#78903 - 01/15/03 07:42 AM
Official Remedy Support Contract
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journeyman
Registered: 03/11/04
Posts: 198
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Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78904 - 01/15/03 08:04 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Old Hand
Registered: 07/03/01
Posts: 2984
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It's pretty tough to do. RISC Management used to offer Tier 1 support, but the problem is that only Remedy really has unfettered access to the Engineers who can say that an issue is a bug, and to get it fixed. I think there are people doing it on a small scale now, but not a large one.
Rick
-----Original Message-----
From: Charles Lowe [mailto:CLowe@RCCL.COM]
Sent: Wednesday, January 15, 2003 11:42 AM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78905 - 01/15/03 08:17 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Member
Registered: 03/11/04
Posts: 540
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Just recently we are now contacting IBM for 1st and 2nd level support for
Remedy.
Internet
CLowe@RCCL.COM@ARSLIST.ORG - 01/15/2003 02:42 PM
Please respond to arslist@ARSLIST.ORG
Sent by: ARSLIST@ARSLIST.ORG
To: ARSLIST
cc:
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
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#78906 - 01/15/03 08:25 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Stealth Member
Registered: 10/01/01
Posts: 57
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Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78907 - 01/15/03 09:06 AM
Re: Official Remedy Support Contract
[Re: hkong]
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journeyman
Registered: 03/11/04
Posts: 198
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Yep, thats what I heard too. Thanks everyone.
"There are no boundries for those with imagination and the ability to wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
Scott Hammons
S.COM> cc:
Sent by: "Action Subject: Re: Official Remedy Support Contract
Request System
discussion
list(ARSList)"
ORG>
01/15/2003 03:25
PM
Please respond to
arslist
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78908 - 01/15/03 09:41 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Pooh-Bah
Registered: 06/12/01
Posts: 1940
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Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78909 - 01/15/03 09:59 AM
Re: Official Remedy Support Contract
[Re: hkong]
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Old Hand
Registered: 07/03/01
Posts: 2984
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Yeah, take a look at the Migrator open bug list next time you feel sleepy. Yowza. That'll jump-start your heart faster than a cop in your rear-view mirror. It's really not Remedy Engineering's fault - they didn't build it, it was purchased. As far as Support goes, they have a tough job as well. I won't make the allegory that it's like being a Yugo mechanic. That will be for someone else to say. Really.
You might also look at Panacea. It's probably more proven than IT Masters' migration tool, which, though it may be very good, is still pretty young. They use very different licensing models, too, that may or may not work better for you.
Rick
-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Wednesday, January 15, 2003 13:41 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78910 - 01/15/03 01:24 PM
Re: Official Remedy Support Contract
[Re: hkong]
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Old Hand
Registered: 06/12/01
Posts: 2103
Loc: California
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Pat,
I set up a section on our website to offer your "wish list"
of things you like from Remedy and critique of their support.
got to wonder if Remedy reads this kind of stuff, I think they
do and someone inside over there is looking out for you ?
BTW: You can also now review what other listers have offered
as suggestions too !!
Probably won't fix your owiee but the pen is mightier then the
sword sometimes....AMEN.
Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Zandi Patrick S TSgt AFRL/IFOSS
Sent: Wednesday, January 15, 2003 1:41 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Speaking of support...I am about to Kill Licensing...
I have tried and tried to Purge... a migrator license...
And it does not work... Now The license I have been awaiting for 3
weeks.,.,,, They decide to inform me... They need to deregister (or
som,ething) others first...
I told them.. I do not care what they have to de-register,,, Just get the
license.. I am not responsible for thier Terrible application that does not
work... It either allows a purge or it does not..
give me a license... This is junk !! I am about to jump on the itmasters
wagon.. Real soon... Migrator also has several bugs.. which I need
repaired.. and so .. Ohhh Forget it.. I am gunna talk to the Boss..
ITMasters is looking real nice.. Signed just flat Frustrated with (Garbage
00ppss BASIC +, could anyone tell me what the Plus was for ?? + PAIN, +
TIME + SUFFERING + HEADACHES) hmmmm..
-----Original Message-----
From: Charles Lowe
To: ARSLIST@ARSLIST.ORG
Sent: 1/15/03 2:42 PM
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield
it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send
eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
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#78911 - 01/15/03 06:48 PM
Re: Official Remedy Support Contract
[Re: hkong]
|
enthusiast
Registered: 03/11/04
Posts: 261
|
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
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#78912 - 01/16/03 12:51 AM
Re: Official Remedy Support Contract
[Re: hkong]
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enthusiast
Registered: 03/11/04
Posts: 228
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**
Bing,
Do you know of any that would support the Chicago land area? My company is considering renewing and Remedy's prices are somewhat high for our small company tastes- it would be nice to be able to have some options. Aside from not being Remedy itself, are there any other drawbacks to receiving non-Remedy support?
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Bradford Bingel
Sent: Thursday, January 16, 2003 00:49
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
**
Some Remedy resellers are still able to offer support contract renewals, though discounts are extremely rare. Also, partners tent to be more responsive than Remedy direct (sorry, Remedy!), and a good account manager will help review your support "profile", make sure you understand every line item, and suggest ways to further reduce costs. (Personally, I've already walked a few customers through this process, and would be happy to help you as well. Call!)
-- Bing
Bradford Bingel ("Bing")
ITM3 - San Francisco Bay Area
bing@itm3.com (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Scott Hammons
Sent: Wednesday, January 15, 2003 12:25 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Official Remedy Support Contract
Charles,
I just went through this process. Remedy is taking control of all
support contracts. You won't be able to get quotes from anyone else.
Scott
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@ARSLIST.ORG] On Behalf Of Charles Lowe
Sent: Wednesday, January 15, 2003 1:42 PM
To: ARSLIST@ARSLIST.ORG
Subject: Official Remedy Support Contract
Just curious, anyone every bid this out and got a lower cost than direct
from Remedy?
"There are no boundries for those with imagination and the ability to
wield it."
Regards,
Charles Lowe, Remedy Analyst
IT - Enterprise Technology & Operations
Royal Caribbean International & Celebrity Cruises
Phone (305)982-2937 Cell (786)218-0027
You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support,
please send eMail to support@arslist.org
You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org. For ARSList support, please send eMail to support@arslist.org
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface
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