**
My Office is about to purchase the HelpDesk application from Remedy and retire our tired old Homegrown version.

One of the steps that we will be doing is installing the PalmLink along with it. Does the HelpDesk app come with palm form already built????

How about a web view?

Warren

**

This integration when I left the company, end February, was an option.

**
Warren,

With V.4.0.3, we had to buy Palm support licenses separately, and it was only "fixed" licenses.



Betty Amble, MCSE, CNE
Senior Technical Support Analyst
Remedy Administrator
IS Help Desk



-----Original Message-----
From: Warren Baltimore [mailto:baltimore-1@MEDCTR.OSU.EDU]
Sent: Thursday, August 08, 2002 3:46 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: HelpDesk "Out of the Box"


**
My Office is about to purchase the HelpDesk application from Remedy and retire our tired old Homegrown version.

One of the steps that we will be doing is installing the PalmLink along with it. Does the HelpDesk app come with palm form already built????

How about a web view?

Warren





++++++CONFIDENTIALITY NOTICE+++++

The information in this e-mail may be confidential and/or privileged.

If you are not the intended recipient or an authorized representative

of the intended recipient, you are hereby notified that any review,

dissemination or copying of this e-mail and its attachments, if any,

or the information contained herein is prohibited. If you have received

this e-mail in error, please immediately notify the sender by return

e-mail and delete this e-mail from your computer system. Thank you.

**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>
>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx

**

I do not believe this to be true. I think the way Remedy is structured,
it will be the only thing that remains of Peregrine. In the recent
past, Peregrine has announced that it plans to have the Remedy piece of
the business returning a profit by the end of the year.

Also, Remedy is so heavily imbedded in government agencies, large
corporations all over are dependant on the product. Even if Peregrine
goes belly up, the Remedy product itself will outlive the collapse

-- My two cents

Kind Regards,
Axton Grams
Independent Remedy Consultant
Cell: (903)624-7133
Email: axton.grams@inspirationaltechnologies.com
Web Site: http://www.inspirationaltechnologies.com



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM] On Behalf Of Dan Wilson
Sent: Thursday, August 08, 2002 6:20 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"

**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an
outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE,
at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org

**

Well, Dan, you are obviously focusing on the Peregrine side of things, where all is not well. The Remedy part of Peregrine is doing quite well, naysayers like yourself to the contrary. I, like Chris, have seen some great things coming out of Remedy engineering. In fact, they've increased their percentage of $$ going to R&D, while maintaining same in Support, which is augmented by this list. Separating themselves from Peregrine has done and will continue to do wonders for Remedy's morale, and its ability to care for its customers via sales and support.

They're around for the long haul, and I am planning on taking the ride with them. There isn't another development platform like ARS.

Rick

-----Original Message-----
From: Dan Wilson [mailto:danwilson42@HOTMAIL.COM]
Sent: Thursday, August 08, 2002 4:20 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"


**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>
>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx

**

If there is anyone on the list who thinks like Dan or has Management
that thinks like Dan and is therefore planning on converting from Remedy
or not buying needed additional Remedy licenses or Remedy product please
contact me off the list. I can arrange meetings with people that will
change your thinking and understanding of the situation.

In my opinion the future is bright the tunnel just might be longer than
I would like, but there is a light at the end of the tunnel.

Ed Reynolds
Vice President QMX SUPPORT SERVICES INC.
Home/Office: 818-884-4013
Cell: 818-421-8946
Home FAX: 818-884-2025
E-Mail: EReynolds@QMXS.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM] On Behalf Of Rick Cook
Sent: Thursday, August 08, 2002 19:31
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"

**

Well, Dan, you are obviously focusing on the Peregrine side of things,
where all is not well. The Remedy part of Peregrine is doing quite
well, naysayers like yourself to the contrary. I, like Chris, have seen
some great things coming out of Remedy engineering. In fact, they've
increased their percentage of $$ going to R&D, while maintaining same in
Support, which is augmented by this list. Separating themselves from
Peregrine has done and will continue to do wonders for Remedy's morale,
and its ability to care for its customers via sales and support.

They're around for the long haul, and I am planning on taking the ride
with them. There isn't another development platform like ARS.

Rick

-----Original Message-----
From: Dan Wilson [mailto:danwilson42@HOTMAIL.COM]
Sent: Thursday, August 08, 2002 4:20 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"


**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an
outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE,
at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org

**

Dan,

Let me add my voice to the other listers:

Remedy is NOT going away, it is sound and the product development
continues to enhance an already powerful platform. You are either
misguided or misinformed and certainly in the minority as evidenced
by the attendees of this list.

Almost 2 years ago the Federal Gov't gave EDS a US$2.4 Billon deal
for Remedy and this is public record. While the economic tide
may be against Peregrine, Remedy continues to show solid business
performance and outstanding support for it's loyal customers.

Perhaps you are working for Peoplesoft or one of those other
wannabies?

my personal 2 cents !



Regards...Gidd




-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM]On Behalf Of Dan Wilson
Sent: Thursday, August 08, 2002 4:20 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"


**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Well put Ed, Christopher & Rick, I agree. There is light at the end of
the tunnel. And it is NOT a train, but a wonderful sunrise.

Doug Tanner
President / CEO
Ultimate Workflow Integration Partners
RAC / Remedy Instructor
704-947-0741
704-947-0781 (Fax)

DISCLAIMER: The information contained in this message may be privileged
and confidential and protected from disclosure. If the reader of this
message is not the intended recipient, an employee or agent responsible
for delivering this message to the intended recipient, you are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this
communication in error, please notify us immediately by replying to the
message and deleting it from your computer.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM] On Behalf Of Ed Reynolds
Sent: Thursday, August 08, 2002 11:00 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"

**

If there is anyone on the list who thinks like Dan or has Management
that thinks like Dan and is therefore planning on converting from Remedy
or not buying needed additional Remedy licenses or Remedy product please
contact me off the list. I can arrange meetings with people that will
change your thinking and understanding of the situation.

In my opinion the future is bright the tunnel just might be longer than
I would like, but there is a light at the end of the tunnel.

Ed Reynolds
Vice President QMX SUPPORT SERVICES INC.
Home/Office: 818-884-4013
Cell: 818-421-8946
Home FAX: 818-884-2025
E-Mail: EReynolds@QMXS.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM] On Behalf Of Rick Cook
Sent: Thursday, August 08, 2002 19:31
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"

**

Well, Dan, you are obviously focusing on the Peregrine side of things,
where all is not well. The Remedy part of Peregrine is doing quite
well, naysayers like yourself to the contrary. I, like Chris, have seen
some great things coming out of Remedy engineering. In fact, they've
increased their percentage of $$ going to R&D, while maintaining same in
Support, which is augmented by this list. Separating themselves from
Peregrine has done and will continue to do wonders for Remedy's morale,
and its ability to care for its customers via sales and support.

They're around for the long haul, and I am planning on taking the ride
with them. There isn't another development platform like ARS.

Rick

-----Original Message-----
From: Dan Wilson [mailto:danwilson42@HOTMAIL.COM]
Sent: Thursday, August 08, 2002 4:20 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"


**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an
outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE,
at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org

**

Gidd,

This is another one of those times when your response mirrors my thoughts.
Dan's original note sounds like a build-up to a sales pitch.


Betty Amble, MCSE, CNE
Senior Technical Support Analyst
Remedy Administrator
IS Help Desk





-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Friday, August 09, 2002 12:41 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"


**

Dan,

Let me add my voice to the other listers:

Remedy is NOT going away, it is sound and the product development
continues to enhance an already powerful platform. You are either
misguided or misinformed and certainly in the minority as evidenced
by the attendees of this list.

Almost 2 years ago the Federal Gov't gave EDS a US$2.4 Billon deal
for Remedy and this is public record. While the economic tide
may be against Peregrine, Remedy continues to show solid business
performance and outstanding support for it's loyal customers.

Perhaps you are working for Peoplesoft or one of those other
wannabies?

my personal 2 cents !



Regards...Gidd




-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM]On Behalf Of Dan Wilson
Sent: Thursday, August 08, 2002 4:20 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: HelpDesk "Out of the Box"


**

For those of you getting ready to purchase Remedy -- I'm surprised.
Peregrine is on it's last leg and Remedy will probably go with them. The
products will probably be around but you'll be writing POs to several
different companies for the same product you have today. It's already
happening on the Peregrine side. You'll receive little support, an outdated
product due to a lack of continuing development, and a sales and support
structure that's very disenchanted.



>From: Warren Baltimore
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: HelpDesk "Out of the Box"
>Date: Thu, 8 Aug 2002 16:46:22 -0400
>
>**
>
>My Office is about to purchase the HelpDesk application from Remedy and
>retire our tired old Homegrown version.
>
>One of the steps that we will be doing is installing the PalmLink along
>with it. Does the HelpDesk app come with palm form already built????
>
>How about a web view?
>
>Warren
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org





MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



++++++CONFIDENTIALITY NOTICE+++++
The information in this e-mail may be confidential and/or privileged.
If you are not the intended recipient or an authorized representative
of the intended recipient, you are hereby notified that any review,
dissemination or copying of this e-mail and its attachments, if any,
or the information contained herein is prohibited. If you have received
this e-mail in error, please immediately notify the sender by return
e-mail and delete this e-mail from your computer system. Thank you.