I have developed a very basic web interface via ARSPerl for customers
to submit a ticket into the ARS. Everything works fine, but now I
have a group that wants to submit a ticket via their web page, but they
want to keep control of the web page to maintain their "look and feel".
I don't want to turn the Perl code over to them because I don't want
just anybody messing around with submitting tickets using the API.
This may be a simple question, but I'm not a web developer, so what is
the best way to approach this situation? Basically, how do I get their
web page to talk to my ARS server without installing ARSPerl on their
server or hardcoding the HTML into my Perl code? I'd be interested in
hearing about some different approaches to take.

We are on HP-UX 11.0, ARS 4.5.2, and Oracle 8.0.6. We have an NT 4.0
web server. I'm hoping ARS 5.0 will give me some more options, but
that is still at least a year away before we upgrade to ARS 5.0.

Thanks,

Anders Syverson
Technical Analyst
Cargill, Inc.

_____________________________

Well.. One possibility
The functionality you have for submitting tickets can be encapsulated into a frameset on their site. So they can have whatever graphics and look and feel that they want, but in the middle (or whereever they want to place your page) they have the frame source be your web submission page.

IE:

Frame1-Header
----------------------------
Nav|
Bar|Your page goes here
Fra|
me2|Frame 4
|
-----------------------------
Frame3--Footer
----------------------------- <- Bottom of page

They can place whatever they want into Frame 1 2 and 3, and this is all on their own server. But the final frame, Frame 4, is set such that the source is a link to your site



This way they can control the visual appearance of everything but your perlscript, and you have full control of the submission mechanism without revealing your source code.

Mike


-----Original Message-----
From: Anders Syverson [mailto:Anders_Syverson@CARGILL.COM]
Sent: Tuesday, December 18, 2001 1:08 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Submitting a ticket via the web


**

I have developed a very basic web interface via ARSPerl for customers to submit a ticket into the ARS. Everything works fine, but now I have a group that wants to submit a ticket via their web page, but they want to keep control of the web page to maintain their "look and feel". I don't want to turn the Perl code over to them because I don't want just anybody messing around with submitting tickets using the API. This may be a simple question, but I'm not a web developer, so what is the best way to approach this situation? Basically, how do I get their web page to talk to my ARS server without installing ARSPerl on their server or hardcoding the HTML into my Perl code? I'd be interested in hearing about some different approaches to take.

We are on HP-UX 11.0, ARS 4.5.2, and Oracle 8.0.6. We have an NT 4.0 web server. I'm hoping ARS 5.0 will give me some more options, but that is still at least a year away before we upgrade to ARS 5.0.

Thanks,

Anders Syverson
Technical Analyst
Cargill, Inc.

_____________________________


_____________________________

You can also use an ASP page to send a mail message with the remedy format
that maild will accept. On submit the htm page would call the ASP page and
process the forms into a mail message and send it. Then your users would be
able to modify the form to suite their needs as long as the fieldnames
remain the same. I have a sample of this but it is coded for W2K, IIS5.

Mike DeBord

-----Original Message-----
From: Anders Syverson [mailto:Anders_Syverson@CARGILL.COM]
Sent: Tuesday, December 18, 2001 2:08 PM
To: ARSLIST@listserv.vistait.com
Subject: Submitting a ticket via the web


**

I have developed a very basic web interface via ARSPerl for customers
to submit a ticket into the ARS. Everything works fine, but now I
have a group that wants to submit a ticket via their web page, but they
want to keep control of the web page to maintain their "look and feel".
I don't want to turn the Perl code over to them because I don't want
just anybody messing around with submitting tickets using the API.
This may be a simple question, but I'm not a web developer, so what is
the best way to approach this situation? Basically, how do I get their
web page to talk to my ARS server without installing ARSPerl on their
server or hardcoding the HTML into my Perl code? I'd be interested in
hearing about some different approaches to take.

We are on HP-UX 11.0, ARS 4.5.2, and Oracle 8.0.6. We have an NT 4.0
web server. I'm hoping ARS 5.0 will give me some more options, but
that is still at least a year away before we upgrade to ARS 5.0.

Thanks,

Anders Syverson
Technical Analyst
Cargill, Inc.

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

You could have their page POST to an ASP script you create. Then you do
the same thing as did before and either send back an error/success code,
forward to an error page, or forward to a thank you page using headers.

Bill Barron
Systems/Database Administrator
Sarnoff Corporation


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM] On Behalf Of DeBord, Mike -
contractor
Sent: Wednesday, December 19, 2001 10:23 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Submitting a ticket via the web

**

You can also use an ASP page to send a mail message with the remedy
format
that maild will accept. On submit the htm page would call the ASP page
and
process the forms into a mail message and send it. Then your users would
be
able to modify the form to suite their needs as long as the fieldnames
remain the same. I have a sample of this but it is coded for W2K, IIS5.

Mike DeBord

-----Original Message-----
From: Anders Syverson [mailto:Anders_Syverson@CARGILL.COM]
Sent: Tuesday, December 18, 2001 2:08 PM
To: ARSLIST@listserv.vistait.com
Subject: Submitting a ticket via the web


**

I have developed a very basic web interface via ARSPerl for customers
to submit a ticket into the ARS. Everything works fine, but now I
have a group that wants to submit a ticket via their web page, but they
want to keep control of the web page to maintain their "look and feel".
I don't want to turn the Perl code over to them because I don't want
just anybody messing around with submitting tickets using the API.
This may be a simple question, but I'm not a web developer, so what is
the best way to approach this situation? Basically, how do I get their
web page to talk to my ARS server without installing ARSPerl on their
server or hardcoding the HTML into my Perl code? I'd be interested in
hearing about some different approaches to take.

We are on HP-UX 11.0, ARS 4.5.2, and Oracle 8.0.6. We have an NT 4.0
web server. I'm hoping ARS 5.0 will give me some more options, but
that is still at least a year away before we upgrade to ARS 5.0.

Thanks,

Anders Syverson
Technical Analyst
Cargill, Inc.

____________
____
_____________


You may also control your subscription options, including UNSUBSCRIBE,
at
www.ARSLIST.org

____________
_________________


You may also control your subscription options, including UNSUBSCRIBE,
at www.ARSLIST.org

_____________________________

Assuming your ARSPerl script is a CGI program, you can probably express everything that's happening on your web form as a "decorated" URL. Something like...

http://webserver/cgi-bin/submitticket.pl?user=foo&pass=bar

If you let your other group know how the URL needs to be formatted, mainly what value pairs the CGI script needs, then they should be able to build their own form according to your spec.

--gf

On Tue, 18 Dec 2001 13:07:45 Anders Syverson wrote:
>**
>
>I have developed a very basic web interface via ARSPerl for customers
>to submit a ticket into the ARS. Everything works fine, but now I
>have a group that wants to submit a ticket via their web page, but they
>want to keep control of the web page to maintain their "look and feel".
> I don't want to turn the Perl code over to them because I don't want
>just anybody messing around with submitting tickets using the API.
>This may be a simple question, but I'm not a web developer, so what is
>the best way to approach this situation? Basically, how do I get their
>web page to talk to my ARS server without installing ARSPerl on their
>server or hardcoding the HTML into my Perl code? I'd be interested in
>hearing about some different approaches to take.
>
>We are on HP-UX 11.0, ARS 4.5.2, and Oracle 8.0.6. We have an NT 4.0
>web server. I'm hoping ARS 5.0 will give me some more options, but
>that is still at least a year away before we upgrade to ARS 5.0.
>
>Thanks,
>
>Anders Syverson
>Technical Analyst
>Cargill, Inc.
>
>_____________________________
>
>
>


Join 18 million Eudora users by signing up for a free Eudora Web-Mail account at http://www.eudoramail.com

_____________________________

section and untick the W2K section.

Mike DeBord

-----Original Message-----
From: strauss@remedy.acs.unt.edu [mailto:strauss@remedy.acs.unt.edu]
Sent: Wednesday, December 19, 2001 2:07 PM
To: mikedebord@eastman.com
Subject: RE: Re: Submitting a ticket via the web


Although I am doing this now with Perl I would be interested in seeing your
example for ASP, since my platform is IIS 5.0.

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

programs everywhere because of the asp file. Change the txt file to asp to
run this file.


Here is a sample that is now set up for NT4 or NT2K. Just tick out the NT4
section and untick the W2K section.

Mike DeBord

-----Original Message-----
From: strauss@remedy.acs.unt.edu [mailto:strauss@remedy.acs.unt.edu]
Sent: Wednesday, December 19, 2001 2:07 PM
To: mikedebord@eastman.com
Subject: RE: Re: Submitting a ticket via the web


Although I am doing this now with Perl I would be interested in seeing your
example for ASP, since my platform is IIS 5.0.

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

I just got rejected and deflected by the mail servers and anti-virus
programs everywhere because of the asp file. Change the txt file to asp to
run this file.


Here is a sample that is now set up for NT4 or NT2K. Just tick out the NT4
section and untick the W2K section.

Mike DeBord

-----Original Message-----
From: strauss@remedy.acs.unt.edu [mailto:strauss@remedy.acs.unt.edu]
Sent: Wednesday, December 19, 2001 2:07 PM
To: mikedebord@eastman.com
Subject: RE: Re: Submitting a ticket via the web


Although I am doing this now with Perl I would be interested in seeing your
example for ASP, since my platform is IIS 5.0.

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/