I have a request system using Remedy ARS 4.0.2. My boss wants my staff too
put in literally thousands of requests in the system in the next few days.
I think it will too difficult to do. I am thinking of a way where we can
create an increment request counter that documents each request but is tied
to a master request. Is this what a Parent Child relationship is? If it is
then how hard would it be to create?

Thanks,

Jim Collins
Help Desk Supervisor.

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hi jim,

can you explain in more detail your problem? i don't understand, what should be so difficult to create thousands of requests in the system. also your request counter problem is not clear understood.

to your question about parent/child relationship:
*)
first you have to get sure, if the parent and the childs are based on the same form or not. one form increases amount of data, because parent & child can store the same information. for the workaround (active links and filters) it's hard to say which version is best, because it hardly depends on your workflow
*)
second (and in any way) you must store in each child the unique id (e.g. the request id) from the parent. this is necessary to find all childs from the parent or within the childs.

regards, harald


> -----Original Message-----
> From: james m collins [SMTP:james.m.collins@WCOM.COM]
> Sent: Thursday, December 27, 2001 6:21 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Multiple Requests
>
> **
>
> I have a request system using Remedy ARS 4.0.2. My boss wants my staff too
> put in literally thousands of requests in the system in the next few days.
> I think it will too difficult to do. I am thinking of a way where we can
> create an increment request counter that documents each request but is tied
> to a master request. Is this what a Parent Child relationship is? If it is
> then how hard would it be to create?
>
> Thanks,
>
> Jim Collins
> Help Desk Supervisor.
>
> _____________________________
>
>

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