**

Okay, I got ARMAILD working, at least some of the time. It still gives bad
error messages.

So here's the deal. I have this dummy form with few requirements, used to
submit tickets by email. Whenever one of those tickets is submitted, I want
to push fields from it into another form. I want to push the request ID in
particular. My After Submit Active Link isn't pushing the request ID,
perhaps because none has been generated. I can get this Active Link to fire
only if I enter a ticket the normal way. While an email submit works to the
form, it doesn't make the Active Link go. Understandable - since Active
Links are a client side thing.

In addition, I am wondering if there is a better way (hey, a way that works
would be great!) to achieve this.

-Shannon-

**

Switch over to using Filters on Submit to push data from the dummy form. On
a Filter the push action runs in phase 2 so a RequestID is available to be
pushed.

Fred

-----Original Message-----
From: Shannon Davis [mailto:sdavis@BCGI.NET]
Sent: Friday, June 07, 2002 12:51 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: "After Submit" - Active Links


**

Okay, I got ARMAILD working, at least some of the time. It still gives bad
error messages.

So here's the deal. I have this dummy form with few requirements, used to
submit tickets by email. Whenever one of those tickets is submitted, I want
to push fields from it into another form. I want to push the request ID in
particular. My After Submit Active Link isn't pushing the request ID,
perhaps because none has been generated. I can get this Active Link to fire
only if I enter a ticket the normal way. While an email submit works to the
form, it doesn't make the Active Link go. Understandable - since Active
Links are a client side thing.

In addition, I am wondering if there is a better way (hey, a way that works
would be great!) to achieve this.

-Shannon-



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listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Shannon,
An active link run on After Submit doing a Push will have the entry-ID of
the submitted ticket available to it. Or use a filter Push action.

Larry Salisbury
Acxiom Corporation
Chatsworth, CA
voice: 310-957-9529
fax: 310-957-9285



-----Original Message-----
From: Shannon Davis [SMTP:sdavis@BCGI.NET]
Sent: Friday, June 07, 2002 10:51
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: "After Submit" - Active Links

**

Okay, I got ARMAILD working, at least some of the time. It still gives bad
error messages.

So here's the deal. I have this dummy form with few requirements, used to
submit tickets by email. Whenever one of those tickets is submitted, I want
to push fields from it into another form. I want to push the request ID in
particular. My After Submit Active Link isn't pushing the request ID,
perhaps because none has been generated. I can get this Active Link to fire
only if I enter a ticket the normal way. While an email submit works to the
form, it doesn't make the Active Link go. Understandable - since Active
Links are a client side thing.

In addition, I am wondering if there is a better way (hey, a way that works
would be great!) to achieve this.

-Shannon-



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listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


*********************************************************************

The information contained in this communication is
confidential, is intended only for the use of the recipient
named above, and may be legally privileged.
If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication is strictly
prohibited.
If you have received this communication in error,
please re-send this communication to the sender and
delete the original message or any copy of it from your
computer system. Thank You.

**

Shannon:

I was told by one of Remedy's better engineers (unfortunately no longer with
the company) that Push Fields Filters that fire On Submit will be able to
push the Entry ID to another form. I can't remember how much I used this,
but my testing showed that it worked on ARS403.

FWIW,
--Phil

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Shannon Davis
Sent: Friday, June 07, 2002 10:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: "After Submit" - Active Links


**

Okay, I got ARMAILD working, at least some of the time. It still gives bad
error messages.

So here's the deal. I have this dummy form with few requirements, used to
submit tickets by email. Whenever one of those tickets is submitted, I want
to push fields from it into another form. I want to push the request ID in
particular. My After Submit Active Link isn't pushing the request ID,
perhaps because none has been generated. I can get this Active Link to fire
only if I enter a ticket the normal way. While an email submit works to the
form, it doesn't make the Active Link go. Understandable - since Active
Links are a client side thing.

In addition, I am wondering if there is a better way (hey, a way that works
would be great!) to achieve this.

-Shannon-



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listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

I've tested, and filter->push definitely doesn't work.
Or, actually, i would be testing it but I'm experiencing intermittent issues
with armaild and I haven't, of late, been able to test it via submit.

I'll get back to y'all after I put the patch on.

> -----Original Message-----
> From: Salisbury Larry - lasali (Chatsworth)
> [mailto:Larry.Salisbury@ACXIOM.COM]
> Sent: Friday, June 07, 2002 3:24 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: "After Submit" - Active Links
>
>
> **
>
> Shannon,
> An active link run on After Submit doing a Push will have the
> entry-ID of
> the submitted ticket available to it. Or use a filter Push action.
>
> Larry Salisbury
> Acxiom Corporation
> Chatsworth, CA
> voice: 310-957-9529
> fax: 310-957-9285
>
>
>
> -----Original Message-----
> From: Shannon Davis [SMTP:sdavis@BCGI.NET]
> Sent: Friday, June 07, 2002 10:51
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: "After Submit" - Active Links
>
> **
>
> Okay, I got ARMAILD working, at least some of the time. It
> still gives bad
> error messages.
>
> So here's the deal. I have this dummy form with few
> requirements, used to
> submit tickets by email. Whenever one of those tickets is
> submitted, I want
> to push fields from it into another form. I want to push the
> request ID in
> particular. My After Submit Active Link isn't pushing the request ID,
> perhaps because none has been generated. I can get this
> Active Link to fire
> only if I enter a ticket the normal way. While an email
> submit works to the
> form, it doesn't make the Active Link go. Understandable -
> since Active
> Links are a client side thing.
>
> In addition, I am wondering if there is a better way (hey, a
> way that works
> would be great!) to achieve this.
>
> -Shannon-
>
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com
> You may also control your subscription options, including
> UNSUBSCRIBE, at
> www.ARSLIST.org
>
>
> *********************************************************************
>
> The information contained in this communication is
> confidential, is intended only for the use of the recipient
> named above, and may be legally privileged.
> If the reader of this message is not the intended
> recipient, you are hereby notified that any dissemination,
> distribution, or copying of this communication is strictly
> prohibited.
> If you have received this communication in error,
> please re-send this communication to the sender and
> delete the original message or any copy of it from your
> computer system. Thank You.
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com
> You may also control your subscription options, including
> UNSUBSCRIBE, at www.ARSLIST.org
>

**

> I was told by one of Remedy's better engineers (unfortunately
> no longer with
> the company) that Push Fields Filters that fire On Submit
> will be able to
> push the Entry ID to another form. I can't remember how much
> I used this,
> but my testing showed that it worked on ARS403.

it makes sense now.
When the filter is initially checked, the statement 'Entry ID' != $NULL$ is
still false. However, by the time the Push Fields action is fired, the
Entry ID has been populated. This is why it was failing initially, and
works now that I took out the qualification.
-Shannon-

**

On Fri, 7 Jun 2002 12:23:56 -0700, Salisbury Larry - lasali
(Chatsworth) wrote:

>**
>
>Shannon,
>An active link run on After Submit doing a Push will have the entry-ID of
>the submitted ticket available to it. Or use a filter Push action.
>
>Larry Salisbury
>Acxiom Corporation
>Chatsworth, CA
>voice: 310-957-9529
>fax: 310-957-9285
>
>
>
>-----Original Message-----
>From: Shannon Davis [SMTP:sdavis@BCGI.NET]
>Sent: Friday, June 07, 2002 10:51
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: "After Submit" - Active Links
>
>**
>
>Okay, I got ARMAILD working, at least some of the time. It still gives bad
>error messages.
>
>So here's the deal. I have this dummy form with few requirements, used to
>submit tickets by email. Whenever one of those tickets is submitted, I want
>to push fields from it into another form. I want to push the request ID in
>particular. My After Submit Active Link isn't pushing the request ID,
>perhaps because none has been generated. I can get this Active Link to fire
>only if I enter a ticket the normal way. While an email submit works to the
>form, it doesn't make the Active Link go. Understandable - since Active
>Links are a client side thing.
>
>In addition, I am wondering if there is a better way (hey, a way that works
>would be great!) to achieve this.

On v4.x I have seen the ticket number appear on the bottom line of
the user tool window and at the same time an active link after submit
have NULL in the id field.

Never did track it down - only happened on some workstations.

--
Regards

Dave Saville
Please note new email address dave.saville@ntlworld.com

**

Dave and Shannon,
Have confirmation from others that Dave's statement is correct. Experiences
indicate the After Submit Push action sometimes gets the entry-id and
sometimes doesn't. Best use the Filter Push which is reported to be
reliable. I have one in 4.5.2 that works fine but will convert it before
moving to 5.01.

Larry Salisbury
Acxiom Corporation
Chatsworth, CA
voice: 310-957-9529
fax: 310-957-9285



-----Original Message-----
From: Dave Saville [SMTP:dave.saville@NTLWORLD.COM]
Sent: Saturday, June 08, 2002 00:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "After Submit" - Active Links

**

On Fri, 7 Jun 2002 12:23:56 -0700, Salisbury Larry - lasali
(Chatsworth) wrote:

>**
>
>Shannon,
>An active link run on After Submit doing a Push will have the entry-ID of
>the submitted ticket available to it. Or use a filter Push action.
>
>Larry Salisbury
>Acxiom Corporation
>Chatsworth, CA
>voice: 310-957-9529
>fax: 310-957-9285
>
>
>
>-----Original Message-----
>From: Shannon Davis [SMTP:sdavis@BCGI.NET]
>Sent: Friday, June 07, 2002 10:51
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: "After Submit" - Active Links
>
>**
>
>Okay, I got ARMAILD working, at least some of the time. It still gives bad
>error messages.
>
>So here's the deal. I have this dummy form with few requirements, used to
>submit tickets by email. Whenever one of those tickets is submitted, I want
>to push fields from it into another form. I want to push the request ID in
>particular. My After Submit Active Link isn't pushing the request ID,
>perhaps because none has been generated. I can get this Active Link to
fire
>only if I enter a ticket the normal way. While an email submit works to
the
>form, it doesn't make the Active Link go. Understandable - since Active
>Links are a client side thing.
>
>In addition, I am wondering if there is a better way (hey, a way that works
>would be great!) to achieve this.

On v4.x I have seen the ticket number appear on the bottom line of
the user tool window and at the same time an active link after submit
have NULL in the id field.

Never did track it down - only happened on some workstations.

--
Regards

Dave Saville
Please note new email address dave.saville@ntlworld.com



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


*********************************************************************

The information contained in this communication is
confidential, is intended only for the use of the recipient
named above, and may be legally privileged.
If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication is strictly
prohibited.
If you have received this communication in error,
please re-send this communication to the sender and
delete the original message or any copy of it from your
computer system. Thank You.

**

If you need the Entry ID for a record on an After Submit Active Link, just
use the $LASTID$ keyword.

On the client, this is the last record submitted to any form - so unless you
have a Push Fields action, which creates a record, firing *before* you call
$LASTID$ (since client actions are linear and don't use Phases) - you'll
always get the Entry Id of the current record After Submit.

Filters are a different animal altogether, though.

It's that whole Phase thing - in a Filter, Phase 1 is where most actions
fire, Phase 2 is where Push Field and SQL actions fire, and Run Process and
Notifications happen at Phase 3. The record is actually committed to the
database after Phase 1 for submit operations, so the Request ID is available
to Notification and Push actions only.

If you need the Request Id in a filter for actions other than Push, SQL,
Process and Notify, you could use a call-back to a Transaction Value field.
Using a Transaction Value field is a good way to modularize workflow - just
create a temp field and test that field in filter qualifications for
specific text and perform actions accordingly.

In this case, have a Push Field action which pushes to the current form. Set
the Push criteria to 'Request ID' = $Request ID$, and set a Transaction
Value of "Push to Other Form".

Then, create a Filter with a qualification of: 'Transaction Value' = "Push
to Other Form".

The nicety here is that you can use the Request Id in the same filter
actions for both Submit and Modify, just fire them from different "event
handlers" - of course, now that Filter Guides are available in 5.0, this
technique is somewhat unnecessary. But, if you're stuck in version 4.x land,
it's a viable alternative (and has quite a few other uses too).

HTH,

Chris Woyton
Sr. System Engineer.
Allegiant Technology
chris@allegiant-tech.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Salisbury Larry -
lasali (Chatsworth)
Sent: Monday, June 10, 2002 1:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "After Submit" - Active Links


**

Dave and Shannon,
Have confirmation from others that Dave's statement is correct. Experiences
indicate the After Submit Push action sometimes gets the entry-id and
sometimes doesn't. Best use the Filter Push which is reported to be
reliable. I have one in 4.5.2 that works fine but will convert it before
moving to 5.01.

Larry Salisbury
Acxiom Corporation
Chatsworth, CA
voice: 310-957-9529
fax: 310-957-9285



-----Original Message-----
From: Dave Saville [SMTP:dave.saville@NTLWORLD.COM]
Sent: Saturday, June 08, 2002 00:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "After Submit" - Active Links

**

On Fri, 7 Jun 2002 12:23:56 -0700, Salisbury Larry - lasali
(Chatsworth) wrote:

>**
>
>Shannon,
>An active link run on After Submit doing a Push will have the entry-ID of
>the submitted ticket available to it. Or use a filter Push action.
>
>Larry Salisbury
>Acxiom Corporation
>Chatsworth, CA
>voice: 310-957-9529
>fax: 310-957-9285
>
>
>
>-----Original Message-----
>From: Shannon Davis [SMTP:sdavis@BCGI.NET]
>Sent: Friday, June 07, 2002 10:51
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: "After Submit" - Active Links
>
>**
>
>Okay, I got ARMAILD working, at least some of the time. It still gives bad
>error messages.
>
>So here's the deal. I have this dummy form with few requirements, used to
>submit tickets by email. Whenever one of those tickets is submitted, I want
>to push fields from it into another form. I want to push the request ID in
>particular. My After Submit Active Link isn't pushing the request ID,
>perhaps because none has been generated. I can get this Active Link to
fire
>only if I enter a ticket the normal way. While an email submit works to
the
>form, it doesn't make the Active Link go. Understandable - since Active
>Links are a client side thing.
>
>In addition, I am wondering if there is a better way (hey, a way that works
>would be great!) to achieve this.

On v4.x I have seen the ticket number appear on the bottom line of
the user tool window and at the same time an active link after submit
have NULL in the id field.

Never did track it down - only happened on some workstations.

--
Regards

Dave Saville
Please note new email address dave.saville@ntlworld.com



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


*********************************************************************

The information contained in this communication is
confidential, is intended only for the use of the recipient
named above, and may be legally privileged.
If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication is strictly
prohibited.
If you have received this communication in error,
please re-send this communication to the sender and
delete the original message or any copy of it from your
computer system. Thank You.



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www.ARSLIST.org

Hello,

Try reverse engineering the thing. It works. Use a Filter to push the Entry-ID into the child form. Have a Filter on Submit on the child form to push back the the Entry-ID to the parent form.

But then if you need to fire something on the client after you get the value pushed in the Parent form, then this method would not work. If however you want to fire anything on the server, this would work. I use this method for paging support individuals, and it works for me since my paging server is installed on the server.

Cheers

Joe DeSouza

-------Original Message-------

From: Action Request System discussion list(ARSList)
Date: Tuesday, June 11, 2002 03:37:56 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "After Submit" - Active Links

**

Dave and Shannon,
Have confirmation from others that Dave's statement is correct. Experiences indicate the After Submit Push action sometimes gets the entry-id and sometimes doesn't. Best use the Filter Push which is reported to be reliable. I have one in 4.5.2 that works fine but will convert it before moving to 5.01.

Larry Salisbury
Acxiom Corporation
Chatsworth, CA
voice: 310-957-9529
fax: 310-957-9285



-----Original Message-----
From: Dave Saville [ SMTP:dave.saville@NTLWORLD.COM]
Sent: Saturday, June 08, 2002 00:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "After Submit" - Active Links

**

On Fri, 7 Jun 2002 12:23:56 -0700, Salisbury Larry - lasali
(Chatsworth) wrote:

>**
>
>Shannon,
>An active link run on After Submit doing a Push will have the entry-ID of
>the submitted ticket available to it. Or use a filter Push action.
>
>Larry Salisbury
>Acxiom Corporation
>Chatsworth, CA
>voice: 310-957-9529
>fax: 310-957-9285
>
>
>
>-----Original Message-----
>From: Shannon Davis [ SMTP:sdavis@BCGI.NET]
>Sent: Friday, June 07, 2002 10:51
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: "After Submit" - Active Links
>
>**
>
>Okay, I got ARMAILD working, at least some of the time. It still gives bad
>error messages.
>
>So here's the deal. I have this dummy form with few requirements, used to
>submit tickets by email. Whenever one of those tickets is submitted, I want
>to push fields from it into another form. I want to push the request ID in
>particular. My After Submit Active Link isn't pushing the request ID,
>perhaps because none has been generated. I can get this Active Link to
fire
>only if I enter a ticket the normal way. While an email submit works to
the
>form, it doesn't make the Active Link go. Understandable - since Active
>Links are a client side thing.
>
>In addition, I am wondering if there is a better way (hey, a way that works
>would be great!) to achieve this.

On v4.x I have seen the ticket number appear on the bottom line of
the user tool window and at the same time an active link after submit
have NULL in the id field.

Never did track it down - only happened on some workstations.

--
Regards

Dave Saville
Please note new email address dave.saville@ntlworld.com

**

**

Dave and Shannon,
Have confirmation from others that Dave's statement is correct. Experiences
indicate the After Submit Push action sometimes gets the entry-id and
sometimes doesn't. Best use the Filter Push which is reported to be
reliable. I have one in 4.5.2 that works fine but will convert it before
moving to 5.01.

Larry Salisbury
Acxiom Corporation
Chatsworth, CA
voice: 310-957-9529
fax: 310-957-9285



-----Original Message-----
From: Dave Saville [SMTP:dave.saville@NTLWORLD.COM]
Sent: Saturday, June 08, 2002 00:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "After Submit" - Active Links

**

On Fri, 7 Jun 2002 12:23:56 -0700, Salisbury Larry - lasali
(Chatsworth) wrote:

>**
>
>Shannon,
>An active link run on After Submit doing a Push will have the entry-ID of
>the submitted ticket available to it. Or use a filter Push action.
>
>Larry Salisbury
>Acxiom Corporation
>Chatsworth, CA
>voice: 310-957-9529
>fax: 310-957-9285
>
>
>
>-----Original Message-----
>From: Shannon Davis [SMTP:sdavis@BCGI.NET]
>Sent: Friday, June 07, 2002 10:51
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: "After Submit" - Active Links
>
>**
>
>Okay, I got ARMAILD working, at least some of the time. It still gives bad
>error messages.
>
>So here's the deal. I have this dummy form with few requirements, used to
>submit tickets by email. Whenever one of those tickets is submitted, I want
>to push fields from it into another form. I want to push the request ID in
>particular. My After Submit Active Link isn't pushing the request ID,
>perhaps because none has been generated. I can get this Active Link to
fire
>only if I enter a ticket the normal way. While an email submit works to
the
>form, it doesn't make the Active Link go. Understandable - since Active
>Links are a client side thing.
>
>In addition, I am wondering if there is a better way (hey, a way that works
>would be great!) to achieve this.

On v4.x I have seen the ticket number appear on the bottom line of
the user tool window and at the same time an active link after submit
have NULL in the id field.

Never did track it down - only happened on some workstations.

--
Regards

Dave Saville
Please note new email address dave.saville@ntlworld.com



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


*********************************************************************

The information contained in this communication is
confidential, is intended only for the use of the recipient
named above, and may be legally privileged.
If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication is strictly
prohibited.
If you have received this communication in error,
please re-send this communication to the sender and
delete the original message or any copy of it from your
computer system. Thank You.

**

Thanks all - I am using the Filter->Push action. It wasn't working
originally, because I had my filter testing for 'request id != $null' - that
fails when the filter is checked for qualifications, but it would succeed by
the time the push action is ready. Once I removed that qualification, the
filter worked as advertised.

> -----Original Message-----
> From: Salisbury Larry - lasali (Chatsworth)
> [mailto:Larry.Salisbury@ACXIOM.COM]
> Sent: Monday, June 10, 2002 4:54 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: "After Submit" - Active Links
>
>
> **
>
> **
>
> Dave and Shannon,
> Have confirmation from others that Dave's statement is
> correct. Experiences
> indicate the After Submit Push action sometimes gets the entry-id and
> sometimes doesn't. Best use the Filter Push which is reported to be
> reliable. I have one in 4.5.2 that works fine but will
> convert it before
> moving to 5.01.
>
> Larry Salisbury
> Acxiom Corporation
> Chatsworth, CA
> voice: 310-957-9529
> fax: 310-957-9285
>
>
>
> -----Original Message-----
> From: Dave Saville [SMTP:dave.saville@NTLWORLD.COM]
> Sent: Saturday, June 08, 2002 00:35
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: "After Submit" - Active Links
>
> **
>
> On Fri, 7 Jun 2002 12:23:56 -0700, Salisbury Larry - lasali
> (Chatsworth) wrote:
>
> >**
> >
> >Shannon,
> >An active link run on After Submit doing a Push will have
> the entry-ID of
> >the submitted ticket available to it. Or use a filter Push action.
> >
> >Larry Salisbury
> >Acxiom Corporation
> >Chatsworth, CA
> >voice: 310-957-9529
> >fax: 310-957-9285
> >
> >
> >
> >-----Original Message-----
> >From: Shannon Davis [SMTP:sdavis@BCGI.NET]
> >Sent: Friday, June 07, 2002 10:51
> >To: ARSLIST@LISTSERV.VISTAIT.COM
> >Subject: "After Submit" - Active Links
> >
> >**
> >
> >Okay, I got ARMAILD working, at least some of the time. It
> still gives bad
> >error messages.
> >
> >So here's the deal. I have this dummy form with few
> requirements, used to
> >submit tickets by email. Whenever one of those tickets is
> submitted, I want
> >to push fields from it into another form. I want to push
> the request ID in
> >particular. My After Submit Active Link isn't pushing the
> request ID,
> >perhaps because none has been generated. I can get this
> Active Link to
> fire
> >only if I enter a ticket the normal way. While an email
> submit works to
> the
> >form, it doesn't make the Active Link go. Understandable -
> since Active
> >Links are a client side thing.
> >
> >In addition, I am wondering if there is a better way (hey, a
> way that works
> >would be great!) to achieve this.
>
> On v4.x I have seen the ticket number appear on the bottom line of
> the user tool window and at the same time an active link after submit
> have NULL in the id field.
>
> Never did track it down - only happened on some workstations.
>
> --
> Regards
>
> Dave Saville
> Please note new email address dave.saville@ntlworld.com
>
>
>
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