**

Does anyone have a suggestion on how to track how long a user with a
floating license stays logged into the system ?

**

Hi,

I know that 5.x has some additional features. If you find any information
on this, please let me know also.



Susan Mulford
L.COM> cc:
Sent by: "Action Subject: Floating Licenses
Request System
discussion
list(ARSList)"
STAIT.COM>


06/13/2002 04:53 PM
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Does anyone have a suggestion on how to track how long a user with a
floating license stays logged into the system ?



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**
With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.

**
That is correct.

-----Original Message-----
From: Dee, Tyrone [mailto:tdee@KNOWSYSINC.COM]
Sent: 09/05/2002 9:38 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Floating Licenses
Importance: High


**
With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.

**

Correct! A Floating license will be allocated to allow the user to modify
requests when one becomes available.

Martin

> -----Original Message-----
> From: Dee, Tyrone [SMTP:tdee@KNOWSYSINC.COM]
> Sent: Thursday, September 05, 2002 3:38 PM
> To: ARSLIST@LISTSERV.QMXS.COM
> Subject: Floating Licenses
> Importance: High
>
> **
> With Floating Licenses if there are none available Remedy will let the
> user in and the user can submit NEW cases, and search, but can not modify
> - correct?
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist"
> to: listserv@a rslist.org You may also control your subscription options,
> including UNSUBSCRIBE, at www.ARSLIST.org
> Thanks.

**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?

Thanks.

**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**

Hi David,

What exactly is Sumitter mode locked ?

Thanks,

Michael Calia

> -----Message d'origine-----
> De: David Yearsley [SMTP:DYEARSLEY@UTAH.GOV]
> Date: 5 septembre, 2002 11:33
> A: ARSLIST@LISTSERV.QMXS.COM
> Objet: Re: Floating Licenses
>
> **
>
> If you have submitter mode locked and they are the submitter of a ticket
> they can modify that ticket with a Read license.
>
> David Yearsley
>
> >>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
> **
>
> With Floating Licenses if there are none available Remedy will let the
> user in and the user can submit NEW cases, and search, but can not modify
> - correct?
>
> Thanks.
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@arslist.org
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org

** **

Sunshine,



You can turn on the User log. This isn’t the prettiest file, but it will give you a lot of information. You can see the user’s login, the time stamp of the event, and the event. You can look in the Server Admin guide for more information.





Here’s a segment from ours:



/* Thu Sep 05 2002 08:02:22.8524 */ READ RELEASE jknittle

/* Thu Sep 05 2002 08:03:42.3556 */ FLOAT GRANT WRITE jjohnson (7 of 10 write)

/* Thu Sep 05 2002 08:10:12.2877 */ FIXED GRANT WRITE ashive

/* Thu Sep 05 2002 08:14:00.0322 */ FIXED GRANT WRITE slloyd





I simply use the License Information option in the Admin Tool to view the users logged in. I know that there are other options available too.



HTH.



Dan



Dan Clawson

System Operations

University of Utah



-----Original Message-----
From: Acosta, Sunshine [mailto:Sunshine.Acosta@AHLCORP.COM]
Sent: Thursday, September 05, 2002 9:58 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses



Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses



**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********

**
Your users are notified when they don't get a floating license? That must be nice....

I wasn't involved in the implementation of Remedy here last summer, but I can tell you that nobody here knows they don't have a floating license until after they've attempted to save changes that they've made to a ticket. For some odd reason the support people get a little cranky when that can't save their detailed work log entry....

What can I do to fix this?

ARUser 4.5.2
Helpdesk 4.0.3
WinNT 4 SP6
Oracle 8.1.7.3

Thanks!!
Julie Waack

>>> Sunshine.Acosta@AHLCORP.COM 09/05/02 11:58AM >>>
**

Since we're on the subject of floating licenses, let me ask you this. When all the floating licenses are being used, a user logs into Remedy and gets a warning saying that there are no floating licenses available. Is there a log file somewhere that shows how many times a user logs in during the day and gets this no Floating Licenses available warning? Does Remedy have any utility out the shows the # of users logged in and the # of licenses used? Thanks!

Sunshine

-----Original Message-----
From: David Yearsley [ mailto:DYEARSLEY@UTAH.GOV]
Sent: Thursday, September 05, 2002 11:33 AM
To: ARSLIST@LISTSERV.QMXS.COM
Subject: Re: Floating Licenses


**

If you have submitter mode locked and they are the submitter of a ticket they can modify that ticket with a Read license.

David Yearsley

>>> tdee@KNOWSYSINC.COM 09/05/02 08:37AM >>>
**

With Floating Licenses if there are none available Remedy will let the user in and the user can submit NEW cases, and search, but can not modify - correct?


Thanks.











**********
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately, return the original message to the sender via the U.S. Postal Service at 1776 American Heritage Life Drive, Jacksonville, FL, 32224-6688 and destroy all copies unless otherwise directed. Thank you.

**********