Shawn,
I have often wandered how much documentation helps developers do
better development. After all most developers prefer to "do" than to
"read". :) To me that is the "catch 22" with ARS. It is so easy to do
something, that it is often not obvious why the details of what your doing
is "not so good" in the long run.

Given the number of resources for "sample apps", ARSList archives,
Yahoo Groups, and Partner/interested parties web sites
(www.buoyantsolutions.net, www.mattreinfeldt.com, www.widowfield.com, to
name a very few.) I have come to the realization that the lack of quality
ARS development is due to lack of knowing what is "quality ARS
development". [Once people understand what good quality is they tend to
want more of it. :] It is just to easy to "slap something, anything"
together in ARS and then have to deal with the long term maintenance issues
later.

It is easy to make "something work", but it is much harder to make
something that scales in the future to meet the unknown future needs
without a complete rewrite. (classical programming problem)

Personally, I would prefer to see a set of "free" OTB apps developed
in the ARS community that compare/rival the Remedy OTB apps. (instead of
seeing a book on the shelf at your local book store.) The difficulty is
that designing any thing by committee (community) is a difficult task and
few people have the time/resources these days to make that happen.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.



"Shawn Pierson"
NET> cc:
Sent by: "Action Subject: Slightly OT:Remedy Books
Request System
discussion
list(ARSList)"
ORG>


06/20/2003 09:00
AM
Please respond to
arslist






Out of curiosity, does anyone know why there are no books for Remedy? A
coworker that I was trying to teach ARS development to asked me and I
couldn't come up with a good answer. Sure, there are the books that come
with ARS as reference, and the books you get with training, but you can't
just waltz into Borders or Barnes and Noble and buy a Remedy book.

It's odd because this seems to hurt Remedy in the long run because a lot of
people who can't get training go around doing Remedy stuff very poorly and
giving the whole product a bad name. I'm curious if Remedy has some
Apple-like way of preventing other people from writing about them, or if
it's just that nobody has taken the time to write a book and get it
published. If anyone has any answers, please let me know.

Thanks,

Shawn Pierson



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