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#61387 - 06/19/02 08:08 AM ARSDoc 1.27 problem
Anonymous Unregistered	I'm having trouble running ARSDoc 1.27. I'm running ARS 5.01 and Helpdesk 5.0 with MSSQL 2000 on Windows 2000 (SP2). ARSDoc appears to start up ok, I enter the user ID and password then wait. About a minutes later this: [ERROR] Cannot establish a network connection to the AR System server (xxx.xxx.xxx.xxx : RPC: Rpcbind failure - RPC: Timed out) (ARERR #90) at make_ars_pages.pl line 5544, <STDIN> line 2. So it looks like I can't log on. Could this be due to TCP and RPC values being set on the server? If so how do I specify them in the config_ARS_pages file? TIA Steve
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#61388 - 06/19/02 08:33 AM Re: ARSDoc 1.27 problem [Re: Anonymous]
Matt Reinfeldt Old Hand Registered: 06/12/01 Posts: 1419 Loc: Madison, WI	Are you running ARSDoc from the windows box, or a UNIX box? And are you running the make_ARS_pages.pl script or the ARSDoc.exe program? Thanks! edit: sorry... reread your post... I haven't tested it using specific RPC ports and TCP values. I don't think those can be set in the config file, though it would probably be a good thing to do! I'll try taking a look at the source code later and see if I can find anything. Edited by Administrator (06/19/02 08:36 AM) _________________________ Matt Reinfeldt I belong to the following Professional Networks: http://www.naymz.com/search/matt/reinfeldt/1524717 http://www.linkedin.com/in/mreinfeldt
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#61389 - 06/19/02 08:55 AM Re: ARSDoc 1.27 problem [Re: Matt Reinfeldt]
Bibber Just Signed Up Registered: 06/19/02 Posts: 2 Loc: Ontario, Canada	Thanks Matt, I am running ARSDoc.exe by the way.
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#61390 - 08/26/02 11:56 AM Re: ARSDoc 1.27 problem [Re: Matt Reinfeldt]
Bibber Just Signed Up Registered: 06/19/02 Posts: 2 Loc: Ontario, Canada	Any luck? Can I run ARSDoc using specific RPC ports and TCP values? I love this tool and would really like to run it against my production box.
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#61391 - 08/26/02 01:19 PM Re: ARSDoc 1.27 problem [Re: nias]
Matt Reinfeldt Old Hand Registered: 06/12/01 Posts: 1419 Loc: Madison, WI	Okay, if you're using the .exe (which you said you are) I'd probably have to recompile it with your specific values, but this is how it is done... at the beginning of your script, you specify the following values... #!/usr/bin/perl BEGIN{ $ENV{"ARRPC"} = XXXXX; $ENV{"ARTCPPORT"} = YYYYY; } use ARS; and then run through your connection process... I'm in the process of relicensing my PDK, but if you want to send me the values, I can attempt to compile it for your environment... and then work with David to get these values set in the config file so you can change them at will... _________________________ Matt Reinfeldt I belong to the following Professional Networks: http://www.naymz.com/search/matt/reinfeldt/1524717 http://www.linkedin.com/in/mreinfeldt
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#61392 - 08/10/04 12:28 PM Re: ARSDoc 1.27 problem [Re: Matt Reinfeldt]
Anonymous Unregistered	I got the same error with version 1.28. What I should update to make it work? Thanks for your help
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#61393 - 09/20/04 01:13 PM Re: ARSDoc 1.27 problem [Re: Anonymous]
Anonymous Unregistered	Quote: I'm having trouble running ARSDoc 1.27. I'm running ARS 5.01 and Helpdesk 5.0 with MSSQL 2000 on Windows 2000 (SP2). ARSDoc appears to start up ok, I enter the user ID and password then wait. About a minutes later this: [ERROR] Cannot establish a network connection to the AR System server (xxx.xxx.xxx.xxx : RPC: Rpcbind failure - RPC: Timed out) (ARERR #90) at make_ars_pages.pl line 5544, <STDIN> line 2. So it looks like I can't log on. Could this be due to TCP and RPC values being set on the server? If so how do I specify them in the config_ARS_pages file? TIA Steve
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#61394 - 01/20/05 03:06 PM Re: ARSDoc 1.27 problem [Re: Anonymous]
Anonymous Unregistered	Hi, How are you? We are expecting a new Remedy project next week just wondering when are you available next or do you know anyone that is going to be free? IF YOU READ THIS E-MAIL AFTER 6:00 PM PLEASE CALL MY CELL (416) 937-5624 Regards, Imtiaz Atcha Imtiaz Atcha Senior Resource Consultant CSI Consulting 150 York Street, Suite 1820 Toronto M5H 3S5 Tel: (416) 364 6376 x 239 or 1-866-274-4848 Cell: (416) 937 5624 After 6.pm. Fax: (416) 364 2735 E-mail: Imtiaz@csican.com www.csican.com ==========================================
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