**

When a CHG:Change ticket has open CHG:Tasks associated with it that are still open, the system will allow the main ticket to be put in a Resolved status.

Is this something that is "broken" or missing? Shouldn't the main CHG ticket be forced to stay open until the tasks are closed?

There is workflow that will pop up a warning message
"CHG:CHG-ResolvedWithOpenTask02" but this is a filter and it doesn't stop the ticket from being resolved.

ARS 4.5.2 - HD 4.0.3
Oracle 8.1.7
NT 4.0 SP6

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 6300
clairesanford@mhhs.org

**

Claire,
I just encountered this. The filter only provides a warning but will let
you resolve the main change with open tasks. I changed the filter to an
error message to prevent this.

Chris Smerz

At 11:51 AM 7/15/2002 -0500, you wrote:
>**
>
>When a CHG:Change ticket has open CHG:Tasks associated with it that are
>still open, the system will allow the main ticket to be put in a Resolved
>status.
>
>Is this something that is "broken" or missing? Shouldn't the main CHG
>ticket be forced to stay open until the tasks are closed?
>
>There is workflow that will pop up a warning message
>"CHG:CHG-ResolvedWithOpenTask02" but this is a filter and it doesn't stop
>the ticket from being resolved.
>
>ARS 4.5.2 - HD 4.0.3
>Oracle 8.1.7
>NT 4.0 SP6
>
>Claire Sanford
>Information Systems Division
>Memorial Hermann Healthcare System
>Phone: 713 448 6035
>Fax: 713 448 6300
>clairesanford@mhhs.org
>
>
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