That error message isn't listed in the Remedy Support knowledgebase. Could be MidTier wasn't installed correctly before installing Help Desk. Here's one way to test that MidTier is correctly installed:
1. Reboot the web server
2. Test that the JSP Engine by accessing the ServletExec Admin panel from the Start>Programs>New Atlanta>ServletExec 4.1 ISAP>ServletExec Admin icon
3. Test the Mid-Tier installation by opening the Mid Tier Configuration Tool using the Start>Programs>Action Request System 5.0 Mid Tier>Configure ARSYSTEM on Local Host icon.
Test from the local machine (following the instructions above) and then, from a non-local machine.
If that doesn't work, consider restarting the installation process and verify a good MidTier installation, then reinstall Help Desk.
Bradford Bingel ("Bing") and Ed Reynolds
QMX Support Services Inc. ( http://www.qmxs.com/)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Chandra Reddy
Sent: Thursday, July 11, 2002 5:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Error Testing Web Client Functionality
**
I have just installed ARS 5.01 and Help Desk 5.01 on Solaris.
I have installed HelpDesk software as documented. When I try to test the
Web Client Functionality
http://playbox/arsys/apps/en/playbox/RSMWeb/RSMStart.jsp
I get the following error.
ARERR [9217]
File not found.
I could not find anything on Remedy support site. If anyone of you ran
into this issue, please let me know how to fix the problem.
Thanks,
Chandra
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