Hello all!

First the basics. We are running a Windows 2000 Server with ARS 4.05 (and Help Desk) using SQL 2000 as our database. I have been trying to use the compiled NT executable version of ARSDoc to document our site (installed ActivePerl 5.6 and the latest ARSPerl without any problems), but it never seems to complete successfully.
When executed, it successfully creates the 'server' directory within the specified web directory, creates the server info HTML page and then it just seems to hang. No other directories are created and the executable does not report any further progress, even if I leave it for 10 minutes. We have a fairly elaborate setup here so I was just curious if the documentation process should take a fair amount of time and should the verbose output be reporting more then just the initial startup lines. Am I missing something here? Any ideas or suggestions would be greatly appreciated.

It really depends on how many objects you have in your ARS system. What is happening during that 'hang' time, is arsdoc is loading all of the objects into hashes in memory (yuppers... watch your memory usage on that machine when running arsdoc... quite scary!). Once it has them all loaded, it starts processing them. It begins with Active Links, and then moves on to other objects.

I normally kick off the process on a separate machine and then go do some other work. I haven't timed it yet for our system, but it does take a while!

I would try just letting it go. If it's not crashing (error messages, etc) then it's working...

Let us know if you get it going!

Time was all it needed

I was in last night and reran it after all the users had logged out. Took about 15 minutes but then I started to
see some action, and after about 25 minutes I had a full report. Worked great, so you can add WIn2K/ARS4.03 to the list of working setups. Thanks again!

Will do... right now I've got:

code:


Operating System     ARS Version

Windows NT 4.0	      4.5.2

Windows NT 4.0	      5.0.1

Windows 2000	      4.0.3

---

If anyone else has run it on other OS's or different ARS servers, please let me know!

Hey Matt:

We've successfully run 1.27 against ARS 5.1 on Win 2K. Eats memory (used about 650MB) but ran fine.

-Rob