**
I was at Remedy's Pleasanton offices earlier today and here's what they said:

- Yes, earlier today the announcement was posted and a software package was available for download, but both were in error, and both were subsequently pulled from the website. Users who pulled an update package actually downloaded a "late-beta, pre-candidate-production" version (whatever THAT is) not suitable for production use.

- Yes, AR System 6.0 is due for release very soon. (And in case you didn't know it, Remedy has been conducting 6.0 training for partners and selected customers for the past several weeks.) But no one at Remedy is willing (or allowed) to go "public" with a release date. And yes, it's late (again). The original release date was planned for December 2003, then slipped to January 2004. February 2004 is almost guaranteed.

I also suggested Remedy pulled a "Janet Jackson and Justin Timberlake" publicity stunt with the premature announcement -- whipping up a media buzz just before a major product release. Hey, I was even prepared to compliment them on their savvy marketing skills. But Remedy denied any such intent or planning. Go figure -- only Remedy would apply reverse spin and downplay free publicity earned after an honest mistake!

(Ah, Remedy, you know we really love ya!)

No doubt Remedy will make an "official" announcement to the ARSlist when 6.0 is actually released and available for downloading . . . ???

-- Bing

Bradford Bingel ("Bing")
ITM3 California
bing@itm3.com (email)
925-260-6394 (mobile)

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Figueroa, Juan
Sent: Wednesday, February 04, 2004 8:42 AM
To: ARSLIST@ARSLIST.ORG
Subject: 6.0 is out?


**
Just found this today....

Action Request System 6.0 and Remedy Flashboards 6.0 available now. Upgrade today!



AR System 6.0 includes many new features to help you optimize operational efficiency in your organization, including: .

* Server groups, archiving, and unlimited Web Mid-Tiers to help you scale your systems further
* Auto-layout, auto-generation of fixed Web views, and simplified group management so administrators can enhance development productivity
* Application statistics, SNMP, and Flashboards to give you visibility into key data and aid you in monitoring and managing your applications and processes
* Role mapping, application licensing, object locking, and application home page to accelerate deployment and distribution of applications
* And much, much more!

Flashboards 6.0, which enables you to graphically monitor and manage business processes, now installs as part of AR System 6.0. Flashboards 6.0 significantly enhances your ability to view, access, and act on business critical data. The 6.0 release includes visually enhanced graphics, new drill-down capability to analyze underlying data, exponential improvements in performance, and much more. And, the trial version of Flashboards, included in AR System 6.0, allows you to create five sample Flashboards to explore the great new features of this product.

To get the benefit from all these new AR System and Flashboards 6.0 features, upgrade today and see how you can drive operational efficiency and optimize your current IT and AR System investments.

This posting was submitted via the Web interface
This posting was submitted via the Web interface

Bing,
I am not sure that Remedy deserves all of that rhetoric or criticism.
However, if we are sharing our opinions....

< IMHO >
) I do not recall Remedy ever making an "official" post to ARSList. They
monitor it, but as a rule do not participate directly. True, they sometimes
chime in behind the senes to help a specific customer with a specific
problem. However, they do not (to the best of my knowledge) use ARSList for
many Marketing/Publicity functions.

) Who would want to imitate the "'Janet Jackson and Justin Timberlake'
publicity stunt"? The official story that I read yesterday (from the Yahoo
news web site) suggested that the "plan" was changed at the very last
minute by Janet and Justin and that the sponsors/organizers had no idea
that there was a change. Furthermore, the "plan" was to leave Janet with a
bra on and not completely expose herself. So there were two mistakes made.
Who wants to repeat that track record?

) "only Remedy would apply reverse spin". Not everyone considers telling
the truth "spin". Being honest and expecting that from others is a
refreshing way to do business these days. I personally want to see less
"spin" and more honesty in business. [Let's face it, the "truth in
advertising" laws appear to not apply when you do not talk about your
product and not opt for a "sex appeal"/"distraction" marketing approach.
"Make them horny or laugh and they will buy anything" appears to be the
advertizing rule these days and I find that very sad.]

) Remedy's marketing is very focused and has always been "smaller scoped"
than what I think the company could use. However, that is their choice.
Their licensing agreement is also very focused and I also think that it
could have a broader scope too. (However there choices appear to be in line
with each other. So I do not fault them on being consistent.)

) If v6 is late, then so be it. When it is ready then we will see it. Am I
saying that it will be "bug free", no. All software has bugs. However, I
would prefer that Remedy work as many of them out as possible before they
give it to me to put into production. (To me this is another "honesty"
factor. The product you sell should do what you say it does. When it does
not, then it is a "bug".)

< /IMHO >

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.




"Bradford Bingel"
To: ARSLIST@ARSLIST.ORG
Sent by: "Action cc:
Request System Subject: Re: 6.0 is out?
discussion
list(ARSList)"
ORG>


02/04/2004 07:09
PM
Please respond to
arslist






**
I was at Remedy's Pleasanton offices earlier today and here's what they
said:

- Yes, earlier today the announcement was posted and a software package
was available for download, but both were in error, and both were
subsequently pulled from the website. Users who pulled an update package
actually downloaded a "late-beta, pre-candidate-production" version
(whatever THAT is) not suitable for production use.

- Yes, AR System 6.0 is due for release very soon. (And in case you
didn't know it, Remedy has been conducting 6.0 training for partners and
selected customers for the past several weeks.) But no one at Remedy is
willing (or allowed) to go "public" with a release date. And yes, it's
late (again). The original release date was planned for December 2003,
then slipped to January 2004. February 2004 is almost guaranteed.

I also suggested Remedy pulled a "Janet Jackson and Justin Timberlake"
publicity stunt with the premature announcement -- whipping up a media buzz
just before a major product release. Hey, I was even prepared to
compliment them on their savvy marketing skills. But Remedy denied any
such intent or planning. Go figure -- only Remedy would apply reverse spin
and downplay free publicity earned after an honest mistake!

(Ah, Remedy, you know we really love ya!)

No doubt Remedy will make an "official" announcement to the ARSlist when
6.0 is actually released and available for downloading . . . ???

-- Bing

Bradford Bingel ("Bing")
ITM3 California

Anyone who believes a woman would wear jewelry that
elaborate and not plan to expose it is dreaming ....
lol


--- Carey Matthew Black
wrote:
> Bing,
> I am not sure that Remedy deserves all of that
> rhetoric or criticism.
> However, if we are sharing our opinions....
>
> < IMHO >
> ) I do not recall Remedy ever making an "official"
> post to ARSList. They
> monitor it, but as a rule do not participate
> directly. True, they sometimes
> chime in behind the senes to help a specific
> customer with a specific
> problem. However, they do not (to the best of my
> knowledge) use ARSList for
> many Marketing/Publicity functions.
>
> ) Who would want to imitate the "'Janet Jackson and
> Justin Timberlake'
> publicity stunt"? The official story that I read
> yesterday (from the Yahoo
> news web site) suggested that the "plan" was changed
> at the very last
> minute by Janet and Justin and that the
> sponsors/organizers had no idea
> that there was a change. Furthermore, the "plan" was
> to leave Janet with a
> bra on and not completely expose herself. So there
> were two mistakes made.
> Who wants to repeat that track record?
>
> ) "only Remedy would apply reverse spin". Not
> everyone considers telling
> the truth "spin". Being honest and expecting that
> from others is a
> refreshing way to do business these days. I
> personally want to see less
> "spin" and more honesty in business. [Let's face it,
> the "truth in
> advertising" laws appear to not apply when you do
> not talk about your
> product and not opt for a "sex appeal"/"distraction"
> marketing approach.
> "Make them horny or laugh and they will buy
> anything" appears to be the
> advertizing rule these days and I find that very
> sad.]
>
> ) Remedy's marketing is very focused and has always
> been "smaller scoped"
> than what I think the company could use. However,
> that is their choice.
> Their licensing agreement is also very focused and I
> also think that it
> could have a broader scope too. (However there
> choices appear to be in line
> with each other. So I do not fault them on being
> consistent.)
>
> ) If v6 is late, then so be it. When it is ready
> then we will see it. Am I
> saying that it will be "bug free", no. All software
> has bugs. However, I
> would prefer that Remedy work as many of them out as
> possible before they
> give it to me to put into production. (To me this is
> another "honesty"
> factor. The product you sell should do what you say
> it does. When it does
> not, then it is a "bug".)
>
> < /IMHO >
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
> Never ascribe to malice, that which can be explained
> by incompetence.
>
>
>
>
> "Bradford Bingel"
> To:
> ARSLIST@ARSLIST.ORG
> Sent by: "Action cc:
> Request System
> Subject: Re: 6.0 is out?
> discussion
> list(ARSList)"
> > ORG>
>
>
> 02/04/2004 07:09
> PM
> Please respond to
> arslist
>
>
>
>
>
>
> **
> I was at Remedy's Pleasanton offices earlier today
> and here's what they
> said:
>
> - Yes, earlier today the announcement was posted
> and a software package
> was available for download, but both were in error,
> and both were
> subsequently pulled from the website. Users who
> pulled an update package
> actually downloaded a "late-beta,
> pre-candidate-production" version
> (whatever THAT is) not suitable for production use.
>
> - Yes, AR System 6.0 is due for release very
> soon. (And in case you
> didn't know it, Remedy has been conducting 6.0
> training for partners and
> selected customers for the past several weeks.) But
> no one at Remedy is
> willing (or allowed) to go "public" with a release
> date. And yes, it's
> late (again). The original release date was planned
> for December 2003,
> then slipped to January 2004. February 2004 is
> almost guaranteed.
>
> I also suggested Remedy pulled a "Janet Jackson and
> Justin Timberlake"
> publicity stunt with the premature announcement --
> whipping up a media buzz
> just before a major product release. Hey, I was
> even prepared to
> compliment them on their savvy marketing skills.
> But Remedy denied any
> such intent or planning. Go figure -- only Remedy
> would apply reverse spin
> and downplay free publicity earned after an honest
> mistake!
>
> (Ah, Remedy, you know we really love ya!)
>
> No doubt Remedy will make an "official" announcement
> to the ARSlist when
> 6.0 is actually released and available for
> downloading . . . ???
>
> -- Bing
>
> Bradford Bingel ("Bing")
> ITM3 California
>
>

> UNSUBSCRIBE or access ARSList Archives at
> http://www.ARSLIST.org (Support:
> mailto:support@arslist.org ) ARSList is hosted by
> QMX SUPPORT SERVICES at www.QMXS.com

Thanks Lori!

I enjoy working on the site... I wish I could find more time to do it,
though! ;-)

Any comments (even critiques!!) or suggestions are always welcome (offline,
please! mreinfel@uscellular.com).


Enjoy!

Matt Reinfeldt
Remedy System Administrator & Application Developer
Support Solutions Team - U.S. Cellular
work: 608-441-4491
website: http://www.mattreinfeldt.com


-----Original Message-----
From: Lori Gumbiner [mailto:Lori.Gumbiner@WALGREENS.COM]
Sent: Thursday, February 05, 2004 7:35 AM
To: ARSLIST@ARSLIST.ORG
Subject: OT: Re: 6.0 is out?


Matt, your work looks (is) slicker all the time.

Thanks!!

-Lori


* * * * * * * * * * * * * * * * * * * * * * * *
Lori Gumbiner
Walgreen Co.
Process Automation Initiatives
847.914.5796



"Reinfeldt, Matt"
ARSLIST@ARSLIST.ORG
LLULAR.COM> cc:
Sent by: "Action Subject: Re: 6.0 is out?
Request System
discussion
list(ARSList)"
>


02/04/04 03:05 PM
Please respond to
arslist






Good question! Just for fun, here's a little poll on this subject... (just
to gather opinions, of course!)

http://www.mattreinfeldt.com/forums/showflat.php?Cat=0&Number=61539&page=0&v

iew=collapsed&sb=5&o=&fpart=1

If that link is broken, just go to
http://www.mattreinfeldt.com/forums/ubbthreads.php and go into the Q&A
Forum, second post.

Enjoy!

matt r.

-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Wednesday, February 04, 2004 2:37 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: 6.0 is out?


OK, ok, I believe you all; just having some fun. ;-) Any bets on when it
will be officially released?

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of
Tony Worthington
Sent: Wed 2/4/2004 12:04 PM
To: ARSLIST@ARSLIST.ORG
Cc:
Subject: Re: 6.0 is out?



Rick,

I should have made a screen-shot... because it was on there. =)

Just talked to someone at Support and they confirmed it was a
fat-finger by
someone publishing the what's new item a bit too early. I would
bet
that
we'll see the official annoucment in a few days though...

-tony



Rick Cook
ARSLIST@arslist.org
OM> cc:
Sent by: "Action Subject: Re: 6.0 is
out?
Request System
discussion
list(ARSList)"
org>


02/04/2004 01:47
PM
Please respond to
arslist






I don't know what y'all are smoking, but I see NO mention of it on
any
Remedy site. It will be released when marketing - er, I mean
Engineering
(sorry, I live in Microsquash country) says it's ready.

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of
Gidd
Calden
Sent: Wed 2/4/2004 11:21 AM
To: ARSLIST@ARSLIST.ORG
Cc:
Subject: Re: 6.0 is out?



Warren,

I heard it ain't out !

Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Warren Baltimore
Sent: Wednesday, February 04, 2004 10:49 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: 6.0 is out?


Must be

The website is all screwed up! Always happens when they introduce
a new
release!

Wouldn't feel right if it all went smoothly.......

Warren

>>> Juan.Figueroa@ARCHONGROUP.COM 2/4/2004 11:41:40 AM >>>
Just found this today....

Action Request System 6.0 and Remedy Flashboards 6.0 available
now.
Upgrade
today!



AR System 6.0 includes many new features to help you optimize
operational
efficiency in your organization, including: .

* Server groups, archiving, and unlimited Web Mid-Tiers to
help you
scale your systems further
* Auto-layout, auto-generation of fixed Web views, and
simplified
group management so administrators can enhance development
productivity
* Application statistics, SNMP, and Flashboards to give you
visibility
into key data and aid you in monitoring and managing your
applications and
processes
* Role mapping, application licensing, object locking, and
application
home page to accelerate deployment and distribution of
applications
* And much, much more!

Flashboards 6.0, which enables you to graphically monitor and
manage
business processes, now installs as part of AR System 6.0.
Flashboards 6.0
significantly enhances your ability to view, access, and act on
business
critical data. The 6.0 release includes visually enhanced
graphics,
new
drill-down capability to analyze underlying data, exponential
improvements
in performance, and much more. And, the trial version of
Flashboards,
included in AR System 6.0, allows you to create five sample
Flashboards to
explore the great new features of this product.

To get the benefit from all these new AR System and Flashboards
6.0
features, upgrade today and see how you can drive operational
efficiency
and
optimize your current IT and AR System investments.







UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at
www.QMXS.com






UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at
www.QMXS.com






UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at
www.QMXS.com





UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org
(Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT
SERVICES at www.QMXS.com





UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Gentleman....

I believe Suzan should have the last word on this one!

Warren

>>> suzanpalmer@yahoo.com 2/5/2004 10:25:55 AM >>>
Anyone who believes a woman would wear jewelry that
elaborate and not plan to expose it is dreaming ....
lol


--- Carey Matthew Black
wrote:
> Bing,
> I am not sure that Remedy deserves all of that
> rhetoric or criticism.
> However, if we are sharing our opinions....
>
> < IMHO >
> ) I do not recall Remedy ever making an "official"
> post to ARSList. They
> monitor it, but as a rule do not participate
> directly. True, they sometimes
> chime in behind the senes to help a specific
> customer with a specific
> problem. However, they do not (to the best of my
> knowledge) use ARSList for
> many Marketing/Publicity functions.
>
> ) Who would want to imitate the "'Janet Jackson and
> Justin Timberlake'
> publicity stunt"? The official story that I read
> yesterday (from the Yahoo
> news web site) suggested that the "plan" was changed
> at the very last
> minute by Janet and Justin and that the
> sponsors/organizers had no idea
> that there was a change. Furthermore, the "plan" was
> to leave Janet with a
> bra on and not completely expose herself. So there
> were two mistakes made.
> Who wants to repeat that track record?
>
> ) "only Remedy would apply reverse spin". Not
> everyone considers telling
> the truth "spin". Being honest and expecting that
> from others is a
> refreshing way to do business these days. I
> personally want to see less
> "spin" and more honesty in business. [Let's face it,
> the "truth in
> advertising" laws appear to not apply when you do
> not talk about your
> product and not opt for a "sex appeal"/"distraction"
> marketing approach.
> "Make them horny or laugh and they will buy
> anything" appears to be the
> advertizing rule these days and I find that very
> sad.]
>
> ) Remedy's marketing is very focused and has always
> been "smaller scoped"
> than what I think the company could use. However,
> that is their choice.
> Their licensing agreement is also very focused and I
> also think that it
> could have a broader scope too. (However there
> choices appear to be in line
> with each other. So I do not fault them on being
> consistent.)
>
> ) If v6 is late, then so be it. When it is ready
> then we will see it. Am I
> saying that it will be "bug free", no. All software
> has bugs. However, I
> would prefer that Remedy work as many of them out as
> possible before they
> give it to me to put into production. (To me this is
> another "honesty"
> factor. The product you sell should do what you say
> it does. When it does
> not, then it is a "bug".)
>
> < /IMHO >
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
> Never ascribe to malice, that which can be explained
> by incompetence.
>
>
>
>
> "Bradford Bingel"
> To:
> ARSLIST@ARSLIST.ORG
> Sent by: "Action cc:
> Request System
> Subject: Re: 6.0 is out?
> discussion
> list(ARSList)"
> > ORG>
>
>
> 02/04/2004 07:09
> PM
> Please respond to
> arslist
>
>
>
>
>
>
> **
> I was at Remedy's Pleasanton offices earlier today
> and here's what they
> said:
>
> - Yes, earlier today the announcement was posted
> and a software package
> was available for download, but both were in error,
> and both were
> subsequently pulled from the website. Users who
> pulled an update package
> actually downloaded a "late-beta,
> pre-candidate-production" version
> (whatever THAT is) not suitable for production use.
>
> - Yes, AR System 6.0 is due for release very
> soon. (And in case you
> didn't know it, Remedy has been conducting 6.0
> training for partners and
> selected customers for the past several weeks.) But
> no one at Remedy is
> willing (or allowed) to go "public" with a release
> date. And yes, it's
> late (again). The original release date was planned
> for December 2003,
> then slipped to January 2004. February 2004 is
> almost guaranteed.
>
> I also suggested Remedy pulled a "Janet Jackson and
> Justin Timberlake"
> publicity stunt with the premature announcement --
> whipping up a media buzz
> just before a major product release. Hey, I was
> even prepared to
> compliment them on their savvy marketing skills.
> But Remedy denied any
> such intent or planning. Go figure -- only Remedy
> would apply reverse spin
> and downplay free publicity earned after an honest
> mistake!
>
> (Ah, Remedy, you know we really love ya!)
>
> No doubt Remedy will make an "official" announcement
> to the ARSlist when
> 6.0 is actually released and available for
> downloading . . . ???
>
> -- Bing
>
> Bradford Bingel ("Bing")
> ITM3 California
>
>

> UNSUBSCRIBE or access ARSList Archives at
> http://www.ARSLIST.org (Support:
> mailto:support@arslist.org ) ARSList is hosted by
> QMX SUPPORT SERVICES at www.QMXS.com

If anybody was able to download the documentation regarding this, and would
be willing to share it, I would be greatly appreciative.

Brian Goralczyk
Verizon Wireless


-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Wednesday, February 04, 2004 2:22 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: [ARSLIST] 6.0 is out?


Warren,

I heard it ain't out !

Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Warren Baltimore
Sent: Wednesday, February 04, 2004 10:49 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: 6.0 is out?


Must be

The website is all screwed up! Always happens when they introduce a new
release!

Wouldn't feel right if it all went smoothly.......

Warren

>>> Juan.Figueroa@ARCHONGROUP.COM 2/4/2004 11:41:40 AM >>>
Just found this today....

Action Request System 6.0 and Remedy Flashboards 6.0 available now. Upgrade
today!



AR System 6.0 includes many new features to help you optimize operational
efficiency in your organization, including: .

* Server groups, archiving, and unlimited Web Mid-Tiers to help you
scale your systems further
* Auto-layout, auto-generation of fixed Web views, and simplified
group management so administrators can enhance development productivity
* Application statistics, SNMP, and Flashboards to give you visibility
into key data and aid you in monitoring and managing your applications and
processes
* Role mapping, application licensing, object locking, and application
home page to accelerate deployment and distribution of applications
* And much, much more!

Flashboards 6.0, which enables you to graphically monitor and manage
business processes, now installs as part of AR System 6.0. Flashboards 6.0
significantly enhances your ability to view, access, and act on business
critical data. The 6.0 release includes visually enhanced graphics, new
drill-down capability to analyze underlying data, exponential improvements
in performance, and much more. And, the trial version of Flashboards,
included in AR System 6.0, allows you to create five sample Flashboards to
explore the great new features of this product.

To get the benefit from all these new AR System and Flashboards 6.0
features, upgrade today and see how you can drive operational efficiency and
optimize your current IT and AR System investments.




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

I agree with Matt. Well put, Matt!

Jim O'Hara
grizzled Remedy old-timer

-----Original Message-----
From: Carey Matthew Black [mailto:matt.black@VERIZON.COM]
Sent: Thursday, February 05, 2004 6:29 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: 6.0 is out?


Bing,
I am not sure that Remedy deserves all of that rhetoric or criticism.
However, if we are sharing our opinions....

< IMHO >
) I do not recall Remedy ever making an "official" post to ARSList. They
monitor it, but as a rule do not participate directly. True, they sometimes
chime in behind the senes to help a specific customer with a specific
problem. However, they do not (to the best of my knowledge) use ARSList for
many Marketing/Publicity functions.

) Who would want to imitate the "'Janet Jackson and Justin Timberlake'
publicity stunt"? The official story that I read yesterday (from the Yahoo
news web site) suggested that the "plan" was changed at the very last
minute by Janet and Justin and that the sponsors/organizers had no idea
that there was a change. Furthermore, the "plan" was to leave Janet with a
bra on and not completely expose herself. So there were two mistakes made.
Who wants to repeat that track record?

) "only Remedy would apply reverse spin". Not everyone considers telling
the truth "spin". Being honest and expecting that from others is a
refreshing way to do business these days. I personally want to see less
"spin" and more honesty in business. [Let's face it, the "truth in
advertising" laws appear to not apply when you do not talk about your
product and not opt for a "sex appeal"/"distraction" marketing approach.
"Make them horny or laugh and they will buy anything" appears to be the
advertizing rule these days and I find that very sad.]

) Remedy's marketing is very focused and has always been "smaller scoped"
than what I think the company could use. However, that is their choice.
Their licensing agreement is also very focused and I also think that it
could have a broader scope too. (However there choices appear to be in line
with each other. So I do not fault them on being consistent.)

) If v6 is late, then so be it. When it is ready then we will see it. Am I
saying that it will be "bug free", no. All software has bugs. However, I
would prefer that Remedy work as many of them out as possible before they
give it to me to put into production. (To me this is another "honesty"
factor. The product you sell should do what you say it does. When it does
not, then it is a "bug".)

< /IMHO >

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.




"Bradford Bingel"
To: ARSLIST@ARSLIST.ORG
Sent by: "Action cc:
Request System Subject: Re: 6.0 is out?
discussion
list(ARSList)"
ORG>


02/04/2004 07:09
PM
Please respond to
arslist






**
I was at Remedy's Pleasanton offices earlier today and here's what they
said:

- Yes, earlier today the announcement was posted and a software package
was available for download, but both were in error, and both were
subsequently pulled from the website. Users who pulled an update package
actually downloaded a "late-beta, pre-candidate-production" version
(whatever THAT is) not suitable for production use.

- Yes, AR System 6.0 is due for release very soon. (And in case you
didn't know it, Remedy has been conducting 6.0 training for partners and
selected customers for the past several weeks.) But no one at Remedy is
willing (or allowed) to go "public" with a release date. And yes, it's
late (again). The original release date was planned for December 2003,
then slipped to January 2004. February 2004 is almost guaranteed.

I also suggested Remedy pulled a "Janet Jackson and Justin Timberlake"
publicity stunt with the premature announcement -- whipping up a media buzz
just before a major product release. Hey, I was even prepared to
compliment them on their savvy marketing skills. But Remedy denied any
such intent or planning. Go figure -- only Remedy would apply reverse spin
and downplay free publicity earned after an honest mistake!

(Ah, Remedy, you know we really love ya!)

No doubt Remedy will make an "official" announcement to the ARSlist when
6.0 is actually released and available for downloading . . . ???

-- Bing

Bradford Bingel ("Bing")
ITM3 California