Hello,

I've tailored my login.jsp file so that it shows the company logo across the
top instead of the Remedy logo, and hides the "Authentication" field.

I'm happy with the result except for one thing: I can't get rid of the white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".

How do I get rid of the text and the dot?

I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.

Thanks!

Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)

Isabel,

sounds like you might have bumped into the same thing I did when I was
working on this... Remedy uses a background image instead of setting a
header image inside of a table cell. When you try to use a header image in
a table cell, you'll find that their applet will ALWAYS grab about 10 pixels
square in the upper-left-hand corner of your browser window. I found this
in early 5.x versions, and it looks like it still has not been addressed by
remedy. I did have a ticket on it, but I think we closed it out when I
realized that there was no way currently to do what I wanted.

In the end, I had our tech. writer make an image the same size as their
background image that looked like what I wanted and used that one. Not the
easy way, but it worked...

matt r.

-----Original Message-----
From: Ross, Isabel [mailto:ISABEL.ROSS@SAIC.COM]
Sent: Monday, December 08, 2003 8:35 AM
To: ARSLIST@ARSLIST.ORG
Subject: MidTier: Tailored Login.jsp


Hello,

I've tailored my login.jsp file so that it shows the company logo across the
top instead of the Remedy logo, and hides the "Authentication" field.

I'm happy with the result except for one thing: I can't get rid of the white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".

How do I get rid of the text and the dot?

I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.

Thanks!

Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

The Arsystem banner is:




I can't see any dot there though.

Regards
Matt

Remedy Skilled Professional(RSP) Certified
Regional Service Management (UK) Remedy ARSystem Projects
Tel: +44 1793 506288
Mobile: +44 7733002881


Email matt.worsdell@uk.zurich.com



"Ross,
Isabel" To: ARSLIST@ARSLIST.ORG
SAIC.COM> Subject: MidTier: Tailored Login.jsp
Sent by:
"Action
Request
System
discussion
list(ARSList)
"
IST.ORG>


08/12/2003
14:35
Please
respond to
arslist






Hello,

I've tailored my login.jsp file so that it shows the company logo across
the
top instead of the Remedy logo, and hides the "Authentication" field.

I'm happy with the result except for one thing: I can't get rid of the
white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".

How do I get rid of the text and the dot?

I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.

Thanks!

Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

(See attached file: loginSAICHDsupport.jsp)




The information contained in this message is confidential and may be
legally privileged. If you are not the intended recipient, please do not
read, copy or otherwise use it and do not disclose it to anyone else.
Please notify the sender of the delivery error and then delete the
message from your system.
Any views or opinions expressed in this email are those of the author only.
Communications will be monitored regularly to improve our service and for
security and regulatory purposes.
Thank you for your assistance.

Just noticed we have a dot on our customised page. Never noticed it before.

Regards
Matt

Remedy Skilled Professional(RSP) Certified
Regional Service Management (UK) Remedy ARSystem Projects
Tel: +44 1793 506288
Mobile: +44 7733002881


Email matt.worsdell@uk.zurich.com



"Reinfeldt, Matt"
LULAR.COM> cc:
Sent by: "Action Subject: Re: MidTier: Tailored Login.jsp
Request System
discussion
list(ARSList)"



08/12/2003 15:28
Please respond to
arslist






Isabel,

sounds like you might have bumped into the same thing I did when I was
working on this... Remedy uses a background image instead of setting a
header image inside of a table cell. When you try to use a header image in
a table cell, you'll find that their applet will ALWAYS grab about 10
pixels
square in the upper-left-hand corner of your browser window. I found this
in early 5.x versions, and it looks like it still has not been addressed by
remedy. I did have a ticket on it, but I think we closed it out when I
realized that there was no way currently to do what I wanted.

In the end, I had our tech. writer make an image the same size as their
background image that looked like what I wanted and used that one. Not the
easy way, but it worked...

matt r.

-----Original Message-----
From: Ross, Isabel [mailto:ISABEL.ROSS@SAIC.COM]
Sent: Monday, December 08, 2003 8:35 AM
To: ARSLIST@ARSLIST.ORG
Subject: MidTier: Tailored Login.jsp


Hello,

I've tailored my login.jsp file so that it shows the company logo across
the
top instead of the Remedy logo, and hides the "Authentication" field.

I'm happy with the result except for one thing: I can't get rid of the
white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".

How do I get rid of the text and the dot?

I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.

Thanks!

Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)





UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com






The information contained in this message is confidential and may be
legally privileged. If you are not the intended recipient, please do not
read, copy or otherwise use it and do not disclose it to anyone else.
Please notify the sender of the delivery error and then delete the
message from your system.
Any views or opinions expressed in this email are those of the author only.
Communications will be monitored regularly to improve our service and for
security and regulatory purposes.
Thank you for your assistance.

I experienced the same problem when trying to customize the login.jsp and
here's what I found and how to correct it:

There appears to be a snippet of code in the logincommon.jsp file that
causes this whitespace. As you probably know, the logincommon.jsp file is
referenced as an "include" file in the header section of the login.jsp
file. Through trial and error I was able to pinpoint the code in the
logincommon.jsp file that was causing the whitespace. To correct the
problem, I cut/pasted this section of code from the logincommon.jsp
directly into the login.jsp (try placing it in a section where you don't
mind a line of whitespace, e.g. just above the "Welcome" text).

Here's the section of code in my login.jsp that (with comments) that I
cut/pasted from the logincommon.jsp file. Hope this solves your problem
too:


<%
if (browserType !=
WebTierConstants.BROWSERTYPENETSCAPE60) {
%>
code="com.remedy.arsys.applet.ClientServices.class"
codebase="<%=request.getContextPath()%>/apps/shared"
name="DataApplet"
archive="clientservices.zip"
width=1
height=1>

<% }%>



Rick Sell
---------------------------------------------------------------
Air Products and Chemicals, Inc.
(610) 481-8958
sellrl@apci.com
---------------------------------------------------

I don't seem to have this dot on mine...or I can't see it. Here are 2
different login pages we have with midtier 5.1.2. Hopefully this will help.
-----Original Message-----
From: Matt Worsdell [mailto:matt.worsdell@UK.ZURICH.COM]
Sent: Monday, December 08, 2003 7:37 AM
Subject: Re: MidTier: Tailored Login.jsp


Just noticed we have a dot on our customised page. Never noticed it before.

Regards
Matt

Remedy Skilled Professional(RSP) Certified
Regional Service Management (UK) Remedy ARSystem Projects
Tel: +44 1793 506288
Mobile: +44 7733002881


Email matt.worsdell@uk.zurich.com



"Reinfeldt, Matt"
LULAR.COM> cc:
Sent by: "Action Subject: Re: MidTier:
Tailored Login.jsp
Request System
discussion
list(ARSList)"



08/12/2003 15:28
Please respond to
arslist






Isabel,

sounds like you might have bumped into the same thing I did when I was
working on this... Remedy uses a background image instead of setting a
header image inside of a table cell. When you try to use a header image in
a table cell, you'll find that their applet will ALWAYS grab about 10
pixels
square in the upper-left-hand corner of your browser window. I found this
in early 5.x versions, and it looks like it still has not been addressed by
remedy. I did have a ticket on it, but I think we closed it out when I
realized that there was no way currently to do what I wanted.

In the end, I had our tech. writer make an image the same size as their
background image that looked like what I wanted and used that one. Not the
easy way, but it worked...

matt r.

-----Original Message-----
From: Ross, Isabel [mailto:ISABEL.ROSS@SAIC.COM]
Sent: Monday, December 08, 2003 8:35 AM
To: ARSLIST@ARSLIST.ORG
Subject: MidTier: Tailored Login.jsp


Hello,

I've tailored my login.jsp file so that it shows the company logo across
the
top instead of the Remedy logo, and hides the "Authentication" field.

I'm happy with the result except for one thing: I can't get rid of the
white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".

How do I get rid of the text and the dot?

I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.

Thanks!

Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)





UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com






The information contained in this message is confidential and may be
legally privileged. If you are not the intended recipient, please do not
read, copy or otherwise use it and do not disclose it to anyone else.
Please notify the sender of the delivery error and then delete the
message from your system.
Any views or opinions expressed in this email are those of the author only.
Communications will be monitored regularly to improve our service and for
security and regulatory purposes.
Thank you for your assistance.




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Hi Matt,

I know my response is quite delayed and you may have found this out already.
However, I just noticed your posting and I thought others might benefit from
this response, since you and I have had the same problem.

I worked with Remedy on this Mid-Tier/dot showing up problem before. I
thought it was a period at first, but in further investigation I found it
was the Java applet in "logincommon.jsp" set with a width and height of 2
pixels. Per Remedy support's suggestion, to resolve the problem, I put a
"visibility:hidden" style entry within the applet tag, as follows:

code="com.remedy.arsys.applet.ClientServices.class"
codebase="/arsys/apps/shared"
name="DataApplet"
archive="clientservices.zip"
width=0
height=0>


Hope this helps you or someone else...
Jeff


Jeffrey Lockemy
Remedy Consultant
Interface Consulting Group Inc.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Matt Worsdell
Sent: Monday, December 08, 2003 7:37 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: MidTier: Tailored Login.jsp


Just noticed we have a dot on our customised page. Never noticed it before.

Regards
Matt

Remedy Skilled Professional(RSP) Certified
Regional Service Management (UK) Remedy ARSystem Projects
Tel: +44 1793 506288
Mobile: +44 7733002881


Email matt.worsdell@uk.zurich.com



"Reinfeldt, Matt"
LULAR.COM> cc:
Sent by: "Action Subject: Re: MidTier:
Tailored Login.jsp
Request System
discussion
list(ARSList)"



08/12/2003 15:28
Please respond to
arslist






Isabel,

sounds like you might have bumped into the same thing I did when I was
working on this... Remedy uses a background image instead of setting a
header image inside of a table cell. When you try to use a header image in
a table cell, you'll find that their applet will ALWAYS grab about 10 pixels
square in the upper-left-hand corner of your browser window. I found this
in early 5.x versions, and it looks like it still has not been addressed by
remedy. I did have a ticket on it, but I think we closed it out when I
realized that there was no way currently to do what I wanted.

In the end, I had our tech. writer make an image the same size as their
background image that looked like what I wanted and used that one. Not the
easy way, but it worked...

matt r.

-----Original Message-----
From: Ross, Isabel [mailto:ISABEL.ROSS@SAIC.COM]
Sent: Monday, December 08, 2003 8:35 AM
To: ARSLIST@ARSLIST.ORG
Subject: MidTier: Tailored Login.jsp


Hello,

I've tailored my login.jsp file so that it shows the company logo across the
top instead of the Remedy logo, and hides the "Authentication" field.

I'm happy with the result except for one thing: I can't get rid of the white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".

How do I get rid of the text and the dot?

I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.

Thanks!

Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)





UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
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www.QMXS.com






The information contained in this message is confidential and may be legally
privileged. If you are not the intended recipient, please do not read, copy
or otherwise use it and do not disclose it to anyone else. Please notify the
sender of the delivery error and then delete the message from your system.
Any views or opinions expressed in this email are those of the author only.
Communications will be monitored regularly to improve our service and for
security and regulatory purposes. Thank you for your assistance.




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com

Thanks, Jeff. I actually noticed this while customizing login.jsp last
week, but didn't think much about it (except that it annoyed me). Now I
know what to do about it - thanks!

Mike Luttmann
Senior Database Engineer
Michael.Luttmann@peterson.af.mil

-----Original Message-----
From: Jeffrey Lockemy [mailto:jlockemy@INTERFACECG.COM]
Sent: Saturday, December 27, 2003 1:55 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: MidTier: Tailored Login.jsp

Hi Matt,

I know my response is quite delayed and you may have found this out already.
However, I just noticed your posting and I thought others might benefit from
this response, since you and I have had the same problem.
I worked with Remedy on this Mid-Tier/dot showing up problem before. I
thought it was a period at first, but in further investigation I found it
was the Java applet in "logincommon.jsp" set with a width and height of 2
pixels. Per Remedy support's suggestion, to resolve the problem, I put a
"visibility:hidden" style entry within the applet tag, as follows:
code="com.remedy.arsys.applet.ClientServices.class"
codebase="/arsys/apps/shared"
name="DataApplet"
archive="clientservices.zip"
width=0
height=0>

Hope this helps you or someone else...
Jeff


Jeffrey Lockemy
Remedy Consultant
Interface Consulting Group Inc.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Matt Worsdell
Sent: Monday, December 08, 2003 7:37 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: MidTier: Tailored Login.jsp


Just noticed we have a dot on our customised page. Never noticed it before.
Regards
Matt

Remedy Skilled Professional(RSP) Certified
Regional Service Management (UK) Remedy ARSystem Projects
Tel: +44 1793 506288
Mobile: +44 7733002881


Email matt.worsdell@uk.zurich.com


"Reinfeldt, Matt"
LULAR.COM> cc:
Sent by: "Action Subject: Re: MidTier:
Tailored Login.jsp
Request System
discussion
list(ARSList)"



08/12/2003 15:28
Please respond to
arslist






Isabel,
sounds like you might have bumped into the same thing I did when I was
working on this... Remedy uses a background image instead of setting a
header image inside of a table cell. When you try to use a header image in
a table cell, you'll find that their applet will ALWAYS grab about 10 pixels
square in the upper-left-hand corner of your browser window. I found this
in early 5.x versions, and it looks like it still has not been addressed by
remedy. I did have a ticket on it, but I think we closed it out when I
realized that there was no way currently to do what I wanted.
In the end, I had our tech. writer make an image the same size as their
background image that looked like what I wanted and used that one. Not the
easy way, but it worked...
matt r.
-----Original Message-----
From: Ross, Isabel [mailto:ISABEL.ROSS@SAIC.COM]
Sent: Monday, December 08, 2003 8:35 AM
To: ARSLIST@ARSLIST.ORG
Subject: MidTier: Tailored Login.jsp


Hello,
I've tailored my login.jsp file so that it shows the company logo across the
top instead of the Remedy logo, and hides the "Authentication" field.
I'm happy with the result except for one thing: I can't get rid of the white
text "AR System 5.1.2" at the top of the screen AND there is a strange "."
at the top lefthandside of the screen. The strange thing about the "." is
that when I hover the mouse over it, the status bar says "Applet Started".
How do I get rid of the text and the dot?
I've attached a copy of the login file as it currently stands. To use it
with the logo I save the logo in a file called "images" which is created in
the "Support Files" section of the Application inside the Admin tool.
Thanks!
Isabel
(Using Remedy Mid-Tier 5.1.2 on Windows 2000, no patches)




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
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The information contained in this message is confidential and may be legally
privileged. If you are not the intended recipient, please do not read, copy
or otherwise use it and do not disclose it to anyone else. Please notify the
sender of the delivery error and then delete the message from your system.
Any views or opinions expressed in this email are those of the author only.
Communications will be monitored regularly to improve our service and for
security and regulatory purposes. Thank you for your assistance.




UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com



UNSUBSCRIBE or access ARSList Archives at http://www.ARSLIST.org (Support:
mailto:support@arslist.org ) ARSList is hosted by QMX SUPPORT SERVICES at
www.QMXS.com