Robert,
I look forward to your feedback in January. I plan to upgrade to 5.1 very
soon and would also like to send HTML notifications.

Russ






>From: "Kern Robert (SBA)"
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@ARSLIST.ORG
>Subject: WG: Outgoing Email Template in 5.1
>Date: Thu, 19 Dec 2002 11:04:06 +0100
>
>Hi there,
>
>I suppose that no one really tryed using the new feature to it's finest
>already =)
>...yes, after all it indeed it is brand new actually.
>
>I will dig deeper into that one, as the possibilities really seem to be
>promising. Like also modifying requests via incoming email, security
>features, multiple mailboxes (for example if you have Helpdesk staff over
>at different countries), different templates and and and.
>
>Let's see if I can work out something nice and post over the list in
>January.
>
>I think the documentation of the Engine is really good and all that, but
>could have been even better, with a more "result based" type of
>description, like "here is the goal" and "here is how you achieve that" =)
>
>
>Happy Holidays!
>Robert
>
> > -----Ursprungliche Nachricht-----
> > Von: Kern Robert (SBA)
> > Gesendet am: Mittwoch, 18. Dezember 2002 17:11
> > An: 'ARSLIST@ARSLIST.ORG'
> > Betreff: Outgoing Email Template in 5.1
> >
> > Hello list,
> >
> > we finally gave the new AR Email Enginge a try, with the goal to achive
>something like the following:
> >
> > Current situation:
> > An Escalation is sending out a plain text file as email, with the notify
>action
> >
> > Goal:
> > An Escalation is sending out an Email with a HTML attachment, which is
>formated and contains variables (like the RequestID), which get filled by
>the Email Engine
> >
> > Well, sounds easy so far =), but we really have run into issue here, in
>terms of understanding the process (even after reading the manual =) and
>achieving the desired outcome.
> >
> > The steps we basically tryed:
> > Creating a template named "test.html" with the following content only
>(to make it easy):
> >

This form was submitted by #$$Submitter$$#.
> >
> > We then added the HTML file at the "Email Templates Form" (creating a
>new request over there) and attached the HTML file as "attachment" and
>instructed the Escalation to use that template, on the notify action (with
>adding the Template name over at the "Content" line).
> >
> > After giving it a try, the HTML file was really attached at the outgoing
>Email, but the "Submitter" variable was not filled. Therefore the outcome
>was the following:
> > This form was submitted by #$$Submitter$$#
> >
> > After that we deleted the attachment over at the templates form and
>attached the template directly. Again the Template was attached properly
>(this time not as an attachment, but in the body of the Email), but again
>the variable was not set and the text was like posted above.
> >
> >
> > Hmmm, we tryed things a little further, with adding more information at
>the template, like Action and Server and Form name and that a like, but the
>outcome was similiar to the above posted. In the meanwhile, after reading
>the manual some more times, I am not really that sure now if the above
>posted goal can really be achieved that easy =)
> >
> > Has anyone of the list tryed making use of that new Remedy feature
>already? ...it's leaving me a little clueless at the moment, to say the
>least =)
> >
> >
> > Thanks all and happy holiday for everyone on the list (suppose most are
>in holidays already =)
> >
> > Robert
> >
>
>
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