**

I am having trouble showing the help text for some fields on a form. I enter
the
help information for the field, save the form and when I select "What's
This?" on the field I just changed I receive the message "No Help
Available". Other fields on the form do have help associated with them and I
can change the help on those fields. I have checked the permissions for the
field and form and there appears to be differences between the problem
field(s) and any other field to which I can add help. This is bizarre! I am
running version 4.03 of ARS on an NT 4.0 machine using SQL Server 7.0. Any
ideas would be greatly appreciated.


Larry M. Claussen
Sandia National Laboratories
lmclaus@sandia.gov
MS1137
Phone(505) 845-9054
Fax(505) 844-8558

Larry, I emailed Peregrine Support asking them about this problem. Character fields show the help, but other field types do not. Here is their reply:

This is an old bug, 74483, that was inherent with version 4.0.3. Version 4.5.x and higher corrected this bug. You can run a higher version user tool with a 4.0.x Server/Admin. tool. Let me know if you'd like to try that? Or you can wait until you upgrade to ARS version 4.5.2 or 5.0 to eliminate this issue. Let me know?

Frank Habura
Southwest Gas Corp

>>> lmclaus@SANDIA.GOV 04/03/02 07:37AM >>>
**

I am having trouble showing the help text for some fields on a form. I enter
the
help information for the field, save the form and when I select "What's
This?" on the field I just changed I receive the message "No Help
Available". Other fields on the form do have help associated with them and I
can change the help on those fields. I have checked the permissions for the
field and form and there appears to be differences between the problem
field(s) and any other field to which I can add help. This is bizarre! I am
running version 4.03 of ARS on an NT 4.0 machine using SQL Server 7.0. Any
ideas would be greatly appreciated.


Larry M. Claussen
Sandia National Laboratories
lmclaus@sandia.gov
MS1137
Phone(505) 845-9054
Fax(505) 844-8558

**

Larry

You need to clean your .arf and .arv files in your Remedy Home directory on
the client that experiences this issue.

Cheers

Joe DeSouza,
Remedy Tech Consultant,
CyberMAK Information Systems,
Kuwait.
Mobile : 00965 940 6129.
----- Original Message -----
From: "Claussen, Larry M"
To:
Sent: Wednesday, April 03, 2002 6:37 PM
Subject: "Help" with Help text


> **
>
> I am having trouble showing the help text for some fields on a form. I
enter
> the
> help information for the field, save the form and when I select "What's
> This?" on the field I just changed I receive the message "No Help
> Available". Other fields on the form do have help associated with them and
I
> can change the help on those fields. I have checked the permissions for
the
> field and form and there appears to be differences between the problem
> field(s) and any other field to which I can add help. This is bizarre! I
am
> running version 4.03 of ARS on an NT 4.0 machine using SQL Server 7.0. Any
> ideas would be greatly appreciated.
>
>
> Larry M. Claussen
> Sandia National Laboratories
> lmclaus@sandia.gov
> MS1137
> Phone(505) 845-9054
> Fax(505) 844-8558
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

I tried your suggestion Joe which I thought was a very good suggestion and I
still have the problem. I sent the .def file to Peregrine and If I get
anything definitive I will share it with the list.

-----Original Message-----
From: Joe Martin DeSouza [mailto:joeremedy@YAHOO.COM]
Sent: April 03, 2002 10:29 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: "Help" with Help text


**

Larry

You need to clean your .arf and .arv files in your Remedy Home directory on
the client that experiences this issue.

Cheers

Joe DeSouza,
Remedy Tech Consultant,
CyberMAK Information Systems,
Kuwait.
Mobile : 00965 940 6129.
----- Original Message -----
From: "Claussen, Larry M"
To:
Sent: Wednesday, April 03, 2002 6:37 PM
Subject: "Help" with Help text


> **
>
> I am having trouble showing the help text for some fields on a form. I
enter
> the
> help information for the field, save the form and when I select "What's
> This?" on the field I just changed I receive the message "No Help
> Available". Other fields on the form do have help associated with them and
I
> can change the help on those fields. I have checked the permissions for
the
> field and form and there appears to be differences between the problem
> field(s) and any other field to which I can add help. This is bizarre! I
am
> running version 4.03 of ARS on an NT 4.0 machine using SQL Server 7.0. Any
> ideas would be greatly appreciated.
>
>
> Larry M. Claussen
> Sandia National Laboratories
> lmclaus@sandia.gov
> MS1137
> Phone(505) 845-9054
> Fax(505) 844-8558
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org