**

Hi all,
I have a problem with the login authentication process.
it takes around 31 seconds for people to logon to the ARServer.But
the performance is much better once the login is over. People are
able to access the form at much faster pace.
I would be very grateful if someone could help me.
THanks
Shaun

There is always a better job for you at Monsterindia.com.
Go now http://monsterindia.com/rediffin/

**

Hi all,
here are the details of my server :
Platform : Windows NT sp 6a
Version : 4.5.2 ( Don't Know abt the patch )
How do you find out the patch ?
Applications : Helpdesk,Sla
Number of threads : FAST - 1 to 5
lIST - 0
Admin -1
Hope this information is enough.
Problems i face are
1) Login Time takes around - 31 Seconds
2) When Try Export the Definition Files I get the Following Error
-
RPC call failed : RPC: Unable to send; System error (ARERR 91).
3)IN sla's if i disable or change an sla it doesn't get reflected
on the system.
Hope anybody could help me with this

Thanks
Shaun Pollock

On Wed, 26 Jun 2002 Joe Martin DeSouza wrote :
>Shaun,
>
>I saw your post on the list... It would give the users on this
>list a small
>ground to analize your issue better if you were to state your
>server
>platform, and configurations (and in this case since it is
>related to
>performance) number of users, server specs, how many applications
>are
>running there, etc.... Obviously you are new around here so these
>are the
>general practices here.
>
>Might be difficult to conclude anything if you just told us your
>server is
>running slow...
>
>I'd probably suggest you to check your thread settings... Also
>are there too
>many permission groups on your system???
>
>Good luck..
>
>Joe DeSouza,
>Remedy Tech Consultant,
>CyberMAK Information Systems,
>Kuwait.
>
>=================================================
>
>
>Hi all,
>
>I have a problem with the login authentication process. it takes
>around 31
>seconds for people to logon to the ARServer.But the performance
>is much
>better once the login is over. People are able to access the form
>at much
>faster pace.
>
>I would be very grateful if someone could help me.
>THanks
>Shaun
>


There is always a better job for you at Monsterindia.com.
Go now http://monsterindia.com/rediffin/

The general rule on configuring threads is that your list threads should be more than the Fast threads, and should be in a ratio close to 1:2

Try setting it to this, and see if there is any performance gain.

The best way for you to analize your requirement of number Fast threads and List threads is by taking your API and User logs, and see if there is any significant 'wait' period for API calls to be processed for reasons of unavailability of a server process to be attached to. As of now however just increase the number of list threads to about 10 max and see if it helps.

Cheers

Joe DeSouza

-------Original Message-------

From: Action Request System discussion list(ARSList)
Date: Wednesday, June 26, 2002 07:16:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Performance

**

Hi all,
here are the details of my server :
Platform : Windows NT sp 6a
Version : 4.5.2 ( Don't Know abt the patch )
How do you find out the patch ?
Applications : Helpdesk,Sla
Number of threads : FAST - 1 to 5
lIST - 0
Admin -1
Hope this information is enough.
Problems i face are
1) Login Time takes around - 31 Seconds
2) When Try Export the Definition Files I get the Following Error
-
RPC call failed : RPC: Unable to send; System error (ARERR 91).
3)IN sla's if i disable or change an sla it doesn't get reflected
on the system.
Hope anybody could help me with this

Thanks
Shaun Pollock

On Wed, 26 Jun 2002 Joe Martin DeSouza wrote :
>Shaun,
>
>I saw your post on the list... It would give the users on this
>list a small
>ground to analize your issue better if you were to state your
>server
>platform, and configurations (and in this case since it is
>related to
>performance) number of users, server specs, how many applications
>are
>running there, etc.... Obviously you are new around here so these
>are the
>general practices here.
>
>Might be difficult to conclude anything if you just told us your
>server is
>running slow...
>
>I'd probably suggest you to check your thread settings... Also
>are there too
>many permission groups on your system???
>
>Good luck..
>
>Joe DeSouza,
>Remedy Tech Consultant,
>CyberMAK Information Systems,
>Kuwait.
>
>=================================================
>
>
>Hi all,
>
>I have a problem with the login authentication process. it takes
>around 31
>seconds for people to logon to the ARServer.But the performance
>is much
>better once the login is over. People are able to access the form
>at much
>faster pace.
>
>I would be very grateful if someone could help me.
>THanks
>Shaun
>


There is always a better job for you at Monsterindia.com.
Go now http://monsterindia.com/rediffin/




.

**

Shawn,

Long login times usually relate to one of two problems:

1) A network issue, possibly associated with external authentication. There is also the issue of caching the form on the client (in an .arf file) the first time it is used, but it shouldn't take 30 seconds to do that unless you have network problems.
2) The form(s) being opened upon login contain table fields that are set to refresh when the window is opened. Normally, I would bet that the SQL call in one of those table fields is what is spawning the error you saw.

BUT, you mentioned that you have ZERO List servers. That makes no sense to me. Because that makes your list processes run through the Admin server port, which may well be contributing to logins taking longer - they have to wait in line behind what can be some pretty long processes.

The second error sounds like it may be an issue with ownership or permission of the AR user and the SQL tables. I'd get support on that one.

Rick Cook
Senior Remedy Consultant
Denali Advanced Integration


-----Original Message-----
From: Shaun [mailto:aakkineni@REDIFFMAIL.COM]
Sent: Wed 6/26/2002 5:39 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Cc:
Subject: Re: Performance

**

Hi all,
here are the details of my server :
Platform : Windows NT sp 6a
Version : 4.5.2 ( Don't Know abt the patch )
How do you find out the patch ?
Applications : Helpdesk,Sla
Number of threads : FAST - 1 to 5
lIST - 0
Admin -1
Hope this information is enough.
Problems i face are
1) Login Time takes around - 31 Seconds
2) When Try Export the Definition Files I get the Following Error
-
RPC call failed : RPC: Unable to send; System error (ARERR 91).
3)IN sla's if i disable or change an sla it doesn't get reflected
on the system.
Hope anybody could help me with this

Thanks
Shaun Pollock

On Wed, 26 Jun 2002 Joe Martin DeSouza wrote :
>Shaun,
>
>I saw your post on the list... It would give the users on this
>list a small
>ground to analize your issue better if you were to state your
>server
>platform, and configurations (and in this case since it is
>related to
>performance) number of users, server specs, how many applications
>are
>running there, etc.... Obviously you are new around here so these
>are the
>general practices here.
>
>Might be difficult to conclude anything if you just told us your
>server is
>running slow...
>
>I'd probably suggest you to check your thread settings... Also
>are there too
>many permission groups on your system???
>
>Good luck..
>
>Joe DeSouza,
>Remedy Tech Consultant,
>CyberMAK Information Systems,
>Kuwait.
>
>=================================================
>
>
>Hi all,
>
>I have a problem with the login authentication process. it takes
>around 31
>seconds for people to logon to the ARServer.But the performance
>is much
>better once the login is over. People are able to access the form
>at much
>faster pace.
>
>I would be very grateful if someone could help me.
>THanks
>Shaun
>


There is always a better job for you at Monsterindia.com.
Go now http://monsterindia.com/rediffin/

**

Does anyone know a tool within ARS or 3rd party that
will monitior performance? The system we have is
somewhat slow and we were wondering if there were any
tools to help in discovering the cause.


Do You Yahoo!?
Yahoo! Autos - Get free new car price quotes
http://autos.yahoo.com

**

The tools I'm using is:
- Client logging; nice to see if there is workflow firing twice(yes it
happend)
- Server logging; arlogtmr is a nice tool
- Database logging; Extensive logging for a day, then search for tablescan,
cache hit ration, etc...

--
Jarl


>===== Original Message From "Action Request System discussion list(ARSList)"
=====
>**
>
>Does anyone know a tool within ARS or 3rd party that
>will monitior performance? The system we have is
>somewhat slow and we were wondering if there were any
>tools to help in discovering the cause.
>
>
>Do You Yahoo!?
>Yahoo! Autos - Get free new car price quotes
>http://autos.yahoo.com
>
>

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