Hi,
It may be multiple reasons cousing shuch behavior:
- escalation not running - try running the escalation log overnight.
- it is actually a filter which does the changes, so if escalation is
firing, you may want to run the filter log overnight to see if any error
happens then.
- I've seen errors related to this particular case in arerror.log, so yuo
may want to take a look therre before doing anything else.
Good luck.
Nicky Madjarov
President
Intellico Solutions, Inc.
6001Old Hickory Blvd. A-206
Hermitage, TN 37076
Voice/Fax: (801) 505 8672
Cell: (201) 747 8672
Pager: 2017478672@mobile.att.net
e-mail: nickym@intellicosolutions.net
http://www.intellicosolutions.net
----- Original Message -----
From: "Maricelle King"
To:
Sent: 12/19/2001 3:14 PM
Subject: Auto Close
> **
>
> Hello All,
>
>
> We have Auto Close set for 3 days after a ticket has been resolved.
> For no known reason this feature has stopped working. We have not
> made any changes to the work flow since its installation.
>
> Thanks for any suggestions or advice!
>
>
>
>
>
> Maricelle H. King
> Stephen P. Teale Data Center
> 3101 Gold Camp Drive
> Rancho Cordova, CA 95670
> Email: maricelle.king@teale.ca.gov
>
>
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