**

I noticed this on my Tools menu in my 6.0.1 Administrator, but it does nothing. Likewise with the Remedy Developer Kit menu item that appears when an Application is open.

None of the docs even reference this, and support is (so far) stumped as well. Can anyone shed some light on what this is supposed to do?

Rick Cook
Senior Remedy Consultant
Denali Advanced Integration

This posting was submitted via the Web interface

**
Rick,

there's a statement of direction for MasterDocumenter that tells you kind of what this is... the full .pdf is available on SupportWeb in the MasterDocumenter Issues & Solutions (documentation) under version 6.0.... here's a snippet: (note the Future Offering)

MasterARSuite(r) (MARS) including MasterMigrator Plus

Note: While every effort is made to provide accurate forward-looking guidance on product direction to assist our customers in buying and planning decisions, we cannot guarantee that intentions stated below are final and binding.

This statement affects all current MasterARSuite customers and any customers wishing to purchase MasterARSuite products in 2004.

Remedy currently sells MasterARSuite including: MasterAnalyzer, MasterDocumenter(r), MasterEditor, MasterNaviagtor(r), and MasterMigrator Plus.

In the second half of 2004, Remedy will discontinue sales of MasterARSuite, but will continue to provide customer support on all MARS products through March 31, 2005. Please note: Customer support will not include feature enhancements or updates to the MARS product.

Future Offering:

Remedy is committed to continuously making it easier for customers and partners to develop, tailor and maintain their Remedy packaged and custom-built AR System applications. In 2004 Remedy will introduce an enhanced set of developer utilities called the Remedy Developer Tool Kit.

The Remedy Developer Tool Kit will provide a powerful and comprehensive set of tools that accelerate the development and maintenance of AR System applications. The initial release of the Remedy Developer Tool Kit will deliver functionality currently available in MARS, including:

* Application workflow navigation and exploration

* Query analysis

* Application workflow documentation

The functionality of MasterEditor will not be included in the Remedy Developer Tool Kit.

All MARS customers with a valid support contract will be entitled to a free upgrade to the Developer Tool Kit. Customers who need utilities for developing or troubleshooting AR System applications today can purchase MARS now and benefit from the free upgrade program once the Remedy Developer Tool Kit is available.

Remedy Application Explorer will also be included in the Remedy Developer Tool Kit. Remedy Application Explorer is currently available through an early adopter program. For more information, go to Remedy Application Explorer Early Adopter Program in the AR System Developer Community.

Hope that helps!!

Matt R.

-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Tuesday, May 11, 2004 4:12 PM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus


**

I noticed this on my Tools menu in my 6.0.1 Administrator, but it does nothing. Likewise with the Remedy Developer Kit menu item that appears when an Application is open.

None of the docs even reference this, and support is (so far) stumped as well. Can anyone shed some light on what this is supposed to do?

Rick Cook
Senior Remedy Consultant
Denali Advanced Integration

This posting was submitted via the Web interface

This posting was submitted via the Web interface

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can I
download it? Did someone use it already? Is it any good? How much does it
cost?


Thanks
Mark

Emphasis on the last question - How much does it cost?


-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
Behalf Of Mark Milke
Sent: Monday, August 30, 2004 10:09 AM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can
I
download it? Did someone use it already? Is it any good? How much does
it
cost?


Thanks
Mark



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com

**
Can't answer that one, but I used it in Beta, and (IMHO) it's worth whatever it costs.

Rick



From: Duchene, William H - Eagan, MN - Contractor
Sent: Mon 8/30/2004 8:32 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Emphasis on the last question - How much does it cost?


-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
Behalf Of Mark Milke
Sent: Monday, August 30, 2004 10:09 AM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can
I
download it? Did someone use it already? Is it any good? How much does
it
cost?


Thanks
Mark



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com





This posting was submitted via the Web interface

**

Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) List price is $8,950 per server, plus annual maintenance (pro-rated to your support contract renewal date, of course). Add-on licenses are available at half-price, or $4,475 per server, plus maintenance. Want an eval license? Give me a call or send an email.

In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Need assistance with your upgrade, more information or have additional questions? Please contact me directly, off the ARSlist.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)

-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Duchene, William H - Eagan, MN - Contractor
Sent: Monday, August 30, 2004 8:32 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

Emphasis on the last question - How much does it cost?


-----Original Message-----
From: owner-arslist@arslist.org [ mailto:owner-arslist@arslist.org] On
Behalf Of Mark Milke
Sent: Monday, August 30, 2004 10:09 AM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can
I
download it? Did someone use it already? Is it any good? How much does
it
cost?


Thanks
Mark



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com





This posting was submitted via the Web interface

**
**

Excuse me while I go and lie down... The sticker shock was too much for me.



-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf Of Bradford Bingel
Sent: Monday, August 30, 2004 10:56 AM
To: arslist@ARSLIST.ORG
Subject: RE: Remedy Developer Plus



Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) List price is $8,950 per server, plus annual maintenance (pro-rated to your support contract renewal date, of course). Add-on licenses are available at half-price, or $4,475 per server, plus maintenance. Want an eval license? Give me a call or send an email.

In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Need assistance with your upgrade, more information or have additional questions? Please contact me directly, off the ARSlist.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)

-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Duchene, William H - Eagan, MN - Contractor
Sent: Monday, August 30, 2004 8:32 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

Emphasis on the last question - How much does it cost?


-----Original Message-----
From: owner-arslist@arslist.org [ mailto:owner-arslist@arslist.org] On
Behalf Of Mark Milke
Sent: Monday, August 30, 2004 10:09 AM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can
I
download it? Did someone use it already? Is it any good? How much does
it
cost?


Thanks
Mark



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com




This posting was submitted via the Web This posting was submitted via the Web interface interface

I second that... shouldnt think it will cost an arm and leg though, they should price
it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where can
> I
> download it? Did someone use it already? Is it any good? How much does
> it
> cost?
>
>
> Thanks
> Mark
>
>
>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
> SERVICES at www.QMXS.com
>
>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
> www.QMXS.com
>
>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take
advantage of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
Behalf Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price
it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it
> cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com

**
The trouble I see with that is the phrase "per server" since my copy of MasterARSuite Plus was licensed to one workstation but usable against multiple servers. If I can only load definitions from one server it will be far less useful than it was in its IT Masters incarnation. That was the feature of the MasterMigrator that was different too - licensed on one workstation but able to migrate between ANY number of servers.

I'll have to get a 6.x demo box up (don't yet) and install Developer Plus along with the admin/user tool to see what it looks like, but it probably won't work anyway since that box won't be licensed. They may be trying to kill off a perfectly good tool with their Byzantine licensing.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/




From: Duchene, William H - Eagan, MN - Contractor [mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 11:16 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


** **

Excuse me while I go and lie down... The sticker shock was too much for me.



-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf Of Bradford Bingel
Sent: Monday, August 30, 2004 10:56 AM
To: arslist@ARSLIST.ORG
Subject: RE: Remedy Developer Plus



Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) List price is $8,950 per server, plus annual maintenance (pro-rated to your support contract renewal date, of course). Add-on licenses are available at half-price, or $4,475 per server, plus maintenance. Want an eval license? Give me a call or send an email.

In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Need assistance with your upgrade, more information or have additional questions? Please contact me directly, off the ARSlist.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)

-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Duchene, William H - Eagan, MN - Contractor
Sent: Monday, August 30, 2004 8:32 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

Emphasis on the last question - How much does it cost?


-----Original Message-----
From: owner-arslist@arslist.org [ mailto:owner-arslist@arslist.org] On
Behalf Of Mark Milke
Sent: Monday, August 30, 2004 10:09 AM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can
I
download it? Did someone use it already? Is it any good? How much does
it
cost?


Thanks
Mark



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com




This posting was submitted via the Web This posting was submitted via the Web interface interface
This posting was submitted via the Web interface

It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Maybe that's Canadian. Actually, I didn't think it was toooo bad.

Jack

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 9:16 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


This is a multi-part message in MIME format.

------=NextPart00101C48EAC.981812FB
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**=20

Excuse me while I go and lie down... The sticker shock was too much for
me.

=20

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
Behalf Of Bradford Bingel
Sent: Monday, August 30, 2004 10:56 AM
To: arslist@ARSLIST.ORG
Subject: RE: Remedy Developer Plus

=20

Remedy Developer Plus incorporates the best features from the
MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator
components, along with selected features from Application Explorer.
(MasterEditor's features were NOT included since macros were eliminated
in AR System 5.x and they are no longer a recommended practice.) List
price is $8,950 per server, plus annual maintenance (pro-rated to your
support contract renewal date, of course). Add-on licenses are
available at half-price, or $4,475 per server, plus maintenance. Want
an eval license? Give me a call or send an email.

In conjunction with the release of Developer Plus, Remedy also announced
that MasterARSuite is no longer available. Technical support will
continue through March 31, 2005. The good news is that current owners
of MasterARSuite (Development edition or Essentials edition) are
eligible for a free upgrade to Developer Plus.

Contrary to rumor, Migrator and MasterMigrator are not part of Developer
Plus. However, like MasterARSuite, MasterMigrator Plus has also been
discontinued and technical support will continue through March 31, 2005.
Similarly, current owners of MasterMigrator Plus are eligible for a free
upgrade to Remedy Migrator.

Need assistance with your upgrade, more information or have additional
questions? Please contact me directly, off the ARSlist.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/ =20
bing@itm3.com (email)
925-260-6394 (mobile)

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG ] On Behalf Of
Duchene, William H - Eagan, MN - Contractor
Sent: Monday, August 30, 2004 8:32 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

Emphasis on the last question - How much does it cost?


-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org
] On
Behalf Of Mark Milke
Sent: Monday, August 30, 2004 10:09 AM
To: ARSLIST@ARSLIST.ORG
Subject: Remedy Developer Plus

Hi!

Is there a Demo Version of the Remedy Developer Plus? If yes, where can
I
download it? Did someone use it already? Is it any good? How much does
it
cost?


Thanks
Mark



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
=20
(Support: mailto:support@arslist.org )
ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org
) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com


UNSUBSCRIBE or access ARSList Archives at
http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is
hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was
submitted via the Web interface



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

------=NextPart00101C48EAC.981812FB
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**

charset=3Dus-ascii">
**




charset=3Diso-8859-1">

style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Excuse
me while I go and lie down… The sticker shock was too much for =
me.

style=3D'font-size:
10.0pt;font-family:Arial;color:navy'> 

face=3DTahoma>style=3D'font-size:10.0pt;font-family:Tahoma'>-----Original =
Message-----

From: =
owner-arslist@arslist.org
[mailto:owner-arslist@arslist.org] style=3D'font-weight:bold'>On Behalf
Of Bradford Bingel

Sent: Monday, August 30, =
2004
10:56 AM

To: =
arslist@ARSLIST.ORG

Subject: RE: Remedy =
Developer Plus

face=3D"Times New Roman">style=3D'font-size:12.0pt'> 

style=3D'font-size:
10.0pt;font-family:Verdana'>Remedy Developer Plus incorporates the best
features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and
MasterNavigator components, along with selected features from =
Application
Explorer.  (MasterEditor's features were NOT included since macros =
were
eliminated in AR System 5.x and they are no longer a recommended
practice.)  List price is style=3D'font-family:Verdana'>$8,950 per =
server, plus
annual maintenance (pro-rated to your support contract renewal date, of
course).  Add-on licenses are available at half-price, or $4,475 =
per
server, plus maintenance.  Want an eval license?  Give me a =
call or
send an email.



In conjunction with the release of Developer Plus, Remedy also announced =
that
MasterARSuite is no longer available.  Technical support will =
continue
through March 31, 2005.  The good news is that current owners of
MasterARSuite (Development edition or Essentials edition) are eligible =
for a
free upgrade to Developer Plus.



Contrary to rumor, Migrator and MasterMigrator are face=3DVerdana>style=3D'font-family:Verdana'>not part of =
Developer
Plus.  However, like MasterARSuite, MasterMigrator Plus has also =
been
discontinued and technical support will continue through March 31, =
2005. 
Similarly, current owners of MasterMigrator Plus are eligible for a =
free
upgrade to Remedy Migrator.



Need assistance with your upgrade, more information or have additional
questions?  Please contact me directly, off the ARSlist.



-- Bing



Bradford Bingel ("Bing")

ITM3 California

href=3D"http://www.itm3.com/">style=3D'font-family:Verdana'>http://www.itm3.com/

style=3D'font-size:10.0pt;
font-family:Verdana'>bing@itm3.com (email)

925-260-6394 (mobile)



-----Original Message-----

From: Action Request System discussion list(ARSList) =
[size=3D2>href=3D"mailto:ARSLIST@ARSLIST.ORG">face=3DVerdana>style=3D'font-family:Verdana'>mailto:ARSLIST@ARSLIST.ORG>size=3D2 face=3DVerdana>style=3D'font-size:10.0pt;font-family:Verdana'>] On
Behalf Of Duchene, William H - Eagan, MN - Contractor

Sent: Monday, August 30, 2004 8:32 AM

To: ARSLIST@ARSLIST.ORG

Subject: Re: Remedy Developer Plus



Emphasis on the last question - How much does it cost?





-----Original Message-----

From: owner-arslist@arslist.org [style=3D'font-size:10.0pt'>href=3D"mailto:owner-arslist@arslist.org">face=3DVerdana>style=3D'font-family:Verdana'>mailto:owner-arslist@arslist.orgnt>size=3D2 face=3DVerdana>style=3D'font-size:10.0pt;font-family:Verdana'>] On

Behalf Of Mark Milke

Sent: Monday, August 30, 2004 10:09 AM

To: ARSLIST@ARSLIST.ORG

Subject: Remedy Developer Plus



Hi!



Is there a Demo Version of the Remedy Developer Plus? If yes, where =
can

I

download it? Did someone use it already? Is it any good? How much =
does

it

cost?





Thanks

Mark



<=
br>


UNSUBSCRIBE or access ARSList Archives at size=3D2>style=3D'font-size:10.0pt'>face=3DVerdana>style=3D'font-family:Verdana'>http://www.ARSLIST.org>
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ARSList is hosted by QMX SUPPORT

SERVICES at www.QMXS.com



=


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SERVICES at www.QMXS.com This posting was submitted via the Web =


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interface=00
------=NextPart00101C48EAC.981812FB--

Yes, I remember this as well. We had a copy on one of the sites I was at
previously, and I would be remiss if I did not say that I thought that
it was a fine tool, as are many of the tools that are out there.

If just under 9k *is* priced for individual developers, do they also
include a happy meal? I mean, they have to leave you something, right?
Is this more of the same "Byzantine licensing?" ( Saw that in a post and
laughed aloud. Spent the next twenty minutes chuckling. ) Everything is
tied to the server. I am curious to know - is the 9k for one developer,
for one server license in which multiple developers can connect, or is
it per developer connection to the server?

Such a price is well out of the reach of the developers that I know (
unless they won the Trump Lotto and did not wanna share ).

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
Behalf Of Christie, Garron
Sent: Monday, August 30, 2004 12:04 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy Developer Plus

It is for individual developers, but now you only have to pay one arm
and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy
is
proud of Developer Plus, you should have seen how proud IT Masters was
of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take
advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
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**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
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This posting was submitted via the Web interface

**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com



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SERVICES at www.QMXS.com



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mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



This posting was submitted via the Web interface

This posting was submitted via the Web interface

**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.

And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com



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www.QMXS.com



This posting was submitted via the Web interface

This posting was submitted via the Web interface
This posting was submitted via the Web interface

Unfortunately it wasn't designed that way, the license that you get is associated with
the ARS server name so cannot be 'transported' out if you are an independent developer
when you finish work at a site and go to the next...

Joe

--- "Duchene, William H - Eagan, MN - Contractor" wrote:

> Maybe I am reading too much into things these days, but with a name like
> "Developer Plus" one may be lead to conclude that the application was
> designed for - let me think hard - individual developers to take
> advantage of.
>
> My bad.
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Joe DeSouza
> Sent: Monday, August 30, 2004 11:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
> I second that... shouldnt think it will cost an arm and leg though, they
> should price
> it nicely if they want a good mileage on it...
>
> Joe
>
> --- Rick Cook wrote:
>
> > Can't answer that one, but I used it in Beta, and (IMHO) it's worth
> whatever it
> > costs.
> >
> > Rick
> >
> >
> >
> > From: Duchene, William H - Eagan, MN - Contractor
> > Sent: Mon 8/30/2004 8:32 AM
> > To: ARSLIST@ARSLIST.ORG
> > Subject: Re: Remedy Developer Plus
> >
> >
> > Emphasis on the last question - How much does it cost?
> >
> >
> > -----Original Message-----
> > From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> > Behalf Of Mark Milke
> > Sent: Monday, August 30, 2004 10:09 AM
> > To: ARSLIST@ARSLIST.ORG
> > Subject: Remedy Developer Plus
> >
> > Hi!
> >
> > Is there a Demo Version of the Remedy Developer Plus? If yes, where
> can
> > I
> > download it? Did someone use it already? Is it any good? How much does
> > it
> > cost?
> >
> >
> > Thanks
> > Mark
> >
> >
>
> >
> > UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
> SUPPORT
> > SERVICES at www.QMXS.com
> >
> >
>
>
> > UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support:
> > mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
> at
> > www.QMXS.com
> >
> >
>
>
> > UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support:
> > mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
> at
> > www.QMXS.com
> >
>
>
> =====
> Joe DeSouza,
> Remedy Technical Consultant,
> CyberMAK Information Systems,
> Kuwait.
> Phone :- 00965 484 7068
> Mobile :- 00965 940 6129
>
>
>
>
>
>
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
>
>
>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
> SERVICES at www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129








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As far I understood at RUG2004, RDP forces you to work online doing DB
Scans for each transaction.
MARS was offline during navigation: it was working on a def file ... It was
very safe not working online for application navigation.

So I don't think it's a good idea having several developpers in the same
time connected to the same ARS server, during business hours...I can see
some performance issues. Of Course the licensing policy allows you to do
that, but what about performances?

It worries me, I confess.

Ilidio
SILOGIS



Bradford Bingel ecrit:
...
>with Remedy Developer Plus you license
> the development/test server and provide tools to as many developers as you
> wish, so that's one license for less than $9,000. What's not to like about
> that?
>

**
It's true that you're hitting an on-line system, but consider this:

1) Rather than the hours of distributed processing that MARS took to document an ITSM product (remember having to do one doc at a time due to RAM demands?), I used RDP to create Word docs for the entire ITSM 5.6 Suite (HD, CM, AM, SLA, and Approval) in ONE pass in 15 minutes. On my laptop. I'd still do that in non-peak times, but we're not talking about a high impact there.
2) On-line, real-time data is what you want when using the Analyzer to look at a system or process. It only takes a minute or two to load the application being worked on, so I don't see a negative here, either.

RDP works very efficiently - that is the thing that most impresses me about this product.

Rick



From: Ilidio da Silva
Sent: Tue 8/31/2004 7:23 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


As far I understood at RUG2004, RDP forces you to work online doing DB
Scans for each transaction.
MARS was offline during navigation: it was working on a def file ... It was
very safe not working online for application navigation.

So I don't think it's a good idea having several developpers in the same
time connected to the same ARS server, during business hours...I can see
some performance issues. Of Course the licensing policy allows you to do
that, but what about performances?

It worries me, I confess.

Ilidio
SILOGIS



Bradford Bingel crit:
...
>with Remedy Developer Plus you license
> the development/test server and provide tools to as many developers as you
> wish, so that's one license for less than $9,000. What's not to like about
> that?
>





This posting was submitted via the Web interface

**
Funny, I believe I paid 9k for migrator, I am still paying 1500 in support
1500 @ 15% , Orig cost 9.9k..

What did master migrator originally cost ?



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Bradford Bingel
Sent: Monday, August 30, 2004 9:51 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.

And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






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UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



This posting was submitted via the Web interface

This posting was submitted via the Web interface This posting was submitted via the Web interface
This posting was submitted via the Web interface

**
Thanks for the clarification. After checking out the info about RDP on the Remedy site the screenshots looked so similar to AE that I made an assumption based on that info. I'm glad that it will be a more robust product.

One question I have is how the licensing model works when you have a development server and a production server. I might be able to swing the budget for one license of RDP but certainly not two. If I use an RDP license for my development server then how do I use the documentation piece on my production server? My development server will always differ from production as I develop new workflow and so forth so documenting the dev server won't be entirely useful for me.


-Rick

-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Monday, August 30, 2004 6:51 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.


And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing


Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>
>


> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
> mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES
at
> www.QMXS.com
>


=====
Joe DeSouza,
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Phone :- 00965 484 7068
Mobile :- 00965 940 6129






Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



This posting was submitted via the Web interface

This posting was submitted via the Web interface This posting was submitted via the Web interface

This posting was submitted via the Web interface

Bing,
I think your math is wrong here.... (Maybe this email can spawn a "How
many developers does it take...." thread.. :)


"
Consider a scenario where a Remedy shop has two Remedy servers (one
for development/test, one for production) and five developers.
"

If a shop had two servers, that shop would likely have one developer
(or maybe two). (Not 5)

If a shop had 5 servers it would likely have 3 developers (maybe 4).
If a shop had 10 servers... it would likely have 5 developers (or maybe 7).

(Well, that is my "impression of developer requirements" for the ARS framework.)

The exception to those rules would be if you work in a company that
is constantly (massively) changing their process and would require a
higher level of development activity during those periods. However, if
your company is completely rewriting most or all of there applications
every year or two, well... I am not sure I would want to work in such
a volatile company.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

**

Use whatever developer:server ratio you wish. The point was to illustrate the new licensing rules and pricing, not comment on how Remedy support teams should be structured or suggest IT operations management policy.

-- Bing

-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Carey Matthew Black
Sent: Tuesday, August 31, 2004 9:20 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

Bing,
I think your math is wrong here.... (Maybe this email can spawn a "How
many developers does it take...." thread.. :)


"
Consider a scenario where a Remedy shop has two Remedy servers (one
for development/test, one for production) and five developers.
"

If a shop had two servers, that shop would likely have one developer
(or maybe two). (Not 5)

If a shop had 5 servers it would likely have 3 developers (maybe 4).
If a shop had 10 servers... it would likely have 5 developers (or maybe 7).

(Well, that is my "impression of developer requirements" for the ARS framework.)

The exception to those rules would be if you work in a company that
is constantly (massively) changing their process and would require a
higher level of development activity during those periods. However, if
your company is completely rewriting most or all of there applications
every year or two, well... I am not sure I would want to work in such
a volatile company.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.





This posting was submitted via the Web interface

**
Unlikely. Remedy Migrator list price is $7,500 for the first pair of servers, $2,500 for each additional server. Perhaps you bought a total of three (3) licenses? ($7,500 + $2,500)

By comparison, MasterMigrator Plus listed for $7,450, but was licensed completely differently so you rarely had to purchase additional licenses.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Zandi Patrick S TSgt AFRL/IFOSS
Sent: Tuesday, August 31, 2004 8:12 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Funny, I believe I paid 9k for migrator, I am still paying 1500 in support
1500 @ 15% , Orig cost 9.9k..

What did master migrator originally cost ?



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Bradford Bingel
Sent: Monday, August 30, 2004 9:51 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.

And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

This posting was submitted via the Web interface

Matt,

I would have to say that a two-server environment can have (easily) up to a
5 developer team. I don't think that they all would be dedicated to
development projects (server and performance tuning comes to mind)... it is
definitely, as you point out, dependent on the business needs.

In our case, Remedy is still 'permeating' throughout the enterprise. As
that happens, more and more uses are being found for and converted into
Remedy. :) Will we always need such a large team? who knows... I think
that at some point we will become a mature shop with applications that do
not change much and won't require too much tuning... However, given our
current rate of growth (as far as new applications), I don't see it
happening soon.

Matt R.

-----Original Message-----
From: Carey Matthew Black [mailto:black.123@GMAIL.COM]
Sent: Tuesday, August 31, 2004 11:20 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Bing,
I think your math is wrong here.... (Maybe this email can spawn a "How
many developers does it take...." thread.. :)


"
Consider a scenario where a Remedy shop has two Remedy servers (one
for development/test, one for production) and five developers.
"

If a shop had two servers, that shop would likely have one developer
(or maybe two). (Not 5)

If a shop had 5 servers it would likely have 3 developers (maybe 4).
If a shop had 10 servers... it would likely have 5 developers (or maybe 7).

(Well, that is my "impression of developer requirements" for the ARS
framework.)

The exception to those rules would be if you work in a company that
is constantly (massively) changing their process and would require a
higher level of development activity during those periods. However, if
your company is completely rewriting most or all of there applications
every year or two, well... I am not sure I would want to work in such
a volatile company.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

**
No worries, Rick. In fact, you're wise to exercise caution regarding any new "development tool" (Remedy or otherwise).

Offhand I'd suggest considering only one Develop Plus license, for your development server. (Suspect you'll be using the analytical features primarily on the development server, not the production server.) If your development server acts as a "staging" environment for the production server, then it's easy to document everything from the development server after the update application build passes acceptance testing, but before it's transferred to the production environment. If your development server does not act as a "staging" environment for the production server (though I would be confused as to why you'd want to do it that way), then you can always export def files and sample data from the production server back to the development server, and run the Developer Plus analytics. Either way, you only need one Developer Plus license, on the development server.

Did I miss anything?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, August 31, 2004 8:59 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Thanks for the clarification. After checking out the info about RDP on the Remedy site the screenshots looked so similar to AE that I made an assumption based on that info. I'm glad that it will be a more robust product.

One question I have is how the licensing model works when you have a development server and a production server. I might be able to swing the budget for one license of RDP but certainly not two. If I use an RDP license for my development server then how do I use the documentation piece on my production server? My development server will always differ from production as I develop new workflow and so forth so documenting the dev server won't be entirely useful for me.


-Rick

-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Monday, August 30, 2004 6:51 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.


And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing


Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>


This posting was submitted via the Web interface

**

The only way to accomplish this would be to transfer the license back and forth. Not sure how many time Remedy will let you do that as you are not changing anything on the new server. It really is not fair for those of use who have multiple Remedy environments. It is just another example of how Remedy will eventually price themselves out of their customers budget.



Just my opinion.



Roger A. Nall

T-Mobile USA

OSSNMS Remedy Administrator/Developer

Desk -973-644-3963

PCS-973-652-6723

Fax -973-490-3296



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLI ST@ARSLIST.ORG]On Behalf Of Rick Westbrock
Sent: Tuesday, August 31, 2004 11:59 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus



Thanks for the clarification. After checking out the info about RDP on the Remedy site the screenshots looked so similar to AE that I made an assumption based on that info. I'm glad that it will be a more robust product.



One question I have is how the licensing model works when you have a development server and a production server. I might be able to swing the budget for one license of RDP but certainly not two. If I use an RDP license for my development server then how do I use the documentation piece on my production server? My development server will always differ from production as I develop new workflow and so forth so documenting the dev server won't be entirely useful for me.





-Rick





Roger A. Nall

T-Mobile USA

OSSNMS Remedy Administrator/Developer

Desk -973-644-3963

PCS-973-652-6723

Fax -973-490-3296



This posting was submitted via the Web interface

**
On the server setup - do most people on the list use a two server setup (one dev/test server, one prod server)?

We have a development server, staging/testing server, and also a separate training server. This allows us to develop, test & train without conflict or delay. If a tester discovers a UAT issue, they can keep testing whilst we develop fixes on our dev server. It doesn't matter if we have to break code to fix the issue, because only developers access the dev server.

Do other people have this kind of setup?




From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Bradford Bingel
Sent: Wednesday, September 01, 2004 3:48 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
No worries, Rick. In fact, you're wise to exercise caution regarding any new "development tool" (Remedy or otherwise).

Offhand I'd suggest considering only one Develop Plus license, for your development server. (Suspect you'll be using the analytical features primarily on the development server, not the production server.) If your development server acts as a "staging" environment for the production server, then it's easy to document everything from the development server after the update application build passes acceptance testing, but before it's transferred to the production environment. If your development server does not act as a "staging" environment for the production server (though I would be confused as to why you'd want to do it that way), then you can always export def files and sample data from the production server back to the development server, and run the Developer Plus analytics. Either way, you only need one Developer Plus license, on the development server.

Did I miss anything?

-- Bing


Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, August 31, 2004 8:59 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Thanks for the clarification. After checking out the info about RDP on the Remedy site the screenshots looked so similar to AE that I made an assumption based on that info. I'm glad that it will be a more robust product.

One question I have is how the licensing model works when you have a development server and a production server. I might be able to swing the budget for one license of RDP but certainly not two. If I use an RDP license for my development server then how do I use the documentation piece on my production server? My development server will always differ from production as I develop new workflow and so forth so documenting the dev server won't be entirely useful for me.


-Rick

-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Monday, August 30, 2004 6:51 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.


And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing


Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>




This posting was submitted via the Web interface






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This posting was submitted via the Web interface

**
My last customer had a Production, QA and a Development server. This worked very well for them and helped them maintain a shop that had differently developed applications on a single server. (They also had separate Mid-Tier servers for each.)

Most of my customers lately have had at least a two server setup (dev/prod).

Kelly Logan
Cybernetic Solutions, Inc.
(313) 586-8334
kellylogan@cybernetics-now.com

-----Original Message-----
From: Watson, Matthew (Melbourne) [mailto:mwatson2@KPMG.COM.AU]
Sent: Tuesday, August 31, 2004 5:49 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
On the server setup - do most people on the list use a two server setup (one dev/test server, one prod server)?

We have a development server, staging/testing server, and also a separate training server. This allows us to develop, test & train without conflict or delay. If a tester discovers a UAT issue, they can keep testing whilst we develop fixes on our dev server. It doesn't matter if we have to break code to fix the issue, because only developers access the dev server.

Do other people have this kind of setup?




This posting was submitted via the Web interface

**
Lucky to have a soon to be licensed dev box it has been unlicenced for a year....and production fully licenced. Cost sole factor for this. Company does not want to spend that much money for a dev box much less any other....

W. Kevin Colwell
Change/Problem Management
Availability Administration
HelpDesk Metrics

CDPHP
1223 Washington Avenue
Albany, New York 12206
e-mail: kcolwell@cdphp.com
518-641-4446

Integrity-Innovation-Excellence-CDPHP Core Values!

CONFIDENTIALITY NOTICE: This e-mail, including attachments, is for the sole use of the individual to whom it is addressed, and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and destroy this message and its attachments.

>>> mwatson2@KPMG.COM.AU 08/31/04 05:49PM >>>
**
On the server setup - do most people on the list use a two server setup (one dev/test server, one prod server)?

We have a development server, staging/testing server, and also a separate training server. This allows us to develop, test & train without conflict or delay. If a tester discovers a UAT issue, they can keep testing whilst we develop fixes on our dev server. It doesn't matter if we have to break code to fix the issue, because only developers access the dev server.

Do other people have this kind of setup?




From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Bradford Bingel
Sent: Wednesday, September 01, 2004 3:48 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
No worries, Rick. In fact, you're wise to exercise caution regarding any new "development tool" (Remedy or otherwise).

Offhand I'd suggest considering only one Develop Plus license, for your development server. (Suspect you'll be using the analytical features primarily on the development server, not the production server.) If your development server acts as a "staging" environment for the production server, then it's easy to document everything from the development server after the update application build passes acceptance testing, but before it's transferred to the production environment. If your development server does not act as a "staging" environment for the production server (though I would be confused as to why you'd want to do it that way), then you can always export def files and sample data from the production server back to the development server, and run the Developer Plus analytics. Either way, you only need one Developer Plus license, on the development server.

Did I miss anything?

-- Bing


Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, August 31, 2004 8:59 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Thanks for the clarification. After checking out the info about RDP on the Remedy site the screenshots looked so similar to AE that I made an assumption based on that info. I'm glad that it will be a more robust product.

One question I have is how the licensing model works when you have a development server and a production server. I might be able to swing the budget for one license of RDP but certainly not two. If I use an RDP license for my development server then how do I use the documentation piece on my production server? My development server will always differ from production as I develop new workflow and so forth so documenting the dev server won't be entirely useful for me.


-Rick

-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Monday, August 30, 2004 6:51 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
Y'all posted some interesting comments and questions that really should be addressed:

Christopher S., I feel your pain. I too was a fan of MasterMigrator's licensing plan because it let you dynamically designate the source and destination server, from a single licensed administrative console. That was a far improvement over Remedy Migrator licensing that forced you to purchase "sticky" licenses for each Remedy server. However, licensing MasterARSuite the same way was -- to be blunt -- a pain in the rear because most customers had to purchase a separate MARS license for each developer. I'd suggest that Developer Plus licensing makes more sense and is actually more affordable. Consider a scenario where a Remedy shop has two Remedy servers (one for development/test, one for production) and five developers. With the old MARS licensing you licensed the developer, and that's potentially five MARS licenses or nearly $27,000; with Remedy Developer Plus you license the development/test server and provide tools to as many developers as you wish, so that's one license for less than $9,000. What's not to like about that?

Garron, you got it right. Buy one Remedy Developer Plus license for your development server, and let all of your developers use it.


And Rick C's comments seem to be the norm. Remedy Developer Plus appears to offer more features and run better than MasterARSuite.

Rick W., be aware that Remedy Developer Plus is most definitely not a repackaged version of Application Explorer. As mentioned before, Remedy Developer Plus incorporates the best features from the MasterARSuite's MasterAnalyzer, MasterDocumentor and MasterNavigator components, along with selected features from Application Explorer. (MasterEditor's features were NOT included since macros were eliminated in AR System 5.x and they are no longer a recommended practice.) So essentially it's an updated version of MasterARSuite with Application Explorer as well, plus a few Migrator features. List price is $8,950, same as MasterARSuite Development Edition. Add-on licenses are half-price, or $4,475, also the same as MasterARSuite Development Edition.

So to summarize, that's:

- More features than MasterARSuite
- Same price as MasterARSuite
- Better licensing model than MasterARSuite

Also, please bear in mind:

- Remedy Developer Plus 6.0 requires the Remedy Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java Runtime Environment (JRE) 1.4.2. Also, plan on using a screen resolution of 1024x768 or higher.

- Remedy Developer Plus 6.0 will work with AR System 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1 (with patch 1345 or later) in a separate directory from Administrator 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow using Developer Plus 6.0 or Administrator 6.0.1.

And finally, please remember:

- In conjunction with the release of Developer Plus, Remedy also announced that MasterARSuite is no longer available. Technical support will continue through March 31, 2005. The good news is that current owners of MasterARSuite (Development edition or Essentials edition) are eligible for a free upgrade to Developer Plus.

- Contrary to rumor, Migrator and MasterMigrator are not part of Developer Plus. However, like MasterARSuite, MasterMigrator Plus has also been discontinued and technical support will continue through March 31, 2005. Similarly, current owners of MasterMigrator Plus are eligible for a free upgrade to Remedy Migrator.

Did that answer everyone's questions?

-- Bing


Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
bing@itm3.com (email)
925-260-6394 (mobile)



From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 30, 2004 2:43 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
If what I have seen so far is correct the new Developer Plus is very similar to Application Explorer (which I used and enjoyed for many months). IMHO it isn't worth $9K however, unless there are a lot more features than what I saw in the AE beta.


-Rick


-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, August 30, 2004 11:58 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


**
...and RDP works WAY more solidly than ITM ever did. Faster, doesn't crash, more powerful, etc. It's like the difference between running a VB script and a C++ program in speed. If you willingly even considered paying the money for ITM, pay it for RDP.

Rick



From: Christie, Garron
Sent: Mon 8/30/2004 10:04 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


It is for individual developers, but now you only have to pay one arm and a
leg instead of an arm and a leg from each developer. I don't know if you
took a look at Master ARSuite from IT Masters, but if you think Remedy is
proud of Developer Plus, you should have seen how proud IT Masters was of
their software:-)

Garron Christie

-----Original Message-----
From: Duchene, William H - Eagan, MN - Contractor
[mailto:William.H.Duchene@USPS.GOV]
Sent: Monday, August 30, 2004 10:50 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Maybe I am reading too much into things these days, but with a name like
"Developer Plus" one may be lead to conclude that the application was
designed for - let me think hard - individual developers to take advantage
of.

My bad.

-----Original Message-----
From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On Behalf
Of Joe DeSouza
Sent: Monday, August 30, 2004 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

I second that... shouldnt think it will cost an arm and leg though, they
should price it nicely if they want a good mileage on it...

Joe

--- Rick Cook wrote:

> Can't answer that one, but I used it in Beta, and (IMHO) it's worth
whatever it
> costs.
>
> Rick
>
>
>
> From: Duchene, William H - Eagan, MN - Contractor
> Sent: Mon 8/30/2004 8:32 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Emphasis on the last question - How much does it cost?
>
>
> -----Original Message-----
> From: owner-arslist@arslist.org [mailto:owner-arslist@arslist.org] On
> Behalf Of Mark Milke
> Sent: Monday, August 30, 2004 10:09 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Remedy Developer Plus
>
> Hi!
>
> Is there a Demo Version of the Remedy Developer Plus? If yes, where
can
> I
> download it? Did someone use it already? Is it any good? How much does
> it cost?
>
>
> Thanks
> Mark
>
>

>
> UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
> (Support: mailto:support@arslist.org ) ARSList is hosted by QMX
SUPPORT
> SERVICES at www.QMXS.com
>
>




This posting was submitted via the Web interface






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This posting was submitted via the Web interface
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Matt,
Yes. I always suggest to my costumers to implment such configuration:
Prod, Test (a staging from prod), dev and training servers.
60% of them accept (or are able to).
Not so easy to use RDP with one license, then...;-)

Ilidio
SILOGIS



Watson, Matthew (Melbourne) ecrit:

> On the server setup - do most people on the list use a two server setup
> (one dev/test server, one prod server)?
>
> We have a development server, staging/testing server, and also a
> separate training server. This allows us to develop, test & train
> without conflict or delay. If a tester discovers a UAT issue, they can
> keep testing whilst we develop fixes on our dev server. It doesn't
> matter if we have to break code to fix the issue, because only
> developers access the dev server.
>
> Do other people have this kind of setup?
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Bradford Bingel
> Sent: Wednesday, September 01, 2004 3:48 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> No worries, Rick. In fact, you're wise to exercise caution
> regarding any new "development tool" (Remedy or otherwise).
>
> Offhand I'd suggest considering only one Develop Plus license,
> for your development server. (Suspect you'll be using the analytical
> features primarily on the development server, not the production
> server.) If your development server acts as a "staging" environment for
> the production server, then it's easy to document everything from the
> development server after the update application build passes acceptance
> testing, but before it's transferred to the production environment. If
> your development server does not act as a "staging" environment for the
> production server (though I would be confused as to why you'd want to do
> it that way), then you can always export def files and sample data from
> the production server back to the development server, and run the
> Developer Plus analytics. Either way, you only need one Developer Plus
> license, on the development server.
>
> Did I miss anything?
>
> -- Bing
>
>
> Bradford Bingel ("Bing")
> ITM3 California
> http://www.itm3.com/
> bing@itm3.com (email)
> 925-260-6394 (mobile)
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
> Sent: Tuesday, August 31, 2004 8:59 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> Thanks for the clarification. After checking out the info about
> RDP on the Remedy site the screenshots looked so similar to AE that I
> made an assumption based on that info. I'm glad that it will be a more
> robust product.
>
> One question I have is how the licensing model works when you
> have a development server and a production server. I might be able to
> swing the budget for one license of RDP but certainly not two. If I use
> an RDP license for my development server then how do I use the
> documentation piece on my production server? My development server will
> always differ from production as I develop new workflow and so forth so
> documenting the dev server won't be entirely useful for me.
>
>
> -Rick
>
> -----Original Message-----
> From: Bradford Bingel [mailto:bing@ITM3.COM]
> Sent: Monday, August 30, 2004 6:51 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> Y'all posted some interesting comments and questions
> that really should be addressed:
>
> Christopher S., I feel your pain. I too was a fan of
> MasterMigrator's licensing plan because it let you dynamically designate
> the source and destination server, from a single licensed administrative
> console. That was a far improvement over Remedy Migrator licensing that
> forced you to purchase "sticky" licenses for each Remedy server.
> However, licensing MasterARSuite the same way was -- to be blunt -- a
> pain in the rear because most customers had to purchase a separate MARS
> license for each developer. I'd suggest that Developer Plus licensing
> makes more sense and is actually more affordable. Consider a scenario
> where a Remedy shop has two Remedy servers (one for development/test,
> one for production) and five developers. With the old MARS licensing
> you licensed the developer, and that's potentially five MARS licenses or
> nearly $27,000; with Remedy Developer Plus you license the
> development/test server and provide tools to as many developers as you
> wish, so that's one license for less than $9,000. What's not to like
> about that?
>
> Garron, you got it right. Buy one Remedy Developer Plus
> license for your development server, and let all of your developers use
> it.
>
>
> And Rick C's comments seem to be the norm. Remedy
> Developer Plus appears to offer more features and run better than
> MasterARSuite.
>
> Rick W., be aware that Remedy Developer Plus is most
> definitely not a repackaged version of Application Explorer. As
> mentioned before, Remedy Developer Plus incorporates the best features
> from the MasterARSuite's MasterAnalyzer, MasterDocumentor and
> MasterNavigator components, along with selected features from
> Application Explorer. (MasterEditor's features were NOT included since
> macros were eliminated in AR System 5.x and they are no longer a
> recommended practice.) So essentially it's an updated version of
> MasterARSuite with Application Explorer as well, plus a few Migrator
> features. List price is $8,950, same as MasterARSuite Development
> Edition. Add-on licenses are half-price, or $4,475, also the same as
> MasterARSuite Development Edition.
>
> So to summarize, that's:
>
> - More features than MasterARSuite
> - Same price as MasterARSuite
> - Better licensing model than MasterARSuite
>
> Also, please bear in mind:
>
> - Remedy Developer Plus 6.0 requires the Remedy
> Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java
> Runtime Environment (JRE) 1.4.2. Also, plan on using a screen
> resolution of 1024x768 or higher.
>
> - Remedy Developer Plus 6.0 will work with AR System
> 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1
> (with patch 1345 or later) in a separate directory from Administrator
> 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow
> using Developer Plus 6.0 or Administrator 6.0.1.
>
> And finally, please remember:
>
> - In conjunction with the release of Developer Plus,
> Remedy also announced that MasterARSuite is no longer available.
> Technical support will continue through March 31, 2005. The good news
> is that current owners of MasterARSuite (Development edition or
> Essentials edition) are eligible for a free upgrade to Developer Plus.
>
> - Contrary to rumor, Migrator and MasterMigrator are
> not part of Developer Plus. However, like MasterARSuite, MasterMigrator
> Plus has also been discontinued and technical support will continue
> through March 31, 2005. Similarly, current owners of MasterMigrator
> Plus are eligible for a free upgrade to Remedy Migrator.
>
> Did that answer everyone's questions?
>
> -- Bing
>
>
> Bradford Bingel ("Bing")
> ITM3 California
> http://www.itm3.com/
> bing@itm3.com (email)
> 925-260-6394 (mobile)
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
> Sent: Monday, August 30, 2004 2:43 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> If what I have seen so far is correct the new Developer
> Plus is very similar to Application Explorer (which I used and enjoyed
> for many months). IMHO it isn't worth $9K however, unless there are a
> lot more features than what I saw in the AE beta.
>
>
> -Rick
>
>
> -----Original Message-----
> From: Rick Cook [mailto:rcook@DENALIAI.COM]
> Sent: Monday, August 30, 2004 11:58 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> ...and RDP works WAY more solidly than ITM ever
> did. Faster, doesn't crash, more powerful, etc. It's like the
> difference between running a VB script and a C++ program in speed. If
> you willingly even considered paying the money for ITM, pay it for RDP.
>
> Rick
>
>
>
> From: Christie, Garron
> Sent: Mon 8/30/2004 10:04 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> It is for individual developers, but now you
> only have to pay one arm and a
> leg instead of an arm and a leg from each
> developer. I don't know if you
> took a look at Master ARSuite from IT Masters,
> but if you think Remedy is
> proud of Developer Plus, you should have seen
> how proud IT Masters was of
> their software:-)
>
> Garron Christie
>
> -----Original Message-----
> From: Duchene, William H - Eagan, MN -
> Contractor
> [mailto:William.H.Duchene@USPS.GOV]
> Sent: Monday, August 30, 2004 10:50 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Maybe I am reading too much into things these
> days, but with a name like
> "Developer Plus" one may be lead to conclude
> that the application was
> designed for - let me think hard - individual
> developers to take advantage
> of.
>
> My bad.
>
> -----Original Message-----
> From: owner-arslist@arslist.org
> [mailto:owner-arslist@arslist.org] On Behalf
> Of Joe DeSouza
> Sent: Monday, August 30, 2004 11:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
> I second that... shouldnt think it will cost an
> arm and leg though, they
> should price it nicely if they want a good
> mileage on it...
>
> Joe
>
> --- Rick Cook wrote:
>
> > Can't answer that one, but I used it in Beta,
> and (IMHO) it's worth
> whatever it
> > costs.
> >
> > Rick
> >
> >
> >
> > From: Duchene, William H - Eagan, MN -
> Contractor
> > Sent: Mon 8/30/2004 8:32 AM
> > To: ARSLIST@ARSLIST.ORG
> > Subject: Re: Remedy Developer Plus
> >
> >
> > Emphasis on the last question - How much does
> it cost?
> >
> >
> > -----Original Message-----
> > From: owner-arslist@arslist.org
> [mailto:owner-arslist@arslist.org] On
> > Behalf Of Mark Milke
> > Sent: Monday, August 30, 2004 10:09 AM
> > To: ARSLIST@ARSLIST.ORG
> > Subject: Remedy Developer Plus
> >
> > Hi!
> >
> > Is there a Demo Version of the Remedy
> Developer Plus? If yes, where
> can
> > I
> > download it? Did someone use it already? Is it
> any good? How much does
> > it cost?
> >
> >
> > Thanks
> > Mark
> >
> >
>
>
> >
> > UNSUBSCRIBE or access ARSList Archives at
> http://www.ARSLIST.org
> > (Support: mailto:support@arslist.org ) ARSList
> is hosted by QMX
> SUPPORT
> > SERVICES at www.QMXS.com
> >
> >
>
>
>
>
>
>
>
> UNSUBSCRIBE or access ARSList Archives at
> http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is
> hosted by QMX SUPPORT SERVICES at www.QMXS.com This posting was
> submitted via the Web interface
>
>
>
>
>
>
>
> **********************************************************************
> This email is intended only for the use of the individual or entity
> named above and may contain information that is confidential and
> privileged. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this Email is strictly prohibited. When addressed to our clients, any opinions or advice contained in this Email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. If you have received this Email in error, please notify us immediately by return email or telephone +61 2 93357000 and destroy the original message. Thank You.
> **********************************************************************M
>
>
>
>

To all

You wouldn't necessarily need to use the RDP on the production machine,
there is possibly more need for it on a UAT machine. If there are any sort
of operational standards in place you wouldn't be making changes to
production until it's been through dev/uat and therefore why would you want
the tool licensed for production.

I agree you may want it for a uat machine, because you may want to
investigate a fault/bug during uat on the uat machine rather than the dev
machine, but you could do without it.

If you used a combination of database backups you could do with only the dev
machine license, a little more tricky and complicated to put into practise
though. You could even use the database backup swapping scenario to produce
a cost benefit analysis for management to get the licenses for all the
machines in the first place.

Just my tuppence

Robert

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Ilidio da Silva
Sent: 01 September 2004 14:51
To: ARSLIST@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


Matt,
Yes. I always suggest to my costumers to implment such configuration:
Prod, Test (a staging from prod), dev and training servers.
60% of them accept (or are able to).
Not so easy to use RDP with one license, then...;-)

Ilidio
SILOGIS



Watson, Matthew (Melbourne) icrit:

> On the server setup - do most people on the list use a two server setup
> (one dev/test server, one prod server)?
>
> We have a development server, staging/testing server, and also a
> separate training server. This allows us to develop, test & train
> without conflict or delay. If a tester discovers a UAT issue, they can
> keep testing whilst we develop fixes on our dev server. It doesn't
> matter if we have to break code to fix the issue, because only
> developers access the dev server.
>
> Do other people have this kind of setup?
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Bradford Bingel
> Sent: Wednesday, September 01, 2004 3:48 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> No worries, Rick. In fact, you're wise to exercise caution
> regarding any new "development tool" (Remedy or otherwise).
>
> Offhand I'd suggest considering only one Develop Plus license,
> for your development server. (Suspect you'll be using the analytical
> features primarily on the development server, not the production
> server.) If your development server acts as a "staging" environment for
> the production server, then it's easy to document everything from the
> development server after the update application build passes acceptance
> testing, but before it's transferred to the production environment. If
> your development server does not act as a "staging" environment for the
> production server (though I would be confused as to why you'd want to do
> it that way), then you can always export def files and sample data from
> the production server back to the development server, and run the
> Developer Plus analytics. Either way, you only need one Developer Plus
> license, on the development server.
>
> Did I miss anything?
>
> -- Bing
>
>
> Bradford Bingel ("Bing")
> ITM3 California
> http://www.itm3.com/
> bing@itm3.com (email)
> 925-260-6394 (mobile)
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
> Sent: Tuesday, August 31, 2004 8:59 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> Thanks for the clarification. After checking out the info about
> RDP on the Remedy site the screenshots looked so similar to AE that I
> made an assumption based on that info. I'm glad that it will be a more
> robust product.
>
> One question I have is how the licensing model works when you
> have a development server and a production server. I might be able to
> swing the budget for one license of RDP but certainly not two. If I use
> an RDP license for my development server then how do I use the
> documentation piece on my production server? My development server will
> always differ from production as I develop new workflow and so forth so
> documenting the dev server won't be entirely useful for me.
>
>
> -Rick
>
> -----Original Message-----
> From: Bradford Bingel [mailto:bing@ITM3.COM]
> Sent: Monday, August 30, 2004 6:51 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> Y'all posted some interesting comments and questions
> that really should be addressed:
>
> Christopher S., I feel your pain. I too was a fan of
> MasterMigrator's licensing plan because it let you dynamically designate
> the source and destination server, from a single licensed administrative
> console. That was a far improvement over Remedy Migrator licensing that
> forced you to purchase "sticky" licenses for each Remedy server.
> However, licensing MasterARSuite the same way was -- to be blunt -- a
> pain in the rear because most customers had to purchase a separate MARS
> license for each developer. I'd suggest that Developer Plus licensing
> makes more sense and is actually more affordable. Consider a scenario
> where a Remedy shop has two Remedy servers (one for development/test,
> one for production) and five developers. With the old MARS licensing
> you licensed the developer, and that's potentially five MARS licenses or
> nearly $27,000; with Remedy Developer Plus you license the
> development/test server and provide tools to as many developers as you
> wish, so that's one license for less than $9,000. What's not to like
> about that?
>
> Garron, you got it right. Buy one Remedy Developer Plus
> license for your development server, and let all of your developers use
> it.
>
>
> And Rick C's comments seem to be the norm. Remedy
> Developer Plus appears to offer more features and run better than
> MasterARSuite.
>
> Rick W., be aware that Remedy Developer Plus is most
> definitely not a repackaged version of Application Explorer. As
> mentioned before, Remedy Developer Plus incorporates the best features
> from the MasterARSuite's MasterAnalyzer, MasterDocumentor and
> MasterNavigator components, along with selected features from
> Application Explorer. (MasterEditor's features were NOT included since
> macros were eliminated in AR System 5.x and they are no longer a
> recommended practice.) So essentially it's an updated version of
> MasterARSuite with Application Explorer as well, plus a few Migrator
> features. List price is $8,950, same as MasterARSuite Development
> Edition. Add-on licenses are half-price, or $4,475, also the same as
> MasterARSuite Development Edition.
>
> So to summarize, that's:
>
> - More features than MasterARSuite
> - Same price as MasterARSuite
> - Better licensing model than MasterARSuite
>
> Also, please bear in mind:
>
> - Remedy Developer Plus 6.0 requires the Remedy
> Administrator 6.0.1, Remedy Administrator patch 1345 (or later) and Java
> Runtime Environment (JRE) 1.4.2. Also, plan on using a screen
> resolution of 1024x768 or higher.
>
> - Remedy Developer Plus 6.0 will work with AR System
> 5.1.2 servers. Just install Developer Plus 6.0 and Administrator 6.0.1
> (with patch 1345 or later) in a separate directory from Administrator
> 5.1.2. And remember to avoid making changes to 5.1.2 forms and workflow
> using Developer Plus 6.0 or Administrator 6.0.1.
>
> And finally, please remember:
>
> - In conjunction with the release of Developer Plus,
> Remedy also announced that MasterARSuite is no longer available.
> Technical support will continue through March 31, 2005. The good news
> is that current owners of MasterARSuite (Development edition or
> Essentials edition) are eligible for a free upgrade to Developer Plus.
>
> - Contrary to rumor, Migrator and MasterMigrator are
> not part of Developer Plus. However, like MasterARSuite, MasterMigrator
> Plus has also been discontinued and technical support will continue
> through March 31, 2005. Similarly, current owners of MasterMigrator
> Plus are eligible for a free upgrade to Remedy Migrator.
>
> Did that answer everyone's questions?
>
> -- Bing
>
>
> Bradford Bingel ("Bing")
> ITM3 California
> http://www.itm3.com/
> bing@itm3.com (email)
> 925-260-6394 (mobile)
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Rick Westbrock
> Sent: Monday, August 30, 2004 2:43 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> If what I have seen so far is correct the new Developer
> Plus is very similar to Application Explorer (which I used and enjoyed
> for many months). IMHO it isn't worth $9K however, unless there are a
> lot more features than what I saw in the AE beta.
>
>
> -Rick
>
>
> -----Original Message-----
> From: Rick Cook [mailto:rcook@DENALIAI.COM]
> Sent: Monday, August 30, 2004 11:58 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> **
> ...and RDP works WAY more solidly than ITM ever
> did. Faster, doesn't crash, more powerful, etc. It's like the
> difference between running a VB script and a C++ program in speed. If
> you willingly even considered paying the money for ITM, pay it for RDP.
>
> Rick
>
>
>
> From: Christie, Garron
> Sent: Mon 8/30/2004 10:04 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> It is for individual developers, but now you
> only have to pay one arm and a
> leg instead of an arm and a leg from each
> developer. I don't know if you
> took a look at Master ARSuite from IT Masters,
> but if you think Remedy is
> proud of Developer Plus, you should have seen
> how proud IT Masters was of
> their software:-)
>
> Garron Christie
>
> -----Original Message-----
> From: Duchene, William H - Eagan, MN -
> Contractor
> [mailto:William.H.Duchene@USPS.GOV]
> Sent: Monday, August 30, 2004 10:50 AM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
>
> Maybe I am reading too much into things these
> days, but with a name like
> "Developer Plus" one may be lead to conclude
> that the application was
> designed for - let me think hard - individual
> developers to take advantage
> of.
>
> My bad.
>
> -----Original Message-----
> From: owner-arslist@arslist.org
> [mailto:owner-arslist@arslist.org] On Behalf
> Of Joe DeSouza
> Sent: Monday, August 30, 2004 11:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Developer Plus
>
> I second that... shouldnt think it will cost an
> arm and leg though, they
> should price it nicely if they want a good
> mileage on it...
>
> Joe
>
> --- Rick Cook wrote:
>
> > Can't answer that one, but I used it in Beta,
> and (IMHO) it's worth
> whatever it
> > costs.
> >
> > Rick
> >
> >
> >
> > From: Duchene, William H - Eagan, MN -
> Contractor
> > Sent: Mon 8/30/2004 8:32 AM
> > To: ARSLIST@ARSLIST.ORG
> > Subject: Re: Remedy Developer Plus
> >
> >
> > Emphasis on the last question - How much does
> it cost?
> >
> >
> > -----Original Message-----
> > From: owner-arslist@arslist.org
> [mailto:owner-arslist@arslist.org] On
> > Behalf Of Mark Milke
> > Sent: Monday, August 30, 2004 10:09 AM
> > To: ARSLIST@ARSLIST.ORG
> > Subject: Remedy Developer Plus
> >
> > Hi!
> >
> > Is there a Demo Version of the Remedy
> Developer Plus? If yes, where
> can
> > I
> > download it? Did someone use it already? Is it
> any good? How much does
> > it cost?
> >
> >
> > Thanks
> > Mark
> >
> >
>
>
> >
> > UNSUBSCRIBE or access ARSList Archives at
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> > (Support: mailto:support@arslist.org ) ARSList
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> SUPPORT
> > SERVICES at www.QMXS.com
> >
> >
>
>
>
>
>
>
>
> UNSUBSCRIBE or access ARSList Archives at
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>
>
>
>
>
>
>
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