Rick,
I was with you until you said "escalation". I doubt that would work.
In a v5.1+ server and client then the Active Link (only) Run process
"command" of "PERFORM-ACTION-EXIT-APP" (Description: Exits the Windows
client, or logs out of the web client.) would work. However you need to
trigger this in an active link and not an escalation.
So, add a Global Date/Time field to all forms on your server and add two
active links to all forms.
Active Link1:
On submit/modify/window open/ and any other even that qualifies for the
clock to "start over" again...
(Note if you want this to be reset on gain/lose focus then it will take
many, many more active links...)
Run IF:
If Action:
'Global field' = $ TIMESTAMP $
Active Link2:
On TIME INTERVAL [New feature in v5.1+] = (However often you want to
check...)
Run IF:
'Global field' <= ($ TIMESTAMP $ - 60*60*(x)) [Set x to the number of
hours between "active link 1 events"]
If Action:
Either.... force an exit, but that might be a bit rude to your
users.....
Or
Open a dialog that asks them to "exit now?".. then force a time-out on
that dialog after... 30/60 seconds and do a forced log-off.
If you use the dialog and the user is in the middle of an multi hour
call then they can click "no" and the dialog can set 'Global field' to $
TIMESTAMP $ on close to reset the clock. If you do not use the dialog, then
they may not be happy with the results... Then again, if there is a window
with uncommitted changes, the user tool might ask "close window without
saving changes"? You really should think about the details some and do some
UAT[User Acceptance Testing] before implementing something like this. :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS=Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
"Rick Cook"
OM> cc:
Sent by: "Action Subject: Re: Auto Log out
Request System
discussion
list(ARSList)"
ORG>
12/31/2002 09:04
AM
Please respond to
arslist
From one Richard to another,
In 5.x, you have the Close Window action available, and there is also a new
Process called something like Close-Application (it's in the back of the
Workflow Admin Guide). You could have a temp field in their User record
updated every time they modify a form, and/or maybe check the last modified
date of the User Preferences form. Have an Escalation run every few
minutes to check that against $TIMESTAMP$, and run the process for the
matches.
Rick
P.S. My sister's boss' husband (in Oregon) is also named Richard Cook.
Weird.
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