**

Listers,

I added a new group and populated it. It is still not showing on the list
of available groups when I input a new ticket.

Group name is Product Management. It shows correctly in the Group,
ConfigManageGroup, and ApplicationGroup forms. I tried doing arreload on
User and Group, and also rebooted the Remedy server. (Those steps have
worked in the past).

Our setup is Server and User 5.0
WinNT 4.0
SQL 7

Thanks for your help,
Maureen

Check the permissions on the field (but in this case I dont think this is the
problem
if all you did was add a Support Group).

Also, just confirm that the group you created is infact a Support Group.
Im assuming that this is for the HelpDesk module and the group was created
using the Remedy Configuration Manager. Since we have both production
and development server confirm that it was created on the intended server.

Sorry if all this is obvious, but I have falled in these rabbit holes before. =)

Jose Leon

7/15/2002 12:07:43
Internet (Embedded image moved to file: pic28188.pcx)
MSHARKEY@tideworks.com - 07/15/2002 12:07 PM


Please respond to ARSLIST@listserv.vistait.com

To: ARSLIST

cc:

bcc: Jose LEON


Subject: Group not Showing




**

Listers,

I added a new group and populated it. It is still not showing on the list
of available groups when I input a new ticket.

Group name is Product Management. It shows correctly in the Group,
ConfigManageGroup, and ApplicationGroup forms. I tried doing arreload on
User and Group, and also rebooted the Remedy server. (Those steps have
worked in the past).

Our setup is Server and User 5.0
WinNT 4.0
SQL 7

Thanks for your help,
Maureen



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www.ARSLIST.org


This message and any attachments (the "message") is
intended solely for the addressees and is confidential.
If you receive this message in error, please delete it and
immediately notify the sender. Any use not in accord with
its purpose, any dissemination or disclosure, either whole
or partial, is prohibited except formal approval. The internet
can not guarantee the integrity of this message.
BNP PARIBAS (and its subsidiaries) shall (will) not
therefore be liable for the message if modified.

---------------------------------------------

Ce message et toutes les pieces jointes (ci-apres le
"message") sont etablis a l'intention exclusive de ses
destinataires et sont confidentiels. Si vous recevez ce
message par erreur, merci de le detruire et d'en avertir
immediatement l'expediteur. Toute utilisation de ce
message non conforme a sa destination, toute diffusion
ou toute publication, totale ou partielle, est interdite, sauf
autorisation expresse. L'internet ne permettant pas
d'assurer l'integrite de ce message, BNP PARIBAS (et ses
filiales) decline(nt) toute responsabilite au titre de ce
message, dans l'hypothese ou il aurait ete modifie.

**

Maureen,

Have you gone to Support Specifics in Config Mgr and added skills to the
group?

Ricki Heinig
Remedy Admin
Liberty Medical Supply
rickih@libertymedical.com
Phone (772) 398-5904
Fax (772) 398-4104

**

check the group form for group type: is it other than none?

Mike J.

>>> MSHARKEY@TIDEWORKS.COM 07/15/02 12:07PM >>>
**

Listers,

I added a new group and populated it. It is still not showing on the
list
of available groups when I input a new ticket.

Group name is Product Management. It shows correctly in the Group,
ConfigManageGroup, and ApplicationGroup forms. I tried doing arreload
on
User and Group, and also rebooted the Remedy server. (Those steps
have
worked in the past).

Our setup is Server and User 5.0
WinNT 4.0
SQL 7

Thanks for your help,
Maureen


To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org

**

That was it, Barb.

I don't add groups very often, and we don't assign specific skills to
groups, so I had forgotten that step.

Thanks very much for your help!

Maureen



-----Original Message-----
From: BCSiebert@aol.com [mailto:BCSiebert@aol.com]
Sent: Monday, July 15, 2002 9:41 AM
To: MSHARKEY@tideworks.com
Subject: Re: Group not Showing


Maureen,
I'm assuming from your description that you are using Remedy's Help Desk
application. There is a form called SHR:Assignment which is actually used
to figure out what groups are displayed on the menu. What I do in a case
like yours is open ARS in the User Tool, open the SHR:Assignment form, and
search for all records where Assignee Type = "Group with Skills". If your
new group isn't there, then you'll have to add it here. I usually look at a
similar group and make the necessary modifications. Be very careful with
this form as it drives a great deal of workflow and as the message on it
says you should use the Configuration Manager. However, I find that I
frequently have to manually update this form.
If you have further questions, feel free to email me.
Barb Siebert
Senior Consultant/RAC
VISTA Information Technologies

**

**

--0=yVatfm5NKV34FqTJBQDSRmCVAVGZmi2syo8mfm4isCqwbducQumaJkSN
Content-Type: text/plain; charset="us-ascii"
Content-Disposition: inline



Check the permissions on the field (but in this case I dont think this is the
problem
if all you did was add a Support Group).

Also, just confirm that the group you created is infact a Support Group.
Im assuming that this is for the HelpDesk module and the group was created
using the Remedy Configuration Manager. Since we have both production
and development server confirm that it was created on the intended server.

Sorry if all this is obvious, but I have falled in these rabbit holes before. =)

Jose Leon

7/15/2002 12:07:43
Internet (Embedded image moved to file: pic28188.pcx)
MSHARKEY@tideworks.com - 07/15/2002 12:07 PM


Please respond to ARSLIST@listserv.vistait.com

To: ARSLIST

cc:

bcc: Jose LEON


Subject: Group not Showing




**

Listers,

I added a new group and populated it. It is still not showing on the list
of available groups when I input a new ticket.

Group name is Product Management. It shows correctly in the Group,
ConfigManageGroup, and ApplicationGroup forms. I tried doing arreload on
User and Group, and also rebooted the Remedy server. (Those steps have
worked in the past).

Our setup is Server and User 5.0
WinNT 4.0
SQL 7

Thanks for your help,
Maureen



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


This message and any attachments (the "message") is
intended solely for the addressees and is confidential.
If you receive this message in error, please delete it and
immediately notify the sender. Any use not in accord with
its purpose, any dissemination or disclosure, either whole
or partial, is prohibited except formal approval. The internet
can not guarantee the integrity of this message.
BNP PARIBAS (and its subsidiaries) shall (will) not
therefore be liable for the message if modified.

---------------------------------------------

Ce message et toutes les pieces jointes (ci-apres le
"message") sont etablis a l'intention exclusive de ses
destinataires et sont confidentiels. Si vous recevez ce
message par erreur, merci de le detruire et d'en avertir
immediatement l'expediteur. Toute utilisation de ce
message non conforme a sa destination, toute diffusion
ou toute publication, totale ou partielle, est interdite, sauf
autorisation expresse. L'internet ne permettant pas
d'assurer l'integrite de ce message, BNP PARIBAS (et ses
filiales) decline(nt) toute responsabilite au titre de ce
message, dans l'hypothese ou il aurait ete modifie.


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