**

Absolutely... 9i is the Way to go. I like it..

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 6:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Pat,

Let's hope it is NO CHARGE upgrade with our support !! No word on this
issue. Hey, are you liking the support for 9i ?

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Zandi Patrick S TSgt
AFRL/IFOSS
Sent: Wednesday, March 06, 2002 12:29 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Very Hot., =8^P* My tongue is hang'in and Drooling too.

How much is the Email Integrations $$, Ask Please .
Or is this finally for us too ? Supported one's !

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 2:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or correct any mistakes I may have
made? I am excited by the new fields and the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org

**

Any indication WHICH Netscape 6.x versions they will support in ARS 5.1? I
have people here making decisions on when to finally roll out IE 6 and
Netscape 6 on departmental desktops, and they are asking about projected
compatibility. We have hit incompatibilities with BOTH 6.x browsers against
various web services here.

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is cast
in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation. Maybe
Rick Ponzo can add to this list or correct any mistakes I may have made? I
am excited by the new fields and the e-mail engine, it looks good ! Some of
these items will hit with the 5.01, while the other may or may not make the
5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription options,
including UNSUBSCRIBE, at www.ARSLIST.org

**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd

**

Any discussion of Help Desk 5.x in that mix of news?? What is your take on
the new mail integration in relationship to Rem-Mail (since we are about to
roll it into production against ARS 4.5.2/HD4 after considerable investment
of effort, and immediately begin development against ARS 5.0/HD5)?

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

> -----Original Message-----
> From: Gidd Calden [mailto:gidd@ATTBI.COM]
> Sent: Wednesday, March 06, 2002 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
>
> **
>
> Listers:
>
> From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again
> nothing is cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date
> of exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the
> presentation. Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the
> new fields and the e-mail engine, it looks good ! Some of
> these items will hit with the 5.01, while the other may or
> may not make the 5.1 release but we are hopeful that they all will.
>
> Regards...Gidd
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com You may also control your
> subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
>

This sounds an awful lot like RemMail! Any comments?

Warren

Gidd Writes:

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@listserv.vi
stait.com
You may also control your subscription options, including UNSUBSCRIBE, at www.AR
SLIST.org

**

Very Hot., =8^P* My tongue is hang'in and Drooling too.

How much is the Email Integrations $$, Ask Please .
Or is this finally for us too ? Supported one's !

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 2:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or correct any mistakes I may have
made? I am excited by the new fields and the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org

**

Gidd,
Thanks for the info. If you can give enhancement feedback, here is
one thing:

LDAP - to support External Authorization

I hope they set this up to just verify the username and password against
LDAP, everything else should still come from the User form. It would also
be a big help if this could be turned on and off per user (not the whole
system like blank passwords and AREA).

Why: a number of companies are going to LDAPs, but getting LDAP to hold ARS
License info and/or ARS group info isn't going to happen. So if all this did
was check username and password in LDAP and still get license / group info
from the user form would be great.

pk

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Gidd Calden
Sent: 03/06/2002 12:27
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Server on Linux (Not just midtier?).

Most excellent.




-John


On Wed, 2002-03-06 at 13:26, Gidd Calden wrote:
> **
>
> Listers:
>
> >From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again nothing is
> cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
> exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the presentation.
> Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the new fields and
> the e-mail engine, it looks good !
> Some of these items will hit with the 5.01, while the other may or may not
> make the 5.1 release but we are
> hopeful that they all will.
>
> Regards...Gidd
>
>
>
>
>
--
John Sundberg
Kinetic Data, Inc.
404 Snelling Ave. S.
St. Paul, MN 55105
w: 651 695 8566
c: 612 325 8637
email: john.sundberg@kineticdata.com
web: www.kineticdata.com

**

Gidd -

Any chance that the external authorization would include authentication, like PKI?

Susan Blunt
Remedy Admin
TRW S&E
susan.blunt@trw.com

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 11:27
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd

Will there be any slides available on this like RUG? When do they plan on commiting to these enhancements?

Is the email enhancement coming in 5.01 or 5.1?

Kenny Dunn
Eli Lilly & Co.





Gidd Calden
Sent by: "Action Request System discussion list(ARSList)"

03/06/2002 02:26 PM
Please respond to "Action Request System discussion list(ARSList)"

To: ARSLIST@LISTSERV.VISTAIT.COM
cc:
Subject: Remedy Enhancements FY '02




**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd

**

Does Sybase ? mean Sybase support is in doubt?

Does email dies mean I have to re-write my armaild interfaces?

Thanks,
Jim.

-----Original Message-----
From: Gidd Calden [mailto:gidd@attbi.com]
Sent: Wednesday, March 06, 2002 11:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



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listserv@listserv.vistait.com
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www.ARSLIST.org

**

Susan,

Yes, although I didn't write this down PKI was definitely mentioned ! Give
Rick Ponzo a call and see if his notes expand of mine? I was very difficult
to
be engrossed in the presentation and keep good notes, but I tried.


Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Blunt, Susan
Sent: Wednesday, March 06, 2002 1:45 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Gidd -

Any chance that the external authorization would include authentication,
like PKI?

Susan Blunt
Remedy Admin
TRW S&E
susan.blunt@trw.com

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 11:27
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



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Ken,

Sorry, no hard copies.

E-mail is 5.1 although we would all like to see it sooner. I believe that the new engine is JAVA based too
if my memory still works?

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kenneth P Dunn
Sent: Wednesday, March 06, 2002 1:59 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02



Will there be any slides available on this like RUG? When do they plan on commiting to these enhancements?

Is the email enhancement coming in 5.01 or 5.1?

Kenny Dunn
Eli Lilly & Co.





Gidd Calden
Sent by: "Action Request System discussion list(ARSList)"

03/06/2002 02:26 PM
Please respond to "Action Request System discussion list(ARSList)"



To: ARSLIST@LISTSERV.VISTAIT.COM
cc:
Subject: Remedy Enhancements FY '02




**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd

**

Jim,

You know as I blasted this message off I wondered what my notes meant
about Sybase? Rick Ponzo was sitting next to mw so let's hope he picks
up on this thread too !!

HTH

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of O'Hara, Jim
Sent: Wednesday, March 06, 2002 2:35 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Does Sybase ? mean Sybase support is in doubt?

Does email dies mean I have to re-write my armaild interfaces?

Thanks,
Jim.

-----Original Message-----
From: Gidd Calden [mailto:gidd@attbi.com]
Sent: Wednesday, March 06, 2002 11:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



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**

Pat,

Let's hope it is NO CHARGE upgrade with our support !! No word on this
issue.
Hey, are you liking the support for 9i ?

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Zandi Patrick S TSgt
AFRL/IFOSS
Sent: Wednesday, March 06, 2002 12:29 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Very Hot., =8^P* My tongue is hang'in and Drooling too.

How much is the Email Integrations $$, Ask Please .
Or is this finally for us too ? Supported one's !

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 2:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or correct any mistakes I may have
made? I am excited by the new fields and the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



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www.ARSLIST.org

**

Chris,

Sorry, sessions were split out and I did not sit in on any
of the HD 5.0 meetings.

Regards...Gidd


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Christopher Strauss
Sent: Wednesday, March 06, 2002 12:22 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Any discussion of Help Desk 5.x in that mix of news?? What is your take on
the new mail integration in relationship to Rem-Mail (since we are about to
roll it into production against ARS 4.5.2/HD4 after considerable investment
of effort, and immediately begin development against ARS 5.0/HD5)?

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

> -----Original Message-----
> From: Gidd Calden [mailto:gidd@ATTBI.COM]
> Sent: Wednesday, March 06, 2002 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
>
> **
>
> Listers:
>
> From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again
> nothing is cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date
> of exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the
> presentation. Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the
> new fields and the e-mail engine, it looks good ! Some of
> these items will hit with the 5.01, while the other may or
> may not make the 5.1 release but we are hopeful that they all will.
>
> Regards...Gidd
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com You may also control your
> subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
>



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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www.ARSLIST.org

**

Paul,

Like I said taking notes and watching the presentation was hard. However,
you will be happy to know that the development team is planning on using the
http://www.peregrine.com/devcommunity/index.htm Developer link to interact
with the user community for development issues and feedback. What this
means
is a real product engineer interacting with your requests for enhancements
and etc., they are even planning on using this resource for surveys.

HTH

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Paul M. Kowalski
Sent: Wednesday, March 06, 2002 12:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Gidd,
Thanks for the info. If you can give enhancement feedback, here is
one thing:

LDAP - to support External Authorization

I hope they set this up to just verify the username and password against
LDAP, everything else should still come from the User form. It would also
be a big help if this could be turned on and off per user (not the whole
system like blank passwords and AREA).

Why: a number of companies are going to LDAPs, but getting LDAP to hold ARS
License info and/or ARS group info isn't going to happen. So if all this did
was check username and password in LDAP and still get license / group info
from the user form would be great.

pk

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Gidd Calden
Sent: 03/06/2002 12:27
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



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**

Listers:

Jamie, has reminded me of several other "new" features.

A couple other items that will be included in the
5.0.1 release is hierarchical search and SQL menus.
Thanks for jogging my memory Jamie.

Regards...Gidd



-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Zandi Patrick S TSgt
AFRL/IFOSS
Sent: Thursday, March 07, 2002 7:22 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Absolutely... 9i is the Way to go. I like it..

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 6:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Pat,

Let's hope it is NO CHARGE upgrade with our support !! No word on this
issue. Hey, are you liking the support for 9i ?

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Zandi Patrick S TSgt
AFRL/IFOSS
Sent: Wednesday, March 06, 2002 12:29 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Very Hot., =8^P* My tongue is hang'in and Drooling too.

How much is the Email Integrations $$, Ask Please .
Or is this finally for us too ? Supported one's !

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 2:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or correct any mistakes I may have
made? I am excited by the new fields and the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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**

Greetings.

Is the Linux support mentioned a Linux server or a Linux client or both
for 5.1?

Susan Bisanti

==========================================================================
Susan Bisanti 2121 North Service Rd, Trans-Canada Hwy
CMC - CMISS - OS Specialist Dorval, Quebec, Canada, H9P 1J3
EMAIL: Susan.Bisanti@ec.gc.ca (514)-421-4666
==========================================================================
Disclaimer:
"The views expressed here are mine and do not reflect the official
position of my employer or the organization through which the
Internet was accessed".

p.s. Imagination is more important than knowledge. -- Albert Einstein

On Wed, 6 Mar 2002, Gidd Calden wrote:

> Date: Wed, 6 Mar 2002 11:26:34 -0800
> From: Gidd Calden
> Reply-To: "Action Request System discussion list(ARSList)"

> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
> **
>
> Listers:
>
> >From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again nothing is
> cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
> exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the presentation.
> Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the new fields and
> the e-mail engine, it looks good !
> Some of these items will hit with the 5.01, while the other may or may not
> make the 5.1 release but we are
> hopeful that they all will.
>
> Regards...Gidd
>
>
>
>
>
>

**

Hum.. Just my 2 cents....

I thought that 5.0.1 would be patches for 5.0.0 and not "new features"?
(According to the documented description that was posted about the "pool".)

I would think 5.1 would be the place that "new features" are added. (Not
that I'm suggesting that Peregrine needs to "hold off" to add the new
features. Rather, I would just like them to follow their own naming
standards. I like standards when they are used consistently. :)

--
Carey Matthew Black

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Thursday, March 07, 2002 10:34 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02

Listers:

Jamie, has reminded me of several other "new" features.

A couple other items that will be included in the
5.0.1 release is hierarchical search and SQL menus.
Thanks for jogging my memory Jamie.

Regards...Gidd

**

Susan,

Server, no mention on the client-side of things yet.

HTH


Regards...Gidd


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Susan Bisanti
Sent: Thursday, March 07, 2002 9:21 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Greetings.

Is the Linux support mentioned a Linux server or a Linux client or both
for 5.1?

Susan Bisanti

==========================================================================
Susan Bisanti 2121 North Service Rd, Trans-Canada Hwy
CMC - CMISS - OS Specialist Dorval, Quebec, Canada, H9P 1J3
EMAIL: Susan.Bisanti@ec.gc.ca (514)-421-4666
==========================================================================
Disclaimer:
"The views expressed here are mine and do not reflect the official
position of my employer or the organization through which the
Internet was accessed".

p.s. Imagination is more important than knowledge. -- Albert Einstein

On Wed, 6 Mar 2002, Gidd Calden wrote:

> Date: Wed, 6 Mar 2002 11:26:34 -0800
> From: Gidd Calden
> Reply-To: "Action Request System discussion list(ARSList)"

> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
> **
>
> Listers:
>
> >From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again nothing is
> cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
> exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the presentation.
> Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the new fields and
> the e-mail engine, it looks good !
> Some of these items will hit with the 5.01, while the other may or may not
> make the 5.1 release but we are
> hopeful that they all will.
>
> Regards...Gidd
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
>
>



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

5.0.1 is the next release.

(From the smartcert client) =)

-t

-----Original Message-----
From: Black, Matt [mailto:matt.black@VERIZON.COM]
Sent: Thursday, March 07, 2002 9:57 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Hum.. Just my 2 cents....

I thought that 5.0.1 would be patches for 5.0.0 and not "new features"?
(According to the documented description that was posted about the "pool".)

I would think 5.1 would be the place that "new features" are added. (Not
that I'm suggesting that Peregrine needs to "hold off" to add the new
features. Rather, I would just like them to follow their own naming
standards. I like standards when they are used consistently. :)

--
Carey Matthew Black

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Thursday, March 07, 2002 10:34 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02

Listers:

Jamie, has reminded me of several other "new" features.

A couple other items that will be included in the
5.0.1 release is hierarchical search and SQL menus.
Thanks for jogging my memory Jamie.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Netscape 6.2 and > will be supported in ARS 5.1.

Rick Ponzo
Integrits Corporation
San Diego, CA
619-524-3535
ponzo@integrits.com

----- Original Message -----
From: "Christopher Strauss"
To:
Sent: Thursday, March 07, 2002 8:02 AM
Subject: Re: Remedy Enhancements FY '02


> **
>
> Any indication WHICH Netscape 6.x versions they will support in ARS 5.1? =
> I
> have people here making decisions on when to finally roll out IE 6 and
> Netscape 6 on departmental desktops, and they are asking about projected
> compatibility. We have hit incompatibilities with BOTH 6.x browsers =
> against
> various web services here.
>
> Christopher Strauss, MSLS
> Remedy Database Administrator
> University of North Texas Computing Center
> http://remedy.unt.edu/helpdesk/=20
>
> -----Original Message-----
> From: Gidd Calden [mailto:gidd@ATTBI.COM]=20
> Sent: Wednesday, March 06, 2002 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
>
> **
>
> Listers:
>
> From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again nothing is =
> cast
> in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
> exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the presentation. =
> Maybe
> Rick Ponzo can add to this list or correct any mistakes I may have made? =
> I
> am excited by the new fields and the e-mail engine, it looks good ! Some =
> of
> these items will hit with the 5.01, while the other may or may not make =
> the
> 5.1 release but we are hopeful that they all will.
>
> Regards...Gidd
>
> =
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com You may also control your subscription =
> options,
> including UNSUBSCRIBE, at www.ARSLIST.org
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

This is my first day back at the office, so I'll try to decrypt my notes and
answer some of the questions.

They said PKI would be supported, but I wasn't convinced. I think that will
be a "wait and see" feature.

Rick Ponzo
Integrits Corporation
San Diego, CA
619-524-3535
ponzo@integrits.com


----- Original Message -----
From: "Gidd Calden"
To:
Sent: Wednesday, March 06, 2002 3:46 PM
Subject: Re: Remedy Enhancements FY '02


> **
>
> Susan,
>
> Yes, although I didn't write this down PKI was definitely mentioned ! Give
> Rick Ponzo a call and see if his notes expand of mine? I was very
difficult
> to
> be engrossed in the presentation and keep good notes, but I tried.
>
>
> Regards...Gidd
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Blunt, Susan
> Sent: Wednesday, March 06, 2002 1:45 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Remedy Enhancements FY '02
>
>
> **
>
> Gidd -
>
> Any chance that the external authorization would include authentication,
> like PKI?
>
> Susan Blunt
> Remedy Admin
> TRW S&E
> susan.blunt@trw.com
>
> -----Original Message-----
> From: Gidd Calden [mailto:gidd@ATTBI.COM]
> Sent: Wednesday, March 06, 2002 11:27
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
>
> **
>
> Listers:
>
> From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again nothing is
> cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
> exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the presentation.
> Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the new fields and
> the e-mail engine, it looks good !
> Some of these items will hit with the 5.01, while the other may or may not
> make the 5.1 release but we are
> hopeful that they all will.
>
> Regards...Gidd
>
>

>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>

>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
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> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Chris,

Yes, there was discussion of Help Desk 5. First off, if you have heavily
customized your application, you might want to think twice about the
upgrade. Second, the upgrade specifically adds web view functionality.
That's the major feature change. If you don't have a great requirement for
web views, you might want to stay with the 4.x product.

Rick Ponzo
Integrits Corporation
San Diego, CA
619-524-3535
ponzo@integrits.com

----- Original Message -----
From: "Christopher Strauss"
To:
Sent: Wednesday, March 06, 2002 12:22 PM
Subject: Re: Remedy Enhancements FY '02


> **
>
> Any discussion of Help Desk 5.x in that mix of news?? What is your take =
> on
> the new mail integration in relationship to Rem-Mail (since we are about =
> to
> roll it into production against ARS 4.5.2/HD4 after considerable =
> investment
> of effort, and immediately begin development against ARS 5.0/HD5)?
>
> Christopher Strauss, MSLS
> Remedy Database Administrator
> University of North Texas Computing Center
> http://remedy.unt.edu/helpdesk/
>
> > -----Original Message-----
> > From: Gidd Calden [mailto:gidd@ATTBI.COM]=20
> > Sent: Wednesday, March 06, 2002 1:27 PM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Remedy Enhancements FY '02
> >=20
> >=20
> > **
> >=20
> > Listers:
> >=20
> > From the floor of Synergy comes this information:
> >=20
> > Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> > fanatics !
> > Remedy Version 5.1 Out this Summer - ditto !!
> >=20
> > Here are my notes on proposed changes and enhancements, again=20
> > nothing is cast in concrete yet.
> >=20
> >=20
> > LDAP - to support External Authorization
> > - ARDBC views
> > This supposedly will lead to a single point login.
> >=20
> > NEW!! 5.1 Compatibility
> > - Linux (Red Hat 7.2 on Intel Only)
> > - DB2 - supporting NT & basically all platforms
> > - Sybase ?
> > - Netscape 6.x
> > - Peregrine Portal (OAA Portal 2.2)
> >=20
> > NEW!! Fields
> > - Currency (complex)
> > * Value Rate (i.e. 1000 Yen)/ Effective Date=20
> > of exchange/Functional Currency (i.e. US$) -
> > * Can fire on workflow
> > - Separate Date field - from 1/1/-4713 to 1/1/9999
> > - Separate Time Field
> > - Pop Up calendar - yes, Web enabled !!
> >=20
> > NEW!! A/L Option
> > - Fire on Time
> >=20
> > Oracle 9i compatibility
> >=20
> > Web Services (5.1)
> > - XML (WDSL) Universal maybe published UDDI Registry
> > - SOAP
> > - Higher Level than API's
> > - Will support publishing as AR Application (web services)
> > - Map AR Fields to Web Services (WDSL)
> > Run Process
> > - Can publish Tickets/Assets/Queries
> >=20
> > EMAIL DIES !!!!
> >=20
> > NEW!! E-mail integration engine (total replacement)
> > - supports in-bound attachments (POP3/SMTP)
> > - Will be able to parse to e-mail form
> > - supports out-bound HTML/Attachments/Notifications
> > - NEW System FORM to manage this process
> > * Configuration
> > * Logging
> > * Multi-server thread
> >=20
> > Hey that's all I could write down and still listen to the=20
> > presentation. Maybe Rick Ponzo can add to this list or=20
> > correct any mistakes I may have made? I am excited by the=20
> > new fields and the e-mail engine, it looks good ! Some of=20
> > these items will hit with the 5.01, while the other may or=20
> > may not make the 5.1 release but we are hopeful that they all will.
> >=20
> > Regards...Gidd
> >=20
> >
> >
> > To UNSUBSCRIBE, email the message "unsubscribe arslist" to:=20
> > listserv@listserv.vistait.com You may also control your=20
> > subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
> >=20
>
>


> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

On Thu, 7 Mar 2002 17:20:31 +0000, Susan Bisanti
wrote:

>**
>
>Greetings.
>
>Is the Linux support mentioned a Linux server or a Linux client or both
>for 5.1?
>
>Susan Bisanti
>
> =========================================================================
>Susan Bisanti 2121 North Service Rd, Trans-Canada Hwy
>CMC - CMISS - OS Specialist Dorval, Quebec, Canada, H9P 1J3
>EMAIL: Susan.Bisanti@ec.gc.ca (514)-421-4666
> =========================================================================
>Disclaimer:
>"The views expressed here are mine and do not reflect the official
>position of my employer or the organization through which the
>Internet was accessed".
>
>p.s. Imagination is more important than knowledge. -- Albert Einstein
>
>On Wed, 6 Mar 2002, Gidd Calden wrote:
>
>> Date: Wed, 6 Mar 2002 11:26:34 -0800
>> From: Gidd Calden
>> Reply-To: "Action Request System discussion list(ARSList)"
>
>> To: ARSLIST@LISTSERV.VISTAIT.COM
>> Subject: Remedy Enhancements FY '02
>>
>> **
>>
>> Listers:
>>
>> >From the floor of Synergy comes this information:
>>
>> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
>> fanatics !
>> Remedy Version 5.1 Out this Summer - ditto !!
>>
>> Here are my notes on proposed changes and enhancements, again nothing is
>> cast in concrete yet.
>>
>>
>> LDAP - to support External Authorization
>> - ARDBC views
>> This supposedly will lead to a single point login.
>>
>> NEW!! 5.1 Compatibility
>> - Linux (Red Hat 7.2 on Intel Only)
>> - DB2 - supporting NT & basically all platforms
>> - Sybase ?
>> - Netscape 6.x
>> - Peregrine Portal (OAA Portal 2.2)
>>
>> NEW!! Fields
>> - Currency (complex)
>> * Value Rate (i.e. 1000 Yen)/ Effective Date of
>> exchange/Functional Currency (i.e. US$) -
>> * Can fire on workflow
>> - Separate Date field - from 1/1/-4713 to 1/1/9999
>> - Separate Time Field
>> - Pop Up calendar - yes, Web enabled !!
>>
>> NEW!! A/L Option
>> - Fire on Time
>>
>> Oracle 9i compatibility
>>
>> Web Services (5.1)
>> - XML (WDSL) Universal maybe published UDDI Registry
>> - SOAP
>> - Higher Level than API's
>> - Will support publishing as AR Application (web services)
>> - Map AR Fields to Web Services (WDSL)
>> Run Process
>> - Can publish Tickets/Assets/Queries
>>
>> EMAIL DIES !!!!
>>
>> NEW!! E-mail integration engine (total replacement)
>> - supports in-bound attachments (POP3/SMTP)
>> - Will be able to parse to e-mail form
>> - supports out-bound HTML/Attachments/Notifications
>> - NEW System FORM to manage this process
>> * Configuration
>> * Logging
>> * Multi-server thread
>>
>> Hey that's all I could write down and still listen to the presentation.
>> Maybe Rick Ponzo can add to this list or
>> correct any mistakes I may have made? I am excited by the new fields and
>> the e-mail engine, it looks good !
>> Some of these items will hit with the 5.01, while the other may or may
not
>> make the 5.1 release but we are
>> hopeful that they all will.
>>
>> Regards...Gidd
>>
>>


>> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
>> You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org
>>
>>
>
>

>To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
>You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

Linux (Red hat 7.2 on Intel) was to be support for ARS server, not the
client.

Wendy Haney
Peregrine Approved Consultant
Maryville Technologies
www.maryville.com

**

On Wed, 6 Mar 2002 15:51:03 -0800, Gidd Calden wrote:

>**
>
>Jim,
>
>You know as I blasted this message off I wondered what my notes meant
>about Sybase? Rick Ponzo was sitting next to mw so let's hope he picks
>up on this thread too !!
>
>HTH
>
>Regards...Gidd
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of O'Hara, Jim
>Sent: Wednesday, March 06, 2002 2:35 PM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Re: Remedy Enhancements FY '02
>
>
>**
>
>Does Sybase ? mean Sybase support is in doubt?
>
>Does email dies mean I have to re-write my armaild interfaces?
>
>Thanks,
>Jim.
>
>-----Original Message-----
>From: Gidd Calden [mailto:gidd@attbi.com]
>Sent: Wednesday, March 06, 2002 11:27 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Remedy Enhancements FY '02
>
>
>**
>
>Listers:
>
>From the floor of Synergy comes this information:
>
>Remedy Version 5.01 Out this Spring - sorry no dates to you pool
>fanatics !
>Remedy Version 5.1 Out this Summer - ditto !!
>
>Here are my notes on proposed changes and enhancements, again nothing is
>cast in concrete yet.
>
>
>LDAP - to support External Authorization
> - ARDBC views
>This supposedly will lead to a single point login.
>
>NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
>NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
>exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
>NEW!! A/L Option
> - Fire on Time
>
>Oracle 9i compatibility
>
>Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
>EMAIL DIES !!!!
>
>NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
>Hey that's all I could write down and still listen to the presentation.
>Maybe Rick Ponzo can add to this list or
>correct any mistakes I may have made? I am excited by the new fields and
>the e-mail engine, it looks good !
>Some of these items will hit with the 5.01, while the other may or may not
>make the 5.1 release but we are
>hopeful that they all will.
>
>Regards...Gidd
>
>

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Per my notes from the session Sybase 12.5 was mentioned under the
Compatiblity list ...
* 508 Compliant
* Linus (Red Hat 7.2 on Intel) ARS Server, Not client
* DB2
* Sybase 12.5
* Netscape 6.x (6.2)
* Peregrine Portal (OAA Portal v2.2 - Get-It products use this)

Wendy Haney
Peregrine Approved Consultant
Maryville Technologies
www.maryville.com