**

We are looking to update our current paging process. I have only received
one suggestion from Peregrine, TelAlert. Has anyone used this product? Do
you have any other recommendations? We are in the process of upgrading to
ARS 5.0.1 and replacing our servers with W2Ks.

Any advice would be greatly appreciated.

Thank you,
Tina Davis
CSC

**

I just saw a demo from Invoq Systems (http://www.invoqsystems.com/) that
looked pretty good. It was presented at the Florida Remedy 'Seminar'. I
can't give you a 'thumbs up or thumbs down', but it looked very powerful,
flexible and with a track record of Remedy integration.

Todd Lazar
813-301-2948
Todd.Lazar@cpships.com


-----Original Message-----
From: Davis, Tina [mailto:Tina.Davis@MSFC.NASA.GOV]
Sent: Monday, July 01, 2002 2:32 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Paging Process for ARS 5.0.1


**

We are looking to update our current paging process. I have only received
one suggestion from Peregrine, TelAlert. Has anyone used this product? Do
you have any other recommendations? We are in the process of upgrading to
ARS 5.0.1 and replacing our servers with W2Ks.

Any advice would be greatly appreciated.

Thank you,
Tina Davis
CSC



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Tina,
TelAlert is a full service product; it will allow you to do whatever you
want and most code is provided.
We have been using it since '94.

Larry Salisbury
Acxiom Corporation
Chatsworth, CA
voice: 310-957-9529
fax: 310-957-9285



-----Original Message-----
From: Davis, Tina [SMTP:Tina.Davis@MSFC.NASA.GOV]
Sent: Monday, July 01, 2002 11:32
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Paging Process for ARS 5.0.1

**

We are looking to update our current paging process. I have only received
one suggestion from Peregrine, TelAlert. Has anyone used this product? Do
you have any other recommendations? We are in the process of upgrading to
ARS 5.0.1 and replacing our servers with W2Ks.

Any advice would be greatly appreciated.

Thank you,
Tina Davis
CSC



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


*********************************************************************

The information contained in this communication is
confidential, is intended only for the use of the recipient
named above, and may be legally privileged.
If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication is strictly
prohibited.
If you have received this communication in error,
please re-send this communication to the sender and
delete the original message or any copy of it from your
computer system. Thank You.

Pager notifications make it very difficult to tailor alert criteria on a person-by-person basis, so you end up creating a "global" criteria and everyone ends up receiving the same alerts. But because each person receives so many "false positive" alerts, sooner or later everyone starts ignoring them, and then you start missing really important alerts. But putting someone "on call" have them carry the "on call" pager while on duty, is rarely the answer, as it's difficult to confirm that an alert has been received and acknowledged. Ultimately, your Help Desk operators will spend more time qualifying alerts and confirming notifications, and less time handling client requests.

Please consider adding Aeroprise to your evaluation. Aeroprise is a unique alerting and wireless notification solution that compares very favorable with other solutions. It offers:

- Direct connectivity to the Remedy AR workflow engine so you control all aspects of alerts and notifications
- Links with all popular wireless platforms (Palm, PocketPC, Blackberry, Nextel, WAP-enabled phones)
- Customization by the administrator AND individual user, via browser-based consoles
- A unique "filtering" approach that lets each user define what tickets/alerts they do and don't want to receive, without programming
- Secure actionable alerts that let users tie back to the Remedy application to drill down for more information

If you'd like to learn more about Aeroprise, please feel free to contact me directly.

(By the way, I know your environment really, really well as I'm a 15-year CSC veteran, part of the original "Huntsville Mafia" who worked on the Marshall contract through 1981, jumped over to Langley Research Center for another 10 years, and helped write CSC's RFP response and proposal for your current contract. So what's the latest in Huntspatch?)

-- Bing

Bradford Bingel ("Bing")
QMX Support Services Inc. ( http://www.qmxs.com/)
bing@qmxs.com (email)
925-260-6394 (mobile)


-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Davis, Tina
Sent: Monday, July 01, 2002 11:32 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Paging Process for ARS 5.0.1


**

We are looking to update our current paging process. I have only received
one suggestion from Peregrine, TelAlert. Has anyone used this product? Do
you have any other recommendations? We are in the process of upgrading to
ARS 5.0.1 and replacing our servers with W2Ks.

Any advice would be greatly appreciated.

Thank you,
Tina Davis
CSC

**

Tina,

We have been using TelAlert as our paging process since 1995. We have been
very satisfied with the product and the technical support that Telamon
(Vitek) provides. We do not use all of the features that are available,
but do page to many different devices. We have two TelAlert engines
attached to AIX machines and have tested their client executable from AIX
and Windows NT. Both tests worked as we would have expected. If you have
any questions, you can e-mail or call me off-line.

Ron Fariss
AIG - American General
(713) 831-2365




"Davis, Tina"
SA.GOV> cc:
Sent by: "Action Subject: Paging Process for ARS 5.0.1
Request System
discussion
list(ARSList)"
ISTAIT.COM>


07/01/2002 01:31 PM
Please respond to
"Action Request
System discussion
list(ARSList)"






**

We are looking to update our current paging process. I have only received
one suggestion from Peregrine, TelAlert. Has anyone used this product? Do
you have any other recommendations? We are in the process of upgrading to
ARS 5.0.1 and replacing our servers with W2Ks.

Any advice would be greatly appreciated.

Thank you,
Tina Davis
CSC



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

Bing,

I would love to get some more detailed information from you. We are looking to purchase a product that will give us dependable paging functionality for digital pagers. This is an immediate need. I would, of course, like to hear all of the nice features that go along with the product. But I am most interested in the cost of the product and how quickly and easily we can get it into place. I am intrigued by the "filtering" approach that you describe below. Please expand on that and the integration process. We are using ARS 5.0.1/Win2K servers with Oracle 8.1.7 db.

As far as the latest news here, I haven't seen anything other than Remedy in the last month so I couldn't even tell you!
Thanks
Tina Davis

-----Original Message-----
From: Bradford Bingel [mailto:bing@QMXS.COM]
Sent: Monday, July 01, 2002 2:26 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Paging Process for ARS 5.0.1


Pager notifications make it very difficult to tailor alert criteria on a person-by-person basis, so you end up creating a "global" criteria and everyone ends up receiving the same alerts. But because each person receives so many "false positive" alerts, sooner or later everyone starts ignoring them, and then you start missing really important alerts. But putting someone "on call" have them carry the "on call" pager while on duty, is rarely the answer, as it's difficult to confirm that an alert has been received and acknowledged. Ultimately, your Help Desk operators will spend more time qualifying alerts and confirming notifications, and less time handling client requests.

Please consider adding Aeroprise to your evaluation. Aeroprise is a unique alerting and wireless notification solution that compares very favorable with other solutions. It offers:

- Direct connectivity to the Remedy AR workflow engine so you control all aspects of alerts and notifications
- Links with all popular wireless platforms (Palm, PocketPC, Blackberry, Nextel, WAP-enabled phones)
- Customization by the administrator AND individual user, via browser-based consoles
- A unique "filtering" approach that lets each user define what tickets/alerts they do and don't want to receive, without programming
- Secure actionable alerts that let users tie back to the Remedy application to drill down for more information

If you'd like to learn more about Aeroprise, please feel free to contact me directly.

(By the way, I know your environment really, really well as I'm a 15-year CSC veteran, part of the original "Huntsville Mafia" who worked on the Marshall contract through 1981, jumped over to Langley Research Center for another 10 years, and helped write CSC's RFP response and proposal for your current contract. So what's the latest in Huntspatch?)

-- Bing

Bradford Bingel ("Bing")
QMX Support Services Inc. ( http://www.qmxs.com/)
bing@qmxs.com (email)

HipLinkXS offers everything you're looking for here, I believe. Connectivity to all wireless devices, including beepers (numeric only), from Unix & Windows platforms, as well as all of the advanced features such as: on-call scheduling capabilities and more.

It is a very inexpensive option for Remedy, and it is...."Production-grade"

You can check it out or get a demo downloaded from: www.crosscom.com


-----Original Message-----
From: Davis, Tina [mailto:Tina.Davis@MSFC.NASA.GOV]
Sent: Tuesday, July 02, 2002 8:18 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Paging Process for ARS 5.0.1


Bing,

I would love to get some more detailed information from you. We are looking to purchase a product that will give us dependable paging functionality for digital pagers. This is an immediate need. I would, of course, like to hear all of the nice features that go along with the product. But I am most interested in the cost of the product and how quickly and easily we can get it into place. I am intrigued by the "filtering" approach that you describe below. Please expand on that and the integration process. We are using ARS 5.0.1/Win2K servers with Oracle 8.1.7 db.

As far as the latest news here, I haven't seen anything other than Remedy in the last month so I couldn't even tell you!
Thanks
Tina Davis

-----Original Message-----
From: Bradford Bingel [mailto:bing@QMXS.COM]
Sent: Monday, July 01, 2002 2:26 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Paging Process for ARS 5.0.1


Pager notifications make it very difficult to tailor alert criteria on a person-by-person basis, so you end up creating a "global" criteria and everyone ends up receiving the same alerts. But because each person receives so many "false positive" alerts, sooner or later everyone starts ignoring them, and then you start missing really important alerts. But putting someone "on call" have them carry the "on call" pager while on duty, is rarely the answer, as it's difficult to confirm that an alert has been received and acknowledged. Ultimately, your Help Desk operators will spend more time qualifying alerts and confirming notifications, and less time handling client requests.

Please consider adding Aeroprise to your evaluation. Aeroprise is a unique alerting and wireless notification solution that compares very favorable with other solutions. It offers:

- Direct connectivity to the Remedy AR workflow engine so you control all aspects of alerts and notifications
- Links with all popular wireless platforms (Palm, PocketPC, Blackberry, Nextel, WAP-enabled phones)
- Customization by the administrator AND individual user, via browser-based consoles
- A unique "filtering" approach that lets each user define what tickets/alerts they do and don't want to receive, without programming
- Secure actionable alerts that let users tie back to the Remedy application to drill down for more information

If you'd like to learn more about Aeroprise, please feel free to contact me directly.

(By the way, I know your environment really, really well as I'm a 15-year CSC veteran, part of the original "Huntsville Mafia" who worked on the Marshall contract through 1981, jumped over to Langley Research Center for another 10 years, and helped write CSC's RFP response and proposal for your current contract. So what's the latest in Huntspatch?)

-- Bing

Bradford Bingel ("Bing")
QMX Support Services Inc. ( http://www.qmxs.com/)
bing@qmxs.com (email)