**

Does anyone have a suggestion on how to track how long a user with a
floating license stays logged into the system ?

**

Hi,

I know that 5.x has some additional features. If you find any information
on this, please let me know also.



Susan Mulford
L.COM> cc:
Sent by: "Action Subject: Floating Licenses
Request System
discussion
list(ARSList)"
STAIT.COM>


06/13/2002 04:53 PM
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Does anyone have a suggestion on how to track how long a user with a
floating license stays logged into the system ?



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**
With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.

**
That is correct.

-----Original Message-----
From: Dee, Tyrone [mailto:tdee@KNOWSYSINC.COM]
Sent: 09/05/2002 9:38 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Floating Licenses
Importance: High


**
With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.

**

Correct! A Floating license will be allocated to allow the user to modify
requests when one becomes available.

Martin

> -----Original Message-----
> From: Dee, Tyrone [SMTP:tdee@KNOWSYSINC.COM]
> Sent: Thursday, September 05, 2002 3:38 PM
> To: ARSLIST@LISTSERV.QMXS.COM
> Subject: Floating Licenses
> Importance: High
>
> **
> With Floating Licenses if there are none available Remedy will let the
> user in and the user can submit NEW cases, and search, but can not modify
> - correct?
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist"
> to: listserv@a rslist.org You may also control your subscription options,
> including UNSUBSCRIBE, at www.ARSLIST.org
> Thanks.

**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?

Thanks.

**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**

Hi David,

What exactly is Sumitter mode locked ?

Thanks,

Michael Calia

> -----Message d'origine-----
> De: David Yearsley [SMTP:DYEARSLEY@UTAH.GOV]
> Date: 5 septembre, 2002 11:33
> A: ARSLIST@LISTSERV.QMXS.COM
> Objet: Re: Floating Licenses
>
> **
>
> If you have submitter mode locked and they are the submitter of a ticket
> they can modify that ticket with a Read license.
>
> David Yearsley
>
> >>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
> **
>
> With Floating Licenses if there are none available Remedy will let the
> user in and the user can submit NEW cases, and search, but can not modify
> - correct?
>
> Thanks.
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org

** **

Sunshine,



You can turn on the User log. This isn’t the prettiest file, but it will give you a lot of information. You can see the user’s login, the time stamp of the event, and the event. You can look in the Server Admin guide for more information.





Here’s a segment from ours:



/* Thu Sep 05 2002 08:02:22.8524 */ READ RELEASE jknittle

/* Thu Sep 05 2002 08:03:42.3556 */ FLOAT GRANT WRITE jjohnson (7 of 10 write)

/* Thu Sep 05 2002 08:10:12.2877 */ FIXED GRANT WRITE ashive

/* Thu Sep 05 2002 08:14:00.0322 */ FIXED GRANT WRITE slloyd





I simply use the License Information option in the Admin Tool to view the users logged in. I know that there are other options available too.



HTH.



Dan



Dan Clawson

System Operations

University of Utah



-----Original Message-----
From: Acosta, Sunshine [mailto:Sunshine.Acosta@AHLCORP.COM]
Sent: Thursday, September 05, 2002 9:58 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses



Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses



**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**
Your users are notified when they don't get a floating license? That must be nice....

I wasn't involved in the implementation of Remedy here last summer, but I can tell you that nobody here knows they don't have a floating license until after they've attempted to save changes that they've made to a ticket. For some odd reason the support people get a little cranky when that can't save their detailed work log entry....

What can I do to fix this?

ARUser 4.5.2
Helpdesk 4.0.3
WinNT 4 SP6
Oracle 8.1.7.3

Thanks!!
Julie Waack

>>> Sunshine.Acosta@AHLCORP.COM 09/05/02 11:58AM >>>
**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**
Your users are notified when they don't get a floating license? That must be nice....

I wasn't involved in the implementation of Remedy here last summer, but I can tell you that nobody here knows they don't have a floating license until after they've attempted to save changes that they've made to a ticket. For some odd reason the support people get a little cranky when that can't save their detailed work log entry....

What can I do to fix this?

ARUser 4.5.2
Helpdesk 4.0.3
WinNT 4 SP6
Oracle 8.1.7.3

Thanks!!
Julie Waack

>>> Sunshine.Acosta@AHLCORP.COM 09/05/02 11:58AM >>>
**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**
I believe Elegant Software has a utility...

http://www.elegantsp.com/

thanks,

Juan

-----Original Message-----
From: Dan Clawson [mailto:dan.clawson@UTAH.EDU]
Sent: Thursday, September 05, 2002 11:34 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


** **

Sunshine,



You can turn on the User log. This isn’t the prettiest file, but it will give you a lot of information. You can see the user’s login, the time stamp of the event, and the event. You can look in the Server Admin guide for more information.





Here’s a segment from ours:



/* Thu Sep 05 2002 08:02:22.8524 */ READ RELEASE jknittle

/* Thu Sep 05 2002 08:03:42.3556 */ FLOAT GRANT WRITE jjohnson (7 of 10 write)

/* Thu Sep 05 2002 08:10:12.2877 */ FIXED GRANT WRITE ashive

/* Thu Sep 05 2002 08:14:00.0322 */ FIXED GRANT WRITE slloyd





I simply use the License Information option in the Admin Tool to view the users logged in. I know that there are other options available too.



HTH.



Dan



Dan Clawson

System Operations

University of Utah



-----Original Message-----
From: Acosta, Sunshine [mailto:Sunshine.Acosta@AHLCORP.COM]
Sent: Thursday, September 05, 2002 9:58 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses



Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses



**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**

Hmmm. Here users never get any message, just no write access to
fields.....when no floating token available. grr..

-----Original Message-----
From: Julie Waack [mailto:Julie.Waack@HAWORTH.COM]
Sent: Thursday, September 05, 2002 6:59 PM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**
Your users are notified when they don't get a floating license? That must
be nice....

I wasn't involved in the implementation of Remedy here last summer, but I
can tell you that nobody here knows they don't have a floating license until
after they've attempted to save changes that they've made to a ticket. For
some odd reason the support people get a little cranky when that can't save
their detailed work log entry....

What can I do to fix this?

ARUser 4.5.2
Helpdesk 4.0.3
WinNT 4 SP6
Oracle 8.1.7.3

Thanks!!
Julie Waack

>>> Sunshine.Acosta@AHLCORP.COM 09/05/02 11:58AM >>>
**

Since we're on the subject of floating licenses, let me ask you this. When
all the floating licenses are being used, a user logs into Remedy and gets a
warning saying that there are no floating licenses available. Is there a
log file somewhere that shows how many times a user logs in during the day
and gets this no Floating Licenses available warning? Does Remedy have any
utility out the shows the # of users logged in and the # of licenses used?
Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV
]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket
they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user
in and the user can submit NEW cases, and search, but can not modify -
correct?


Thanks.



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org




**********
This message is intended only for the use of the individual or entity to
which it is addressed, and may contain information that is privileged,
confidential and exempt from disclosure under applicable law. If the reader
of this message is not the intended recipient, or the employee or agent
responsible for delivering the message to the intended recipient, you are
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this
communication in error, please notify the sender immediately, return the
original message to the sender via the U.S. Postal Service at 1776 American
Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies
unless otherwise directed. Thank you.

**********


To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at www.ARSLIST.org

To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@arslist.org You may also control your subscription options,
including UNSUBSCRIBE, at www.ARSLIST.org

**

I have been working on a tool that, among other things, does report when
users have tried to log in and no floating licenses are available.

It gives detailed info about each users, and will give you information
about what users to give fixed versus floating licenses.

I have beta tested the first version for a couple of months with good
results.

If anyone is interested in trying out the service for free, send an email
to support@rrr.se. I may have to set a limit on the number of users during
beta testing, depending on the demand.

You do not need to install any software, as the service is hosted on my web
site.

Best Regards - Misi Mladoniczky, RRR AB, http://www.rrr.se

> **
>
> Since we're on the subject of floating licenses, let me ask you this.
> When all the floating licenses are being used, a user logs into Remedy
> and gets a warning saying that there are no floating licenses
> available. Is there a log file somewhere that shows how many times a
> user logs in during the day and gets this no Floating Licenses
> available warning? Does Remedy have any utility out the shows the #
> of users logged in and the # of licenses used? Thanks!
>
> Sunshine
>
> -----Original Message-----
> From: David Yearsley [mailto:DYEARSLEY@UTAH.GOV]
> Sent: Thursday, September 05, 2002 11:33 AM
> To: ARSLIST@LISTSERV.QMXS.COM
> Subject: Re: Floating Licenses
>
>
> **
>
> If you have submitter mode locked and they are the submitter of a
> ticket they can modify that ticket with a Read license.
>
> David Yearsley
>
>>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
> **
>
> With Floating Licenses if there are none available Remedy will let the
> user in and the user can submit NEW cases, and search, but can not
> modify - correct?
>
> Thanks.
>
>

>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org
> You may also control your subscription options, including UNSUBSCRIBE,
> at www.ARSLIST.org
>
>

>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org
> You may also control your subscription options, including UNSUBSCRIBE,
> at www.ARSLIST.org
>
>
>
> **********
> This message is intended only for the use of the individual or entity
> to which it is addressed, and may contain information that is
> privileged, confidential and exempt from disclosure under applicable
> law. If the reader of this message is not the intended recipient, or
> the employee or agent responsible for delivering the message to the
> intended recipient, you are hereby notified that any dissemination,
> distribution or copying of this communication is strictly prohibited.
> If you have received this
> communication in error, please notify the sender immediately, return
> the original message to the sender via the U.S. Postal Service at 1776
> American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy
> all copies unless otherwise directed. Thank you.
> **********
>
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org You may also control your subscription options,
> including UNSUBSCRIBE, at www.ARSLIST.org

**
We use Elegant's license monitor plus and it works great. It has a cool web graph that show treads in license usage. I have also used arsperl to create a script that runs every 5 minutes and sends an e-mail to my pager if we are running low.

-----Original Message-----
From: Julie Waack [mailto:Julie.Waack@HAWORTH.COM]
Sent: Thursday, September 05, 2002 10:59 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**
Your users are notified when they don't get a floating license? That must be nice....

I wasn't involved in the implementation of Remedy here last summer, but I can tell you that nobody here knows they don't have a floating license until after they've attempted to save changes that they've made to a ticket. For some odd reason the support people get a little cranky when that can't save their detailed work log entry....

What can I do to fix this?

ARUser 4.5.2
Helpdesk 4.0.3
WinNT 4 SP6
Oracle 8.1.7.3

Thanks!!
Julie Waack

>>> Sunshine.Acosta@AHLCORP.COM 09/05/02 11:58AM >>>
**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.









!

**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**
With v5 of the ARS server you can turn on "Server Events" and get a "log" (in a Remedy form) of "user events". I have been told it should include information to allow this type of question to be answered, but I have yet to really export the details.

--
Carey Matthew Black

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.

-----Original Message-----
From: Acosta, Sunshine [mailto:Sunshine.Acosta@AHLCORP.COM]
Sent: Thursday, September 05, 2002 10:58 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

**

David/all,
Are there any negatives to having submitter mode locked?

Thanks,
Russ


>From: David Yearsley
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: Re: Floating Licenses
>Date: Thu, 5 Sep 2002 09:32:50 -0600
>
>**
>
>If you have submitter mode locked and they are the submitter of a ticket
>they can modify that ticket with a Read license.
>
>David Yearsley
>
> >>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
>**
>
>With Floating Licenses if there are none available Remedy will let the user
>in and the user can submit NEW cases, and search, but can not modify -
>correct?
>
>Thanks.
>
>
>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org
>
>
>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org





Send and receive Hotmail on your mobile device: http://mobile.msn.com

**

Russ:

If you have workflow that is run by a user other than the original
submitter, you can run into problems if that workflow attempts to change
the submitter name. Ran into that problem here.

James Mckenzie

Original Message:
-----------------
From: Russ Grant rdgem@HOTMAIL.COM
Date: Thu, 5 Sep 2002 16:01:55 -0700
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

David/all,
Are there any negatives to having submitter mode locked?

Thanks,
Russ


>From: David Yearsley
>Reply-To: arslist@ARSLIST.ORG
>To: ARSLIST@LISTSERV.QMXS.COM
>Subject: Re: Floating Licenses
>Date: Thu, 5 Sep 2002 09:32:50 -0600
>
>**
>
>If you have submitter mode locked and they are the submitter of a ticket
>they can modify that ticket with a Read license.
>
>David Yearsley
>
> >>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
>**
>
>With Floating Licenses if there are none available Remedy will let the user
>in and the user can submit NEW cases, and search, but can not modify -
>correct?
>
>Thanks.
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
>listserv@arslist.org
>You may also control your subscription options, including UNSUBSCRIBE, at
>www.ARSLIST.org





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**

Usually not.

The only situation is when both these criteria are met:
1. You need Row-Level permissions depending on the Submitter field.
2. You do not know who the Submitter is at creation time, or the Submitter
should change.

You have the Assigned-To field that has the same functionality, but
sometimes you need more than one Row-Level permission group.

Of course you can run into problems on existing applications, by they can
usually be redesigned to let you use the often more important Submitter
Mode Locked functionality.

Best Regards - Misi, RRR AB, http://www.rrr.se/en/

> **
>
> David/all,
> Are there any negatives to having submitter mode locked?
>
> Thanks,
> Russ
>
>
>>From: David Yearsley
>>Reply-To: arslist@ARSLIST.ORG
>>To: ARSLIST@LISTSERV.QMXS.COM
>>Subject: Re: Floating Licenses
>>Date: Thu, 5 Sep 2002 09:32:50 -0600
>>
>>**
>>
>>If you have submitter mode locked and they are the submitter of a
>>ticket they can modify that ticket with a Read license.
>>
>>David Yearsley
>>
>> >>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
>>**
>>
>>With Floating Licenses if there are none available Remedy will let the
>>user in and the user can submit NEW cases, and search, but can not
>>modify - correct?
>>
>>Thanks.
>>
>>

>>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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>>
>>

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>
>
>
>
>
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>


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**

**Does Remedy have any utility out the shows the # of users logged in and the # of licenses used?

Yes it does. When logged onto Remedy User with admin rights, just go to Tools -> Accounts , then right click on the Server Name and click properties.



Stefan Spijkers

Compass Group Nederland

**

Good Morning Stefan,

I followed your instructions, but 'Properties' is grayed out. Is there something else I need to activate in the User or Admin Tool?

Thanks for your posting.

Audrey Franklin

Senior Systems Analyst

ITS Administrative Computing

New York University

audrey.franklin@nyu.edu



----- Original Message -----

From: Stefan Spijkers

Date: Friday, September 6, 2002 7:08 am

Subject: Re: Floating Licenses

> **
>
> **Does Remedy have any utility out the shows the # of users
> logged in and the # of licenses used?
>
> Yes it does. When logged onto Remedy User with admin rights, just
> go to Tools -> Accounts , then right click on the Server Name and
> click properties.
>
>
>
> Stefan Spijkers
>
> Compass Group Nederland
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.orgYou may also control your subscription
> options, including UNSUBSCRIBE, at www.ARSLIST.org
>

**
Audrey, In the Admin tool server window, select a server. Then on the File menu select License information. It will show you the information you want. If you select File > Server Information, there is a Licenses tab that shows you how many licenses you have licensed. Jim.

-----Original Message-----
From: Audrey Franklin [mailto:audrey.franklin@NYU.EDU]
Sent: Friday, September 06, 2002 8:04 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**



Good Morning Stefan,

I followed your instructions, but 'Properties' is grayed out. Is there something else I need to activate in the User or Admin Tool?

Thanks for your posting.

Audrey Franklin

Senior Systems Analyst

ITS Administrative Computing

New York University

audrey.franklin@nyu.edu



----- Original Message -----



From: Stefan Spijkers



Date: Friday, September 6, 2002 7:08 am



Subject: Re: Floating Licenses





> **
>
> **Does Remedy have any utility out the shows the # of users
> logged in and the # of licenses used?
>
> Yes it does. When logged onto Remedy User with admin rights, just
> go to Tools -> Accounts , then right click on the Server Name and
> click properties.
>
>
>
> Stefan Spijkers
>
> Compass Group Nederland
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.orgYou may also control your subscription
> options, including UNSUBSCRIBE, at www.ARSLIST.org
>

**

Hi,

I would like to know how you guys manage licenses. We're using the Remedy's
recommendation of 1 floating license per 3 users. Still, our users are
constantly complaining they are unable to submit or modify tickets. Everyday
we track the number of licenses being used. Throughout the day we see that
all floating licenses are being used and 20-40 users are waiting for a
floating write license. Since Remedy has changed when a floating write token
is issued (i.e. anytime you query, submit, modify, a floating license is
taken) did you guys just buy more licenses or did you do something else?

Thanks in advance,
Lily


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org

**
Lily - part of it is an education / training issue - I told individuals with floating licenses to do what they have to do and then exit Remedy as others are waiting for licenses. I also set the server to drop their floating license after 1 hour of inactivity.

On another note just because they don't have a floating license does not stop them from working - they can still search, create new tickets, run reports, etc. the only thing they can't do without a license is "modify".

Ty


-----Original Message-----
From: Lam, Lily [mailto:Lily.Lam@CCRA-ADRC.GC.CA]
Sent: Tue 10/8/2002 1:21 PM
To: ARSLIST@LISTSERV.QMXS.COM
Cc:
Subject: floating licenses



**

Hi,

I would like to know how you guys manage licenses. We're using the Remedy's
recommendation of 1 floating license per 3 users. Still, our users are
constantly complaining they are unable to submit or modify tickets. Everyday
we track the number of licenses being used. Throughout the day we see that
all floating licenses are being used and 20-40 users are waiting for a
floating write license. Since Remedy has changed when a floating write token
is issued (i.e. anytime you query, submit, modify, a floating license is
taken) did you guys just buy more licenses or did you do something else?

Thanks in advance,
Lily


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org


You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface

**
Dee:

The reset of floating licenses does not work if they are using autorefresh. Also logging out and in is NOT an option where I am at. I suggest approaching management with the suggestion of moving some folks to fixed licenses, especially the frontline engineers and analysts that are constantly updating actions. This is 'cheaper' than buying 20 to 30 more floating licenses.

James Mckenzie

-----Original Message-----
From: Dee, Tyrone [mailto:tdee@KNOWSYSINC.COM]
Sent: Tuesday, October 08, 2002 10:44 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: floating licenses
Sensitivity: Confidential


**
Lily - part of it is an education / training issue - I told individuals with floating licenses to do what they have to do and then exit Remedy as others are waiting for licenses. I also set the server to drop their floating license after 1 hour of inactivity.

On another note just because they don't have a floating license does not stop them from working - they can still search, create new tickets, run reports, etc. the only thing they can't do without a license is "modify".

Ty


-----Original Message-----
From: Lam, Lily [mailto:Lily.Lam@CCRA-ADRC.GC.CA]
Sent: Tue 10/8/2002 1:21 PM
To: ARSLIST@LISTSERV.QMXS.COM
Cc:
Subject: floating licenses



**

Hi,

I would like to know how you guys manage licenses. We're using the Remedy's
recommendation of 1 floating license per 3 users. Still, our users are
constantly complaining they are unable to submit or modify tickets. Everyday
we track the number of licenses being used. Throughout the day we see that
all floating licenses are being used and 20-40 users are waiting for a
floating write license. Since Remedy has changed when a floating write token
is issued (i.e. anytime you query, submit, modify, a floating license is
taken) did you guys just buy more licenses or did you do something else?

Thanks in advance,
Lily


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org


You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface

You may also control your subscription options, including UNSUBSCRIBE, at http://www.ARSLIST.org This posting was submitted via the Web interface

**

You have to look at how the people are using the product. If people get
in ARS and stay in ARS all the time it is cheaper to purchase fixed
licenses about 3 to 1. If a floating license is waiting to time out it
can take anywhere from 1 to 2 hours, if you use the minimum setting for
time out. Floating licenses work best where the person gets in ARS does
their thing and then gets out of ARS.

Mike J.

>>> Lily.Lam@CCRA-ADRC.GC.CA 10/08/02 01:21PM >>>
**

Hi,

I would like to know how you guys manage licenses. We're using the
Remedy's
recommendation of 1 floating license per 3 users. Still, our users are
constantly complaining they are unable to submit or modify tickets.
Everyday
we track the number of licenses being used. Throughout the day we see
that
all floating licenses are being used and 20-40 users are waiting for a
floating write license. Since Remedy has changed when a floating write
token
is issued (i.e. anytime you query, submit, modify, a floating license
is
taken) did you guys just buy more licenses or did you do something
else?

Thanks in advance,
Lily


You may control your subscription options, including UNSUBSCRIBE,and
ACCESS THE ARCHIVES at http://www.ARSLIST.org


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org

**

Lily,

This is a subject for constant discussion on the list.
The issue with floating licenses is always going to be the
release time. Suggest you look at your users and seriously
consider adding dedicated fixed licenses for those users that
may be in Remedy for extended periods of time and MUST have
unrestricted R/W capabilities. There is no hard and fast
formula for Fixed vs. Floating licenses that work in all
situations.

Yes, you need to purchase more licenses, sorry.

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.QMXS.COM]On Behalf Of Lam, Lily
Sent: Tuesday, October 08, 2002 10:22 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: floating licenses
Sensitivity: Confidential


**

Hi,

I would like to know how you guys manage licenses. We're using the Remedy's
recommendation of 1 floating license per 3 users. Still, our users are
constantly complaining they are unable to submit or modify tickets. Everyday
we track the number of licenses being used. Throughout the day we see that
all floating licenses are being used and 20-40 users are waiting for a
floating write license. Since Remedy has changed when a floating write token
is issued (i.e. anytime you query, submit, modify, a floating license is
taken) did you guys just buy more licenses or did you do something else?

Thanks in advance,
Lily



You may control your subscription options, including UNSUBSCRIBE,and ACCESS
THE ARCHIVES at http://www.ARSLIST.org


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org

**

Or... Instead of purchasing more license... Make your separation of your
users functions greater.

A "Read" license (no cost) can "Submit", "Search", and (if Submitter
mode is = locked) can update data they created.

"Float" and "Fixed" license are only needed when the user will be
modify "other users" data. So give the "Self service" people "Read" license.
Have them call the "Central support personnel" if they need to "update" data
that is not theirs. (The "Central support personnel" get the "Float" or
"Fixed" license.)

If you can convince your management that 80-90% of the work can be
done with "Self service" and the other 10-20% needs to be "managed anyway",
then this model works very well. You train your "Central" people to help the
users with the "Self-Help" and to know where "Self-Help" crosses the line
into "Things they have to do for the end users".

AKA:
"I need to reset my password." Vs. "I need to reset Bob's password."
Both are password resets, but the later case requires the requestor to be
"authorized to alter Bob's account." and most likely needs to be tracked
(managed) much more closely.


Just my two cents.

--
Carey Matthew Black

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org

**

We're getting along with a ratio of about 6 to 1 right now. There are
several things that are a factor in getting a ratio that high.

1. Many of our staff are very infrequent users, so one license goes a
long way.

2. Most of the above use ARS via a web interface that logs in and out
for each browser submit. When Logout is done explicitly, the license
goes right back into the pool.

3. Use a more recent version of ARS. 4.5 was (I think) the first version
that delayed the assignment of a floating license until it was actually
needed for a modify operation. 5.x adds the ability to group licenses
in pools, so you can define the ratio you need to support, say, a 2.5-1
ratio for a critical group.

4. Matt's suggestions below are excellent, aside from the concern I have
that he might have worn all the paint off his "quote" key! You definitely
need to know your user mix. License pools will help.

"Black, Matt" wrote:
>
> **
>
> Or... Instead of purchasing more license... Make your separation of your
> users functions greater.
>
> A "Read" license (no cost) can "Submit", "Search", and (if Submitter
> mode is = locked) can update data they created.
>
> "Float" and "Fixed" license are only needed when the user will be
> modify "other users" data. So give the "Self service" people "Read" license.
> Have them call the "Central support personnel" if they need to "update" data
> that is not theirs. (The "Central support personnel" get the "Float" or
> "Fixed" license.)
>
> If you can convince your management that 80-90% of the work can be
> done with "Self service" and the other 10-20% needs to be "managed anyway",
> then this model works very well. You train your "Central" people to help the
> users with the "Self-Help" and to know where "Self-Help" crosses the line
> into "Things they have to do for the end users".
>
> AKA:
> "I need to reset my password." Vs. "I need to reset Bob's password."
> Both are password resets, but the later case requires the requestor to be
> "authorized to alter Bob's account." and most likely needs to be tracked
> (managed) much more closely.
>
> Just my two cents.
>
> --
> Carey Matthew Black
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
>
>
> You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org

--
G. David Frye gdf@uiuc.edu
CCSO - Systems and Operations - ARS Development (217) 333-7439
University of Illinois at Urbana-Champaign


You may control your subscription options, including UNSUBSCRIBE,and ACCESS THE ARCHIVES at http://www.ARSLIST.org