Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven’t quite figure it out yet.

I know that the field references will have to be F, but I can’t get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier


Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

Matt,

Chis' ( download )example can be found on our website as well as yours !

Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Reinfeldt, Matt
Sent: Wednesday, July 10, 2002 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier


Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier


Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

Gidd,

can you tell it's been one of those days? See! I *knew* I had seen it somewhere.... ;-) ugh... I need more coffee or something...

http://www.mattreinfeldt.com/apps , Michelle... or http://www.buoyantsolutions.net/download1.htm

Matt
-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Wednesday, July 10, 2002 03:08 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier


Matt,

Chis' ( download )example can be found on our website as well as yours !

Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Reinfeldt, Matt
Sent: Wednesday, July 10, 2002 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier


Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier


Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

My web developer says that he shouldn’t have to use API. I should be able to tell him how to do this on the back end via an HTTP post or query. I believe that it is possible on ARWeb 4.0. I haven’t found anything in the documentation for Mid-Tier, yet.

Thanks for your response,
Michelle

-----Original Message-----
From: Reinfeldt, Matt [mailto:Matt.Reinfeldt@USCELLULAR.COM]
Sent: Wednesday, July 10, 2002 2:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier

Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier
Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

**

Hi Michelle,

One might want to consider web services for this requirement. There are
plenty of other alternatives, but after seeing examples of the web
services implementation in the upcoming Remedy release, it looks very
encouraging.

You can go to http://www.peregrine.com/devcommunity/productinfo.htm
and review Remedy's web services white paper if you need some additional
background on web services. The folks who wrote the white paper were
nice enough to include some of the challenges surrounding web services,
but if you are passing data back and forth within an intranet, there is
less of a concern. O'Reilly also provides a useful web site about web
services and related technologies. Their location is

http://www.oreillynet.com/webservices/

If you look around on the site, you can find some introductory articles
there -- one of them is

http://www.xml.com/pub/a/2001/04/04/webservices/index.html

As something to think about, I could use a requirement to implement as
part of the upcoming beta while I'm in between work. I'd be happy to
take a look at your requirements and see whether I can prototype
something and let you know how it goes. Of course, after the product
release, I'll share any forms and work flow, as well as the other end of
the web service if you want.

Thanks,

Ray Doue
rdoue@redshift.com
408 930-4746

Michelle Lucero wrote:

Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the
server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know
how
to query for entries, pull up a particular entry, etc. But, how do you
pass
values on the back end without using an API call and without using
JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit
the
values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't
get
it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,

Michelle

**

Michelle

If ASP is what your utilizing and your developer creates a standard display
form with a predetermined criteria you can pass many parameters over via the
url

Like

http://yourwebserver/yourvirtualdirectory/yourcustomdisplayform.asp?ticketn
umber=0000015

or

http://yourwebserver/yourvirtualdirectory/yourcustomdisplayform.asp?Assignee
=dfield

I use these and things like them in many custom web sites I build. The link
doesn't need to be exposed in the button either if constructed in that
fashion.,




*********************************************************************

The information contained in this communication is
confidential, is intended only for the use of the recipient
named above, and may be legally privileged.
If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication is strictly
prohibited.
If you have received this communication in error,
please re-send this communication to the sender and
delete the original message or any copy of it from your
computer system. Thank You.

Thank’s guys. I will try this out. I have to get something to work.

-----Original Message-----
From: Reinfeldt, Matt [mailto:Matt.Reinfeldt@USCELLULAR.COM]
Sent: Wednesday, July 10, 2002 3:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier

Gidd,

can you tell it's been one of those days? See! I *knew* I had seen it somewhere.... ;-) ugh... I need more coffee or something...

http://www.mattreinfeldt.com/apps , Michelle... or http://www.buoyantsolutions.net/download1.htm

Matt
-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Wednesday, July 10, 2002 03:08 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Matt,

Chis' ( download )example can be found on our website as well as yours !

Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Reinfeldt, Matt
Sent: Wednesday, July 10, 2002 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier
Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

I have downloaded the VBScript solution from http://www.buoyantsolutions.net/download1.htm . I can run it from a command line without a problem, but when attempting to place the script in the context of an ASP file, I can’t get it to run.

Has this VBScript, successfully been run in ASP file. Or, maybe I downloaded the wrong solution.

Thanks,
Michelle

-----Original Message-----
From: Michelle Lucero
Sent: Wednesday, July 10, 2002 5:59 PM
To: 'Action Request System discussion list(ARSList)'
Subject: RE: Passing things on the back end via HTTP in MId-Tier

Thank’s guys. I will try this out. I have to get something to work.

-----Original Message-----
From: Reinfeldt, Matt [mailto:Matt.Reinfeldt@USCELLULAR.COM]
Sent: Wednesday, July 10, 2002 3:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier

Gidd,

can you tell it's been one of those days? See! I *knew* I had seen it somewhere.... ;-) ugh... I need more coffee or something...

http://www.mattreinfeldt.com/apps , Michelle... or http://www.buoyantsolutions.net/download1.htm

Matt
-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Wednesday, July 10, 2002 03:08 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Matt,

Chis' ( download )example can be found on our website as well as yours !

Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Reinfeldt, Matt
Sent: Wednesday, July 10, 2002 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier
Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

Michelle,

Here is a suggestion, download an eval copy of ARS42i Component at
http://www,croomconsulting.com/downloads.asp

This is a 30 eval and you can test connection to ASP and COM components !!

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Michelle Lucero
Sent: Sunday, July 14, 2002 7:21 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier


I have downloaded the VBScript solution from http://www.buoyantsolutions.net/download1.htm . I can run it from a command line without a problem, but when attempting to place the script in the context of an ASP file, I can’t get it to run.

Has this VBScript, successfully been run in ASP file. Or, maybe I downloaded the wrong solution.

Thanks,
Michelle

-----Original Message-----
From: Michelle Lucero
Sent: Wednesday, July 10, 2002 5:59 PM
To: 'Action Request System discussion list(ARSList)'
Subject: RE: Passing things on the back end via HTTP in MId-Tier

Thank’s guys. I will try this out. I have to get something to work.

-----Original Message-----
From: Reinfeldt, Matt [mailto:Matt.Reinfeldt@USCELLULAR.COM]
Sent: Wednesday, July 10, 2002 3:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier

Gidd,

can you tell it's been one of those days? See! I *knew* I had seen it somewhere.... ;-) ugh... I need more coffee or something...

http://www.mattreinfeldt.com/apps , Michelle... or http://www.buoyantsolutions.net/download1.htm

Matt
-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Wednesday, July 10, 2002 03:08 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Matt,

Chis' ( download )example can be found on our website as well as yours !

Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Reinfeldt, Matt
Sent: Wednesday, July 10, 2002 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier
Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle

Thanks, Gidd.

I’ll check it out.

-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Monday, July 15, 2002 7:40 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier

Michelle,

Here is a suggestion, download an eval copy of ARS42i Component at
http://www,croomconsulting.com/downloads.asp

This is a 30 eval and you can test connection to ASP and COM components !!

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Michelle Lucero
Sent: Sunday, July 14, 2002 7:21 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
I have downloaded the VBScript solution from http://www.buoyantsolutions.net/download1.htm . I can run it from a command line without a problem, but when attempting to place the script in the context of an ASP file, I can't get it to run.

Has this VBScript, successfully been run in ASP file. Or, maybe I downloaded the wrong solution.

Thanks,
Michelle

-----Original Message-----
From: Michelle Lucero
Sent: Wednesday, July 10, 2002 5:59 PM
To: 'Action Request System discussion list(ARSList)'
Subject: RE: Passing things on the back end via HTTP in MId-Tier

Thank's guys. I will try this out. I have to get something to work.

-----Original Message-----
From: Reinfeldt, Matt [mailto:Matt.Reinfeldt@USCELLULAR.COM]
Sent: Wednesday, July 10, 2002 3:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier

Gidd,

can you tell it's been one of those days? See! I *knew* I had seen it somewhere.... ;-) ugh... I need more coffee or something...

http://www.mattreinfeldt.com/apps , Michelle... or http://www.buoyantsolutions.net/download1.htm

Matt
-----Original Message-----
From: Gidd Calden [mailto:gidd@BUOYANTSOLUTIONS.NET]
Sent: Wednesday, July 10, 2002 03:08 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Matt,

Chis' ( download )example can be found on our website as well as yours !

Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Reinfeldt, Matt
Sent: Wednesday, July 10, 2002 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Passing things on the back end via HTTP in MId-Tier
Michelle,

I seem to remember Chris Woyton doing something very like this with XML.... maybe he'll be able to help you out with this?

If not, is there a reason you can't use the API? ARSPerl or the ars42i component both work very well with web applications...


Enjoy,

Matt Reinfeldt
Remedy System Administrator & Developer
Support Solutions - U.S. Cellular
608-441-4491
-----Original Message-----
From: Michelle Lucero [mailto:Michelle.Lucero@SOFTWARESPECTRUM.COM]
Sent: Wednesday, July 10, 2002 02:38 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Passing things on the back end via HTTP in MId-Tier
Hey, Guys

I have a requirement to pass values to Remedy via HTTP directly to the server. It can not be transferred to a client connection.

Is there a way to pass values directly to the server via HTTP. I know how to query for entries, pull up a particular entry, etc. But, how do you pass values on the back end without using an API call and without using JavaScript to Remedy. (A requirement, I was given.)

It would seem that one could do a post to a particular URL and submit the values, but I haven't quite figure it out yet.

I know that the field references will have to be F, but I can't get it to work.

Windows 2000, IIS 5
Mid-Tier 5.01
ARS 5.01

Thanks,
Michelle