My company is currently using Remedy Asset Management v. 4.0. We are fairly new to using the system to it's full potential, and now there is some discrepancy over the intended purpose of some of the fields. Here is my example that is causing some problems...

On the AST:Asset form, there is an area for REGION, SITE, and DEPARTMENT. One group feels that the information for the actual OWNER of the asset should be listed here (for example, the IT department) and another group feels that this area should represent the information of the END-USER.

Both groups understand that the "People" tab will display the information for both the OWNER and the USER, but cannot agree which information should appear on the main form. We would like to know how it was INTENDED to be used... for the OWNER or USER info? We feel that if we do not use the fields for the purpose intended, we will only have problems in the long run as we dig into more of the features of RAM.

Anyone have a clue? HELP!!!

You probably already figured this out, but - the original intent of the Asset Mgm Region, Site and Department fields was to provide the "Physical" location of the asset. Conceptually it goes along with the use of Region, Site, Department in the Help Desk applications assignment process. That is to say that if the asset was physically located in Boston, you probably wouldn't want someone in San Francisco to be assigned to work on it (well maybe - but you get the drift).

However, you should use it the way that will best suit your business needs. Keep in mind though that if you are using Help Desk too, you might want to keep the AM Region, Site and Department stuff conceptually the same as HD.

Good Luck