**
How do you handle them? Do you force people to use server-based preferences or not? Did you create preferences for all users in advance or wait for them to create their own (or does Remedy do it when they log in, I'm not sure)? Do you change their preferences for them or stay completely out of it?

I am considering allowing my Corporate IT Department access to the online user preferences. That way, we could set a preference for a user rather than giving them the directions to do it themselves. At the same time, it seems like a hassle to reset the permissions on all the fields on that form.

---
Shannon Brooke Davis
Software Engineer - End User Applications
bcgi http://www.bcgi.net
(781) 904-5328 sdavis@bcgi.net


This posting was submitted via the Web interface

**
Hi Shannon,

You cannot force user to use a Preference server. It's really up to the user if they want their preferences to follow them.
The only thing you can do is take advantage of the Init-Form parameter in ARS 5.x, so when they log in, you set the preferences to something you believe it should be. However, they can always override your settings anytime.

For instance this is what I have. In all user accessed forms, I have disabled the Tools->Options menu, that way, they cannot mess with things such as colors, fonts, etc. However, if the user closes all forms, they have access to the Tools->Options menu, which in my opinion is a Remedy flaw.
Second, I have set the Init-Form parameter in my ar.conf to a form in which an active link with a bunch run process actions firing on windows open resets user preferences such as this:
PERFORM-ACTION-SET-PREFERENCE 23453 1

If you need more details, you can contact me off line.

Guillaume Rheault
Senior Remedy Consultant

-----Original Message-----
From: Shannon Davis [mailto:sdavis@BCGI.NET]
Sent: Friday, June 20, 2003 03:59 PM
To: ARSLIST@ARSLIST.ORG
Subject: [AR Philosophy] User Preferences


**
How do you handle them? Do you force people to use server-based preferences or not? Did you create preferences for all users in advance or wait for them to create their own (or does Remedy do it when they log in, I'm not sure)? Do you change their preferences for them or stay completely out of it?

I am considering allowing my Corporate IT Department access to the online user preferences. That way, we could set a preference for a user rather than giving them the directions to do it themselves. At the same time, it seems like a hassle to reset the permissions on all the fields on that form.

---
Shannon Brooke Davis
Software Engineer - End User Applications
bcgi http://www.bcgi.net
(781) 904-5328 sdavis@bcgi.net


This posting was submitted via the Web interface

This posting was submitted via the Web interface

Hi, just my comments, we have a default entry in the Preferens form 'COPYME'
When people responible for the userform are creating new login accounts, the
just copy 'COPYME'and change to the new UserID

When users are starting Remedy User, we set the value to the
preferensformrow, so they don't have to enter the server on that row.

If we want to change settings for all, it's easy done by modify all in the
Prefform.

L ars

-----Original Message-----
From: Guillaume.Rheault [mailto:Guillaume.Rheault@TARGET.COM]
Sent: Saturday, June 21, 2003 12:06 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: [AR Philosophy] User Preferences


**
Hi Shannon,

You cannot force user to use a Preference server. It's really up to the user
if they want their preferences to follow them.
The only thing you can do is take advantage of the Init-Form parameter in
ARS 5.x, so when they log in, you set the preferences to something you
believe it should be. However, they can always override your settings
anytime.

For instance this is what I have. In all user accessed forms, I have
disabled the Tools->Options menu, that way, they cannot mess with things
such as colors, fonts, etc. However, if the user closes all forms, they have
access to the Tools->Options menu, which in my opinion is a Remedy flaw.
Second, I have set the Init-Form parameter in my ar.conf to a form in which
an active link with a bunch run process actions firing on windows open
resets user preferences such as this:
PERFORM-ACTION-SET-PREFERENCE 23453 1

If you need more details, you can contact me off line.

Guillaume Rheault
Senior Remedy Consultant

-----Original Message-----
From: Shannon Davis [mailto:sdavis@BCGI.NET]
Sent: Friday, June 20, 2003 03:59 PM
To: ARSLIST@ARSLIST.ORG
Subject: [AR Philosophy] User Preferences


**
How do you handle them? Do you force people to use server-based preferences
or not? Did you create preferences for all users in advance or wait for
them to create their own (or does Remedy do it when they log in, I'm not
sure)? Do you change their preferences for them or stay completely out of
it?

I am considering allowing my Corporate IT Department access to the online
user preferences. That way, we could set a preference for a user rather
than giving them the directions to do it themselves. At the same time, it
seems like a hassle to reset the permissions on all the fields on that form.

---
Shannon Brooke Davis
Software Engineer - End User Applications
bcgi http://www.bcgi.net

(781) 904-5328 sdavis@bcgi.net



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SERVICES at www.QMXS.com This posting was submitted via the Web interface