A year or so ago there was a brief discussion on the list regarding Remedy
<br />and database normalization ... Adam Wilkinson made a great argument against
<br />normalization in the case of Help Desk (related to maintaining historically
<br />accurate data).
<br />
<br />I also vaguely recall a whitepaper that circulated detailing reasons why it
<br />would not be good to normalize Remedy's DB. Does that ring a bell for
<br />anyone? Do any of you have a copy of it you'd be able to provide?
<br />
<br />Of course, I'd much rather be focusing on functional requirements ... but
<br />if anyone has any other arguments against normalization, please post them!
<br />
<br />Best regards,
<br />Eric Day
<br />
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