**
Kais,
Ken is right, I had a similar problem once too and the devil turned out to be the executable itself. Remedy sent me a fresh copy of a working executable, which I replaced, and I got the correct count of licenses after that.
Hope this helps...
Cheers
Joe DeSouza
Remedy Technical Consultant,
CyberMAK Information Systems,
Kuwait.
Mobile: 00965 9406129
Office: 00965 4847068 Ext.. 113
Food for thought:
You know you're a computer nerd when you know more IP addresses than phone numbers!
----- Original Message -----
From: Ken Ong
Newsgroups: public.remedy.arsystem.general
To: ARSLIST@ARSLIST.ORG
Sent: Friday, June 13, 2003 8:23 PM
Subject: Re: HelpDesk licenses not seen
**
I had the same problem you've experience two months ago and went through the same tests and checks. My solution was to replace the applic file located on /usr/remedy/apps/ITServices/bin with a file from my development server because the one on my production server was corrupted. After copying, to check it, I ran
./applic "Help Desk User Fixed" -s nameofyourserver
and finally got a value that was not zero.
"Grooms, Frederick W" wrote:
**
A couple of questions more for you to check...
In your environment do you have a variable "ARCONFIGDIR" pointing to your ars directory?
This enviroment variable should point to your directory where ARS is installed.
Do you have any environment variables of "REMEDYLICENSEDIR" or "ARSYSTEMLICENSEDIR" or "ARSYSTEMLICDIR"?
These variables have all been used by Remedy (in different versions) to point to where the license file is.
What does your armonitor.conf file look like? (normally in /etc/arsystem//armonitor.conf)
The -l parameter should point to where your license file is. This should match your license file environment variable (above).
We have both the ARCONFIGDIR and ARSYSTEMLICENSEDIR variables set in our .profile of the user that the ARS server runs under.
Fred
-----Original Message-----
From: Kais Albassir [mailto:kais.albassir@PROTELKO.COM]
Sent: Thursday, June 12, 2003 11:24 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: HelpDesk licenses not seen
** Dear all,
First of all, thank you to all those who took the time to answer. This was a real help. Then, my appologies for the long time it took to come back to you.
So, today, I did a new attempt to fix the issue, trying the different suggestions I received. Results are negative (see further down for details), but raise one more question:
* We are NOT using the Port-Mapper (AR Server 5.0.1 patch 1191 on Solaris 5.9). Can that be that this is the reason why the "applic" executable does not find the license file? How can this be fixed?
Here under details of what I tried, according to your suggestions:
* We run HD 5.0 against a 5.x server.
* I double checked the license information, and the Site Name for the application licenses is exactly the same as the one entered for the Server license.
* I removed the .multilicense file from /etc/arsystem, ran the arsignal utility, and it was re-created.
* I removed an application license through the License tool, and the arsystem.lic file found in /etc was updated. Strange.
* I created a link called /etc/remedy.lic, pointing to /etc/arsystem.lic
* I checked that the user running ars (we have a non-root installation) has permission on the multilicense file and on the arsystem.lic file.
* I copied the license file from /etc to /etc/arsystem/ and modified a license in the License tool. Only /etc/arsystem.lic was modified. /etc/arsystem//arsystem.lic was untouched.
* I ran the "applic" executable with the correct options from the command line, it gives 0 as result, so this is consistant.
All of the above did not work, unfortunatly. The applications licenses (Help Desk User Fixed, Asset User Fixed) are still not seen.
Shashin, you said I should have two instances of rappsvc running, and I have only one. How can I start a 2nd one?
Also, you say "take special care when not using Port-Mapper". Could you be more specific?
-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Kais Albassir
Sent: Sunday, May 25, 2003 1:39 PM
To: ARSLIST@ARSLIST.ORG
Subject: HelpDesk licenses not seen
** Help Desk User Fixed licenses are not being seen on our server.
1. 10 Help Desk User Fixed licenses have been applied successfully with the License tool.
2. When I try to give someone a Help Desk Fixed license, I receive an error message (7011001) telling me that there are no license available. Number available 0, number in use 0).
3. Same behavior for the Asset User Fixed licenses.
4. AR User Fixed licenses work OK.
5. Message 7011001 cannot be found in the error message guide.
6. There is nothing in the arerror.log.
7. Can't find anything in /tmp and sub-directories.
So why are the application licenses not taken into account?????
Thanks for your answers.
Kais
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