Exchange mailboxes associated to one domain
account that will be used with the Email Engine. The Email Engine will be
configured to use MAPI and there will be an incoming and outgoing mailbox
for each mailbox on Exchange for a total of four mailboxes configured in the
Mailbox Configuration form.
My ideal is to Remedy monitor multiple email accounts.
But Remedy says this won't work. Is there a work around this?
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com
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#99459 - 05/13/04 10:53 AM
Re: Email Engine
[Re: jmanara106]
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old hand
Registered: 06/12/01
Posts: 755
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But Exchange 2000 (and I assume 2003) do not support this because Active
Directory only allows one mailbox per user. Exchange 5.5 (no relation
to 200x) let you have more than one mailbox per Windows NT (NOT AD)
account and this caused me no end of problems when we migrated years
ago. Supposedly AR System Email can look at separate mailboxes for
incoming and outgoing by using two different profiles (each of which
would be for a distinct Exchange mailbox) but I don't think it will
monitor more than two per AR System Email server. That said, I believe
that you could install AR System Email on more than one server, all
pointing to one AR Server, and expand your mailbox monitoring that way.
I can't say as I have ever tried it.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Thursday, May 13, 2004 2:21 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
You didn't say what version of AR you were on - I heard that 6.x can
support that.
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Simmons, Theo (NIH/NINDS)
Sent: Thursday, May 13, 2004 12:05 PM
To: ARSLIST@ARSLIST.ORG
Subject: Email Engine
I want to have two separate Exchange mailboxes associated to one domain
account that will be used with the Email Engine. The Email Engine will
be configured to use MAPI and there will be an incoming and outgoing
mailbox for each mailbox on Exchange for a total of four mailboxes
configured in the Mailbox Configuration form.
My ideal is to Remedy monitor multiple email accounts.
But Remedy says this won't work. Is there a work around this?
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
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#99460 - 05/17/04 02:29 AM
Re: Email Engine
[Re: jmanara106]
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Stealth Member
Registered: 03/11/04
Posts: 33
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Isn't it an option to forward the mails from one mailbox to the other?
My company stil uses Exchange 5.5 and there you could specify an "Alternate
recipient" for a mailbox.
Or maybe you could use the Rules set with your mailbox to forward mails to
another account. This way the mailboxes do not /have/ to be associated with
the same domain account.
--
Michiel Beijen
The Netherlands
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Simmons, Theo (NIH/NINDS)
Sent: Thursday, May 13, 2004 12:05 PM
To: ARSLIST@ARSLIST.ORG
Subject: Email Engine
I want to have two separate Exchange mailboxes associated to one domain
account that will be used with the Email Engine. The Email Engine will
be configured to use MAPI and there will be an incoming and outgoing
mailbox for each mailbox on Exchange for a total of four mailboxes
configured in the Mailbox Configuration form.
My ideal is to Remedy monitor multiple email accounts.
But Remedy says this won't work. Is there a work around this?
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com
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#99461 - 05/18/04 10:52 AM
Re: Email Engine
[Re: jmanara106]
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Stealth Member
Registered: 03/11/04
Posts: 70
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Update on this and plea for more help.
I added profiles to the Remedy server for the mailboxes I wanted Remedy to
check, and added the necessary ARSystem Mailbox Config records. And voila,
success, Remedy would check the incoming mailboxes. But Remedy then sent out
outgoing mail through the wrong profile. Any explanation as why this would
happen?
Exchange 5.5
ARS 5.1
Email 5.1
Theo Simmons
LCG Systems, Inc. -- Contractor
NINDS IT Support
-----Original Message-----
From: strauss [mailto:strauss@REMEDY.ACS.UNT.EDU]
Sent: Thursday, May 13, 2004 4:54 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
But Exchange 2000 (and I assume 2003) do not support this because Active
Directory only allows one mailbox per user. Exchange 5.5 (no relation
to 200x) let you have more than one mailbox per Windows NT (NOT AD)
account and this caused me no end of problems when we migrated years
ago. Supposedly AR System Email can look at separate mailboxes for
incoming and outgoing by using two different profiles (each of which
would be for a distinct Exchange mailbox) but I don't think it will
monitor more than two per AR System Email server. That said, I believe
that you could install AR System Email on more than one server, all
pointing to one AR Server, and expand your mailbox monitoring that way.
I can't say as I have ever tried it.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Thursday, May 13, 2004 2:21 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
You didn't say what version of AR you were on - I heard that 6.x can
support that.
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Simmons, Theo (NIH/NINDS)
Sent: Thursday, May 13, 2004 12:05 PM
To: ARSLIST@ARSLIST.ORG
Subject: Email Engine
I want to have two separate Exchange mailboxes associated to one domain
account that will be used with the Email Engine. The Email Engine will
be configured to use MAPI and there will be an incoming and outgoing
mailbox for each mailbox on Exchange for a total of four mailboxes
configured in the Mailbox Configuration form.
My ideal is to Remedy monitor multiple email accounts.
But Remedy says this won't work. Is there a work around this?
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com
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#99462 - 05/19/04 04:42 AM
Re: Email Engine
[Re: jmanara106]
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journeyman
Registered: 03/11/04
Posts: 108
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Try specifying the correct mailbox in the notify-filter. Look under
Messages/Mailbox Name.
Mike Luttmann
Senior Database Engineer
Michael.Luttmann@peterson.af.mil
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Simmons, Theo (NIH/NINDS)
Sent: Tuesday, May 18, 2004 2:53 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
Update on this and plea for more help.
I added profiles to the Remedy server for the mailboxes I wanted Remedy to
check, and added the necessary ARSystem Mailbox Config records. And voila,
success, Remedy would check the incoming mailboxes. But Remedy then sent out
outgoing mail through the wrong profile. Any explanation as why this would
happen?
Exchange 5.5
ARS 5.1
Email 5.1
Theo Simmons
LCG Systems, Inc. -- Contractor
NINDS IT Support
-----Original Message-----
From: strauss [mailto:strauss@REMEDY.ACS.UNT.EDU]
Sent: Thursday, May 13, 2004 4:54 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
But Exchange 2000 (and I assume 2003) do not support this because Active
Directory only allows one mailbox per user. Exchange 5.5 (no relation
to 200x) let you have more than one mailbox per Windows NT (NOT AD)
account and this caused me no end of problems when we migrated years
ago. Supposedly AR System Email can look at separate mailboxes for
incoming and outgoing by using two different profiles (each of which
would be for a distinct Exchange mailbox) but I don't think it will
monitor more than two per AR System Email server. That said, I believe
that you could install AR System Email on more than one server, all
pointing to one AR Server, and expand your mailbox monitoring that way.
I can't say as I have ever tried it.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Thursday, May 13, 2004 2:21 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
You didn't say what version of AR you were on - I heard that 6.x can
support that.
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Simmons, Theo (NIH/NINDS)
Sent: Thursday, May 13, 2004 12:05 PM
To: ARSLIST@ARSLIST.ORG
Subject: Email Engine
I want to have two separate Exchange mailboxes associated to one domain
account that will be used with the Email Engine. The Email Engine will
be configured to use MAPI and there will be an incoming and outgoing
mailbox for each mailbox on Exchange for a total of four mailboxes
configured in the Mailbox Configuration form.
My ideal is to Remedy monitor multiple email accounts.
But Remedy says this won't work. Is there a work around this?
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com
UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com
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#99464 - 06/04/04 06:46 AM
Email Engine
[Re: jmanara106]
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newbie
Registered: 03/11/04
Posts: 18
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**
HI all,
We've been using the Email Engine with our 5.1 server (Oracle 8.x DB, WIN2K server) for incoming email submissions for about a year now with very few problems.
Last week the incoming mail was coming in fine but was not being parsed. After working on this for a while I created a new incoming mailbox with the exact same configuration as the original and everything started working again.
Since then, at random times, the same thing has happened two more times.
We're using MAPI for incoming mail. The outgoing mail used SMTP and continues to work like a charm.
Has anyone seen this before? Any thoughts on what I might be missing. Our server logs are pretty clean and the email error log isn't offering any clues.
Thanks,
David Leary
Children's Hospital Boston
david.leary@childrens.harvard.edu
This posting was submitted via the Web interface
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#99465 - 06/04/04 07:00 AM
Re: Email Engine
[Re: jmanara106]
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newbie
Registered: 03/11/04
Posts: 18
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**
Thanks,
The mailbox still shows as being Enabled and the messages make it into the message form. It's the Parsing that's not happening.
I agree that this is likely a known issue that an edit to the start script could easily resolve. I've got an open call with support, hopefully thy've got a windows version of what you had to do.
David Leary
Children's Hospital Boston
david.leary@childrens.harvard.edu
617 355-4357
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Zandi Patrick S TSgt AFRL/IFOSS
Sent: Friday, June 04, 2004 12:52 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Engine
**
Does the Mailbox configuration sometimes DISABLES itself ? with multiple mailboxes ?
--
On thing which is no surprise that remedy recommends.. is the following ::
--Unix ENV
Please modify the Email Engine start script (emaild.sh) this way. ( add -Xms256m -Xmx512 in following line)
exec ${JAVABIN}/java -Djava.library.path=${InstallPath} -Xms256m -Xmx512m -cp ${CPPATH}
com.remedy.arsys.emaildaemon.EmailDaemon -d ${InstallPath} >${LogFile} 2>&1
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Leary, David
Sent: Friday, June 04, 2004 12:47 PM
To: ARSLIST@ARSLIST.ORG
Subject: Email Engine
**
HI all,
We've been using the Email Engine with our 5.1 server (Oracle 8.x DB, WIN2K server) for incoming email submissions for about a year now with very few problems.
Last week the incoming mail was coming in fine but was not being parsed. After working on this for a while I created a new incoming mailbox with the exact same configuration as the original and everything started working again.
Since then, at random times, the same thing has happened two more times.
We're using MAPI for incoming mail. The outgoing mail used SMTP and continues to work like a charm.
Has anyone seen this before? Any thoughts on what I might be missing. Our server logs are pretty clean and the email error log isn't offering any clues.
Thanks,
David Leary
Children's Hospital Boston
david.leary@childrens.harvard.edu
This posting was submitted via the Web interface
This posting was submitted via the Web interface
This posting was submitted via the Web interface
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