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#94109 - 01/02/04 01:25 AM Re: Possible User Tool Problem
jim_ellertson Stealth Member Registered: 03/11/04 Posts: 8	I can reproduce using 5.01.02 (patch 1254)on XP, NT 4.0, and 2000. Jim -----Original Message----- From: Worley Mark A Contr AFWA/XOO [mailto:Mark.Worley@AFWA.AF.MIL] Sent: Wednesday, December 31, 2003 3:02 PM To: ARSLIST@ARSLIST.ORG Subject: Possible User Tool Problem I've found what I think may be a bug in the User Tool bur Remedy Support says they can't duplicate the problem. I was wondering the problem could be duplicated in an environment other than mine... Here's how to test for the 'bug': Steps 4-6 are important for duplicating the problem. If a different row is selected directly from the 'Results Table', the flag clears properly... 1. Open a form that has at least two records. 2. Perform a search that returns multiple records. 3. Verify that the change flag is not set on the record. 4. Use "Next" (Actions --> Next, or Ctrl+PgDn, or button by "Save") to view the next record 5. Edit a field on the record. DO NOT SAVE! 6. Use "Previous" (Action --> Previous, or Ctrl+PgUp, or button by "Save") to view the previous record. ANSWER "No" WHEN PROMPTED TO SAVE! 7. Observe that the new record is display with the change flag still set... We use Windows 2000 Pro & NT 4.0 on our computers. I've tested on User Tool versions 5.01.01, 5.01.02 (1249), and 5.01.02 (1280)... Mark A. Worley SAIC(HQAFWA) (402) 294-8226 Mark.Worley@afwa.af.mil UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com ============================================================================== This message is for the sole use of the intended recipient. If you received this message in error please delete it and notify us. If this message was misdirected, CSFB does not waive any confidentiality or privilege. CSFB retains and monitors electronic communications sent through its network. Instructions transmitted over this system are not binding on CSFB until they are confirmed by us. Message transmission is not guaranteed to be secure. ==============================================================================
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#94110 - 01/02/04 01:44 AM Re: Possible User Tool Problem [Re: irene_gutierrez]
pickerch Stealth Member Registered: 06/12/01 Posts: 33	I can reproduce too. 5.01.01 (patch 1186) on W2K, NT 5.0. Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Ellertson, Jim Sent: January 02, 2004 8:26 AM To: ARSLIST@ARSLIST.ORG Subject: Re: Possible User Tool Problem I can reproduce using 5.01.02 (patch 1254)on XP, NT 4.0, and 2000. Jim -----Original Message----- From: Worley Mark A Contr AFWA/XOO [mailto:Mark.Worley@AFWA.AF.MIL] Sent: Wednesday, December 31, 2003 3:02 PM To: ARSLIST@ARSLIST.ORG Subject: Possible User Tool Problem I've found what I think may be a bug in the User Tool bur Remedy Support says they can't duplicate the problem. I was wondering the problem could be duplicated in an environment other than mine... Here's how to test for the 'bug': Steps 4-6 are important for duplicating the problem. If a different row is selected directly from the 'Results Table', the flag clears properly... 1. Open a form that has at least two records. 2. Perform a search that returns multiple records. 3. Verify that the change flag is not set on the record. 4. Use "Next" (Actions --> Next, or Ctrl+PgDn, or button by "Save") to view the next record 5. Edit a field on the record. DO NOT SAVE! 6. Use "Previous" (Action --> Previous, or Ctrl+PgUp, or button by "Save") to view the previous record. ANSWER "No" WHEN PROMPTED TO SAVE! 7. Observe that the new record is display with the change flag still set... We use Windows 2000 Pro & NT 4.0 on our computers. I've tested on User Tool versions 5.01.01, 5.01.02 (1249), and 5.01.02 (1280)... Mark A. Worley SAIC(HQAFWA) (402) 294-8226 Mark.Worley@afwa.af.mil UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com ============================================================================== This message is for the sole use of the intended recipient. If you received this message in error please delete it and notify us. If this message was misdirected, CSFB does not waive any confidentiality or privilege. CSFB retains and monitors electronic communications sent through its network. Instructions transmitted over this system are not binding on CSFB until they are confirmed by us. Message transmission is not guaranteed to be secure. ============================================================================== + +
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#94111 - 01/02/04 01:39 AM Re: Possible User Tool Problem [Re: irene_gutierrez]
iivanov Stealth Member Registered: 03/11/04 Posts: 26	User 5.1.2 (super patch 1267) on win2000 also..
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#94112 - 01/02/04 02:04 AM Re: Possible User Tool Problem [Re: irene_gutierrez]
shafqat_ayaz Stealth Member Registered: 03/11/04 Posts: 23	I cannot reproduce it! Works fine HPUX 11, Oracle 9.2 ARS 5.00.01 patch 1214 thanks Shafqat Ayaz Remedy AR Systems Architect Service Management Telewest Broadband ?++44(0)1483-582187 ?++44(0)7985-806864 ?shafqat.ayaz@telewest.co.uk ? http://www.telewest.co.uk -----Original Message----- From: Pickering,Chris H. [mailto:PICKERCH@APCI.COM] Sent: Friday, January 02, 2004 1:44 PM To: ARSLIST@ARSLIST.ORG Subject: Re: Possible User Tool Problem I can reproduce too. 5.01.01 (patch 1186) on W2K, NT 5.0. Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Ellertson, Jim Sent: January 02, 2004 8:26 AM To: ARSLIST@ARSLIST.ORG Subject: Re: Possible User Tool Problem I can reproduce using 5.01.02 (patch 1254)on XP, NT 4.0, and 2000. Jim -----Original Message----- From: Worley Mark A Contr AFWA/XOO [mailto:Mark.Worley@AFWA.AF.MIL] Sent: Wednesday, December 31, 2003 3:02 PM To: ARSLIST@ARSLIST.ORG Subject: Possible User Tool Problem I've found what I think may be a bug in the User Tool bur Remedy Support says they can't duplicate the problem. I was wondering the problem could be duplicated in an environment other than mine... Here's how to test for the 'bug': Steps 4-6 are important for duplicating the problem. If a different row is selected directly from the 'Results Table', the flag clears properly... 1. Open a form that has at least two records. 2. Perform a search that returns multiple records. 3. Verify that the change flag is not set on the record. 4. Use "Next" (Actions --> Next, or Ctrl+PgDn, or button by "Save") to view the next record 5. Edit a field on the record. DO NOT SAVE! 6. Use "Previous" (Action --> Previous, or Ctrl+PgUp, or button by "Save") to view the previous record. ANSWER "No" WHEN PROMPTED TO SAVE! 7. Observe that the new record is display with the change flag still set... We use Windows 2000 Pro & NT 4.0 on our computers. I've tested on User Tool versions 5.01.01, 5.01.02 (1249), and 5.01.02 (1280)... Mark A. Worley SAIC(HQAFWA) (402) 294-8226 Mark.Worley@afwa.af.mil UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com ============================================================================ == This message is for the sole use of the intended recipient. If you received this message in error please delete it and notify us. If this message was misdirected, CSFB does not waive any confidentiality or privilege. CSFB retains and monitors electronic communications sent through its network. Instructions transmitted over this system are not binding on CSFB until they are confirmed by us. Message transmission is not guaranteed to be secure. ============================================================================ == UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com + + UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com ------------------------------------------------------------------------------ Live Life in Broadband www.telewest.co.uk The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Statements and opinions expressed in this e-mail may not represent those of the company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer. ==============================================================================
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#94113 - 01/02/04 02:31 AM Re: Possible User Tool Problem [Re: irene_gutierrez]
RogerN addict Registered: 04/17/03 Posts: 527 Loc: New Jersey	I can reproduce it using 5.01.02, patch 1267, win2k. Roger A. Nall T-Mobile USA OSSNMS Remedy Administrator/Developer Desk -973-644-3963 PCS-973-652-6723 Fax -973-490-3296 -----Original Message----- From: Ellertson, Jim [mailto:jim.ellertson@CSFB.COM] Sent: Friday, January 02, 2004 8:26 AM To: ARSLIST@ARSLIST.ORG Subject: Re: Possible User Tool Problem I can reproduce using 5.01.02 (patch 1254)on XP, NT 4.0, and 2000. Jim -----Original Message----- From: Worley Mark A Contr AFWA/XOO [mailto:Mark.Worley@AFWA.AF.MIL] Sent: Wednesday, December 31, 2003 3:02 PM To: ARSLIST@ARSLIST.ORG Subject: Possible User Tool Problem I've found what I think may be a bug in the User Tool bur Remedy Support says they can't duplicate the problem. I was wondering the problem could be duplicated in an environment other than mine... Here's how to test for the 'bug': Steps 4-6 are important for duplicating the problem. If a different row is selected directly from the 'Results Table', the flag clears properly... 1. Open a form that has at least two records. 2. Perform a search that returns multiple records. 3. Verify that the change flag is not set on the record. 4. Use "Next" (Actions --> Next, or Ctrl+PgDn, or button by "Save") to view the next record 5. Edit a field on the record. DO NOT SAVE! 6. Use "Previous" (Action --> Previous, or Ctrl+PgUp, or button by "Save") to view the previous record. ANSWER "No" WHEN PROMPTED TO SAVE! 7. Observe that the new record is display with the change flag still set... We use Windows 2000 Pro & NT 4.0 on our computers. I've tested on User Tool versions 5.01.01, 5.01.02 (1249), and 5.01.02 (1280)... Mark A. Worley SAIC(HQAFWA) (402) 294-8226 Mark.Worley@afwa.af.mil UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com ============================================================================ == This message is for the sole use of the intended recipient. If you received this message in error please delete it and notify us. If this message was misdirected, CSFB does not waive any confidentiality or privilege. CSFB retains and monitors electronic communications sent through its network. Instructions transmitted over this system are not binding on CSFB until they are confirmed by us. Message transmission is not guaranteed to be secure. ============================================================================ == UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support: mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at www.QMXS.com
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#94114 - 01/02/04 03:01 AM Re: Possible User Tool Problem [Re: irene_gutierrez]
bottsg61 addict Registered: 06/12/01 Posts: 434	The bug doesn't occur on all forms. Have them try it on User. Also make sure that there's no ALs on display that reset the change flag. I found an interesting effect that Page fields toggle the pages left and right from the cntl-PageDown and cntr-PageUp keys when the focus in the details pane. -----Original Message----- From: Worley Mark A Contr AFWA/XOO [mailto:Mark.Worley@AFWA.AF.MIL] Sent: Wednesday, December 31, 2003 3:02 PM To: ARSLIST@ARSLIST.ORG Subject: Possible User Tool Problem I've found what I think may be a bug in the User Tool bur Remedy Support says they can't duplicate the problem. I was wondering the problem could be duplicated in an environment other than mine... Here's how to test for the 'bug': Steps 4-6 are important for duplicating the problem. If a different row is selected directly from the 'Results Table', the flag clears properly... 1. Open a form that has at least two records. 2. Perform a search that returns multiple records. 3. Verify that the change flag is not set on the record. 4. Use "Next" (Actions --> Next, or Ctrl+PgDn, or button by "Save") to view the next record 5. Edit a field on the record. DO NOT SAVE! 6. Use "Previous" (Action --> Previous, or Ctrl+PgUp, or button by "Save") to view the previous record. ANSWER "No" WHEN PROMPTED TO SAVE! 7. Observe that the new record is display with the change flag still set... We use Windows 2000 Pro & NT 4.0 on our computers. I've tested on User Tool versions 5.01.01, 5.01.02 (1249), and 5.01.02 (1280)... Mark A. Worley SAIC(HQAFWA) (402) 294-8226 Mark.Worley@afwa.af.mil
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#94115 - 01/02/04 02:57 AM Re: Possible User Tool Problem [Re: irene_gutierrez]
mark worley Stealth Member Registered: 06/12/01 Posts: 61
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