#78903 - 01/15/03 07:42 AM
Official Remedy Support Contract
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journeyman
Registered: 03/11/04
Posts: 198
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Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78904 - 01/15/03 08:04 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Old Hand
Registered: 07/03/01
Posts: 2984
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It's pretty tough to do. RISC Management used to offer Tier 1 support, but the problem is that only Remedy really has unfettered access to the Engineers who can say that an issue is a bug, and to get it fixed. I think there are people doing it on a small scale now, but not a large one.
Rick
-----Original Message-----
From: Charles Lowe [mailto:CLowe@RCCL.COM]
Sent: Wednesday, January 15, 2003 11:42 AM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78905 - 01/15/03 08:17 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Member
Registered: 03/11/04
Posts: 540
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Just recently we are now contacting IBM for 1st and 2nd level support for
Remedy.
Internet
CLowe@RCCL.COM@ARSLIST.ORG - 01/15/2003 02:42 PM
Please respond to arslist@ARSLIST.ORG
Sent by: ARSLIST@ARSLIST.ORG
To: ARSLIST
cc:
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
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#78906 - 01/15/03 08:25 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Stealth Member
Registered: 10/01/01
Posts: 57
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Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78907 - 01/15/03 09:06 AM
Re: Official Remedy Support Contract
[Re: hkong]
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journeyman
Registered: 03/11/04
Posts: 198
|
Yep, thats what I heard too. Thanks everyone.
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
Scott Hammons
S.COM> cc:
Sent by: "Action Subject: Re: Official Remedy Support Contract
Request System
discussion
list(ARSList)"
ORG>
01/15/2003 03:25
PM
Please respond to
arslist
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78908 - 01/15/03 09:41 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Pooh-Bah
Registered: 06/12/01
Posts: 1940
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Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78909 - 01/15/03 09:59 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Old Hand
Registered: 07/03/01
Posts: 2984
|
Yeah, take a look at the Migrator open bug list next time you feel sleepy. Yowza. That'll jump-start your heart faster than a cop in your rear-view mirror. It's really not Remedy Engineering's fault - they didn't build it, it was purchased. As far as Support goes, they have a tough job as well. I won't make the allegory that it's like being a Yugo mechanic. That will be for someone else to say. Really.
You might also look at Panacea. It's probably more proven than IT Masters' migration tool, which, though it may be very good, is still pretty young. They use very different licensing models, too, that may or may not work better for you.
Rick
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Wednesday, January 15, 2003 13:41 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78910 - 01/15/03 01:24 PM
Re: Official Remedy Support Contract
[Re: hkong]
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Old Hand
Registered: 06/12/01
Posts: 2103
Loc: California
|
Pat,
I set up a section on our website to offer your "wish list"
of things you like from Remedy and critique of their support.
got to wonder if Remedy reads this kind of stuff, I think they
do and someone inside over there is looking out for you ?
BTW: You can also now review what other listers have offered
as suggestions too !!
Probably won't fix your owiee but the pen is mightier then the
sword sometimes....AMEN.
Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Zandi Patrick S TSgt AFRL/IFOSS
Sent: Wednesday, January 15, 2003 1:41 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78911 - 01/15/03 06:48 PM
Re: Official Remedy Support Contract
[Re: hkong]
|
enthusiast
Registered: 03/11/04
Posts: 261
|
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
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#78912 - 01/16/03 12:51 AM
Re: Official Remedy Support Contract
[Re: hkong]
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enthusiast
Registered: 03/11/04
Posts: 228
|
**
Bing,
Do you know of any that would support the Chicago land area? My company is considering renewing and Remedy's prices are somewhat high for our small company tastes- it would be nice to be able to have some options. Aside from not being Remedy itself, are there any other drawbacks to receiving non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
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#78913 - 01/16/03 02:14 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Stealth Member
Registered: 06/12/01
Posts: 276
|
Hey Bing,
Not to take away any sales from you or other resellers, you'll still need
to depend upon Remedy to fix the issue(s) that you find.
You can collect the information from the client. Reproduce the error on
your system. Document steps to reproduce it.
Then you must call Remedy and wait.
It'll get logged as a software bug and then you'll still have to wait for
Remedy to fix the issue. Sometimes you'll hear that substaining
engineering doesn't want to fix the issue in the older releases.
Edward
Bradford Bingel said:
> Some Remedy resellers are still able to offer support contract renewals,
> though discounts are extremely rare. Also, partners tent to be more
> responsive than Remedy direct (sorry, Remedy!), and a good account
> manager will help review your support "profile", make sure you
> understand every line item, and suggest ways to further reduce costs.
> (Personally, I've already walked a few customers through this process,
> and would be happy to help you as well. Call!)
>
> -- Bing
>
> Bradford Bingel ("Bing")
> ITM3 - San Francisco Bay Area
> bing@itm3.com (email)
> 925-260-6394 (mobile)
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
> Sent: Wednesday, January 15, 2003 12:25 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Official Remedy Support Contract
>
>
> Charles,
>
> I just went through this process. Remedy is taking control of all
> support contracts. You won't be able to get quotes from anyone else.
>
> Scott
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
> Sent: Wednesday, January 15, 2003 1:42 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Official Remedy Support Contract
>
>
> Just curious, anyone every bid this out and got a lower cost than direct
> from Remedy?
>
> "There are no boundries for those with imagination and the ability to
> wield it."
>
> Regards,
> Charles Lowe, Remedy Analyst
> IT - Enterprise Technology & Operations
> Royal Caribbean International & Celebrity Cruises
> Phone (305)982-2937 Cell (786)218-0027
>
>
>
> You may control your subscription options, including UNSUBSCRIBE,and
> ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
> please send eMail to support@arslist.org
>
>
>
> You may control your subscription options, including UNSUBSCRIBE,and
> ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
> please send eMail to support@arslist.org
>
>
>
> You may control your subscription options, including UNSUBSCRIBE,and
> ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
> please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78914 - 01/16/03 03:11 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Stealth Member
Registered: 03/11/04
Posts: 248
|
Rick and others:
That is why we have stayed away from Migrator products and decided to do it
the hard way.
1. Make CM decision to change to new product version.
2. Change over our development system first. Discover 'holes' and
'gotchas'.
3. Go to CM folks and let them know what went wrong, how to fix, and even
if we should go to new version vice staying with old.
4. Using the old 'dump and reload' method, upgrade our Production system.
5. This takes less time then trying to get any migration product working.
James Mckenzie
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Wednesday, January 15, 2003 3:00 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Yeah, take a look at the Migrator open bug list next time you feel sleepy.
Yowza. That'll jump-start your heart faster than a cop in your rear-view
mirror. It's really not Remedy Engineering's fault - they didn't build it,
it was purchased. As far as Support goes, they have a tough job as well. I
won't make the allegory that it's like being a Yugo mechanic. That will be
for someone else to say. Really.
You might also look at Panacea. It's probably more proven than IT Masters'
migration tool, which, though it may be very good, is still pretty young.
They use very different licensing models, too, that may or may not work
better for you.
Rick
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Wednesday, January 15, 2003 13:41 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78915 - 01/16/03 03:40 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
newbie
Registered: 06/12/01
Posts: 17
|
Regarding the statement below,
-----------------------------------
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-------------------------------------------------------
I don't think this statement is true. Our support is provided by GE Capital
IT Solutions. When I saw this post I called our rep to find out what was
going on. He reassured us that it isn't true and that in fact he is in the
process of quoting some other companies for Remedy support. If anyone is
interested I can pass along our rep's contact information and/or answer any
questions off list.
If you are curious, we are happy with the support we are receiving and the
savings in our annual support and maintenance costs..
Thanks,
Chris Smith
OIT Application & Database Services
Duke University
Chris.Smith@duke.edu
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78916 - 01/16/03 03:53 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Old Hand
Registered: 07/03/01
Posts: 2984
|
The word I heard a few months back is that Remedy wasn't terminating that program, but that they had all of the participants that they wanted at that time, and were not accepting any more. So folks like GE, IBM, maybe Column IT(?) and a few others are in, and at least for the short term, that looks to not change.
Rick
-----Original Message-----
From: Chris Smith [mailto:chris.smith@DUKE.EDU]
Sent: Thursday, January 16, 2003 7:40 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Regarding the statement below,
-----------------------------------
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-------------------------------------------------------
I don't think this statement is true. Our support is provided by GE Capital
IT Solutions. When I saw this post I called our rep to find out what was
going on. He reassured us that it isn't true and that in fact he is in the
process of quoting some other companies for Remedy support. If anyone is
interested I can pass along our rep's contact information and/or answer any
questions off list.
If you are curious, we are happy with the support we are receiving and the
savings in our annual support and maintenance costs..
Thanks,
Chris Smith
OIT Application & Database Services
Duke University
Chris.Smith@duke.edu
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78917 - 01/16/03 04:21 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Stealth Member
Registered: 10/01/01
Posts: 57
|
Chris,
Thanks for the clarification. My understanding was that to renew any
Remedy support or maintenance agreements with Remedy directly, you could
no longer go through a third party. It is good to know that other
companies offer support options.
Thanks again!
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Chris Smith
Sent: Thursday, January 16, 2003 9:40 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Regarding the statement below,
-----------------------------------
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-------------------------------------------------------
I don't think this statement is true. Our support is provided by GE
Capital IT Solutions. When I saw this post I called our rep to find out
what was going on. He reassured us that it isn't true and that in fact
he is in the process of quoting some other companies for Remedy support.
If anyone is interested I can pass along our rep's contact information
and/or answer any questions off list. If you are curious, we are happy
with the support we are receiving and the savings in our annual support
and maintenance costs..
Thanks,
Chris Smith
OIT Application & Database Services
Duke University
Chris.Smith@duke.edu
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78918 - 01/16/03 04:03 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Stealth Member
Registered: 03/11/04
Posts: 9
|
Let me share my understanding with everyone regarding support and
maintenance renewals.
The rule indeed has changed last year under the Peregrine management whereby
now ONLY VAR 1st line (also known as Champion VAR) and ISV partners are able
to administer and provide the support and maintenance renewals.
Who knows, that rule may change in the future under the new BMC management.
Regards,
Jean-Claude Bertrand
Director, Business Development - Viadyne Corporation
4090 Edward Higgins, Pierrefonds
Quebec, Canada H8Y 3M8
Office: 514-421-3290
Mobile: 514-973-4209
Fax: 905-420-5618
eFax: 509-693-4264
http://www.viadyne.com
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Chris Smith
Sent: Thursday, January 16, 2003 10:40 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Regarding the statement below,
-----------------------------------
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-------------------------------------------------------
I don't think this statement is true. Our support is provided by GE Capital
IT Solutions. When I saw this post I called our rep to find out what was
going on. He reassured us that it isn't true and that in fact he is in the
process of quoting some other companies for Remedy support. If anyone is
interested I can pass along our rep's contact information and/or answer any
questions off list.
If you are curious, we are happy with the support we are receiving and the
savings in our annual support and maintenance costs..
Thanks,
Chris Smith
OIT Application & Database Services
Duke University
Chris.Smith@duke.edu
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78919 - 01/16/03 04:41 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Stealth Member
Registered: 06/12/01
Posts: 276
|
The Migrator issue is a Remedy issue. It was original owned by Ostream
and we (ESP and Ostream) were the first company on the market with
workflow movement software. Ostream never allowed a bug to remain open as
long as Remedy has with Migrator.
Edward
> From: Rick Cook [mailto:rcook@DENALIAI.COM]
> Sent: Wednesday, January 15, 2003 3:00 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Official Remedy Support Contract
>
>
> Yeah, take a look at the Migrator open bug list next time you feel
> sleepy. Yowza. That'll jump-start your heart faster than a cop in your
> rear-view mirror. It's really not Remedy Engineering's fault - they
> didn't build it, it was purchased. As far as Support goes, they have a
> tough job as well. I won't make the allegory that it's like being a
> Yugo mechanic. That will be for someone else to say. Really.
>
> You might also look at Panacea. It's probably more proven than IT
> Masters' migration tool, which, though it may be very good, is still
> pretty young. They use very different licensing models, too, that may or
> may not work better for you.
>
> Rick
>
> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
> Sent: Wednesday, January 15, 2003 13:41 PM
> To: ARSLIST@ARSLIST.ORG
> Subject: Re: Official Remedy Support Contract
>
>
> Speaking of support...I am about to Kill Licensing...
> I have tried and tried to Purge... a migrator license...
> And it does not work... Now The license I have been awaiting for 3
> weeks.,.,,, They decide to inform me... They need to deregister (or
> som,ething) others first...
> I told them.. I do not care what they have to de-register,,, Just get
> the license.. I am not responsible for thier Terrible application that
> does not work... It either allows a purge or it does not..
> give me a license... This is junk !! I am about to jump on the itmasters
> wagon.. Real soon... Migrator also has several bugs.. which I need
> repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
> ITMasters is looking real nice.. Signed just flat Frustrated with
> (Garbage 00ppss BASIC +, could anyone tell me what the Plus was for ??
> + PAIN, + TIME + SUFFERING + HEADACHES) hmmmm..
>
> -----Original Message-----
> From: Charles Lowe
> To: ARSLIST@ARSLIST.ORG
> Sent: 1/15/03 2:42 PM
> Subject: Official Remedy Support Contract
>
> Just curious, anyone every bid this out and got a lower cost than direct
> from Remedy?
>
> "There are no boundries for those with imagination and the ability to
> wield
> it."
>
> Regards,
> Charles Lowe, Remedy Analyst
> IT - Enterprise Technology & Operations
> Royal Caribbean International & Celebrity Cruises
> Phone (305)982-2937 Cell (786)218-0027
>
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78920 - 01/16/03 05:32 AM
FW: Official Remedy Support Contract
[Re: hkong]
|
Stealth Member
Registered: 03/11/04
Posts: 5
|
I have to agree with Chris. Our support used to be through GE Capital as
well but we recently switched and went with IBM. We received quotes from
both of them when making our decision. (This is in Canada - Calgary,
Alberta.)
Ken Rodych, CMA
Information Services
Phone: (403) 517-6400
<<...OLEObj...>>
rodychk@alliance-pipeline.com
www.alliance-pipeline.com
-----Original Message-----
From: Chris Smith [mailto:chris.smith@DUKE.EDU]
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78921 - 01/16/03 07:35 PM
Re: Official Remedy Support Contract
[Re: hkong]
|
enthusiast
Registered: 03/11/04
Posts: 261
|
**
Sorry for the delayed response -- I've been at "Remedy Charm School" (training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously purchased licenses) and ask what they can do for you. Some resellers may be more willing to help than others. And as I mentioned earlier, very few will be able to discount support, and even then, only under certain circumstances. (The real reason to use a reseller is you'll likely receive more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is considering renewing and Remedy's prices are somewhat high for our small company tastes- it would be nice to be able to have some options. Aside from not being Remedy itself, are there any other drawbacks to receiving non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
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#78922 - 01/17/03 03:37 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
journeyman
Registered: 03/11/04
Posts: 198
|
Anyone have contact info for the appropriate IBM reps for Remedy support?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
Rick Cook
OM> cc:
Sent by: "Action Subject: Re: Official Remedy Support Contract
Request System
discussion
list(ARSList)"
ORG>
01/16/2003 10:53
AM
Please respond to
arslist
The word I heard a few months back is that Remedy wasn't terminating that
program, but that they had all of the participants that they wanted at that
time, and were not accepting any more. So folks like GE, IBM, maybe Column
IT(?) and a few others are in, and at least for the short term, that looks
to not change.
Rick
-----Original Message-----
From: Chris Smith [mailto:chris.smith@DUKE.EDU]
Sent: Thursday, January 16, 2003 7:40 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Regarding the statement below,
-----------------------------------
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-------------------------------------------------------
I don't think this statement is true. Our support is provided by GE Capital
IT Solutions. When I saw this post I called our rep to find out what was
going on. He reassured us that it isn't true and that in fact he is in the
process of quoting some other companies for Remedy support. If anyone is
interested I can pass along our rep's contact information and/or answer any
questions off list.
If you are curious, we are happy with the support we are receiving and the
savings in our annual support and maintenance costs..
Thanks,
Chris Smith
OIT Application & Database Services
Duke University
Chris.Smith@duke.edu
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78923 - 01/17/03 04:05 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Old Hand
Registered: 07/03/01
Posts: 2984
|
Non-authorized Remedy support gives you the willies? What the heck do you think are we, chopped liver? :~)
Rick
-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Thursday, January 16, 2003 23:36 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Sorry for the delayed response -- I've been at "Remedy Charm School" (training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously purchased licenses) and ask what they can do for you. Some resellers may be more willing to help than others. And as I mentioned earlier, very few will be able to discount support, and even then, only under certain circumstances. (The real reason to use a reseller is you'll likely receive more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is considering renewing and Remedy's prices are somewhat high for our small company tastes- it would be nice to be able to have some options. Aside from not being Remedy itself, are there any other drawbacks to receiving non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
From: Action Request System discussion list(ARSList)
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#78924 - 01/17/03 04:20 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
old hand
Registered: 06/12/01
Posts: 709
Loc: TX
|
No, I don't want someone to call me... I am happy with Remedy Technical Support and the service I receive from them. As a matter of fact, I recommend them!
But, what is a support "profile"?
Claire
-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Friday, January 17, 2003 1:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Sorry for the delayed response -- I've been at "Remedy Charm School" (training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously purchased licenses) and ask what they can do for you. Some resellers may be more willing to help than others. And as I mentioned earlier, very few will be able to discount support, and even then, only under certain circumstances. (The real reason to use a reseller is you'll likely receive more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is considering renewing and Remedy's prices are somewhat high for our small company tastes- it would be nice to be able to have some options. Aside from not being Remedy itself, are there any other drawbacks to receiving non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78925 - 01/17/03 05:35 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Pooh-Bah
Registered: 06/12/01
Posts: 1940
|
Claire,
My Original posting is being cleared as I type,
However.. I have talked to many of the Customer support folks at
remedy..
This is the Consensus ...We can solve more tickets without an ONLY Email
platform... (For Basic)
You cannot properly type out your situation with the correct results via
Email.
I can explain what I need in 2 min, it takes me sometimes 8 emails over a 2
month SPAN of time
And they finally call and it is then solved in 10 Minutes.. This is a bit
Overkill in Administrative headache.
I would allow phone calls to Basic customers, NOT incoming but from us
(Remedy support) only.. If they are not there, leave a message... They
somewhat do that now.. But this 4 ~ 12 Email Over Weeks is ridiculous.
I know I have to Sleep/ Work on the EAST COAST TIME (Often get phone calls
between 5:30pm and 7:30pm ?)/
Go to the Bathroom / Lunch and Coffee... =8-) But call me where I am in...
-----Original Message-----
From: Sanford, Claire [mailto:ClaireSanford@MHHS.ORG]
Sent: Friday, January 17, 2003 11:20 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
No, I don't want someone to call me... I am happy with Remedy Technical
Support and the service I receive from them. As a matter of fact, I
recommend them!
But, what is a support "profile"?
Claire
-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Friday, January 17, 2003 1:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Sorry for the delayed response -- I've been at "Remedy Charm School"
(training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously
purchased licenses) and ask what they can do for you. Some resellers may be
more willing to help than others. And as I mentioned earlier, very few will
be able to discount support, and even then, only under certain
circumstances. (The real reason to use a reseller is you'll likely receive
more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct
all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew
support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the
willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is
considering renewing and Remedy's prices are somewhat high for our small
company tastes- it would be nice to be able to have some options. Aside from
not being Remedy itself, are there any other drawbacks to receiving
non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals,
though discounts are extremely rare. Also, partners tent to be more
responsive than Remedy direct (sorry, Remedy!), and a good account manager
will help review your support "profile", make sure you understand every line
item, and suggest ways to further reduce costs. (Personally, I've already
walked a few customers through this process, and would be happy to help you
as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all support
contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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Top
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#78926 - 01/17/03 05:38 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Old Hand
Registered: 07/03/01
Posts: 2984
|
I think it's the parameters around which your relationship with Remedy Support and Sales revolve. Your level of support, if you will.
I agree, Remedy Support's doing OK now.
Rick
-----Original Message-----
From: Sanford, Claire [mailto:ClaireSanford@MHHS.ORG]
Sent: Friday, January 17, 2003 8:20 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
No, I don't want someone to call me... I am happy with Remedy Technical Support and the service I receive from them. As a matter of fact, I recommend them!
But, what is a support "profile"?
Claire
-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Friday, January 17, 2003 1:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Sorry for the delayed response -- I've been at "Remedy Charm School" (training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously purchased licenses) and ask what they can do for you. Some resellers may be more willing to help than others. And as I mentioned earlier, very few will be able to discount support, and even then, only under certain circumstances. (The real reason to use a reseller is you'll likely receive more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is considering renewing and Remedy's prices are somewhat high for our small company tastes- it would be nice to be able to have some options. Aside from not being Remedy itself, are there any other drawbacks to receiving non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78927 - 01/17/03 05:56 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Old Hand
Registered: 07/03/01
Posts: 2984
|
Sorry, Pat, but having seen your emails, I can see why a phone call would be more efficient. 8P In my case, it's usually the opposite - I can be more structured and thorough in an email than I can in a phone call.
Of course it helps speed the process when one has asked enough questions to Support to be able to know what information they are going to need (platform info, what you've tried, etc.) without making them ask for it.
Rick
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Friday, January 17, 2003 9:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Claire,
My Original posting is being cleared as I type,
However.. I have talked to many of the Customer support folks at
remedy..
This is the Consensus ...We can solve more tickets without an ONLY Email
platform... (For Basic)
You cannot properly type out your situation with the correct results via
Email.
I can explain what I need in 2 min, it takes me sometimes 8 emails over a 2
month SPAN of time
And they finally call and it is then solved in 10 Minutes.. This is a bit
Overkill in Administrative headache.
I would allow phone calls to Basic customers, NOT incoming but from us
(Remedy support) only.. If they are not there, leave a message... They
somewhat do that now.. But this 4 ~ 12 Email Over Weeks is ridiculous.
I know I have to Sleep/ Work on the EAST COAST TIME (Often get phone calls
between 5:30pm and 7:30pm ?)/
Go to the Bathroom / Lunch and Coffee... =8-) But call me where I am in...
-----Original Message-----
From: Sanford, Claire [mailto:ClaireSanford@MHHS.ORG]
Sent: Friday, January 17, 2003 11:20 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
No, I don't want someone to call me... I am happy with Remedy Technical
Support and the service I receive from them. As a matter of fact, I
recommend them!
But, what is a support "profile"?
Claire
-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Friday, January 17, 2003 1:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Sorry for the delayed response -- I've been at "Remedy Charm School"
(training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously
purchased licenses) and ask what they can do for you. Some resellers may be
more willing to help than others. And as I mentioned earlier, very few will
be able to discount support, and even then, only under certain
circumstances. (The real reason to use a reseller is you'll likely receive
more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct
all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew
support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the
willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is
considering renewing and Remedy's prices are somewhat high for our small
company tastes- it would be nice to be able to have some options. Aside from
not being Remedy itself, are there any other drawbacks to receiving
non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals,
though discounts are extremely rare. Also, partners tent to be more
responsive than Remedy direct (sorry, Remedy!), and a good account manager
will help review your support "profile", make sure you understand every line
item, and suggest ways to further reduce costs. (Personally, I've already
walked a few customers through this process, and would be happy to help you
as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all support
contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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Top
|
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#78928 - 01/17/03 06:13 AM
Re: Official Remedy Support Contract
[Re: hkong]
|
Pooh-Bah
Registered: 06/12/01
Posts: 1940
|
I agree with that... My Email's are less than desirable... =8-P
Seems to me - conforming to Customers Needs is something that is a Must
though...
Not wants... Needs... =8->
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Friday, January 17, 2003 12:56 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Sorry, Pat, but having seen your emails, I can see why a phone call would be
more efficient. 8P In my case, it's usually the opposite - I can be more
structured and thorough in an email than I can in a phone call.
Of course it helps speed the process when one has asked enough questions to
Support to be able to know what information they are going to need (platform
info, what you've tried, etc.) without making them ask for it.
Rick
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Friday, January 17, 2003 9:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Claire,
My Original posting is being cleared as I type,
However.. I have talked to many of the Customer support folks at
remedy.. This is the Consensus ...We can solve more tickets without an ONLY
Email platform... (For Basic) You cannot properly type out your situation
with the correct results via Email. I can explain what I need in 2 min, it
takes me sometimes 8 emails over a 2 month SPAN of time And they finally
call and it is then solved in 10 Minutes.. This is a bit Overkill in
Administrative headache. I would allow phone calls to Basic customers, NOT
incoming but from us (Remedy support) only.. If they are not there, leave a
message... They somewhat do that now.. But this 4 ~ 12 Email Over Weeks is
ridiculous. I know I have to Sleep/ Work on the EAST COAST TIME (Often get
phone calls between 5:30pm and 7:30pm ?)/ Go to the Bathroom / Lunch and
Coffee... =8-) But call me where I am in...
-----Original Message-----
From: Sanford, Claire [mailto:ClaireSanford@MHHS.ORG]
Sent: Friday, January 17, 2003 11:20 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
No, I don't want someone to call me... I am happy with Remedy Technical
Support and the service I receive from them. As a matter of fact, I
recommend them!
But, what is a support "profile"?
Claire
-----Original Message-----
From: Bradford Bingel [mailto:bing@ITM3.COM]
Sent: Friday, January 17, 2003 1:36 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Sorry for the delayed response -- I've been at "Remedy Charm School"
(training) for the entire day/evening and just now getting caught up.
I'd suggest contacting your current reseller (from whom you've previously
purchased licenses) and ask what they can do for you. Some resellers may be
more willing to help than others. And as I mentioned earlier, very few will
be able to discount support, and even then, only under certain
circumstances. (The real reason to use a reseller is you'll likely receive
more attentive service and assistance in reviewing your support "profile".)
If you purchased all your licenses directly from Remedy, you should direct
all questions to the Remedy renewals team member listed on your invoice.
And Edward Earl Brown is correct -- no matter from whom you purchase/renew
support, all services are ultimately provided by Remedy.
Non-Remedy-authorized support for your Remedy applications? I get the
willies just thinking about it . . .
-- Bing
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Shawn Stonequist
Sent: Thursday, January 16, 2003 4:52 AM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Bing,
Do you know of any that would support the Chicago land area? My company is
considering renewing and Remedy's prices are somewhat high for our small
company tastes- it would be nice to be able to have some options. Aside from
not being Remedy itself, are there any other drawbacks to receiving
non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals,
though discounts are extremely rare. Also, partners tent to be more
responsive than Remedy direct (sorry, Remedy!), and a good account manager
will help review your support "profile", make sure you understand every line
item, and suggest ways to further reduce costs. (Personally, I've already
walked a few customers through this process, and would be happy to help you
as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all support
contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted
via the Web interface
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
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You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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