**

Thanks Michael

Actually I was told PinkElephant, does have a certification for software
tools named PinkVerify. They recognize Remedy ARS and its applications
to be enabled for ITIL best practices, and the information is in their
website www.pinkelephant.com

Kind Regards,
Mauricio

Mauricio Meraz Aguilera
De Jongh Computing Systems Mexico

Paseo de la Reforma No. 10 Piso 19
Torre Caballito
Col. Centro C.P. 06400
Tel: 52 55 56281218
Fax: 52 55 56281212


-----Mensaje original-----
De: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM] En nombre de Michael Worts
Enviado el: Martes, 03 de Septiembre de 2002 03:07 a.m.
Para: ARSLIST@LISTSERV.QMXS.COM
Asunto: Re: PinkElephant or others: Certification?

**

Mauricio,

If you follow this link you will find some information on the Remedy
ITIL
Problem Management extension which is basically an add-on the the "out
of
the box" products.

HTH,

Mike.

http://supportweb.remedy.com/docs/eBIS/HelpDesk/4.0/ITILprobmgmtextn.
pdf

Michael Worts
IBM Global Services
Phone: 01483 875273
Mobile: 07801 755346
VPN: (716) 5273
mailto:michael.worts@ntl.com

If you have a Remedy problem or question, log it with the IT Helpdesk on
3333.


-----Original Message-----
From: Mauricio Meraz Aguilera [mailto:mauricio.meraz@DJCS.COM.MX]
Sent: 02 September 2002 22:39
To: ARSLIST@LISTSERV.QMXS.COM
Subject: PinkElephant or others: Certification?


**

Mauricio Meraz Aguilera
De Jongh Computing Systems Mexico

Paseo de la Reforma No. 10 Piso 19
Torre Caballito
Col. Centro C.P. 06400
Tel: 52 55 56281218
Fax: 52 55 56281212


Hello Listers

I have a question for you. Are Remedy Applications (HD,AM,CM) approved
or certified by an external entity like Helpdesk Institute, Pink
Elephant, ITSM Forum, or whatever, to be enabled for ITIL or any other
methodology, best practice, framework, etc???

I mean, does Remedy have a formal statement or certification about this?
Anyway, is there actually an official certificate given by any
institution?

Regards,

Mauricio M.
DJCS Mexico




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