**
Gidd,
Please send that excel sheet. It will be of help.

At 05:04 AM 12/31/2002 -0800, you wrote:


**
Emad,

Play with the anticipated changes by creating an Excel Pivot table and you will have
your "cause and effect". I have created examples of this and can send you a copy?

Recently I created an example for Asset Management that you can now download
off our website.

http://www.buoyantsolutions.net/download.htm

Under Misc !

HTH

Regards...Gidd




-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:ARSLIST@ARSLIST.ORG]On Behalf Of Emad M. Zaky
Sent: Monday, December 30, 2002 11:01 PM
To: ARSLIST@ARSLIST.ORG
Subject: Category and location levels


**
Listers,

I am wondering what the effects are of increasing the levels for categories and locations ? has anyone tried this? how much work is invloved?

Regards,
Emad
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Thanks and Best Regards,
Emad M. Zaky
Technical Engineer
CyberMak Information Systems W.L.L.
P.O.Box 886, Safat 13009,Kuwait,
Mobile : (+965) 656-6827
Phone :

(+965) 484-7068
(+965) 482-0883
(+965) 481-1841
(+965) 481-5756
Email: mailto:emad.cybermak@makharafi.net
To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@arslist.org You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface

Jeff,
The client was using Support Magic which has five levels of categorization,
and they want to keep the same structure as it is.
There is a large over head in modifying this, since it has a 'ripple
effect' in Help Desk as well as other related Remedy apps. But we need to
try this.

At 10:28 AM 12/31/2002 -0500, jeffery.hodges@citicorp.com wrote:
>Emad,
>
>What is the problem you are attempting to address by increasing the hierarchy
>of Category Type and Item.? If you have 3 levels and 8 choices per level you
>get 512 total choices. If you increase to 10 choices each level that's 1000
>possible permutations. Adding another level gives 10000 choices. The issue
>with a complex hierarchy is the impact on the user making the selection.
>Requiring users to choose from 4000~ 10000 choices is almost guaranteeing
>that
>you will not get a consistent response and even more important consistent
>metrics. Unless the total hierarchy drives workflow, i.e. assignment,
>escalation, task definition.... I would say keep the Category, Type and
>Item to
>as few as necessary and then add additional fields to track the
>information you
>were going to add levels on. I like to use Cat, Type and Item to define the
>Service, i.e. what being performed and then use other field combinations to
>define Where, When, Who , Why and How. Since Cat, Type and Item drive
>assignment, approval, escalation and task definition your choices will
>reflect
>your organization.
>
>-jeff
>
>-----Original Message-----
>From: emad.cybermak [SMTP:emad.cybermak@MAKHARAFI.NET]
>Sent: Tuesday, December 31, 2002 1:01 AM
>To: ARSLIST
>Cc: emad.cybermak
>Subject: Category and location levels
>
> << File: Category and location levels.HTM >>

Thanks and Best Regards,
Emad M. Zaky
Technical Engineer
CyberMak Information Systems W.L.L.
P.O.Box 886, Safat 13009,Kuwait,
Mobile : (+965) 656-6827
Phone :

(+965) 484-7068
(+965) 482-0883
(+965) 481-1841
(+965) 481-5756
Email: mailto:emad.cybermak@makharafi.net


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