**

FYI

Edward

Remedy wrote:

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> [Remedy]
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Remedy...Your Business, Your Way.

By now, you have seen a number of recent
communications about Remedy, including the
announcement of our acquisition by BMC
Software. We at Remedy look forward to our
future with BMC – and we are excited that
the future is starting now!

You may have questions about these
announcements and what they mean to you and
your relationship with Remedy. We want to
make sure that you get the answers you need.
Therefore, we invite you to participate in a
number of forums where we can meet, both
virtually and in person.

First, please join us for a conference call
with the Remedy Executive Team on Thursday,
10 October, at 9am PST/12pm EST/5pm GMT. The
executives will share their thoughts on the
proposed acquisition as well as on what you
can expect from Remedy now and into the
future. If you have specific questions that
you would like to have addressed on the
call, please send them to
announcements@remedy.com. Call in details
[Image] are: (800) 214-0745 (USA/Canada) and (719) [Image]
457-0700 (international), then dial the
following passcode: 433104.

Second, we want to make sure you know that
Remedy will return to Gartner ITxpo this
year. As an exhibitor in the ITxpo
Technology Showcase, we will demonstrate
what could be the event’s most important
technology for the Service Management
market: the latest release of Action Request
System(r). AR System(r) 5.1 includes
ground-breaking Web Services capabilities
that redefine the term “ease of integration”
for IT applications. Gartner ITxpo runs from
6-11 October, in the Walt Disney World
Dolphin Hotel, Orlando. If you are
attending, please visit us at booth #345. We
will be talking about the changes we are
making to our business, and how we can help
you drive the changes needed in your
business.

We also have just re-launched the Remedy
website and invite you to experience our new
look and feel. While you are there, you can
download updated Remedy-branded collateral.
Please visit us at www.remedy.com and
explore Remedy’s future – and our present.

Copyright 2002 Peregrine Remedy Inc. All rights reserved.

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