**

Hello Listers,

Trying to get multiple instances and versions of ARS on one PC.

I got this to work once before (Thanks, Gidd and Rob). But that was on a
machine running Win2K and SQL Server 7.

Has anyone made it work on a Win2K laptop with NO database? Just the
flatfile.

I thought I had it licked but it points both versions (ARS 4.5.2 and ARS 5.0
) to the same data base.
It never did ask for a database name, is that because it is using the
flatfile?

TIA,


John J. Reiser
Software Development Analyst
Remedy Administrator
voice: (856) 722-4743
fax: (856) 273-5149
Lockheed Martin
199 Borton Landing Rd.
MS 134-803
Moorestown, NJ 08057
Naval Electronics & Surveillance Systems - Surface Systems
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me

**

I would think that somewhere is a file name for the flat file and if you
change the name, you are accessing a 'new' and 'different' database. So
in 4.x this flat file name might be hardcoded and non-configurable but
in ARS 5.0 you should be able to specify it somehow meaning that you use
the default with 4.x and use a different file for 5.0.

Unfortunately I don't have a clue on where the filename is kept or how
to change it. I would guess it is in either the same directory as your
tools (or a subdir of it) or in the same directory as your SQL database
(or a subdir).


Dana Bourgeois

> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM] On Behalf Of Reiser, John J
> Sent: Monday, March 04, 2002 11:48 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: [ARSLIST] Multiple instances of ARS 5 (with a twist)
>
>
> **
>
> Hello Listers,
>
> Trying to get multiple instances and versions of ARS on one PC.
>
> I got this to work once before (Thanks, Gidd and Rob). But
> that was on a machine running Win2K and SQL Server 7.
>
> Has anyone made it work on a Win2K laptop with NO database?
> Just the flatfile.
>
> I thought I had it licked but it points both versions (ARS
> 4.5.2 and ARS 5.0
> ) to the same data base.
> It never did ask for a database name, is that because it is
> using the flatfile?
>
> TIA,
>
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator
> voice: (856) 722-4743
> fax: (856) 273-5149
> Lockheed Martin
> 199 Borton Landing Rd.
> MS 134-803
> Moorestown, NJ 08057
> Naval Electronics & Surveillance Systems - Surface Systems
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. -
> paraphrased by me
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com You may also control your
> subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
>

**

Hi All

...just an idea. Run an advanced "File search" using the "Containing Text"
option and search for all the files containing your database name and see if
you can change it manually.

Francois Dempers

-----Original Message-----
From: Dana Bourgeois [mailto:kunda1@TELOCITY.COM]
Sent: 05 March 2002 03:26
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Multiple instances of ARS 5 (with a twist)


**

I would think that somewhere is a file name for the flat file and if you
change the name, you are accessing a 'new' and 'different' database. So
in 4.x this flat file name might be hardcoded and non-configurable but
in ARS 5.0 you should be able to specify it somehow meaning that you use
the default with 4.x and use a different file for 5.0.

Unfortunately I don't have a clue on where the filename is kept or how
to change it. I would guess it is in either the same directory as your
tools (or a subdir of it) or in the same directory as your SQL database
(or a subdir).


Dana Bourgeois

> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM] On Behalf Of Reiser, John J
> Sent: Monday, March 04, 2002 11:48 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: [ARSLIST] Multiple instances of ARS 5 (with a twist)
>
>
> **
>
> Hello Listers,
>
> Trying to get multiple instances and versions of ARS on one PC.
>
> I got this to work once before (Thanks, Gidd and Rob). But
> that was on a machine running Win2K and SQL Server 7.
>
> Has anyone made it work on a Win2K laptop with NO database?
> Just the flatfile.
>
> I thought I had it licked but it points both versions (ARS
> 4.5.2 and ARS 5.0
> ) to the same data base.
> It never did ask for a database name, is that because it is
> using the flatfile?
>
> TIA,
>
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator
> voice: (856) 722-4743
> fax: (856) 273-5149
> Lockheed Martin
> 199 Borton Landing Rd.
> MS 134-803
> Moorestown, NJ 08057
> Naval Electronics & Surveillance Systems - Surface Systems
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. -
> paraphrased by me
>
>
>
> To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
> listserv@listserv.vistait.com You may also control your
> subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
>



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

**

John,
I might be wrong, but I think the location of the flat file DB is
dependent on the location of the install. So install one version into
\program files\Remedy1 and the second install into \program files\Remedy2.
You will need to configure each server to not use portmapper and set
specific TCP ports for each. (Maybe one could use portmapper and the second
one would be a "hidden/non-default" server, but I'm not sure about that.)

Let us know if you work it out.

--
Carey Matthew Black

-----Original Message-----
From: Reiser, John J [mailto:john.j.reiser@LMCO.COM]
Sent: Monday, March 04, 2002 1:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Multiple instances of ARS 5 (with a twist)


**

Hello Listers,

Trying to get multiple instances and versions of ARS on one PC.

I got this to work once before (Thanks, Gidd and Rob). But that was on a
machine running Win2K and SQL Server 7.

Has anyone made it work on a Win2K laptop with NO database? Just the
flatfile.

I thought I had it licked but it points both versions (ARS 4.5.2 and ARS 5.0
) to the same data base.
It never did ask for a database name, is that because it is using the
flatfile?

TIA,


John J. Reiser
Software Development Analyst
Remedy Administrator
voice: (856) 722-4743
fax: (856) 273-5149
Lockheed Martin
199 Borton Landing Rd.
MS 134-803
Moorestown, NJ 08057
Naval Electronics & Surveillance Systems - Surface Systems
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me



To UNSUBSCRIBE, email the message "unsubscribe arslist" to:
listserv@listserv.vistait.com You may also control your subscription
options, including UNSUBSCRIBE, at www.ARSLIST.org