Hello all,
Would really appreciate some help here. . .
In an Escalation, the Time Criteria tab contains exactly what I need for scheduling purposes in a form. Problem is, I don't know how to get those things, like "Day of the Month", "weekdays", "Hour of the Day" into the form where the user would actually be able to touch it. Anyone have any suggestions? If I'm being too vague, please let me know.

Thanks again

The only option I could see, would be to build it with radio buttons or drop down lists. It isn't pretty but that is all I see, if you are going to stay in remedy.

Hi...

I think you have to devide the parts you can do with Escalations using the Admin-tool and the configuration of Escalation which a user can do.

1) Build generic Escalation-routines which just touches the various entries.
2) Let the user configurable parameters to Escalation be put into a regular table A.
3) Have filters being triggered by the generic Escalation touch the entries.
4) The filters do the job by doing lookup into A to find out if anything should happen with the various entries.


Or you could build your own Escalation-process that takes its run-setting from a User-schema. But such things requires serious work.

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Quick