Thanks, Roger, you're the best!
I guess my brain is still on semester break, I was looking in the wrong
book!
Thanks again.

Joanne Mansur
Client Systems Analyst
Northeastern University
Phone\617.373.3295
Fax\617.373.5985
Email\j.mansur@neu.edu



Roger Nall

a.com> cc:
Subject: FW: Help! Attachments field question
01/02/2002
11:32 AM






Hello Joanne,

Hope you have a healthy and prosperous new year as well. As to your problem
you need to go to the database tab on the attachment field properties. In
the Field ID column you will be able to add additional attachment spaces.
Take a look at the Admin Guide sec. 6-9. If you need more info you can call
me at my toll free number. HTH.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covista.com


-----Original Message-----
From: Joanne Mansur [mailto:j.mansur@NEU.EDU]
Sent: Wednesday, January 02, 2002 10:19 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Help! Attachments field question


**

Listers,

Here's hoping all have a happy and prosperous new year.

My system: ARS 4.5.2 patch 1077 on an NT 4.0/SP 6a server
SQL 7 DB

My issue: My trouble ticket form has an attachment field on it. Users need
to be able to attach
up to 3 attachments - however, after the first one, they get this message:

You have added the maximum number of attachments specified by the
administrator.
You cannot add any more attachments.

Where can I change this setting? I've checked form properties and field
properties,
but don't see anything that looks like it will help.

Any suggestions would be greatly appreciated.

Thanks in advance,

Joanne Mansur
Client Systems Analyst
Northeastern University
Phone\617.373.3295
Fax\617.373.5985
Email\j.mansur@neu.edu

__________________

_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

__

You may also control your subscription options, including UNSUBSCRIBE, at www.ARSLIST.org