On Sat, 28 Dec 2002 05:20:50 -0500, Ghada Shana'a
wrote:
>Platform:
> Server : Windows 2000 / ARS 5.0.1 / HelpDesk 4.0 / SQL 8.0
> Clients : Windows 2000 / ARUser 5.0.1
>
>
>I'm trying to enable the Cross-Reference option on oyr server; what I did
>is as follows:
>
>1. I enabled the 'Cross Reference Blank passwords' on the server
>2. All Remedy users have userids identical to their NT users
>3. On the client side, the option "Prompt for Login" is un-selected.
>
>What is happening is that Remedy is accepting the NT password to login to
>Remedy, but it is always asking for the password, no matter how many times
>the user logs on.
>
>Any hints, please?
>
>Thanks and regards,
>
>Ghada Shana'a
>CIO HelpDesk Manager
>Bahrain
>
>
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Hi Ghada,
I had have this behaviour, when I didn't define a user under accounts in
the login window. After defining a user account so you can chosse it from
the menu in the login window, all was okay.
HTH,
Guido
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