#59904 - 01/04/02 09:37 AM
Help Desk Application
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Stealth Member
Registered: 11/02/01
Posts: 28
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I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
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#59905 - 01/04/02 10:04 AM
Re: Help Desk Application
[Re: renan]
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Stealth Member
Registered: 09/27/01
Posts: 114
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We are currently using a custom built application on Remedy but are in the process of installing the Help Desk application.
Jan Smith
Systems Analyst
Indiana State University
Phone: (812) 237-8593
Email: ccjsmith@isugw.indstate.edu
>>> llb31_2000@YAHOO.COM 01/04/02 10:37AM >>>
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59906 - 01/04/02 10:06 AM
Re: Help Desk Application
[Re: renan]
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Stealth Member
Registered: 07/03/01
Posts: 179
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We use a custom built application.
Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covista.com
-----Original Message-----
From: Linda Baker [mailto:llb31_2000@YAHOO.COM]
Sent: Friday, January 04, 2002 10:38 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help Desk Application
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59907 - 01/04/02 10:50 AM
Re: Help Desk Application
[Re: renan]
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old hand
Registered: 06/12/01
Posts: 755
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Used Help Desk 3.0 initially and using Help Desk 4.0 since 1999, both with
some form and workflow customizations. Most likely will wait for Help Desk
5.0 before migrating development to ARS 5.0 since it will also have to be
reverse-engineered and customized before current data can be migrated.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-----Original Message-----
From: Linda Baker [mailto:llb31_2000@YAHOO.COM]
Sent: Friday, January 04, 2002 9:38 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help Desk Application
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online! http://greetings.yahoo.com
___________________
____________
You may also control your subscription options,
including UNSUBSCRIBE, at www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59908 - 01/04/02 11:49 AM
Re: Help Desk Application
[Re: renan]
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Stealth Member
Registered: 01/02/02
Posts: 20
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We are using a custom built application.
Andres Ustilovsky
-----Original Message-----
From: Linda Baker [mailto:llb31_2000@YAHOO.COM]
Sent: Viernes, 04 de Enero de 2002 11:38
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help Desk Application
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59909 - 01/04/02 10:54 AM
Re: Help Desk Application
[Re: renan]
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journeyman
Registered: 08/01/01
Posts: 82
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We are using a custom built 3yrs ago application on Remedy, but are in the
process of installing the Help Desk application.
Regards,
Steve Courtright
ARS Administrator/Developer
Sears
512-248-4998
or ext. 16097
>>> llb31_2000@YAHOO.COM 01/04/02 10:37AM >>>
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59910 - 01/04/02 10:59 AM
Re: Help Desk Application
[Re: renan]
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Stealth Member
Registered: 09/27/01
Posts: 128
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Hi Linda:
We are using HelpDesk 4.0, Change Management 4.0 and Asset Management. We
have customized all three of these applications quite extensively.
At the start when you don't know much about Remedy and its capabilities and
you just go on the Admin course its difficult to visualize what you can do
with Remedy and How you can do it. There are features in the Remedy
applictions that we would have never thought of if we didn't see them first
hand. Why try to re-invent the wheel. Also seeing the applications
stimulated our thinking as to how we could add to or change the workflow to
add further value to us, thus our customizations.
We are not Helpdesk, Change Management or asset management software experts,
without the applications we could never have provided our Users with as good
a system as I think we have.
ARS 4.0.3
Oracle 8I
ITSM 4.0
NT 5.0
Dave Lawson
(204) 474-4473
mailto:drlawson@hydro.mb.ca
-----Original Message-----
From: Linda Baker [mailto:llb31_2000@YAHOO.COM]
Sent: Friday, January 04, 2002 9:38 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help Desk Application
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59911 - 01/04/02 11:02 AM
Re: Help Desk Application
[Re: renan]
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Stealth Member
Registered: 06/12/01
Posts: 268
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Custom built as we are not an IT helpdesk
-----Original Message-----
From: Roger Nall [mailto:RNall@COVISTA.COM]
Sent: 04 January 2002 16:06
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Application
**
We use a custom built application.
Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covista.com
-----Original Message-----
From: Linda Baker [mailto:llb31_2000@YAHOO.COM]
Sent: Friday, January 04, 2002 10:38 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help Desk Application
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__________________
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You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
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#59912 - 01/04/02 11:00 AM
Re: Help Desk Application
[Re: renan]
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Stealth Member
Registered: 07/03/01
Posts: 29
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I use the Help Desk application with a few modifications.
-----Original Message-----
From: Linda Baker [mailto:llb31_2000@YAHOO.COM]
Sent: Friday, January 04, 2002 9:38 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help Desk Application
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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#59913 - 01/04/02 11:02 AM
Re: Help Desk Application
[Re: renan]
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old hand
Registered: 06/12/01
Posts: 769
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We use a custom. We have had it for I think 7 years (before my time). So
many features that we have gotten attached to that we decided to stick with
it.
-----Original Message-----
From: Janet Smith [mailto:ccjsmith@ISUGW.INDSTATE.EDU]
Sent: Friday, January 04, 2002 8:04 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Application
**
We are currently using a custom built application on Remedy but are in the
process of installing the Help Desk application.
Jan Smith
Systems Analyst
Indiana State University
Phone: (812) 237-8593
Email: ccjsmith@isugw.indstate.edu
>>> llb31_2000@YAHOO.COM 01/04/02 10:37AM >>>
**
I'm curious to how many people on this discussion list
are using the Remedy Help Desk application vs a custom
built application? If you have a free second, please
let me know what you are using!
Thanks!
LB
_____________________
Do You Yahoo!?
Send your FREE holiday greetings online!
http://greetings.yahoo.com
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__________________
_____________
You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
__
You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org
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