Rick,
Spoken like a true Developer!
We think value, but our managers/directors think price!
ARS 4.5.2 - HD 4.0.3
Oracle 8.1.7
NT 4.0 SP6
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 6300
claire_sanford@mhhs.org
-----Original Message-----
From: Rick Cook [mailto:rcook@DENALIAI.COM]
Sent: Monday, December 31, 2001 11:35 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Price Increase- addendum
I should probably have added that the reason no one else offers support
is that it would probably not be financially viable to either build a
support structure that competes with Peregrine/Remedy's (assuming one
could be built as well as theirs), and it would probably not be in
Peregrine's interest to assist what would amount to a competitor. The
engineering access issue was supposed to be an example of one of the
major obstacles in creating such an entity, and a reality check for
anyone waiting/hoping for same.
So, it seems to me that the best (only?) strategy is to simply pay the
price, and expect that a commensurate value will be provided in return.
I challenge anyone to use ARS 5.0 for a little while and then tell me
they don't think it's worth even the increased price. I have, and I
think it's worth every penny. Think value, not price.
Rick Cook
Senior Remedy Consultant
Denali Advanced Integration
-----Original Message-----
From: Rick Cook
Sent: Mon 12/31/2001 6:46 AM
To: 'Action Request System discussion list(ARSList)'
Cc:
Subject: Re: Price Increase
I know that RISC Management (before they went Chapter 11)
offered at least their own customers an alternative to Remedy Support,
but I don't think there's anyone doing that now. I wonder if there are
enough people who would like to see a lower-cost option to Peregrine's
support and upgrade structure to make it worth somebody's while to offer
such a support structure?
If I were a customer changing my support relationship to such a
party, I would want to make sure that they had access to
Peregrine/Remedy's engineers for the really sticky problems, so I didn't
get stuck in the middle.
Hmmm...
Rick Cook
Senior Remedy Consultant
Denali Advanced Integration
-----Original Message-----
From: Roger Nall [mailto:RNall@COVISTA.COM]
Sent: Wednesday, December 19, 2001 9:50 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Price Increase
**
I think we can all say that we feel strongly about this. While
it is a great
thought that we all cancel our support en masse we all know that
is not
going to happen. As for an increase in the support cost let's
not forget
that the cost of support it connected to the price of the
products. This
means that there will be an automatic increase in the cost of
support
without actually increasing the percentage charged for support.
The bottom
line is we can only hope that enough customers either not renew
their
support contract or drop ARS completely. Of course the third
option, as
Peter stated, is to grin and bear it. Just my 2 cents.
Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covista.com
-----Original Message-----
From: Romain, Peter [mailto:Peter.Romain@SONYBPE.COM]
Sent: Wednesday, December 19, 2001 11:41 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Price Increase
**
I feel quite strongly about this.
How can any Company up their prices by so much in the current
financial
climate?
If my Company tried it our customers would walk.
Just because we're locked into an investment cycle that will
force us to
keep our ARS system for a few years yet is no excuse to be
milked.
Why can't we say no to the increase en masse?
If the maintenance fees go up then I'll expect a 20% improvement
in service.
I don't think I'd get it though.
Maybe we should start to charge them for the services we give
them free of
charge, like finding their bugs or being involved with early
releases etc!!
Alternatively we can grin and bare it, but I know that we'll not
be rolling
out our system so aggresively next FY 'cos we won't be able to
afford so
many licences.
Cheers
Peter
Please visit us at http://www.sonybiz.net
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