Support Center (when said fast sounds like "sports center")
Customer Care Center
Customer Contact Center


-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: Thursday, June 28, 2001 4:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

_____________________________

I don't know how cool it is, but we use "Support Center" for our
formerly-known-as Help Desk.

Jenni Wacholz
Remedy Administrator
Miller Brewing Company
(414) 931-2279



-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: Thursday, June 28, 2001 4:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

We are going through this process at the University. We are changing our
name from the Customer Service Center to some other name. My suggestion was
Academic Support Services. It actually was considered for some time until
management used the initials in a brochure :)

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Andy Christensen"
To:
Sent: Thursday, June 28, 2001 4:43 AM
Subject: Another Term for Help Desk


> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they
would
> like to share?
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

At one company where I worked we developed the Real Time Fault Management
application (RTFM app)- no word of a lie...
"If your users ask simple questions to simple problems then the answer for
you is RTFM."

Later
Stephen

-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: June 28, 2001 5:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

How about:

Customer Care Center CCC

Support Operations Center SOC

Operations Support OS

Solutions Dispersal Department SDD

How's that?

>>> Andy Christensen 06/28/01 05:43AM >>>
**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

_____________________________



_____________________________

We use 'Network Operations Center' or NOC...

Joe Ferguson
Remedy System Administrator
I-Link, Inc.
(801) 576-5033
AIM: JoeRemedy


-> -----Original Message-----
-> From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
-> Sent: Thursday, June 28, 2001 3:44 AM
-> To: ARSLIST@LISTSERV.VISTAIT.COM
-> Subject: Another Term for Help Desk
->
->
-> **
->
-> We aren't going to be using the evil word "Help Desk"
-> anymore. I am trying
-> to come up with other terms. I have come up with Solution
-> Center, Client
-> Services, and Technical Support. Does anyone have any cool
-> ideas they would
-> like to share?
->
-> _
-> ____________________________
->
->
-> You may also control your subscription options, including
-> UNSUBSCRIBE, at www.ARSLIST.org
->

_____________________________

You know This Kills me.. (be aware I am Venting)
Everyone in the WORLD knows Automatically what Help Desk is..
Yet we are always finding Some Person (manager , Pointy Hair) wanting just
make a name for him or her self (Self seems to be the Center here) and
(Also note I do not believe that Andy is doing this)
Rename something like helpdesk to something like Customer Support
sad sad.. Trying to change the name of the Guilty or the innocent
in order to Shift Blame. New Age'ism at its best.
Customer Support Kinda sounds like a Jock Strap, or a CUP
Customer Service Center (sounds like Hardware - Sears Even)
Customer Help Center (sounds like when you have a Personal Problem)
Tech Center (Sounds more like Developement place to me)

What is Wrong with Help Desk !

I'm better now.. really...

-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: Thursday, June 28, 2001 5:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

"No Help Desk"
"Helpless Desk"
"Minimum Wage Computer Geek Center"
"Clueless User Call In Center"
"PEBCAC Hotline" (if you don't know this acronym, you haven't worked at a help desk long
enough)
"Customer Call Misrouting Service"

it's a bit early, i'll think of more later

Andy Christensen wrote:

> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they would
> like to share?
>
> _____________________________
>
>

L O L

-----Original Message-----
From: Lumini, Stephen [mailto:Stephen.Lumini@CCRA-ADRC.GC.CA]
Sent: Thursday, June 28, 2001 11:05 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

At one company where I worked we developed the Real Time Fault Management
application (RTFM app)- no word of a lie...
"If your users ask simple questions to simple problems then the answer for
you is RTFM."

Later
Stephen

-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: June 28, 2001 5:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Support and Help for Information Technology??? Come up with your own
acronym...

-----Original Message-----
From: Thomas Altamore [mailto:TALTAMOR@MONTEFIORE.ORG]
Sent: Thursday, June 28, 2001 11:01 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

How about:

Customer Care Center CCC

Support Operations Center SOC

Operations Support OS

Solutions Dispersal Department SDD

How's that?

>>> Andy Christensen 06/28/01 05:43AM >>>
**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



"The information in this email, and in any attachments,
may contain confidential information and is intended
solely for the attention and use of the named addressee(s).
It must not be disclosed to any person without authorization.
If you are not the intended recipient, or a person responsible for
delivering it to the intended recipient, you are not authorized
to, and must not, disclose, copy, distribute, or retain this
message or any part of it."

_____________________________

How about "Client Support Centre" or "Centre de Service a la Clientele"
(spelling?)

Short form "CSC".

Ty

-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Thursday, June 28, 2001 11:02 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

We are going through this process at the University. We are changing our
name from the Customer Service Center to some other name. My suggestion was
Academic Support Services. It actually was considered for some time until
management used the initials in a brochure :)

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Andy Christensen"
To:
Sent: Thursday, June 28, 2001 4:43 AM
Subject: Another Term for Help Desk


> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they
would
> like to share?
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Our domain is called Solutioncenter.
We were part of the Consolidated Call Center, which is now called the
Integrated Support Center.
We have settled on the name SPAWAR Technical Information Center which
implies more than just "help desk".
It's also a snappy acronym. (STIC...like, get on the STIC!)

Just more info to chew on.

Regards,
Rick Ponzo
SPAWAR Technical Information Center
San Diego, CA
619-524-3535
ponzo@spawar.navy.mil


----- Original Message -----
From: "Andy Christensen"
To:
Sent: Thursday, June 28, 2001 2:43 AM
Subject: Another Term for Help Desk


> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they
would
> like to share?
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

CSC "Customer Service Center" or "Customer Support Center"



From: Andy Christensen on 06/28/2001 02:43
AM
Please respond to "Action Request System discussion list(ARSList)"
@SMTP@Exchange
To: ARSLIST@LISTSERV.VISTAIT.COM@SMTP@Exchange
cc:
Subject: Another Term for Help Desk

**

We aren't going to be using the evil word "Help Desk" anymore. I am
trying
to come up with other terms. I have come up with Solution Center,
Client
Services, and Technical Support. Does anyone have any cool ideas
they would
like to share?


________________
_____________


You may also control your subscription options, including
UNSUBSCRIBE, at www.ARSLIST.org

_____________________________

Well the real problem lies with Management. They hire cheap staff to staff
the help desk, then the help desk becomes known as the Helpless Desk. So
management try to give the department a face lift / new image by giving it a
new name. I see it ALL the time - I have been in the IT industry for 15
years and it never fails. If they would spend some money and hire people
who know the difference between a virus and a monitor then they wouldn't
have these problems.

I will get off the soap box now someone else needs it.



-----Original Message-----
From: Tracy Bruneau [mailto:Tracy.Bruneau@TELUS.COM]
Sent: Thursday, June 28, 2001 11:22 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

CSC "Customer Service Center" or "Customer Support Center"



From: Andy Christensen on 06/28/2001 02:43
AM
Please respond to "Action Request System discussion list(ARSList)"
@SMTP@Exchange
To: ARSLIST@LISTSERV.VISTAIT.COM@SMTP@Exchange
cc:
Subject: Another Term for Help Desk

**

We aren't going to be using the evil word "Help Desk" anymore. I am
trying
to come up with other terms. I have come up with Solution Center,
Client
Services, and Technical Support. Does anyone have any cool ideas
they would
like to share?


________________
_____________


You may also control your subscription options, including
UNSUBSCRIBE, at www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

P.S.: I didn't spell "Centre" wrong in Canada we spell it "re" and NOT
"er".

-----Original Message-----
From: Tyrone Dee
Sent: Thursday, June 28, 2001 11:21 AM
To: 'Action Request System discussion list(ARSList)'
Subject: RE: Another Term for Help Desk


How about "Client Support Centre" or "Centre de Service a la Clientele"
(spelling?)

Short form "CSC".

Ty

-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Thursday, June 28, 2001 11:02 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

We are going through this process at the University. We are changing our
name from the Customer Service Center to some other name. My suggestion was
Academic Support Services. It actually was considered for some time until
management used the initials in a brochure :)

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Andy Christensen"
To:
Sent: Thursday, June 28, 2001 4:43 AM
Subject: Another Term for Help Desk


> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they
would
> like to share?
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

we use USG User Support Groups

Mohit S. Jain
User Support Engineering Group
Voice 212-855-0251
Fax 212-493-0170
Email Mohit.Jain@gs.com


-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: 28 June, 2001 05:44
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

The big problem with Help Desk is that it automatically implies "Technical Support" because that has been the historical nature of the Help Desk. However, many companies are moving away from the Technical Support only model to a call center where not only Technology Support questions are triaged, but also Human Resources, Maintenance and other types of requests for information or help. No one wants to call the "Help Desk" for an answer to an HR question, but many organizations are going to the "One Question, One Call" support model and Help Desk simply doesn't fit.

My .02.

Scott
>>> Patrick.Zandi@RL.AF.MIL 06/28/01 11:15AM >>>
**

You know This Kills me.. (be aware I am Venting)
Everyone in the WORLD knows Automatically what Help Desk is..
Yet we are always finding Some Person (manager , Pointy Hair) wanting just
make a name for him or her self (Self seems to be the Center here) and
(Also note I do not believe that Andy is doing this)
Rename something like helpdesk to something like Customer Support
sad sad.. Trying to change the name of the Guilty or the innocent
in order to Shift Blame. New Age'ism at its best.
Customer Support Kinda sounds like a Jock Strap, or a CUP
Customer Service Center (sounds like Hardware - Sears Even)
Customer Help Center (sounds like when you have a Personal Problem)
Tech Center (Sounds more like Developement place to me)

What is Wrong with Help Desk !

I'm better now.. really...

-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: Thursday, June 28, 2001 5:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________



_____________________________

Scott,
I believe this is a Great Answer.. And I will openly Say that in
this case (my location) is indeed
a Hindrance to my thinkin.. We are not anywhere close to doing anything like
that ..

Thanks

-----Original Message-----
From: Scott Parrish [mailto:PJS18609@COBBK12.ORG]
Sent: Thursday, June 28, 2001 11:45 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

The big problem with Help Desk is that it automatically implies "Technical
Support" because that has been the historical nature of the Help Desk.
However, many companies are moving away from the Technical Support only
model to a call center where not only Technology Support questions are
triaged, but also Human Resources, Maintenance and other types of requests
for information or help. No one wants to call the "Help Desk" for an answer
to an HR question, but many organizations are going to the "One Question,
One Call" support model and Help Desk simply doesn't fit.

My .02.

Scott
>>> Patrick.Zandi@RL.AF.MIL 06/28/01 11:15AM >>>
**

You know This Kills me.. (be aware I am Venting)
Everyone in the WORLD knows Automatically what Help Desk is..
Yet we are always finding Some Person (manager , Pointy Hair) wanting just
make a name for him or her self (Self seems to be the Center here) and
(Also note I do not believe that Andy is doing this)
Rename something like helpdesk to something like Customer Support
sad sad.. Trying to change the name of the Guilty or the innocent
in order to Shift Blame. New Age'ism at its best.
Customer Support Kinda sounds like a Jock Strap, or a CUP
Customer Service Center (sounds like Hardware - Sears Even)
Customer Help Center (sounds like when you have a Personal Problem)
Tech Center (Sounds more like Developement place to me)

What is Wrong with Help Desk !

I'm better now.. really...

-----Original Message-----
From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
Sent: Thursday, June 28, 2001 5:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Hi Chuck, Hi Listers...

We almost did that, our MIS is branching off to its own company, and the first choice had been... Strategic Health Information Technologies, that was until they saw the sample letterhead. Now we are going with Emerging Health Information Technologies.
Don't ya just love acronyms?



>>> "Simalchik, Chuck" 06/28/01 11:21AM >>>
**

Support and Help for Information Technology??? Come up with your own
acronym...

-----Original Message-----
From: Thomas Altamore [mailto:TALTAMOR@MONTEFIORE.ORG]
Sent: Thursday, June 28, 2001 11:01 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

How about:

Customer Care Center CCC

Support Operations Center SOC

Operations Support OS

Solutions Dispersal Department SDD

How's that?

>>> Andy Christensen 06/28/01 05:43AM >>>
**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org



"The information in this email, and in any attachments,
may contain confidential information and is intended
solely for the attention and use of the named addressee(s).
It must not be disclosed to any person without authorization.
If you are not the intended recipient, or a person responsible for
delivering it to the intended recipient, you are not authorized
to, and must not, disclose, copy, distribute, or retain this
message or any part of it."

_____________________________



_____________________________

LOL Ken, at Philip-Morris PEBCAC is an actual category.
Problem Exists Between Chair And Computer
PEBCAC issue due to a DFU


>>> Ken Paris 06/28/01 11:18AM >>>
my suggestions:

"No Help Desk"
"Helpless Desk"
"Minimum Wage Computer Geek Center"
"Clueless User Call In Center"
"PEBCAC Hotline" (if you don't know this acronym, you haven't worked at a help desk long
enough)
"Customer Call Misrouting Service"

it's a bit early, i'll think of more later

Andy Christensen wrote:

> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they would
> like to share?
>
> _____________________________
>
>

_____________________________

Scott Parrish wrote:

> **
>
> The big problem with Help Desk is that it automatically implies "Technical Support" because that has been the historical nature of the Help Desk. However, many companies are moving away from the Technical Support only model to a call center where not only Technology Support questions are triaged, but also Human Resources, Maintenance and other types of requests for information or help. No one wants to call the "Help Desk" for an answer to an HR question, but many organizations are going to the "One Question, One Call" support model and Help Desk simply doesn't fit.
>
> My .02.
>
> Scott
> >>> Patrick.Zandi@RL.AF.MIL 06/28/01 11:15AM >>>
> **
>
> You know This Kills me.. (be aware I am Venting)
> Everyone in the WORLD knows Automatically what Help Desk is..
> Yet we are always finding Some Person (manager , Pointy Hair) wanting just
> make a name for him or her self (Self seems to be the Center here) and
> (Also note I do not believe that Andy is doing this)
> Rename something like helpdesk to something like Customer Support
> sad sad.. Trying to change the name of the Guilty or the innocent
> in order to Shift Blame. New Age'ism at its best.
> Customer Support Kinda sounds like a Jock Strap, or a CUP
> Customer Service Center (sounds like Hardware - Sears Even)
> Customer Help Center (sounds like when you have a Personal Problem)
> Tech Center (Sounds more like Developement place to me)
>
> What is Wrong with Help Desk !
>
> I'm better now.. really...
>
> -----Original Message-----
> From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
> Sent: Thursday, June 28, 2001 5:44 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Another Term for Help Desk
>
> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they would
> like to share?
>
> ________________
> _____________
>
>
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
> _____________________________
>
>
>
> _____________________________
>
>

>
> We are going through this process at the University. We are changing our
> name from the Customer Service Center to some other name. My suggestion
was
> Academic Support Services. It actually was considered for some time until
> management used the initials in a brochure :)
>
> Sean Cundiff
> Remedy System Administrator
> Southern Illinois University, Carbondale
> Carbondale, IL 62901-6633
> Phone: (618)453-4029 Fax: (618)453-4152
>
> ----- Original Message -----
> From: "Andy Christensen"
> To:
> Sent: Thursday, June 28, 2001 4:43 AM
> Subject: Another Term for Help Desk
>
>
> > **
> >
> > We aren't going to be using the evil word "Help Desk" anymore. I am
trying
> > to come up with other terms. I have come up with Solution Center, Client
> > Services, and Technical Support. Does anyone have any cool ideas they
> would
> > like to share?
> >

You think that is bad? Southampton University Computing Services has the
official acronym of "SUCS", so our Remedy installation is SUCS ARS.

We use the expression "Help Desk" for the drop-in places we have spread
around the University sites, each staffed on a half-day basis, and
"ServiceLine" for our 'phone and email center, which does not have users
turning up in person.

--
David Adams
Computing Services
Southampton University

_____________________________

We're kind of in the same boat here at UTK. We're still using the term
HelpDesk but our department needs a new name. There are three different
HelpDesks, one is the LADS HD (LAN and Desktop Support) another is the NMC
HD (Network Management Center) so we have to come up with a name to
differentiate us from the other two. We're totally stumped! We can't say
Student Computing or something like that because we also help Faculty and
Staff with their e-mail and dialup accounts. If we ever come up with
something, I'll let you guys know!

-Vik

___________________

Victoria E. Wright

University of Tennessee at Knoxville
Division of Information Infrastructure
CTS HelpDesk

E-mail: vewright@utk.edu
Phone: (865) 974-8599
__________________


On Fri, 29 Jun 2001, David Adams wrote:

>**
>
>>
>> We are going through this process at the University. We are changing our
>> name from the Customer Service Center to some other name. My suggestion
>was
>> Academic Support Services. It actually was considered for some time until
>> management used the initials in a brochure :)
>>
>> Sean Cundiff
>> Remedy System Administrator
>> Southern Illinois University, Carbondale
>> Carbondale, IL 62901-6633
>> Phone: (618)453-4029 Fax: (618)453-4152
>>
>> ----- Original Message -----
>> From: "Andy Christensen"
>> To:
>> Sent: Thursday, June 28, 2001 4:43 AM
>> Subject: Another Term for Help Desk
>>
>>
>> > **
>> >
>> > We aren't going to be using the evil word "Help Desk" anymore. I am
>trying
>> > to come up with other terms. I have come up with Solution Center, Client
>> > Services, and Technical Support. Does anyone have any cool ideas they
>> would
>> > like to share?
>> >
>
>You think that is bad? Southampton University Computing Services has the
>official acronym of "SUCS", so our Remedy installation is SUCS ARS.
>
>We use the expression "Help Desk" for the drop-in places we have spread
>around the University sites, each staffed on a half-day basis, and
>"ServiceLine" for our 'phone and email center, which does not have users
>turning up in person.
>
>--
>David Adams
>Computing Services
>Southampton University
>
>_____________________________
>
>
>

_____________________________

How about User Support ? or Campus Computers ?

-----Original Message-----
From: Victoria E. Wright [mailto:vewright@UTK.EDU]
Sent: Friday, June 29, 2001 7:30 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

We're kind of in the same boat here at UTK. We're still using the term
HelpDesk but our department needs a new name. There are three different
HelpDesks, one is the LADS HD (LAN and Desktop Support) another is the NMC
HD (Network Management Center) so we have to come up with a name to
differentiate us from the other two. We're totally stumped! We can't say
Student Computing or something like that because we also help Faculty and
Staff with their e-mail and dialup accounts. If we ever come up with
something, I'll let you guys know!

-Vik

________________
___

Victoria E. Wright

University of Tennessee at Knoxville
Division of Information Infrastructure
CTS HelpDesk

E-mail: vewright@utk.edu
Phone: (865) 974-8599
________________
__


On Fri, 29 Jun 2001, David Adams wrote:

>**
>
>>
>> We are going through this process at the University. We are changing our
>> name from the Customer Service Center to some other name. My suggestion
>was
>> Academic Support Services. It actually was considered for some time
until
>> management used the initials in a brochure :)
>>
>> Sean Cundiff
>> Remedy System Administrator
>> Southern Illinois University, Carbondale
>> Carbondale, IL 62901-6633
>> Phone: (618)453-4029 Fax: (618)453-4152
>>
>> ----- Original Message -----
>> From: "Andy Christensen"
>> To:
>> Sent: Thursday, June 28, 2001 4:43 AM
>> Subject: Another Term for Help Desk
>>
>>
>> > **
>> >
>> > We aren't going to be using the evil word "Help Desk" anymore. I am
>trying
>> > to come up with other terms. I have come up with Solution Center,
Client
>> > Services, and Technical Support. Does anyone have any cool ideas they
>> would
>> > like to share?
>> >
>
>You think that is bad? Southampton University Computing Services has the
>official acronym of "SUCS", so our Remedy installation is SUCS ARS.
>
>We use the expression "Help Desk" for the drop-in places we have spread
>around the University sites, each staffed on a half-day basis, and
>"ServiceLine" for our 'phone and email center, which does not have users
>turning up in person.
>
>--
>David Adams
>Computing Services
>Southampton University
>
>_______________
______________
>

>You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
>

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Campus Computer Services (CCS)

Campus Computing Services (CCS)

or

Enterprise Computing Services (ECS)

or

University Computing Support Services (UCSS)

or

University Computing Support Center(UCSC)

my 2 cents

Doug Tanner
President / CEO
RAC / Remedy Instructor
(704) 947 - 0741
(704) 947 - 0781 Fax


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Gornto Robert GS-11
37CS/SCBB
Sent: Friday, June 29, 2001 3:47 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

How about User Support ? or Campus Computers ?

-----Original Message-----
From: Victoria E. Wright [mailto:vewright@UTK.EDU]
Sent: Friday, June 29, 2001 7:30 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

We're kind of in the same boat here at UTK. We're still using the term
HelpDesk but our department needs a new name. There are three different
HelpDesks, one is the LADS HD (LAN and Desktop Support) another is the NMC
HD (Network Management Center) so we have to come up with a name to
differentiate us from the other two. We're totally stumped! We can't say
Student Computing or something like that because we also help Faculty and
Staff with their e-mail and dialup accounts. If we ever come up with
something, I'll let you guys know!

-Vik

________________
___

Victoria E. Wright

University of Tennessee at Knoxville
Division of Information Infrastructure
CTS HelpDesk

E-mail: vewright@utk.edu
Phone: (865) 974-8599
________________
__


On Fri, 29 Jun 2001, David Adams wrote:

>**
>
>>
>> We are going through this process at the University. We are changing our
>> name from the Customer Service Center to some other name. My suggestion
>was
>> Academic Support Services. It actually was considered for some time
until
>> management used the initials in a brochure :)
>>
>> Sean Cundiff
>> Remedy System Administrator
>> Southern Illinois University, Carbondale
>> Carbondale, IL 62901-6633
>> Phone: (618)453-4029 Fax: (618)453-4152
>>
>> ----- Original Message -----
>> From: "Andy Christensen"
>> To:
>> Sent: Thursday, June 28, 2001 4:43 AM
>> Subject: Another Term for Help Desk
>>
>>
>> > **
>> >
>> > We aren't going to be using the evil word "Help Desk" anymore. I am
>trying
>> > to come up with other terms. I have come up with Solution Center,
Client
>> > Services, and Technical Support. Does anyone have any cool ideas they
>> would
>> > like to share?
>> >
>
>You think that is bad? Southampton University Computing Services has the
>official acronym of "SUCS", so our Remedy installation is SUCS ARS.
>
>We use the expression "Help Desk" for the drop-in places we have spread
>around the University sites, each staffed on a half-day basis, and
>"ServiceLine" for our 'phone and email center, which does not have users
>turning up in person.
>
>--
>David Adams
>Computing Services
>Southampton University
>
>_______________
______________
>

>You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
>

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Hi

If I were to rename my "Helpdesk Center" I'd go for "RTFM" - Thank you for
the enlightenment Steven!!! LOL

I had even thought of GIGO, but RTFM, way too kewl....

Cheers

Joe DeSouza
CyberMAK Information Systems,
Kuwait.
Mobile : +965 940 6129.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Andy Christensen
Sent: Thursday, June 28, 2001 12:44 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

The term RTFM for a helpdesk is already in use. Our version stands for Real
Time Fault Management. At least that is what we tell our clients.

----- Original Message -----
From: Joe DeSouza
To:
Sent: Saturday, June 16, 2001 11:15 PM
Subject: Re: Another Term for Help Desk


> **
>
> Hi
>
> If I were to rename my "Helpdesk Center" I'd go for "RTFM" - Thank you for
> the enlightenment Steven!!! LOL
>
> I had even thought of GIGO, but RTFM, way too kewl....
>
> Cheers
>
> Joe DeSouza
> CyberMAK Information Systems,
> Kuwait.
> Mobile : +965 940 6129.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Andy Christensen
> Sent: Thursday, June 28, 2001 12:44 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Another Term for Help Desk
>
>
> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they
would
> like to share?
>
>
________________
> _____________
>
>
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________