Yes it does notify requestor upon change of status. Have a look at the filter
HPD:HPD-Notify Requestor01(if my memory serves correct) . This is the one
makes it work from workflow side.

Dasa

Brad Fike wrote:
> Hello All,
>
> I have a real quick question. Isn't the standard helpdesk module supposed
to
> notify the requestor when his ticket is created and resolved? Or did I add
> this functionality myself?
>
> Thank You,
> Brad Fike
> fikebr@bradfike.com
> www.bradfike.com
> 501-685-9099
>

> ---------------------------------------------
> Attachment: Brad Fike (E-mail).vcf
> MIME Type: text/x-vcard
> ---------------------------------------------

________
Get free e-mail and a permanent address at http://www.amexmail.com/?A=1
_____________________________