I was able to create the email, and it works in that it auto creates a
ticket from the email engine submission, but it also creates a second
"uncategorized" ticket as well! Kinda wierd behavior as I took the example
right out of the book. Anyone have any ideas as to why it is creating this
second ticket? Thanks!
Kevin
-----Original Message-----
From: Shannon Davis [mailto:sbrookedavis@HOTMAIL.COM]
Sent: Monday, December 29, 2003 10:30 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Email Templates in HTML (Submission) - Solved Question but
still not working
Gosh - I must have hard questions because no one ever answers me anymore.
:-/
Anyway, I figured out that it will take the field name or the field ID where
it says "Label".
Instead of asking specific questions, maybe I should ask if ANYONE has
successfully created an HTML form-based Email that users fill out in order
to send an email and open a ticket using the 5.1.2 Email Engine? If so, can
we talk about what you did and maybe I can see where I've gone off-track?
-Shannon
>From: Shannon Davis
>
>I want to create an easy HTML template as described in the Email Engine
>guide. My question involves the definition of the words Label and Value.
>
>It is easy for the first few fields, but when it comes to actual
>fieldnames,
>I am not sure whether Label refers to the field name or the field id.
>
>for example, is it
>
>OR
>
>OR
>
>
>
>Also, do I need a submit button, or is the form just processed through
>email? Do I really even need the
>
>
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