**

Absolutely... 9i is the Way to go. I like it..

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 6:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Pat,

Let's hope it is NO CHARGE upgrade with our support !! No word on this
issue. Hey, are you liking the support for 9i ?

Regards...Gidd

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Zandi Patrick S TSgt
AFRL/IFOSS
Sent: Wednesday, March 06, 2002 12:29 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Remedy Enhancements FY '02


**

Very Hot., =8^P* My tongue is hang'in and Drooling too.

How much is the Email Integrations $$, Ask Please .
Or is this finally for us too ? Supported one's !

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 2:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or correct any mistakes I may have
made? I am excited by the new fields and the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org



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**

Any indication WHICH Netscape 6.x versions they will support in ARS 5.1? I
have people here making decisions on when to finally roll out IE 6 and
Netscape 6 on departmental desktops, and they are asking about projected
compatibility. We have hit incompatibilities with BOTH 6.x browsers against
various web services here.

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is cast
in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation. Maybe
Rick Ponzo can add to this list or correct any mistakes I may have made? I
am excited by the new fields and the e-mail engine, it looks good ! Some of
these items will hit with the 5.01, while the other may or may not make the
5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription options,
including UNSUBSCRIBE, at www.ARSLIST.org

**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd

**

Any discussion of Help Desk 5.x in that mix of news?? What is your take on
the new mail integration in relationship to Rem-Mail (since we are about to
roll it into production against ARS 4.5.2/HD4 after considerable investment
of effort, and immediately begin development against ARS 5.0/HD5)?

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

> -----Original Message-----
> From: Gidd Calden [mailto:gidd@ATTBI.COM]
> Sent: Wednesday, March 06, 2002 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Remedy Enhancements FY '02
>
>
> **
>
> Listers:
>
> From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again
> nothing is cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date
> of exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the
> presentation. Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the
> new fields and the e-mail engine, it looks good ! Some of
> these items will hit with the 5.01, while the other may or
> may not make the 5.1 release but we are hopeful that they all will.
>
> Regards...Gidd
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com You may also control your
> subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
>

This sounds an awful lot like RemMail! Any comments?

Warren

Gidd Writes:

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to: listserv@listserv.vi
stait.com
You may also control your subscription options, including UNSUBSCRIBE, at www.AR
SLIST.org

**

Very Hot., =8^P* My tongue is hang'in and Drooling too.

How much is the Email Integrations $$, Ask Please .
Or is this finally for us too ? Supported one's !

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 2:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or correct any mistakes I may have
made? I am excited by the new fields and the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org

**

Gidd,
Thanks for the info. If you can give enhancement feedback, here is
one thing:

LDAP - to support External Authorization

I hope they set this up to just verify the username and password against
LDAP, everything else should still come from the User form. It would also
be a big help if this could be turned on and off per user (not the whole
system like blank passwords and AREA).

Why: a number of companies are going to LDAPs, but getting LDAP to hold ARS
License info and/or ARS group info isn't going to happen. So if all this did
was check username and password in LDAP and still get license / group info
from the user form would be great.

pk

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Gidd Calden
Sent: 03/06/2002 12:27
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

Server on Linux (Not just midtier?).

Most excellent.




-John


On Wed, 2002-03-06 at 13:26, Gidd Calden wrote:
> **
>
> Listers:
>
> >From the floor of Synergy comes this information:
>
> Remedy Version 5.01 Out this Spring - sorry no dates to you pool
> fanatics !
> Remedy Version 5.1 Out this Summer - ditto !!
>
> Here are my notes on proposed changes and enhancements, again nothing is
> cast in concrete yet.
>
>
> LDAP - to support External Authorization
> - ARDBC views
> This supposedly will lead to a single point login.
>
> NEW!! 5.1 Compatibility
> - Linux (Red Hat 7.2 on Intel Only)
> - DB2 - supporting NT & basically all platforms
> - Sybase ?
> - Netscape 6.x
> - Peregrine Portal (OAA Portal 2.2)
>
> NEW!! Fields
> - Currency (complex)
> * Value Rate (i.e. 1000 Yen)/ Effective Date of
> exchange/Functional Currency (i.e. US$) -
> * Can fire on workflow
> - Separate Date field - from 1/1/-4713 to 1/1/9999
> - Separate Time Field
> - Pop Up calendar - yes, Web enabled !!
>
> NEW!! A/L Option
> - Fire on Time
>
> Oracle 9i compatibility
>
> Web Services (5.1)
> - XML (WDSL) Universal maybe published UDDI Registry
> - SOAP
> - Higher Level than API's
> - Will support publishing as AR Application (web services)
> - Map AR Fields to Web Services (WDSL)
> Run Process
> - Can publish Tickets/Assets/Queries
>
> EMAIL DIES !!!!
>
> NEW!! E-mail integration engine (total replacement)
> - supports in-bound attachments (POP3/SMTP)
> - Will be able to parse to e-mail form
> - supports out-bound HTML/Attachments/Notifications
> - NEW System FORM to manage this process
> * Configuration
> * Logging
> * Multi-server thread
>
> Hey that's all I could write down and still listen to the presentation.
> Maybe Rick Ponzo can add to this list or
> correct any mistakes I may have made? I am excited by the new fields and
> the e-mail engine, it looks good !
> Some of these items will hit with the 5.01, while the other may or may not
> make the 5.1 release but we are
> hopeful that they all will.
>
> Regards...Gidd
>
>
>
>
>
--
John Sundberg
Kinetic Data, Inc.
404 Snelling Ave. S.
St. Paul, MN 55105
w: 651 695 8566
c: 612 325 8637
email: john.sundberg@kineticdata.com
web: www.kineticdata.com

**

Gidd -

Any chance that the external authorization would include authentication, like PKI?

Susan Blunt
Remedy Admin
TRW S&E
susan.blunt@trw.com

-----Original Message-----
From: Gidd Calden [mailto:gidd@ATTBI.COM]
Sent: Wednesday, March 06, 2002 11:27
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Remedy Enhancements FY '02


**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd

Will there be any slides available on this like RUG? When do they plan on commiting to these enhancements?

Is the email enhancement coming in 5.01 or 5.1?

Kenny Dunn
Eli Lilly & Co.





Gidd Calden
Sent by: "Action Request System discussion list(ARSList)"

03/06/2002 02:26 PM
Please respond to "Action Request System discussion list(ARSList)"

To: ARSLIST@LISTSERV.VISTAIT.COM
cc:
Subject: Remedy Enhancements FY '02




**

Listers:

From the floor of Synergy comes this information:

Remedy Version 5.01 Out this Spring - sorry no dates to you pool
fanatics !
Remedy Version 5.1 Out this Summer - ditto !!

Here are my notes on proposed changes and enhancements, again nothing is
cast in concrete yet.


LDAP - to support External Authorization
- ARDBC views
This supposedly will lead to a single point login.

NEW!! 5.1 Compatibility
- Linux (Red Hat 7.2 on Intel Only)
- DB2 - supporting NT & basically all platforms
- Sybase ?
- Netscape 6.x
- Peregrine Portal (OAA Portal 2.2)

NEW!! Fields
- Currency (complex)
* Value Rate (i.e. 1000 Yen)/ Effective Date of
exchange/Functional Currency (i.e. US$) -
* Can fire on workflow
- Separate Date field - from 1/1/-4713 to 1/1/9999
- Separate Time Field
- Pop Up calendar - yes, Web enabled !!

NEW!! A/L Option
- Fire on Time

Oracle 9i compatibility

Web Services (5.1)
- XML (WDSL) Universal maybe published UDDI Registry
- SOAP
- Higher Level than API's
- Will support publishing as AR Application (web services)
- Map AR Fields to Web Services (WDSL)
Run Process
- Can publish Tickets/Assets/Queries

EMAIL DIES !!!!

NEW!! E-mail integration engine (total replacement)
- supports in-bound attachments (POP3/SMTP)
- Will be able to parse to e-mail form
- supports out-bound HTML/Attachments/Notifications
- NEW System FORM to manage this process
* Configuration
* Logging
* Multi-server thread

Hey that's all I could write down and still listen to the presentation.
Maybe Rick Ponzo can add to this list or
correct any mistakes I may have made? I am excited by the new fields and
the e-mail engine, it looks good !
Some of these items will hit with the 5.01, while the other may or may not
make the 5.1 release but we are
hopeful that they all will.

Regards...Gidd