Well, dont do it if you can't get the calender functionality working. Unless you go to work in a bullet proof jacket! Apparently the date field issue around the Mid-Tier is a show stopper at most sites, as where ever there is a modification where there are dates such as proisory dates etc to be filled in, not having the calender to put the dates in is a *&^%*() pain in the *^&^....
Well there is a workaround available by adding a calender widget and has been implemented at a few sites and tried out successfully. Personally I haven't tried it out yet, so if you can get that working, I do not see anything else that could really be a show stopper. The other issues are relatively smaller and can be lived with...
Joe DeSouza
-------Original Message-------
From: Action Request System discussion list(ARSList)
Date: Saturday, June 29, 2002 01:54:52 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: SOLVED-Mid Tier problem NEW ISSUE - Pure web environment.
Well, Problem solved! It turned out that the Admin tool that I was using (pre patch 1138) was corrupting the Status Field (ID 7 ) when converting it to a web view. It was making all of the alias values in the attributes the same, this was evidently enough to fix the problem! We then ran into some similar issues with patch 1138 that caused us to blow away the form, and restore it from backup from the morning without the web views. Once we did that Remedy supplied us with patch 1143 (which is not generally relaeased yet) and re-converted the form and you know what???? It worked!!!!
Now my boss has decided that he likes what he sees so much, that he wants a clientless environment! We have put my migration to 5.x for next Monday night off for 3 weeks while we convert our HD appl to a web environment! I don't think I'm very happy about this. All of our 2nd level support folks will be using the web tool. Our HD will stay on the client (as will I). Anybody else out there using this environment? What are your feelings. Any gotchas that I should be looking for?
Enquiring minds want to know!
TIA!
Warren R. Baltimore II
Senior Systems Analyst
Information Systems
The Ohio State University Medical Center
1375 Perry St.
Battelle 13-1-125
Columbus, OH 43201
614-293-2315
baltimore-1@medctr.osu.edu
>>> Michelle.Lucero@SOFTWARESPECTRUM.COM 6/27/2002 10:18:05 AM >>>
**
I hate for this to be a me, too. But, me too. I, too have a ticket into
Peregrine. The problem is, its intermittent. I can clear my internet
cache, close the browser, relaunch the same config.jsp page and login
without a problem the 2nd time.
I also receive a "Page not found" when launching one of my forms. I will
use the same URL again and the page displays. This is way too flaky. Go
figure.
Windows 2K, IIS 5
Browswer IE 6.0
Mid-Tier 5.01
My two cents,
Chelle
-----Original Message-----
From: Warren Baltimore [ mailto:baltimore-1@MEDCTR.OSU.EDU]
Sent: Tuesday, June 25, 2002 10:48 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Mid Tier problem
Thanks Suhail! I too have a ticket, if I hear anything, I'll share it with
the list!
Warren R. Baltimore II
Systems Manager - Remedy Development
Information Systems
The Ohio State University Medical Center
1375 Perry St.
Battelle 13-1-125
Columbus, OH 43201
614-293-2315
baltimore-1@medctr.osu.edu
>>> Suhail.CyberMAK@MAKHARAFI.NET 6/22/2002 7:58:05 AM >>>
Warren
We are in the same boat buddy, for me it was working fine since past one
month as it is licensed at one of my clients, but since last three days I am
facing some weired problems with mid-tier, like when I go to open the web
view of HD form in Remedy Administrator it gives me message PAGE CANNOT
FOUND, the IE eror though it was working fine all these days on IE 6, anyway
I am trying to solve the problem myself as well I have opened the icket with
support, if I get anything I'll definitely share with all. As I found out
on the list my dear friend and ex collegue is too facing some problem with
mid-tier with tomcat. Kimo thats for you........... I miss you.
Cheers
Suhail Ahmed Ismail
ARS Technical Consultant
CyberMAK Information Systems
P O Box 886 Safat
Kuwait 13009
Tel : +965 4847068 Ext: 115
Cell : +965 6099017
-------Original Message-------
From: Action Request System discussion list(ARSList)
Date: Wednesday, June 19, 2002 01:08:31 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Mid Tier problem
I am running the Mid Tier piece on a P3 Dual 700Mhz server with 512 Meg of
ram. We have Remedy 5.01 server loaded on it. It is using the New Atlanta
ServletExec 4.1 ISAPI. Currently the Mid Tier piece is unlicensed.
I converted my main HD form into a Relative Web Page for giggles but
whenever I try to access it I get the following error message after logging
in:
Error. The server encountered an unexpected condition which prevented it
from fulfilling the request.
java.lang.NullPointerException
at com.remedy.arsys.share.StringUtil.a(DashOB3392:191)
at com.remedy.arsys.share.StringUtil.d(DashOB3392:181)
at com.remedy.arsys.taghandlers.FormTag.a(DashOB3392:1241)
at com.remedy.arsys.taghandlers.FormTag.a(DashOB3392:864)
at com.remedy.arsys.taghandlers.FormTag.doStartTag(DashOB3392:313)
at
pagecompile.apps.en.nt1rmdyqa1.Helpdesk.HelpDeskWindowsRelativeViewx
jsp.jspService(HelpDeskWindowsRelativeViewxjsp.java:71)
at
com.newatlanta.servletexec.JSP10HttpJspPage.service(JSP10HttpJspPage.java:41
)
at
com.newatlanta.servletexec.JSP10Servlet.service(JSP10Servlet.java:698)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at
com.newatlanta.servletexec.ServletExec.CallServletService(ServletExec.java:1
582)
at
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispa
tcher.java:212)
at
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.j
ava:134)
at
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInf
o.java:1016)
at
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.
java:817)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1116)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:995)
Now I have never played with this before and know NOTHING about the web
server. Anybody have an idea of what is going on here? Any ideas on what I
should be looking at?Thanks for any help that you might be able to offer!
Warren R. Baltimore II
Systems Manager - Remedy Development
Information Systems
The Ohio State University Medical Center
1375 Perry St.
Battelle 13-1-125
Columbus, OH 43201
614-293-2315
baltimore-1@medctr.osu.edu
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