LOL Ken, at Philip-Morris PEBCAC is an actual category.
Problem Exists Between Chair And Computer
PEBCAC issue due to a DFU


>>> Ken Paris 06/28/01 11:18AM >>>
my suggestions:

"No Help Desk"
"Helpless Desk"
"Minimum Wage Computer Geek Center"
"Clueless User Call In Center"
"PEBCAC Hotline" (if you don't know this acronym, you haven't worked at a help desk long
enough)
"Customer Call Misrouting Service"

it's a bit early, i'll think of more later

Andy Christensen wrote:

> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they would
> like to share?
>
> _____________________________
>
>

_____________________________

Scott Parrish wrote:

> **
>
> The big problem with Help Desk is that it automatically implies "Technical Support" because that has been the historical nature of the Help Desk. However, many companies are moving away from the Technical Support only model to a call center where not only Technology Support questions are triaged, but also Human Resources, Maintenance and other types of requests for information or help. No one wants to call the "Help Desk" for an answer to an HR question, but many organizations are going to the "One Question, One Call" support model and Help Desk simply doesn't fit.
>
> My .02.
>
> Scott
> >>> Patrick.Zandi@RL.AF.MIL 06/28/01 11:15AM >>>
> **
>
> You know This Kills me.. (be aware I am Venting)
> Everyone in the WORLD knows Automatically what Help Desk is..
> Yet we are always finding Some Person (manager , Pointy Hair) wanting just
> make a name for him or her self (Self seems to be the Center here) and
> (Also note I do not believe that Andy is doing this)
> Rename something like helpdesk to something like Customer Support
> sad sad.. Trying to change the name of the Guilty or the innocent
> in order to Shift Blame. New Age'ism at its best.
> Customer Support Kinda sounds like a Jock Strap, or a CUP
> Customer Service Center (sounds like Hardware - Sears Even)
> Customer Help Center (sounds like when you have a Personal Problem)
> Tech Center (Sounds more like Developement place to me)
>
> What is Wrong with Help Desk !
>
> I'm better now.. really...
>
> -----Original Message-----
> From: Andy Christensen [mailto:remedytec@HOTMAIL.COM]
> Sent: Thursday, June 28, 2001 5:44 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Another Term for Help Desk
>
> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they would
> like to share?
>
> ________________
> _____________
>
>
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
> _____________________________
>
>
>
> _____________________________
>
>

>
> We are going through this process at the University. We are changing our
> name from the Customer Service Center to some other name. My suggestion
was
> Academic Support Services. It actually was considered for some time until
> management used the initials in a brochure :)
>
> Sean Cundiff
> Remedy System Administrator
> Southern Illinois University, Carbondale
> Carbondale, IL 62901-6633
> Phone: (618)453-4029 Fax: (618)453-4152
>
> ----- Original Message -----
> From: "Andy Christensen"
> To:
> Sent: Thursday, June 28, 2001 4:43 AM
> Subject: Another Term for Help Desk
>
>
> > **
> >
> > We aren't going to be using the evil word "Help Desk" anymore. I am
trying
> > to come up with other terms. I have come up with Solution Center, Client
> > Services, and Technical Support. Does anyone have any cool ideas they
> would
> > like to share?
> >

You think that is bad? Southampton University Computing Services has the
official acronym of "SUCS", so our Remedy installation is SUCS ARS.

We use the expression "Help Desk" for the drop-in places we have spread
around the University sites, each staffed on a half-day basis, and
"ServiceLine" for our 'phone and email center, which does not have users
turning up in person.

--
David Adams
Computing Services
Southampton University

_____________________________

We're kind of in the same boat here at UTK. We're still using the term
HelpDesk but our department needs a new name. There are three different
HelpDesks, one is the LADS HD (LAN and Desktop Support) another is the NMC
HD (Network Management Center) so we have to come up with a name to
differentiate us from the other two. We're totally stumped! We can't say
Student Computing or something like that because we also help Faculty and
Staff with their e-mail and dialup accounts. If we ever come up with
something, I'll let you guys know!

-Vik

___________________

Victoria E. Wright

University of Tennessee at Knoxville
Division of Information Infrastructure
CTS HelpDesk

E-mail: vewright@utk.edu
Phone: (865) 974-8599
__________________


On Fri, 29 Jun 2001, David Adams wrote:

>**
>
>>
>> We are going through this process at the University. We are changing our
>> name from the Customer Service Center to some other name. My suggestion
>was
>> Academic Support Services. It actually was considered for some time until
>> management used the initials in a brochure :)
>>
>> Sean Cundiff
>> Remedy System Administrator
>> Southern Illinois University, Carbondale
>> Carbondale, IL 62901-6633
>> Phone: (618)453-4029 Fax: (618)453-4152
>>
>> ----- Original Message -----
>> From: "Andy Christensen"
>> To:
>> Sent: Thursday, June 28, 2001 4:43 AM
>> Subject: Another Term for Help Desk
>>
>>
>> > **
>> >
>> > We aren't going to be using the evil word "Help Desk" anymore. I am
>trying
>> > to come up with other terms. I have come up with Solution Center, Client
>> > Services, and Technical Support. Does anyone have any cool ideas they
>> would
>> > like to share?
>> >
>
>You think that is bad? Southampton University Computing Services has the
>official acronym of "SUCS", so our Remedy installation is SUCS ARS.
>
>We use the expression "Help Desk" for the drop-in places we have spread
>around the University sites, each staffed on a half-day basis, and
>"ServiceLine" for our 'phone and email center, which does not have users
>turning up in person.
>
>--
>David Adams
>Computing Services
>Southampton University
>
>_____________________________
>
>
>

_____________________________

How about User Support ? or Campus Computers ?

-----Original Message-----
From: Victoria E. Wright [mailto:vewright@UTK.EDU]
Sent: Friday, June 29, 2001 7:30 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

We're kind of in the same boat here at UTK. We're still using the term
HelpDesk but our department needs a new name. There are three different
HelpDesks, one is the LADS HD (LAN and Desktop Support) another is the NMC
HD (Network Management Center) so we have to come up with a name to
differentiate us from the other two. We're totally stumped! We can't say
Student Computing or something like that because we also help Faculty and
Staff with their e-mail and dialup accounts. If we ever come up with
something, I'll let you guys know!

-Vik

________________
___

Victoria E. Wright

University of Tennessee at Knoxville
Division of Information Infrastructure
CTS HelpDesk

E-mail: vewright@utk.edu
Phone: (865) 974-8599
________________
__


On Fri, 29 Jun 2001, David Adams wrote:

>**
>
>>
>> We are going through this process at the University. We are changing our
>> name from the Customer Service Center to some other name. My suggestion
>was
>> Academic Support Services. It actually was considered for some time
until
>> management used the initials in a brochure :)
>>
>> Sean Cundiff
>> Remedy System Administrator
>> Southern Illinois University, Carbondale
>> Carbondale, IL 62901-6633
>> Phone: (618)453-4029 Fax: (618)453-4152
>>
>> ----- Original Message -----
>> From: "Andy Christensen"
>> To:
>> Sent: Thursday, June 28, 2001 4:43 AM
>> Subject: Another Term for Help Desk
>>
>>
>> > **
>> >
>> > We aren't going to be using the evil word "Help Desk" anymore. I am
>trying
>> > to come up with other terms. I have come up with Solution Center,
Client
>> > Services, and Technical Support. Does anyone have any cool ideas they
>> would
>> > like to share?
>> >
>
>You think that is bad? Southampton University Computing Services has the
>official acronym of "SUCS", so our Remedy installation is SUCS ARS.
>
>We use the expression "Help Desk" for the drop-in places we have spread
>around the University sites, each staffed on a half-day basis, and
>"ServiceLine" for our 'phone and email center, which does not have users
>turning up in person.
>
>--
>David Adams
>Computing Services
>Southampton University
>
>_______________
______________
>

>You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
>

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Campus Computer Services (CCS)

Campus Computing Services (CCS)

or

Enterprise Computing Services (ECS)

or

University Computing Support Services (UCSS)

or

University Computing Support Center(UCSC)

my 2 cents

Doug Tanner
President / CEO
RAC / Remedy Instructor
(704) 947 - 0741
(704) 947 - 0781 Fax


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Gornto Robert GS-11
37CS/SCBB
Sent: Friday, June 29, 2001 3:47 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

How about User Support ? or Campus Computers ?

-----Original Message-----
From: Victoria E. Wright [mailto:vewright@UTK.EDU]
Sent: Friday, June 29, 2001 7:30 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Another Term for Help Desk


**

We're kind of in the same boat here at UTK. We're still using the term
HelpDesk but our department needs a new name. There are three different
HelpDesks, one is the LADS HD (LAN and Desktop Support) another is the NMC
HD (Network Management Center) so we have to come up with a name to
differentiate us from the other two. We're totally stumped! We can't say
Student Computing or something like that because we also help Faculty and
Staff with their e-mail and dialup accounts. If we ever come up with
something, I'll let you guys know!

-Vik

________________
___

Victoria E. Wright

University of Tennessee at Knoxville
Division of Information Infrastructure
CTS HelpDesk

E-mail: vewright@utk.edu
Phone: (865) 974-8599
________________
__


On Fri, 29 Jun 2001, David Adams wrote:

>**
>
>>
>> We are going through this process at the University. We are changing our
>> name from the Customer Service Center to some other name. My suggestion
>was
>> Academic Support Services. It actually was considered for some time
until
>> management used the initials in a brochure :)
>>
>> Sean Cundiff
>> Remedy System Administrator
>> Southern Illinois University, Carbondale
>> Carbondale, IL 62901-6633
>> Phone: (618)453-4029 Fax: (618)453-4152
>>
>> ----- Original Message -----
>> From: "Andy Christensen"
>> To:
>> Sent: Thursday, June 28, 2001 4:43 AM
>> Subject: Another Term for Help Desk
>>
>>
>> > **
>> >
>> > We aren't going to be using the evil word "Help Desk" anymore. I am
>trying
>> > to come up with other terms. I have come up with Solution Center,
Client
>> > Services, and Technical Support. Does anyone have any cool ideas they
>> would
>> > like to share?
>> >
>
>You think that is bad? Southampton University Computing Services has the
>official acronym of "SUCS", so our Remedy installation is SUCS ARS.
>
>We use the expression "Help Desk" for the drop-in places we have spread
>around the University sites, each staffed on a half-day basis, and
>"ServiceLine" for our 'phone and email center, which does not have users
>turning up in person.
>
>--
>David Adams
>Computing Services
>Southampton University
>
>_______________
______________
>

>You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org
>

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

Hi

If I were to rename my "Helpdesk Center" I'd go for "RTFM" - Thank you for
the enlightenment Steven!!! LOL

I had even thought of GIGO, but RTFM, way too kewl....

Cheers

Joe DeSouza
CyberMAK Information Systems,
Kuwait.
Mobile : +965 940 6129.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Andy Christensen
Sent: Thursday, June 28, 2001 12:44 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Another Term for Help Desk


**

We aren't going to be using the evil word "Help Desk" anymore. I am trying
to come up with other terms. I have come up with Solution Center, Client
Services, and Technical Support. Does anyone have any cool ideas they would
like to share?

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

The term RTFM for a helpdesk is already in use. Our version stands for Real
Time Fault Management. At least that is what we tell our clients.

----- Original Message -----
From: Joe DeSouza
To:
Sent: Saturday, June 16, 2001 11:15 PM
Subject: Re: Another Term for Help Desk


> **
>
> Hi
>
> If I were to rename my "Helpdesk Center" I'd go for "RTFM" - Thank you for
> the enlightenment Steven!!! LOL
>
> I had even thought of GIGO, but RTFM, way too kewl....
>
> Cheers
>
> Joe DeSouza
> CyberMAK Information Systems,
> Kuwait.
> Mobile : +965 940 6129.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Andy Christensen
> Sent: Thursday, June 28, 2001 12:44 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Another Term for Help Desk
>
>
> **
>
> We aren't going to be using the evil word "Help Desk" anymore. I am trying
> to come up with other terms. I have come up with Solution Center, Client
> Services, and Technical Support. Does anyone have any cool ideas they
would
> like to share?
>
>
________________
> _____________
>
>
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________