My question is with respect to a thread from January, 2002. I have users who are getting errors stating they do not have access to [random] fields. This is not about permissions. They are not reporting floating license timeout errors at all. We migrated to ARSystem 452 from 402 in Q1 of this year and it was after the migration that a flood of problems began. It was only experienced by users on the west coast (this is a global system with a large pocket of users on the east coast). This is what has clued me in that the problem might be license related, and the fact that if I gave them a fixed license the problem disappeared.

I recall RemedyCorp repairing a "bug" related to licensing in version 403 or 452, but I still don't know if this is actually about how ARSystem is interpreting floating licenses or if it is something else.

Thanks,

Samantha

The post from January, 2002

Has anyone noticed (or heard from their users about) a ?new? behavior in the
User Tool where someone with a floating license will eventually get a pop-up
message out of nowhere that a write token has become available and has been
assigned to them. I have had two users that I know have the latest 4.5.2
client installed (build 1094) report this to me, usually after their console
had sat open for some length of time (hours). I have not seen it because my
license is fixed, and I have not heard of this behavior before even though we
upgraded the server to 4.5.2 last August and many clients from 4.5.1 to 4.5.2
since then. I guess I'll have to try it out myself with a floating license
account.

One user sent me a humorous note about it today (said it made her feel
special but she wondered why she got it). When I looked her up in Admin Tool
- licenses she showed up as having a "Floating" as opposed to "Read
(Floating)" license.

Is this normal?
Should I hail it as a new "feature" wherein Remedy ARS awards a special prize
at random to someone in the user community?
Should I treat it as a chargeback item and bill them for it?

Oops, we're not supposed to be doing Friday humor, are we!??

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

Hello,

I have a similar problem this morning. I have rolled out (to a few test users) the ARS 5.0.1 client. I am running 4.0.3 server. I thought since the client tools are backward compatible this would save me sometime. However to my surprise this morning I found that lot of Support users having floating liceses are getting "You do not have access to the container: Remedy Help Desk Support"...Still searching for an answer....

Thanks,
Ram...

I think I found the answer. For some reason, persmission for some of the Support people have been reset ! For example, a few people have been removed from the App-Support group. As far I can see this is a random event or a bug?

I wonder if arreload of groups and users would do the trick? Hadn't thought of that.