I feel quite strongly about this.

How can any Company up their prices by so much in the current financial
climate?

If my Company tried it our customers would walk.

Just because we're locked into an investment cycle that will force us to
keep our ARS system for a few years yet is no excuse to be milked.

Why can't we say no to the increase en masse?

If the maintenance fees go up then I'll expect a 20% improvement in service.
I don't think I'd get it though.

Maybe we should start to charge them for the services we give them free of
charge, like finding their bugs or being involved with early releases etc!!

Alternatively we can grin and bare it, but I know that we'll not be rolling
out our system so aggresively next FY 'cos we won't be able to afford so
many licences.

Cheers

Peter


Please visit us at http://www.sonybiz.net

*************************************************************************
The information contained in this message or any of its
attachments may be privileged and confidential and intended
for the exclusive use of the addressee. If you are not the
addressee any disclosure, reproduction, distribution or other
dissemination or use of this communication is strictly prohibited
*************************************************************************

_____________________________

I think we can all say that we feel strongly about this. While it is a great
thought that we all cancel our support en masse we all know that is not
going to happen. As for an increase in the support cost let's not forget
that the cost of support it connected to the price of the products. This
means that there will be an automatic increase in the cost of support
without actually increasing the percentage charged for support. The bottom
line is we can only hope that enough customers either not renew their
support contract or drop ARS completely. Of course the third option, as
Peter stated, is to grin and bear it. Just my 2 cents.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covista.com


-----Original Message-----
From: Romain, Peter [mailto:Peter.Romain@SONYBPE.COM]
Sent: Wednesday, December 19, 2001 11:41 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Price Increase


**

I feel quite strongly about this.

How can any Company up their prices by so much in the current financial
climate?

If my Company tried it our customers would walk.

Just because we're locked into an investment cycle that will force us to
keep our ARS system for a few years yet is no excuse to be milked.

Why can't we say no to the increase en masse?

If the maintenance fees go up then I'll expect a 20% improvement in service.
I don't think I'd get it though.

Maybe we should start to charge them for the services we give them free of
charge, like finding their bugs or being involved with early releases etc!!

Alternatively we can grin and bare it, but I know that we'll not be rolling
out our system so aggresively next FY 'cos we won't be able to afford so
many licences.

Cheers

Peter


Please visit us at http://www.sonybiz.net

*************************************************************************
The information contained in this message or any of its
attachments may be privileged and confidential and intended
for the exclusive use of the addressee. If you are not the
addressee any disclosure, reproduction, distribution or other
dissemination or use of this communication is strictly prohibited
*************************************************************************

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

For those of you who only require a browser-based
interface and a single major application (as opposed
to a whole suite of apps) - you might be better off by
hiring a 2-3 person Java development organization
(Java/EJB/JSP) within your company.

Web applications can be rapidly prototyped in Java and
you'll probably find the support (internal) and
performance to be better than what you're currently
getting - not to mention the pricing. I know this
isn't a one-size-fits-all solution but I figured I'd
toss it out there for whatever it's worth...

-Peter

--- "Romain, Peter" wrote:
> **
>
> I feel quite strongly about this.
>
> How can any Company up their prices by so much in
> the current financial
> climate?
>
> If my Company tried it our customers would walk.
>
> Just because we're locked into an investment cycle
> that will force us to
> keep our ARS system for a few years yet is no excuse
> to be milked.
>
> Why can't we say no to the increase en masse?
>
> If the maintenance fees go up then I'll expect a 20%
> improvement in service.
> I don't think I'd get it though.
>
> Maybe we should start to charge them for the
> services we give them free of
> charge, like finding their bugs or being involved
> with early releases etc!!
>
> Alternatively we can grin and bare it, but I know
> that we'll not be rolling
> out our system so aggresively next FY 'cos we won't
> be able to afford so
> many licences.
>
> Cheers
>
> Peter
>
>
> Please visit us at http://www.sonybiz.net
>
>
*************************************************************************
> The information contained in this message or any of
> its
> attachments may be privileged and confidential and
> intended
> for the exclusive use of the addressee. If you are
> not the
> addressee any disclosure, reproduction, distribution
> or other
> dissemination or use of this communication is
> strictly prohibited
>
*************************************************************************
>
>
_____________________________
> To UNSUBSCRIBE, email the message "unsubscribe
> arslist" to:
> You may also control your subscription options,
> including UNSUBSCRIBE, at www.ARSLIST.org


__________________________________________________
Do You Yahoo!?
Check out Yahoo! Shopping and Yahoo! Auctions for all of
your unique holiday gifts! Buy at http://shopping.yahoo.com
or bid at http://auctions.yahoo.com

_____________________________

I know that RISC Management (before they went Chapter 11) offered at
least their own customers an alternative to Remedy Support, but I don't
think there's anyone doing that now. I wonder if there are enough
people who would like to see a lower-cost option to Peregrine's support
and upgrade structure to make it worth somebody's while to offer such a
support structure?

If I were a customer changing my support relationship to such a party, I
would want to make sure that they had access to Peregrine/Remedy's
engineers for the really sticky problems, so I didn't get stuck in the
middle.

Hmmm...

Rick Cook
Senior Remedy Consultant
Denali Advanced Integration

-----Original Message-----
From: Roger Nall [mailto:RNall@COVISTA.COM]
Sent: Wednesday, December 19, 2001 9:50 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Price Increase


**

I think we can all say that we feel strongly about this. While it is a
great
thought that we all cancel our support en masse we all know that is not
going to happen. As for an increase in the support cost let's not forget
that the cost of support it connected to the price of the products. This
means that there will be an automatic increase in the cost of support
without actually increasing the percentage charged for support. The
bottom
line is we can only hope that enough customers either not renew their
support contract or drop ARS completely. Of course the third option, as
Peter stated, is to grin and bear it. Just my 2 cents.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covista.com


-----Original Message-----
From: Romain, Peter [mailto:Peter.Romain@SONYBPE.COM]
Sent: Wednesday, December 19, 2001 11:41 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Price Increase


**

I feel quite strongly about this.

How can any Company up their prices by so much in the current financial
climate?

If my Company tried it our customers would walk.

Just because we're locked into an investment cycle that will force us to
keep our ARS system for a few years yet is no excuse to be milked.

Why can't we say no to the increase en masse?

If the maintenance fees go up then I'll expect a 20% improvement in
service.
I don't think I'd get it though.

Maybe we should start to charge them for the services we give them free
of
charge, like finding their bugs or being involved with early releases
etc!!

Alternatively we can grin and bare it, but I know that we'll not be
rolling
out our system so aggresively next FY 'cos we won't be able to afford so
many licences.

Cheers

Peter


Please visit us at http://www.sonybiz.net

************************************************************************
*
The information contained in this message or any of its
attachments may be privileged and confidential and intended
for the exclusive use of the addressee. If you are not the
addressee any disclosure, reproduction, distribution or other
dissemination or use of this communication is strictly prohibited
************************************************************************
*

____________
____
_____________


You may also control your subscription options, including UNSUBSCRIBE,
at
www.ARSLIST.org

____________
_________________


You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org

_____________________________