Hi ,
Am a new user of remedy . Am logging in with the Demo user . But am not able to see the User Forms ,Group Forms etc. In all there are 8 forms in the arsschema table.
Has something gone wrong in the installation process or is it related to some configuration issues /or do i have to log in with a different user?

Hi,

I don't know why but your Demo Account doesn't have administrator's privileges. When we install Remedy Server, we have this account with administrator's privileges, so, we are able to see every forms (User, Groups and so on).
Do you install Remedy 5.01?

To resolve this problem, you have to use arcache utility:

Remedy 5.X = /usr/ar/<servername>/bin/arcache
Remedy 4.X = /usr/ar/bin/arcache

You can find more detail in Remedy Administrator documentation (Appendix C), but I will give some example:

rj-remedy-dev-1 [/usr/ar/rj-remedy-dev-1/bin] # ./arcache -Ua -e000000000000001 -lw 1 -n "Demo" -p"abc123" -s <servername or IP> -g "1;"

where:

-U => use <a> for Add or Upgrade, <d> for delete
-e => Request ID of User entry
-lw => Type of write license <1> Fixed, <0> Read and <2> Floating
-n => Name of user or group
-p => Password
-s => Name of server or IP address
-g => Specifies the set of groups to which the user belongs

Let me know if this is enough,
Good luck!
Regards,
Lino Sarlo